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Token of Trust Reviews & Product Details

Token of Trust Product Details

Token of Trust® Consumer Reputation Reports are the easiest way for consumers to prove their identity to businesses and others. Businesses can use Token of Trust’s Identity Platform to screen consumers during account onboarding, at checkout, or at any moment by request. Does your business need to verify your customers’ age? Location? Identity? Don’t sweat it — that’s our specialty. With Token of Trust’s configurable workflows, Businesses can define consumer identity characteristics that are important to capture and verify — then, set rules for how to automatically handle the approval process.

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Token of Trust

Discussions

Token of Trust Community

Languages Supported

English, French, Spanish

Product Description

Token of Trust is a comprehensive compliance and anti-fraud platform designed to safeguard eCommerce businesses by verifying customer identities, ensuring regulatory compliance, and preventing fraudulent activities. By integrating advanced identity verification methods, including government ID checks, biometric face scans, and authoritative database validations, Token of Trust enables businesses to build trust with their customers while streamlining onboarding processes and reducing fraud-related losses. Key Features and Functionality: - Identity Verification: Automated verification of government-issued IDs, biometric face recognition, and real-time data validation to confirm customer identities. - Age Verification: Accurate age checks to ensure compliance with age-restricted product regulations, utilizing document verification and age estimation technologies. - Fraud Prevention: Customizable rules and automated systems to detect and prevent chargebacks, account takeovers, and other fraudulent activities. - Compliance Reporting: Generation of precise reports to meet regulatory requirements, including Anti-Money Laundering (AML and Know Your Customer (KYC standards. - Tax Compliance: Automation of excise tax calculations and collections, ensuring adherence to tax regulations across various jurisdictions. Primary Value and Solutions Provided: Token of Trust addresses critical challenges faced by eCommerce businesses, such as identity fraud, regulatory compliance, and customer trust. By offering a suite of tools that automate identity verification and compliance processes, the platform reduces the risk of fraudulent transactions, ensures adherence to legal standards, and enhances the overall customer experience. This leads to increased approval rates for legitimate orders, minimized financial losses due to fraud, and a stronger reputation for trustworthiness in the marketplace.

Overview by

Austin O'Brion

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

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Token of Trust Integrations

(5)

Verified by Token of Trust

Token of Trust Media

Token of Trust Demo - Token of Trust's Verification Workflows

Businesses can use a variety of configurable verification workflows to capture and verify what's important to safely add new customers.

Official Downloads

(3)

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Token of Trust's Capabilities for ECommerce

Case Study – Impact Hub

Case Study – Wired For Wine

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ML

Michael L.

Operations Manager

Small-Business (50 or fewer emp.)

7/25/2025

"Staying compliant would be a lot harder without Token of Trust."

5/5

What do you like best about Token of Trust?

Token of Trust saves us from drowning in compliance tasks. It’s stupid easy to use, does the heavy lifting for us, and their team is on it. Review collected by and hosted on G2.com.

What do you dislike about Token of Trust?

No complaints. It does what we need it to. Review collected by and hosted on G2.com.

What problems is Token of Trust solving and how is that benefiting you?

Token of Trust takes the stress outta compliance. We mostly use it for excise tax stuff and PACT Act reporting, and honestly that alone saves us a ton of headaches. Everything's automatic, runs in the background, and we don’t have to double check everything all the time. Age checks are built in when we need it. It just works, and their team actually shows up when we need something. Review collected by and hosted on G2.com.

AN

Verified User in Tobacco

4/18/2025

"Highly configurable and easy to implement age verification"

5/5

What do you like best about Token of Trust?

There are a lot of age verification tools available and we looked at a lot of them. Company 1 would have features A and B and Company 2 would have features, B and C. We needed A, B, and C - Token of Trust had everything we needed and stood above the others. Also, it was very easy for us to extend our free trial, set things up on our staging server, and test before rolling it out live. Since using Token of Trust for age verification on our website, we've been quite happy with the verification performance. Review collected by and hosted on G2.com.

What do you dislike about Token of Trust?

There are a lot of settings and configurations to navigate because of how robust the solution is. However, the support team made it easy to navigate and help us get set up. Review collected by and hosted on G2.com.

Response from Austin O'Brion of Token of Trust

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Thanks for the thoughtful review! We’re glad Token of Trust stood out as the all-in-one age verification and compliance solution you needed — and that setup, from staging to go-live, was smooth and supported.

We know our robust configurability can be a lot at first, so it’s great to hear our support team helped guide the way. Supporting online cigar and tobacco retailers with seamless, compliant age verification is exactly what we’re here for.

Thanks again for choosing Token of Trust!

AN

Verified User in Retail

4/18/2025

"Everything we need for compliance and fraud prevention - All in one place"

5/5

What do you like best about Token of Trust?

Honestly, It's like hiring a full compliance department without the overhead. We sell age restricted products online, including hemp derived products, so we've got to check a lot of regulatory boxes. Age verification, PACT Act Reporting, Excise Tax Filing and Fraud Checks to name a few - and Token of Trust handles all of it.

I really like how it pugs right into our WooCommerce setup without having to hack anything together. No piecing together random tools or building custom workflows. It just works out of the box.

Plus, the user verification experience is smooth at checkout. Legit customers fly through. We've had a few more sketchy ones come through lately and they get weeded out. It keeps us compliant without killing our conversion rate. Review collected by and hosted on G2.com.

