We’ve had such a great experience using LoyaltyLion for our rewards programme. The platform is super easy to use — both for our internal team and customers, and from the set-up to day-to-day management is always smooth and efficient.

One of the biggest highlights for us is how seamless the integration with Klaviyo is. It allows us to personalise our email flows and segments based on loyalty data, which has a big impact on our customer engagement and retention.

We’ve also had an amazing experience with our Customer Success Manager, Hannah Parker, who consistently goes above and beyond. Hannah always makes time when we need her, and we have regular catchups to review performance with valuable insights and actionable ideas to optimise our programme, from reward structures to engagement strategies. These sessions always leave us inspired with new ways to drive loyalty and strengthen our brand. It really feels like she’s an extension of our team rather than just a point of contact.

Overall, LoyaltyLion has been such a valuable partner to help us get the most out of our loyalty strategy. Review collected by and hosted on G2.com.

Overall, we’ve had a really positive experience with LoyaltyLion, but just a few things would be more flexibility to add new functionalities, customer engagement features and advanced customisation/personalisation. Review collected by and hosted on G2.com.

{"I appreciate LoyaltyLion's attentive integration, which ensures a seamless setup and operation.","I enjoy the great onboarding support provided by LoyaltyLion, which made the setup process easy for most of our websites.","I love how LoyaltyLion helps with retention and provides good benefits, enhancing our customer engagement.","I find the checkout automatic points feature incredibly useful, adding value and convenience to customer purchases.","I appreciate the ease of rewards and the ability to have them displayed in the account page, enhancing the user experience.","I value the strong operational and customer support provided by LoyaltyLion, which drives strategic improvements for our business.","I find the support from Customer Success Managers invaluable as they help push our team to make things better.","I appreciate the ease of setting up LoyaltyLion, which is particularly beneficial for businesses with multiple websites."} Review collected by and hosted on G2.com.

I found the initial setup of LoyaltyLion to be a bit challenging, particularly for our largest website, due to its complex custom page requirements. Although the onboarding process eventually went smoothly, the beginning phase posed some difficulties. Review collected by and hosted on G2.com.

The support team available at LoyaltyLion are incredible. They are always on hand to support with any queries about the product and solve any problems. We recently had a problem with our Attentive integration, Sathiya was extremely helpful and backfilled our data. All data is now pulling through. Shoutout to Sathiya for your support, you have been incredibly friendly and I appreciate your eagerness to support. Review collected by and hosted on G2.com.

Nothing at all. All aspects of the platform are amazing and the team are always available to support with any needs. Review collected by and hosted on G2.com.

From the initial evaluation calls to onboarding and post-launch, we have been thoroughly impressed by the LoyaltyLion team and the platform capabilities. The team helped us understand how their platform could directly support our strategy and business objectives. They demonstrated early on that they would be strong strategic partners.

Onboarding was straightforward overall. We did run into some hurdles toward the end largely because we decided to go a fully custom route and had some troubleshooting on the tech side that we had to work through. However, this is where LoyaltyLion's support really shined. Our onboarding manager was a phenomenal partner throughout and was committed to getting us to launch, providing solutions and working through issues with us.

The platform capabilities are extensive and flexible. There is so much more opportunity post-launch and we are very excited to continue partnering with LoyaltyLion! Review collected by and hosted on G2.com.

We are a U.S. based company so we have to be mindful of timezones when reaching out to support since LoyaltyLion is based in the UK. However, the responses from the support team have been prompt and have reached resolution quickly. Review collected by and hosted on G2.com.

It's really simple to use and set up. Adjusting the reward settings, tiers and points awarded is easy to do within the platform.

The customer support has also been great. We've had good support both online and through catch ups, with helpful tips on how to improve our loyalty program visibility - particularly with Klaviyo and email flows to set up. Review collected by and hosted on G2.com.

Only downside is that our current plan doesn't include being able to set up Klaviyo events, which would be useful for setting up more sophisticated automated flows in the Klaviyo platform, but we'd have to upgrade our plan to be able to do this. Review collected by and hosted on G2.com.

