Service Fusion Pricing Overview

Simple to use for simple things.

Easy to load information for customer.

Easy to create transactions, schedule, move schedule around between tech's and reporting.

One affordable price for all access as most companies charge per user price.

Help desk is very responsive

Credit card field integration into software Review collected by and hosted on G2.com.

1. Inventory management is almost unusable to keep any trackable large database of inventory in real time. Loading daily inventory in/out is manual and tedious.

2. Unable to track and verify if emails are sent and transmitted and/or received by customers. If the file is too big and it does not go through, no way to know that unless customer calls to complain.

3. System goes down or has issue often almost once a month.

4. Not very retail friendly, cannot apply automatic discounts, sales increases, etc to categories or all products as new items are added to inventory. You have to constantly go in and update items to recognize discounts and sales. With plumbing and HVAC there are literally hundreds of thousands of parts and we have to update discounts, sales and pricing every day.

5. I cannot add large quantities of items/inventory at once. It can only be added one item at a time.

6. No longer after implementation have a rep to reach out to or contact. They will not call or check up after you are on boarded. Use the Help Desk only.

7. Suggestions for improvement seldom implemented. Needs many other users to find the same problem on a blog and agree to generate buzz to make them implement change. Seems more political or squeaky wheel based rather than logic based or competitor matching.

8. Notes often drop out with the slightest dip in cellular coverage. Notes entered should be retained in memory until signal is strong enough to upload. Review collected by and hosted on G2.com.