Salesforce Customer Success Pricing Overview

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Standard Success Plan

Free

Explore self-guided resources, like online learning, videos, and community advice. Included in all licenses.

Premier Success Plan

Get additional expert help, adoption guidance, coaching, and live support.

Signature Success Plan

Add our most personalized expertise, proactive services, event readiness, and more.

Professional Services

Go live with your implementation faster, reach your goals, and keep innovating to maximize your value from Salesforce.

From easy-to-use resources to embedded experts, find the right level of support and expert guidance for your business.

Salesforce Customer Success has 4 pricing editions. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for Salesforce Customer Success is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Salesforce Customer Success must be conducted with the seller.

This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.

Pricing information was last updated on October 10, 2024

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Salesforce Customer Success Pricing Reviews

(2)

Ana Carla R.

Developer Programing

Mid-Market (51-1000 emp.)

2/9/2024

"Functional Analyst"

5/5

What do you like best about Salesforce Customer Success?

Assistance in capturing leads (re)leading users through the sales funnel and employing techniques to qualify them efficiently. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Customer Success?

I have nothing to say because I really like this work tool Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Customer Success:

The effectiveness of the strategy for increasing revenue and customer loyalty is super great in this tool, it's worth purchasing. Review collected by and hosted on G2.com.

What problems is Salesforce Customer Success solving and how is that benefiting you?

Effective communication with prospects Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

10/15/2025

"Effective Escalation, But Inconsistent Support Quality"

1.5/5

What do you like best about Salesforce Customer Success?

Great at escalating existing cases and getting us connected with architects Review collected by and hosted on G2.com.

What do you dislike about Salesforce Customer Success?

The quality of help varies a lot depending on who gets assigned to your case. Also extremely unhelpful to have to repeat the issue multiple times across multiple cases Review collected by and hosted on G2.com.