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Ringover

By Ringover

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Ringover Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the user-friendly interface of Ringover, highlighting its simplicity and effective communication streamlining. (67 mentions)
Users praise the fast and responsive customer support of Ringover, making it a reliable choice for teams. (45 mentions)
Users appreciate the reliability of Ringover, noting its excellent call quality and seamless operational support. (42 mentions)
Users find Ringover to be very helpful, praising its ease of use and excellent call management features. (36 mentions)
Users find Ringover to be intuitive, making call management and admin tasks effortless and efficient. (35 mentions)
Users highlight the excellent call quality of Ringover, noting a significant improvement over other systems. (33 mentions)
Users find Ringover to be expensive compared to competitors, with frustrating setup and poor support, especially in Germany. (10 mentions)
Users criticize the high costs of Ringover, particularly due to extra charges for numbers and annual upfront payments. (9 mentions)
Users report occasional glitches in the mobile app and call quality, though support is responsive in resolving issues. (8 mentions)
Users experience frequent app crashes and variable call quality, which can lead to missed calls and frustration. (8 mentions)
Users report software bugs causing crashes and variable call quality, impacting their overall experience with Ringover. (8 mentions)
Users report billing issues with Ringover, facing difficulties in cancellations and lack of customer support responses. (6 mentions)

Top Pros or Advantages of Ringover

1. Ease of Use
Users appreciate the user-friendly interface of Ringover, highlighting its simplicity and effective communication streamlining.
See 67 mentions

See Related User Reviews

Nora E.
NE

Nora E.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent call quality"

What do you like about Ringover?

"Ringover is an intuitive and reliable cloud telephony solution with excellent call quality, seamless CRM integrations, and powerful features like cal

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

0.5/5

"Worst onboarding experience I've ever experienced"

What do you like about Ringover?

The platform seem simple enough to use and my few test calls went smmoothly

2. Customer Support
Users praise the fast and responsive customer support of Ringover, making it a reliable choice for teams.
See 45 mentions

See Related User Reviews

Nora E.
NE

Nora E.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent call quality"

What do you like about Ringover?

"Ringover is an intuitive and reliable cloud telephony solution with excellent call quality, seamless CRM integrations, and powerful features like cal

Umesh G.
UG

Umesh G.

Small-Business (50 or fewer emp.)

4.5/5

"thanks for the service"

What do you like about Ringover?

We've been using Ringover for over a year now in our IT and support teams, and it's been a reliable partner throughout. The call quality is consistent

3. Reliability
Users appreciate the reliability of Ringover, noting its excellent call quality and seamless operational support.
See 42 mentions

See Related User Reviews

Nora E.
NE

Nora E.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent call quality"

What do you like about Ringover?

"Ringover is an intuitive and reliable cloud telephony solution with excellent call quality, seamless CRM integrations, and powerful features like cal

sonia s.
SS

sonia s.

Small-Business (50 or fewer emp.)

4.0/5

"Super experience"

What do you like about Ringover?

Functional, quality, assistance, easy to use

4. Helpful
Users find Ringover to be very helpful, praising its ease of use and excellent call management features.
See 36 mentions

See Related User Reviews

Abdel-Slam Z.
AZ

Abdel-Slam Z.

Small-Business (50 or fewer emp.)

5.0/5

"Top-notch service!"

What do you like about Ringover?

Top-notch service! Call management with Ringover is seamless, whether on a computer or mobile. I particularly appreciated the customizable switchboard

Cristina d.
CD

Cristina d.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent and reliable service!"

What do you like about Ringover?

Ringover offers a very user-friendly platform with excellent call quality and top-notch reliability

5. Intuitive
Users find Ringover to be intuitive, making call management and admin tasks effortless and efficient.
See 35 mentions

See Related User Reviews

GC

Gregory C.

Enterprise (> 1000 emp.)

5.0/5

"Experience as Admin of the solution"

What do you like about Ringover?

The ease of use and the ease for me as admin to create and manipulate the different options. I have been using the solution for now 3 years and I can

PP

Pierre-Geoffroy P.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use and very reliable"

What do you like about Ringover?

