We evaluated over 20 platforms for our 50+ vehicle fleet. We chose Locus based on:

Competitive pricing

Intuitive User Interface

Deep design supporting complex user requirements

Newer company which means less legacy issues and faster development

In hindsight, these all turned out to be accurate. Our biggest concern originally was support, as they are not a US based company. However, this has been a pleasant surprise. We meet regularly and they are very responsive. As will any company, they are obviously not perfect, but they do react to issues and listen to feedback which is all you can ask. Review collected by and hosted on G2.com.

We'd love a bit more documentation. Locus us a deep platform with a ton of functionality and options. However, it's sometimes hard to know what different settings do and how certain features work. They answer very quickly when a question arises, but sometimes it's good just to have to not always ask. Along these same lines, they add new functionality quite often (which is awesome) but sometimes we only know because we asked how to solve a problem. A bit more communication on new features would be great. But overall, this is a good problem to have vs. never getting new functionality, so we can live with it. Review collected by and hosted on G2.com.

I like most about auto sorting in last-mile operations is how it reduces manual errors and accelerates the parcel flow, leading to faster deliveries and better customer satisfaction. It brings consistency to operations, improves resource utilization, and supports better scalability during high-demand periods—especially crucial in e-commerce-driven markets. Review collected by and hosted on G2.com.

As there is no issue in the software but sometime some of the shipments false in wrong routes. Review collected by and hosted on G2.com.

Fast & Effective responses in solving tickets. Leads and managers are approachable, and feedback is taken seriously. It creates a healthy work culture. Review collected by and hosted on G2.com.

Nothing as such, But sometimes there is a lack of clear communication around timelines. It would help to have a defined ETA for tasks or deliverables, especially when dependencies are involved. Review collected by and hosted on G2.com.

What I like best about Locus is probably the support and how responsive the team is. Whenever we have an issue or a request, someone always gets back quickly and tries to help. Also, the platform itself is quite user-friendly, and it keeps improving over time, which shows they really listen to feedback. Overall, it feels like Locus is more of a partner than just a service provider. Review collected by and hosted on G2.com.

To be honest, there’s not much to complain about, but if I had to point something out, maybe sometimes the system updates or changes happen a bit suddenly, so it takes a bit of time for our team to get used to them. Also, once in a while, the response time for support can be a little slower during peak periods. But overall, it’s been a good experience and those issues aren’t deal-breakers. Review collected by and hosted on G2.com.

What I like best about Locus is how it balances automation and flexibility. The route optimization engine significantly reduces manual planning effort, while still allowing for real-world adjustments. On top of that, the real-time tracking and visibility into driver performance help improve both efficiency and accountability across the delivery process Review collected by and hosted on G2.com.

Locus works well for structured planning, but in fast-changing situations, it could be more flexible. Sometimes it takes a few extra steps to make manual adjustments. Review collected by and hosted on G2.com.

Locus Dispatcher really helps to optimize the fleet and consequently the operational cost when the market is becoming more dynamic and highly demanding in terms of service level. Review collected by and hosted on G2.com.

There are cases where orders are left unallocated although there seems to be very few breaches and vehicle utilization is not yet maximize.

Though the clustering is working really well, sequencing of orders is still something that can be further enhanced. Review collected by and hosted on G2.com.

We have collaborated with Locus for a while now, and it has been a fantastic experience. The solutions they have provided for our LMD and POD Management have not only improved our operational efficiency & Visibility but have also enabled us to solve complex challenges in a way that was previously unattainable.

Locus as a platform is user friendly, which makes it easy for our team to adopt and integrate into our existing workflows. We have seen measurable improvements in day-to-day operations and productivity. Review collected by and hosted on G2.com.

One area that could use improvement is response time. Faster turnaround, especially for time sensitive issue would really elevate the overall experience. Review collected by and hosted on G2.com.

The interface is very user friendly and easy to learn for new users. Application is advanced and has many business required features that make it a valuable enterprise application for us and is used as a daily integral part of our business process. Also we get good support from the technical team for implementing modifications and integration requests. Review collected by and hosted on G2.com.

I wish the regular update sprints are more frequent to cover more enhancements quickly. Review collected by and hosted on G2.com.

A product mindset and dynamic team who loves to solve business problem and land tangible benefits in the engagement Review collected by and hosted on G2.com.

have a robust future fit product roadmap Review collected by and hosted on G2.com.

It automates order assignments efficiently and gives real-time visibility into sample pickups and deliveries, which is critical for our time-sensitive lab operations. Review collected by and hosted on G2.com.

The UI can be slightly overwhelming for new users, and occasional delays in status updates affect tracking accuracy. Review collected by and hosted on G2.com.