Our experience with Lipscore has been pleasure. Setup for our WooCommerce store was quick & straightforward. As soon as the ball started rolling, we saw a dramatic increase in the number of reviews left on our website. The platform allows us to passively increase the number of reviews we receive with no intervention needed from our side (besides the occasional non-compliant review).

We run a CBD business and being so means there are restrictions on the reviews and testimonials we can publicise from customers. We’ve been using Lipscore’s AI moderation tool which flags non-compliant reviews to the team based off customised instructions. We can then contact the customer through the platform and ask them to adjust their review. The process is effortless and we’ve been very happy with the results so far.

Invitations are delayed to allow the customer to properly test the product which helps us to gain more useful reviews and insights.

We’ve had various widgets added throughout the site which look great and fit into the site’s design & our branding.

Every team member we have worked with to get onboard & setup has been fantastic & support is exceptional. We worked primarily with Angela & Georgina Turnell who both provided outstanding support & always resolved any issue we had. We truly don’t have a bad word to say, it is an effective review platform that pulls through on its promises.

5 stars from us. Review collected by and hosted on G2.com.

We've only been setup for a few months but so far, we haven't come across and dislikes or issues. Review collected by and hosted on G2.com.

As a company delivering intangible services, we are probably one of the more unorthodox customers of Lipscore. However, it also proves that their solutions can be tailored for rating and reviewing services, as opposed to the more typical e-commerce customer.

What I like most about Real Reviews by Lipscore is that their team is very friendly and accommodating, solving any outstanding issues on-the-go. Moreover, their solution just works, with no or very little downtime. And of course, the minimal complexity of the integration and implementation also helps! Review collected by and hosted on G2.com.

As far as I understand, Real Reviews by Lipscore is a relatively small company. Focusing on growth may be prioritized over delivering promised functionality on-time. I would say this has happened to some extent, but it has never been a real issue.

Secondly, I guess their admin-platform could be better, providing more insights and better filtering-options. The process that requires most follow-ups are submitted reviews where the customer provided the wrong score. This process is manual as Lipscore, for obvious reasons, have to verify that this is true. WIthout this verfication, it is much easier to manipulate the data, and thus I understand very well why this process may be time-consuming. Review collected by and hosted on G2.com.

We at Kring Hälsa AB have used Lipscore to collect and manage customer reviews, and we are extremely satisfied with the results. Lipscore makes it easy to get genuine and verified customer reviews, providing both us and our customers with a transparent view of our products and services.

What we really appreciate is how smooth and user-friendly the system is. We have noticed a clear increase in the number of reviews, and the insight we gain from our customers' feedback is invaluable. Lipscore helps us build trust and improve our business based on direct input from our customers.

Additionally, Lipscore offers fantastic support – quick and professional help when needed. Thanks to this solution, we can ensure that our customers have the best possible shopping experience.

We can highly recommend Lipscore to all e-commerce companies looking for a simple, effective, and reliable method to collect and manage customer reviews.

Lipscore is easy to implement and integrate. Review collected by and hosted on G2.com.

We have nothing negative to say about Lipscore. Review collected by and hosted on G2.com.

The Real Reviews by Lipscore provide our customers with a transparent view into our organisation, reinforcing our brand values of honesty and strong customer service. This openness builds trust and strengthens our overall reputation. One particularly valuable feature is the ability to respond to potentially negative reviews before they are published on our website. This functionality has allowed us to proactively address concerns and significantly reduce the number of negative reviews displayed publicly. Lipscore has proven to be an excellent partner in supporting our commitment to customer satisfaction and brand integrity. Review collected by and hosted on G2.com.

Like all organisations that display customer reviews on their website, there is always a risk of negative feedback impacting the brand. However, we see this as a valuable opportunity. It encourages us to stay alert and continuously improve, motivating our customer service team to uphold and enhance the high standards that are so integral to our brand. Embracing this level of transparency not only keeps us accountable but also reinforces the trust we build with our customers. Review collected by and hosted on G2.com.

