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Loox Reviews & Product Details

Loox Product Details

Loox is a fully-featured product review app that enables brands of all sizes to automatically collect customer reviews with photos & videos and beautifully display happy customer content. 5 reasons merchants choose Loox Read why over 100,000 Shopify & Shopify Plus merchants use Loox to boost trust, drive word of mouth and referrals, and increase customer retention and sales. 1. Collect more reviews, photos and videos - Loox gathers authentic product reviews by using smart and customizable review request emails. - Schedule by delivery time or order status - Offer a discount for photo / video reviews - Send review request reminders - Photo / Video reminders for text reviews - Send review requests up to 3 months back upon install - Review widget multi-lingual support 2. Beautiful displays that make YOUR brand shine - Loox’s Shopify reviews app provides merchants with eye-catching widgets for showcasing - - their happy customer content. - Galleries in list/grid layout, product review carousels, review popups, and a reviews sidebar - Customizable to match your brand - Looks great on any theme, mobile-friendly & 100% responsive 3. High ROI: Loox is a revenue generator Encourage word of mouth and repeat purchases with photo and video review incentives, referral discounts, and post-purchase upsells. - Site-wide referral widgets - One/Two-sided incentives (Give 10%, Get $5) - Next-purchase discount codes for photo and video reviews - Combine photo reviews & one-click post-purchase upsells - Drive brand discovery via social media & Google Shopping 4. Easy setup and 24/7 support - A simple interface to configure and manage the app - No technical knowledge needed - World-class support available to answer you 24/7 5. Loox reviews do not slow down your website - A CDN (content delivery network) to serve all scripts and photos in milliseconds - Only starts loading after the page is fully loaded 6. (Bonus) Additional Features - Available in English, French (Avis) & 17 other languages - Import reviews from any source. 1-Click AliExpress reviews importer. Built-in imports all other review apps. - Customization & branding - Define email timing, review form questions, widget colors, looks, font, size & position - Moderation - You decide which product reviews get published - Reply to reviews - Add a public response to published customer reviews - Inline SEO - Display product reviews & ratings on search results with Rich Snippets - Google Shopping - Display ratings, reviews & photos - Facebook pixel - Create look-alike campaigns based on your happiest customers - Grouping - Automatically share reviews between similar or identical products - Happy Customers page - Show off all your product reviews in one place - GDPR Compliant

Seller

Loox

Discussions

Loox Community

Languages Supported

German, English, French, Portuguese, Spanish

Product Description

Loox is a marketing solution that allows Shopify merchants to collect tons of reviews with photos from happy customers in order to create elegant online stores that shoppers can trust. Loox’s automated process of collecting and showcasing product reviews is built to incentivize customers to include a photo with their review, empowering merchants with photo reviews of happy customers using the products they love. Photo reviews are the highest form of social proof and can be placed across the store and the conversion funnel. With a 4.9/5 Shopify App Store rating from over 3,000 reviews, it is the #1 Product Reviews solution on Shopify, serving over 55,000 merchants worldwide, including over 600 Shopify Plus stores. Loox is tailored for both established and new brands and will leverage the power of social proof for boosting conversions, driving high-quality traffic and encouraging happy customers to come back and buy more.

Overview by

Yoni Elbaz (Co-Founder & CEO at Loox)

Pricing

Pricing provided by Loox.

Beginner

$9.99

Per Month

Growth

Starting at $34.99

Per Month

View More Pricing Information

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Loox Media

Loox Demo - Highlight your best product reviews across your store

Spotlight happy customer content and build trust at key stages in the buyer journey

A single click is all it takes to take advantage of the value Loox tools have to offer.

Adjust the look and feel of your product reviews to match your brand's tone and look

Choose from a range of compelling, interactive display options to increase trust and conversions

Loox Demo - Turn Happy Customers into Advocates

Offer your customers and their friends convincing rewards with Loox Referrals. Drive retention along with high-value traffic.

Loox Demo - Increase the Reach of Customer Content

Drive more shoppers to your store by leveraging Loox’s integrations with Google and Facebook.

G2 reviews are authentic and verified.

Here's how.

UC

Verified User in Consulting

Mid-Market (51-1000 emp.)

8/15/2024

"why to use Loox"

4/5

What do you like best about Loox?

Its simple and effective. It's straightforward—no fluff, just proof that the product works. Customers see what they’re getting from people who’ve actually bought it. Review collected by and hosted on G2.com.

What do you dislike about Loox?

There are many reviews, sometimes which results in confusions and tuff to make decisions. Review collected by and hosted on G2.com.

CJ

Chin J.

Senior Marketing

Small-Business (50 or fewer emp.)

9/1/2023

"Far more better than Trust!"

5/5

What do you like best about Loox?

The flexibility and customization of our brand and product reviews, providing transparency and UGC contents in the same time at a very competitive pricing with the features that a business needs~ Review collected by and hosted on G2.com.

What do you dislike about Loox?

I have nothing to complain with this price that packed with amazing features! Can't argue Loox shall be the number 1 reviews software I can think off other than Google Reviews. Review collected by and hosted on G2.com.

What problems is Loox solving and how is that benefiting you?

Giving a flexibility to show/hidden your customers reviews, providing multiples of trendy widgets to show how reviews being displayed on our site. Provided very detail setting on changing the freqency of sending reviews reminders from days to accuracy when the package/products is being delivered with the seamless integration with Aftership. Distributing Refferal Rewards and even upsell, is such a bonus that Loox is providing at this price point. Review collected by and hosted on G2.com.

MM

Michelle M.