Setup was quick, the interface is simple, and call quality is excellent. The CRM integration saves us a lot of time every day.

6. Call Quality
Users highlight the excellent call quality of Ringover, noting a significant improvement over other systems.
See 33 mentions

See Related User Reviews

Nora E.
NE

Nora E.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent call quality"

What do you like about Ringover?

"Ringover is an intuitive and reliable cloud telephony solution with excellent call quality, seamless CRM integrations, and powerful features like cal

AM

Alan M.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent quality Voip"

What do you like about Ringover?

The connectivity and quality of calls are excellent.

Top Cons or Disadvantages of Ringover

1. Expensive
Users find Ringover to be expensive compared to competitors, with frustrating setup and poor support, especially in Germany.
See 10 mentions

See Related User Reviews

Ashley A.
AA

Ashley A.

Small-Business (50 or fewer emp.)

0.0/5

"Zero noise cancelling"

What do you dislike about Ringover?

Terrible experience with ringover from the start. You have to pay upfront for a year and we complained about the background noise from the start and t

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

0.5/5

"Worst onboarding experience I've ever experienced"

What do you dislike about Ringover?

I have been in touch with them for over 75 days and they still are not able to set up an account for me. This has wasted hours of my time and weeks fo

2. High Cost
Users criticize the high costs of Ringover, particularly due to extra charges for numbers and annual upfront payments.
See 9 mentions

See Related User Reviews

Ashley A.
AA

Ashley A.

Small-Business (50 or fewer emp.)

0.0/5

"Zero noise cancelling"

What do you dislike about Ringover?

Terrible experience with ringover from the start. You have to pay upfront for a year and we complained about the background noise from the start and t

kamel g.
KG

kamel g.

Small-Business (50 or fewer emp.)

4.5/5

"very good"

What do you dislike about Ringover?

the price for mobile call in switzerland

3. Glitches
Users report occasional glitches in the mobile app and call quality, though support is responsive in resolving issues.
See 8 mentions

See Related User Reviews

Théo E.
TE

Théo E.

Small-Business (50 or fewer emp.)

5.0/5

"Very nice produt."

What do you dislike about Ringover?

Mobile app bugs, variable call quality with poor internet, but overall a solid business tool.

SM

Sarah M.

Small-Business (50 or fewer emp.)

5.0/5

"We recommend Ringover!"

What do you dislike about Ringover?

As with any telephone platform, there may be a few operational glitches. These are resolved immediately by Ringover, and we are always kept informed

4. Mobile App Issues
Users experience frequent app crashes and variable call quality, which can lead to missed calls and frustration.
See 8 mentions

See Related User Reviews

MB

Mouhamadou B.

Small-Business (50 or fewer emp.)

5.0/5

"Deputy CEO"

What do you dislike about Ringover?

sometimes the app crash without reason and you miss on some call

kamel g.
KG

kamel g.

Small-Business (50 or fewer emp.)

4.5/5

"very good"

What do you dislike about Ringover?

the price for mobile call in switzerland

5. Software Bugs
Users report software bugs causing crashes and variable call quality, impacting their overall experience with Ringover.
See 8 mentions

See Related User Reviews

MB

Mouhamadou B.

Small-Business (50 or fewer emp.)

5.0/5

"Deputy CEO"

What do you dislike about Ringover?

sometimes the app crash without reason and you miss on some call

Guillem R.
GR

Guillem R.

Mid-Market (51-1000 emp.)

5.0/5

"great solution"

What do you dislike about Ringover?

Sometimes visual bugs when texting, but that's it

6. Billing Issues
Users report billing issues with Ringover, facing difficulties in cancellations and lack of customer support responses.
See 6 mentions

See Related User Reviews

Erwan C.
EC

Erwan C.

Small-Business (50 or fewer emp.)

4.5/5

"Great tool for sales and prospecting"

What do you dislike about Ringover?

I would have appreciated a notification that my trial period was ending before being charged.

Elyes G.
EG

Elyes G.

Small-Business (50 or fewer emp.)

4.5/5

"Would recommend!"

What do you dislike about Ringover?