We've been using Lipscore to collect customer reviews on our website, and the experience has been nothing short of excellent. From the very start, the setup was straightforward — everything was intuitive and streamlined, allowing us to get up and running in no time.

One of the standout aspects of the service is the support. The account managers are friendly, knowledgeable, and genuinely invested in helping us succeed. Any time we’ve had a question or needed assistance, the response has been impressively quick and helpful.

The platform itself is very user-friendly, making it easy for our team to manage and display reviews without any technical hurdles. Since implementing it, we've noticed a clear boost in customer engagement and trust.

I highly recommend Lipscore to any business looking to build credibility and showcase real customer feedback with minimal hassle! Review collected by and hosted on G2.com.

While the service isn’t as widely recognised as some of the bigger names in the review collection industry, the value it delivers — especially at a much lower cost, more than makes up for it. It might lack the brand recognition of household names, but the performance and support are right on par, if not better. Review collected by and hosted on G2.com.

We have had a very positive customer service experience so far with our friendly and responsive account manager Angela. Good training on how to use the platform which offers a significant step up on communicating with our reviewers than what Trustpilot offer. Good response rates achieved in the first months and overall happy with the experience to date. Review collected by and hosted on G2.com.

Nothing negative stands out at this point, all positive. Review collected by and hosted on G2.com.

Lipscore is easy to use and an incredibly valuable tool for collecting genuine customer reviews. Since switching to Lipscore, we have seen a noticeable increase in the number of reviews we receive. It is reassuring to know that Lipscore is a trustworthy company that adheres to official guidelines and complies with GDPR regulations, ensuring customer privacy and data protection.

Our customers also tell us that they truly appreciate being able to read authentic feedback from other real buyers.

Additionally, the detailed statistics make it easy for us to track which products are performing well and identify those who receive lower ratings, helping us continuously improve our offering. Review collected by and hosted on G2.com.

At this point, there is nothing we dislike about Lipscore. The platform has met our expectations. Review collected by and hosted on G2.com.

We have been using lipscore for a couple of years now and its been great so far. The setup was very hands off and we were kept updated the whole way through. Being able to back date review request a couple of months allowed for a nice batch of reviews to hit the site in a short time which got the ball rolling and hasn't stopped rolling from there. We get around a 30% response rate which is outstanding and mostly down to how easy they make leaving a rating, only a couple of clicks for the customer!

They are very open to feedback and the yearly review calls have been really helpful, tip and tricks given have had a real and noticeable impact. Review collected by and hosted on G2.com.

I have spoken to lipscore about this and it is something they are looking into. I would love to be able to reply to rating no just reviews, as we get the occasional 1 star rating and not being able to show publicly that we have at least tried to reach out to the customer and resolve whatever issue they have had is unfortunate. Review collected by and hosted on G2.com.

Lipscore has honestly made things so much easier for us. The support team is always friendly and quick to help, and the dashboard is simple to use without any hassle. We really like how clear the insights are—it’s helped us make smarter choices based on what our customers are actually saying. Since we started using it, we’ve collected loads of reviews, and that’s really boosted our Google ranking, sales, and overall trust with new customers. It’s made a real difference. Review collected by and hosted on G2.com.

We have no complaints; thus far, our experience with Lipscore has been great. Review collected by and hosted on G2.com.

I really like using Lipscore because it’s simple and easy to work with. Their customer service is excellent, always quick and helpful. The results we get from the surveys also help build a strong reputation for our brand, which is incredibly valuable. Review collected by and hosted on G2.com.

One challenge we experienced in the beginning was that all the content and communication were in English. Our first customer manager also only communicated in English, which created some distance and made it harder to feel fully connected to Lipscore. Things improved significantly once we were assigned someone who speaks our language – it made communication much easier and more personal. Review collected by and hosted on G2.com.