Sendoso Reviews & Product Details

What I like most about Sendoso is how easy it is to use and implement across our workflows. The customer support team is also very responsive and helpful, which makes onboarding and troubleshooting simple. I also appreciate the frequency of use it allows—because it’s so intuitive, it has become a consistent part of our outreach strategy. Review collected by and hosted on G2.com.

While Sendoso offers a solid set of features, I think there’s room to expand the number of features and improve ease of integration with other platforms we use regularly. The core platform works well, but additional integrations and flexibility would make it even more powerful. Review collected by and hosted on G2.com.

I appreciate how easy Sendoso is to set up and use, which significantly simplifies my workload. The platform enhances my client interactions by increasing their happiness and response rates, while also aiding in customer retention especially when issues arise. I am particularly impressed by the variety of gift options available. These gifts stand out to our clients, who recognize the Sendoso brand and do not perceive them as spammy, which is crucial for maintaining effective relationships. The flexibility of choosing gifts also plays a huge role in my satisfaction, as it makes the platform faster and easier to use while accommodating more personalized client needs. Review collected by and hosted on G2.com.

I find that the gift card options within Sendoso are somewhat limited. While the variety in gifts is generally great, I would like to see more flexibility and a wider selection of gift cards beyond popular brands like Starbucks, which not everyone prefers. This limited variety can pigeonhole clients instead of giving them options that truly align with their preferences. Review collected by and hosted on G2.com.

I absolutely love using Sendoso for our customer gifting program—it has been an invaluable tool at my current company for over three years. By supporting our CSMs and AMs in sending gifts to clients, Sendoso helps us build and strengthen relationships, which is crucial for our business. One of the standout features is the ability to integrate Sendoso with our customer advocacy program's rewards, allowing customers to redeem points for meaningful rewards seamlessly. This integration is made even better through our use of Influitive, which works flawlessly with Sendoso to enhance our advocacy efforts. The ease of setup with Sendoso was particularly impressive; our sales ops team found it straightforward to get up and running, which speaks to the platform's user-friendliness. Moreover, the Sendoso Choice landing pages are an excellent feature that allows us to give customers options for what they want to receive, tailoring gift campaigns to meet individual client preferences. This flexibility in customer engagement improves the overall experience we offer our clients. I also appreciate the fantastic customer experience Sendoso provides, thanks to their great CSMs and support team, which makes me highly likely to continue choosing this platform and recommending it to others. Review collected by and hosted on G2.com.

I dislike that a gift card is considered redeemed if it is clicked but not actually redeemed. This results in a loss of money for us as the sender. The system should differentiate between clicking and active redemption, ensuring that funds are returned if a customer doesn't actively redeem the gift card. Review collected by and hosted on G2.com.

I have been using Sendoso for two years to send my prospects coffees, lunches, and gift cards, and I love how it makes gifting incredibly easy. My prospects really appreciate it, and it adds a personal touch after they attend demos. The setup process was straightforward, just involving a login with my work email, which I found not challenging at all. I particularly enjoy how the Chroma feature allows me to manage gifting directly from my email, making the process seamless and efficient. The usability and the variety of gifting options available are significant factors that would make me consider purchasing Sendoso again. Overall, Sendoso simplifies the gifting process, and I rate it highly enough to definitely recommend it to others. Review collected by and hosted on G2.com.

I wish there were a broader range of gifting options available through Sendoso. Expanding this selection would enhance my ability to tailor gifts more specifically to my recipients and their occasions. Review collected by and hosted on G2.com.

What I like best about Sendoso is the ease of use. It provides us with an easy platform for gifting, allows us to source new materials or house current items in the warehouse, and streamlines our gifting into a professional looking, holistic program. Also, the integration into Salesforce make's it easy to analyze and track our gifting efforts. Review collected by and hosted on G2.com.

I've found that some of the custom branded products are lower quality than our other vendors at a similar price point, so we're shipping in more items to the warehouse than we'd like. Also, you can pay to play on processing times but with a limited budget you really need to plan ahead to make sure you account for the processing and shipping times. Review collected by and hosted on G2.com.

I love how Sendoso has become a valuable marketing and growth tool for Ocrolus, helping us drive pipeline, increase deal size, and get executive buy-in. The platform enables us to personalize gifting for demos, nurture lost accounts, and accelerate onboarding for new customers. The ability to send both digital and physical gifts, track results, and avoid the hassle of address confirmation has made our experience seamless and impactful. The swag options resonate with our target audience, and Sendoso's integration into our campaigns has helped us exceed our revenue goals. Review collected by and hosted on G2.com.

One challenge we've faced is that engagement from account executives is not as high as from marketing. I would like to see increased usage among warm prospects to further boost customer lifetime value. While Sendoso is easy to use, driving consistent adoption across all teams, especially AEs, remains an area for improvement. More features or guidance to encourage AE participation and engagement would be helpful. Review collected by and hosted on G2.com.

What I like most about Sendoso is how easy it makes building meaningful connections through thoughtful, personalized gifts. Instead of the typical digital noise, it allows me to create a real, tangible touchpoint that stands out and leaves a lasting impression. I appreciate the wide range of options available, from branded swag to curated experiences, which makes it simple to tailor each gift to the recipient. Beyond the gifting itself, I value the way Sendoso integrates seamlessly with my workflow, making the process efficient and trackable, while still keeping the focus on genuine relationship building. It takes the guesswork out of corporate gifting and turns it into a strategic, impactful tool. Review collected by and hosted on G2.com.

One thing I dislike about Sendoso is that sometimes the process can feel a bit slow or complicated, especially when coordinating shipping or making sure the right gift gets to the right person on time. With so many options available, it can also feel a little overwhelming to choose the perfect item, and occasionally the costs can add up quickly depending on the campaign. While the platform is powerful, there’s definitely a learning curve at the start, and it can take some time to fully understand all the features and integrations. Review collected by and hosted on G2.com.

I've been really happy with Sendoso so far. It has a direct integration with our CRM, which makes it easy for our teams to send out gifts or swag directly from a prospect's account. It's a great way to cut through all the usual noise and get noticed.

I also like that there are so many options—we can send everything from a small, branded gift to a nice dinner to an e-gift card. It's been perfect for everything from thanking research participants to getting survey responses from our ICP. Being able to track everything in one place and see when things are delivered and opened is a huge plus. Review collected by and hosted on G2.com.

I can't see any negatives, we've been very happy. Review collected by and hosted on G2.com.

Simple tool to use, Integration and Sync with other tools works brilliantly. I like the inventory on offering and the fund management. But the most important thing is they have a SUPER CS team, Tons of send options and AI to assist you. Review collected by and hosted on G2.com.

We need to plan things a little bit early than usual. Marketing activities are dynamic in nature, how much ever we plan early we still have a last-minute requirement. I also understand the scale at which Sendoso works it's not a fair ask to do things overnight. Review collected by and hosted on G2.com.

The prompt customer service has been a highlight. Any time we've reached out with a request our CSM always responds quickly with a very detailed answer. They're always available to hop on a call and cater to our needs. Review collected by and hosted on G2.com.

Navigating the platform can be a little confusing. Review collected by and hosted on G2.com.