- Developer access could be improved (there should be an admin API key independent of specific users) - It is not possible to have a non-billable acc

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Ringover Reviews (411)

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Reviews

Ringover Reviews (411)

View 1 Video Reviews
4.6
411 reviews
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TM
Associate Director
Small-Business (50 or fewer emp.)
"Merging Ringover with our CRM has been a productivity and quality of service game changer"
What do you like best about Ringover?

Its great that with ringover connected to our CRM and VOIP phone systems I can use any devise, including mobile, and the call record updates the CRM client activity record. When a contact calls in the call opens the client record so thatyou can pick up on activity data seamlessly. In a client record the telephone contact is highlighted as a Ringover integration and making a call is as simple as clicking the phone number.With ring over connected to all my devices calls reach me wherever I am and the internal directory allows me to connect to team mates and internal departments quickly. It is very easy to use and installation is easy. Integration also very easy. Review collected by and hosted on G2.com.

What do you dislike about Ringover?

It doesnt make a good cup of tea and there are never any biscuits! Review collected by and hosted on G2.com.

Felipe M.
FM
"Simplified Call Management with Ringover"
What do you like best about Ringover?

I love how friendly and intuitive Ringover is, which makes it easy to learn and use. The ability to make calls with a single click is a great advantage, as it simplifies managing communications with my clients in the industrial segment. Additionally, it significantly helps me by recording my SDRs' prospecting calls, allowing me to analyze them for greater control and to improve my sales team's training. The integration with my CRM, PupDrive, is vital for my daily work, achieving effective synchronization with the tools I use. I am very satisfied with the support Ringover provides to my team, giving it a 10 in likelihood of recommendation. Review collected by and hosted on G2.com.

What do you dislike about Ringover?

I don't like that the phone application could be more intuitive and have a better design. Additionally, the configuration with other software like my CRM requires patience, manuals, and is a bit complex. Also, I am dealing with difficulties in completing the test of the call analysis function. Review collected by and hosted on G2.com.

François V.
FV
"Simple to Use with Responsive Support"
What do you like best about Ringover?

I love the simplicity of using Ringover. It is really easy to use once you get familiar with it, even though at first, getting the hang of it was a bit difficult. As an administrator, I manage the system very well now. I am particularly satisfied with the quality of communication, which is good when I make calls for mutual appointment scheduling. Moreover, the responsiveness of customer service is remarkable; whenever I have a need, I contact them and receive quick responses. I also appreciate the customer follow-up they implement, they are always attentive, which is reassuring. Features such as call recordings, reminders, and missed call management are efficient. Ringover integrates well the messages left by callers, which is very useful for our organization. Each member of our team has a license to call and it works perfectly. All of this contributes to why I love Ringover and I highly recommend it, in fact, I would rate it 10 out of 10 in terms of likelihood to recommend it to others. Review collected by and hosted on G2.com.

What do you dislike about Ringover?

At first, I found the setup of Ringover a bit difficult to manage before I got used to it. Review collected by and hosted on G2.com.

ME
Business Manager
Small-Business (50 or fewer emp.)
"Excellent experience with Ringover"
What do you like best about Ringover?

What I like most about Ringover is its ease of use combined with its seamless integration with our daily tools. The quality and reliability of the calls, as well as the responsiveness of the support, make managing communications much more efficient and pleasant on a daily basis. Review collected by and hosted on G2.com.

What do you dislike about Ringover?

For now, I haven't encountered any major negative points with Ringover. Perhaps an improvement could be made on some advanced features for very technical users, but overall, the tool perfectly meets our needs. Review collected by and hosted on G2.com.

Umesh G.
UG
Founder at Codex Technologie | Manager, Arrowscope IT Solutions | Empowering Teams for Success
Small-Business (50 or fewer emp.)
"thanks for the service"
What do you like best about Ringover?

We've been using Ringover for over a year now in our IT and support teams, and it's been a reliable partner throughout. The call quality is consistently clear, and features like call recordings, call tagging, and live dashboards have made a big difference in our day-to-day operations. What we appreciate most is the stability—it just works. Their support team is responsive whenever we’ve needed help. After trying a few other options in the past, Ringover has stood out. Review collected by and hosted on G2.com.