Head of customer Service

Small-Business (50 or fewer emp.)

9/22/2022

"Easy & simple to use"

4.5/5

What do you like best about Loox?

Loox is a great tool to collect all your reviews. Easy to filter, share on our website and analyze them. It is super simple and straightforward, no explanation is needed. Review collected by and hosted on G2.com.

What do you dislike about Loox?

There is nothing much that I do not not like. Only feature that is maybe missing is the "edit" part. Customer often forgot something or would like to change the photo. Review collected by and hosted on G2.com.

SA

Sarah A.

Web Developer

Small-Business (50 or fewer emp.)

5/12/2022

"Ease of use, great customer service"

5/5

What do you like best about Loox?

I like how easy it is to import reviews multiple ways, as well as the ease of integration with other apps. I've used this in tandem with PageBuilder and Weglot and it's so easy to implement. Their customer service is great as well. Review collected by and hosted on G2.com.

What do you dislike about Loox?

A tiny nitpick, but it can look a bit cluttered at times. Review collected by and hosted on G2.com.

SG

Shakiya G.

CEO

Small-Business (50 or fewer emp.)

4/19/2022

"Loox review"

5/5

What do you like best about Loox?

The ability to create automations and upload pictures. Review collected by and hosted on G2.com.

What do you dislike about Loox?

A way to condense reviews so that more can be seen at a time. Review collected by and hosted on G2.com.

WC

Ward C.

Founder

Small-Business (50 or fewer emp.)

5/15/2021

"LOOX is Fantastic!!! Must Have"

5/5

What do you like best about Loox?

The support is world class, the product is so easy to use, and it's insanely profitable. It's a no brainer. Review collected by and hosted on G2.com.

What do you dislike about Loox?

They are building up new features, so they don't have quite as many as I might wish but for the money you spend you still get so much Review collected by and hosted on G2.com.

UA

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

3/17/2021

"Great functionality and customer service"

5/5

What do you like best about Loox?

It is easy to connect with to get support. Review collected by and hosted on G2.com.

What do you dislike about Loox?

I have nothing to report on this question Review collected by and hosted on G2.com.

AM

Arun M.

Mid-Market (51-1000 emp.)

6/30/2020

"Want to highlight what customers think about your product? Loox."

5/5

What do you like best about Loox?

Loox is a great way to add reviews to your site even if you haven't had your first order yet, especially if you are doing e-commerce or Shopify dropshipping. Loox lets you import reviews even if it is from other similar products (but perhaps a different seller) on Aliexpress, which is super helpful. It also lets you use reviews from your manufacturer which means you'll have reviews from day one. Review collected by and hosted on G2.com.

What do you dislike about Loox?

I dislike that I can't edit or clean up a review - I completely understand why - but it still means some reviews will show up looking disheveled and not as good as we'd prefer. I would also have preferred to be able to design the way the reviews end up looking rather than having to go with a standard theme. Review collected by and hosted on G2.com.

TH

TJ H.

Small-Business (50 or fewer emp.)

6/26/2020

"By far the best review tool for Shopify"

5/5

What do you like best about Loox?

Loox is by far the best reviewing tool available on Shopify. Getting reviews is as simple as set up & forget it. Emails are sent out automatically via the platform a certain time after the purchase (if set up correctly) and customer can even be incentivized to write a review. The price is also reasonable at about $10/m. Review collected by and hosted on G2.com.

What do you dislike about Loox?

Not much, really. It is a great tool for collecting reviews. The only thing I can think of is the lack of customization. You can change the colors and fonts, but not really anything else of the look. The free trial is more than enough to make sufficient additional sales to pay for Loox a year in advance so there is really no reason not to try it. You can give additional incentive to submit photo reviews as people really love to see pictures to make sure that the product they are buying actually looks like the product pictures. And what better way to do that than with a user-generated photo review? Review collected by and hosted on G2.com.

Recommendations to others considering Loox:

Take advantage of the trial period! In that period alone, we made over $3000 more in sales just because we had reviews displayed on our products. Also, make sure to incentivize your customers for taking the time to write reviews. It'll take a part of your product margin for a future purchase, but it really is worth it! Review collected by and hosted on G2.com.

What problems is Loox solving and how is that benefiting you?

We collected reviews for all of our products and Loox makes the process just so much easier. Having reviews on your products is crucial because reviews are basically the new word of mouth and if you don't have reviews, your products might not be selling. Review collected by and hosted on G2.com.

TG

Teegan G.

Small-Business (50 or fewer emp.)

6/25/2020

"Best Review Tool for Shopify"

5/5

What do you like best about Loox?

Loox is an amazing review collection & display tools. It makes it easy to incentivize people to write reviews by offering discounts and such. The look is somewhat customizable (colors, etc.) and reviews can be easily imported multiple ways (CSV, manually, etc.). In the developer mode all Loox features are also free and after that it's only about $10/month. Integrations with other software, such as Klaviyo or ReConvert are also fairly simple and don't require much knowledge of coding.

Overall, it is the best review app for Shopify stores and surpasses other review apps by far (even the Shopify in-house review app) and it certainly worth its money. In addition, they have a 14-day free trial, in which you have access to all the features they have to offer so you can try it out for yourself before committing. Review collected by and hosted on G2.com.

What do you dislike about Loox?

Unfortunately, Loox has a very distinctive look so once you have seen it on other Shopify websites it is too easily recognized on other stores, even if everything else is 100% customized. Due to a big wave of dropshippers and scammers in the past, there is a negative association with it. Review collected by and hosted on G2.com.