Loyalty Lion has been very well received by our customers and most find it to be very intuitive and they love getting rewarded for their purchases. It has definitely increased sales and retention so mission accomplished. We consider this program to be a core part of our e-commerce platform.

Our support team loves how intuitive it is and how easy and fast it is to see where a customer is at with their rewards. Customizing and adding new rewards is very easy. Analytics are powerful and it is clear that this platform delivers a very positive ROI. Review collected by and hosted on G2.com.

I would love to see a more customizable dashboard for customers. I think there should be a landing page for sign ups, hosted by the platform.

It would be awesome if this app could be extended to reward affiliates. I think this is a major revenue opportunity for the platform.

I would like to see more out of box functionality like "double points days" so we could easily create campaigns that our subscribers would enjoy. Review collected by and hosted on G2.com.

What I appreciate most about LoyaltyLion is their outstanding customer support. Whenever I have a question, the team responds quickly and always makes me feel valued—never like I'm asking a silly question. I also love how easily it integrates with our existing tools, like Klaviyo and Attentive, allowing us to deliver a seamless loyalty experience throughout the entire customer lifecycle. Review collected by and hosted on G2.com.

We operate retail locations, so having the ability to offer location-specific rewards or point multiplier events would be incredibly valuable for us. While the analytics dashboard is robust, it would also be helpful to segment the data between our online store and our POS locations to better understand performance across channels. Review collected by and hosted on G2.com.

I have found LoyaltyLion to be an excellent tool for managing loyalty programs on e-commerce platforms, particularly on Shopify. It was initially introduced to me during an audit with a client as part of my work with on Klaviyo accounts, and now, as an agency, we frequently use it for various clients. What stands out is the seamless integration with Klaviyo, which is crucial for our email marketing efforts - it allows for consistent messaging across channels, especially in emails, which I find incredibly handy for creating and maintaining a coherent marketing strategy. The professional and white-glove service provided by LoyaltyLion ensures a seamless setup process, supplemented by extensive guides and best practices that are well-communicated to both agencies and brands. The analytics dashboard is also a major highlight - its simplicity in presenting data helps me track activities and interactions effectively. This feature provides deep insights while offering an easy snapshot of what's working and what's not, benefiting both data-savvy and less experienced users. Furthermore, building strong partnerships with individuals like Alex Bradley and Laura Davis at LoyaltyLion enhances the experience, making me feel supported as an agency. The Loyalty program boosts client retention amidst high acquisition costs, encouraging customer loyalty and community building, particularly through the use of successful referral programs and advocacy initiatives. These features make LoyaltyLion top of mind when recommending loyalty solutions to clients needing such a platform. Review collected by and hosted on G2.com.

I think if LoyaltyLion introduced paid memberships, it would be beneficial. This is a very niche request but something that has come up quite recently. Review collected by and hosted on G2.com.

I’m really happy with LoyaltyLion. The onboarding was smooth and personal, with a dedicated Onboarding Manager who walked me through everything step by step. They explained each feature clearly, and the regular calls made it easy to get set up without stress. The best practices they shared were super helpful in making sure our loyalty program works perfectly for our customers.

Highly recommend for anyone who wants a professional and effective loyalty program.

Caspar from Green Passion Switzerland Review collected by and hosted on G2.com.

If I had to point out one thing I’d like to see improved, it would be having even more flexibility to customize everything directly through the page editor. We can already adjust a lot, but not every element is currently editable without additional support. Review collected by and hosted on G2.com.

LoyaltyLion has been a fantastic solution for our needs. The platform offered everything we were looking for in a loyalty and rewards system - flexible, feature-rich, and easy to customize to fit our brand.

The launch process was incredibly smooth and quick, thanks to their amazing support team who guided us every step of the way and did most of the heavy lifting. Any questions we had were answered promptly and thoroughly, making the entire setup effortless.

The analytics are also very advanced, offering more costumer insight than we've previously had. Review collected by and hosted on G2.com.

We've not encountered any issues - neither with the platform, nor their support Review collected by and hosted on G2.com.