What do you dislike about Ringover?

One suggestion we have from an admin perspective is to allow more flexibility and control for the account administrator. Currently, the license email and admin email are treated as the same, which can be limiting in larger teams. It would be better if the admin user had full control over settings, team management, and billing access, without needing to use the same email as the license owner. Review collected by and hosted on G2.com.

DE
Head of IT
Mid-Market (51-1000 emp.)
"Telephony Migration to RingOver"
What do you like best about Ringover?

The pre and post implementation support / the pricing (discounts given) Review collected by and hosted on G2.com.

What do you dislike about Ringover?

Honestly, I have no criticism. The service has been great. Review collected by and hosted on G2.com.

Elliott B.
EB
Company Director
Small-Business (50 or fewer emp.)
"Best in the market"
What do you like best about Ringover?

We've been incredibly impressed with RingOver - it's hands down the best communications platform we've used.

From the start, the set-up was quick and effortless, and the user interface is clean, intuitive, and easy for the whole team to adopt.

One of the biggest wins for us has been how seamlessly RingOver integrates with our CRM.

The sync is flawless, saving us time and improving our workflow efficiency across the board.

The real-time data and call analytics give us instant insight into team performance and client interactions, which is invaluable.

The call quality is genuinely outstanding - by far the clearest and most reliable we've experienced with any provider.

Add to that the unrivalled level of customer support, and it’s clear RingOver is in a league of its own.

If you're looking for a powerful, user-friendly communications solution that fits perfectly into your existing systems and delivers exceptional performance, RingOver is the one to beat. Review collected by and hosted on G2.com.

What do you dislike about Ringover?

If we could add the RingOver app to a couple of devices, this would be ideal but I understand the logic behind why it would be only allowed on one mobile device to stop misuse. Review collected by and hosted on G2.com.

Sacha C.
SC
Apicultrice & Permacultrice Passionnée
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"A Reliable Solution Tailored for Professionals"
What do you like best about Ringover?

Ringover has helped us structure our telephony in a highly efficient way. Setup was straightforward, the software is stable, and the modern interface suits our needs perfectly. The features—such as call transfer and conversation tracking—are comprehensive and thoughtfully designed. What truly sets Ringover apart for us is the customer support, which is consistently available, responsive, and attentive. It’s a dependable, professional-grade tool I would recommend to any company looking to enhance its communication performance. Review collected by and hosted on G2.com.

What do you dislike about Ringover?

've been using Ringover for some time now, and everything is going great. Review collected by and hosted on G2.com.

Ramin G.
RG
CEO
Small-Business (50 or fewer emp.)
"Excellent Service & Reliability Since 2022"
What do you like best about Ringover?

We have been using Ringover since 2022, and it has been a game-changer for our business communication. The call quality is always crystal clear, the interface is simple and intuitive, and the features are exactly what we need to manage calls efficiently.

Their customer support is outstanding — quick to respond, friendly, and always ready to help. The system is stable and reliable, even during our busiest periods, and the integration options make it easy to adapt to our workflow.

After almost three years of daily use, we can confidently say Ringover is one of the best decisions we’ve made for our business. Highly recommended to anyone looking for a professional, scalable phone solution. Review collected by and hosted on G2.com.

What do you dislike about Ringover?

Couldnt find yet. Whatever problem I had they resolved it quickly Review collected by and hosted on G2.com.

SUPLOG L.
SL
SERVICE AFFRETEUR
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"BON"
What do you like best about Ringover?

I use Ringover for the company's telephony. It's a simple and practical solution. The call quality is good and the interface is easy to handle. I recommend it for those looking for a professional solution without complications.

What I like about Ringover:

The interface is intuitive and easy to use.

The call quality is generally good.

It's convenient for managing team calls, with transfers, tracking, and history. Review collected by and hosted on G2.com.

What do you dislike about Ringover?

What I like less:

The mobile app can sometimes bug or take time to load.

Some features could be more customizable (for example: voicemail or queue).

Support is sometimes a bit slow depending on the time.

Sometimes, calls don't come through or it doesn't ring, which can cause missed clients. Review collected by and hosted on G2.com.