What do you dislike about Token of Trust?

My monthly bill is a very large bill. That said, it is worth every penny and still less expensive than trying to manage in-house. Review collected by and hosted on G2.com.

What problems is Token of Trust solving and how is that benefiting you?

We run multiple online stores that sell THC products, nootropics, and other age-restricted goods, so staying compliant isn't optional. Between age restrictions, fraud risks, and reporting requirements, we were spending too much time piecing tools.

Token of Trust streamlined all of that.Token of Trust let us scale confidently, stay protected, and offered a smoother experience to our customers. Review collected by and hosted on G2.com.

Response from Austin O'Brion of Token of Trust

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Thanks so much for the detailed review! We're excited to hear Token of Trust is simplifying compliance automation for your online stores — from age verification and PACT Act reporting to excise tax filing and fraud prevention.

We’re glad the WooCommerce integration worked seamlessly, especially for selling THC and age-restricted products. Your note on pricing is appreciated — and we’re happy to hear it’s still more efficient than managing compliance in-house.

Thanks again for trusting Token of Trust to help you scale securely and stay compliant!

AN

Verified User in Real Estate

4/17/2025

"Smooth experience with a helpful crew"

5/5

What do you like best about Token of Trust?

The support team at Token of Trust has been super helpful and easy to work with. When we got on a call, they really took the time to understand what we needed and came up with a solid plan. Since then, they've kept us in the loop with regular updates, and the software's been improving in all the ways we need to stay compliant. Review collected by and hosted on G2.com.

What do you dislike about Token of Trust?

We ran into a few challenges related to accessing archived records early on, but the team works closely with us to overcome this. There isn't much to dislike. Review collected by and hosted on G2.com.

What problems is Token of Trust solving and how is that benefiting you?

As a coworking space, we need to make sure every applicant is who they say they are, and that we're meeting regulatory requirements for things like KYC and AML. Doing this manually is time-consuming, inconsistent, and risky - especially as we grow. Token of truth helps us automate the process and build confidence in our compliance processes. Review collected by and hosted on G2.com.

Response from Austin O'Brion of Token of Trust

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Thank you for the thoughtful feedback! We're so glad to hear that our team was able to collaborate closely with you and create a tailored plan that fits your needs. It's always our goal to be more than just a service provider—we want to be a partner in your success, especially when it comes to high-stakes areas like KYC and AML compliance.

We also appreciate you calling out the archived records issue—it’s feedback like this that helps us improve. We're glad we could work through it together, and we’re continuously making updates to ensure even smoother access and visibility moving forward.

Thanks again for trusting Token of Trust to help automate and scale your compliance processes. We're excited to keep growing with you!

AN

Verified User in Retail

4/15/2025

"Extremely helpful and responsive customer support"

5/5

What do you like best about Token of Trust?

The customer support team at Token of Trust is always easy to reach and very helpful. Any time questions come up, the turnaround times are very quick. The age verification process on our website also runs very smoothly - which gives me a lot of confidence as we approach a major holiday with a lot of sales. Review collected by and hosted on G2.com.

What do you dislike about Token of Trust?

Honestly, there isn't much to complain about. There were a few tweaks that needed to be done to get our verification flow optimized for our users, but Token of Trust supported us well through that process. Review collected by and hosted on G2.com.

Response from Austin O'Brion of Token of Trust

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Thank you so much for the kind words! We’re thrilled to hear that our customer support team and age verification process have helped your team feel confident—especially during such a busy season.

Appreciate you being a part of the Token of Trust community!

AN

Verified User in Retail

3/12/2025

"Over 4-years as a reliable and trusted compliance partner"

5/5

What do you like best about Token of Trust?

I can get on the phone with a real human, who is familiar with my business account and our needs - unlike other businesses who route through chatbots and forums. Token of Trust's customer support is both responsive and very helpful. We use multiple products of theirs for compliance and they have been reliable over the past four years in which we've used them. Review collected by and hosted on G2.com.

What do you dislike about Token of Trust?

This is not a cheap investment, but using Token of Trust for automating compliance tasks is a much higher ROI than trying to do it in-house or using other solutions. Review collected by and hosted on G2.com.

What problems is Token of Trust solving and how is that benefiting you?

We use Token of Trust's full suite of compliance products for customer verification, creating and reporting monthly state PACT Act Reports, and also handling excise tax determination and reporting. Token of Trust automates a lot of compliance work that would otherwise take days or weeks of work every month. Some of it, we simply couldn't do manually. Most of all, Token of Trust gives us the peace of mind that compliance is handled properly while we focus on selling into more regions. Review collected by and hosted on G2.com.

Response from Austin O'Brion of Token of Trust

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Wow—four years! That means a lot to us. We’re so glad to hear that our team has been able to provide the kind of hands-on support that makes a difference for you. We know how frustrating it can be to get stuck with chatbots or impersonal support, so making sure you can connect with real people who actually know your business is a big priority for us.

Totally hear you on the investment side of things. Compliance can be complicated (and expensive if done wrong), so we’re happy to know that our tools are saving you time and giving you the confidence to focus on growing into new markets. That’s exactly what we’re here for!

Thanks again for taking the time to share your experience—it really means a lot. We’re always here if you need anything!

AN

Verified User in Retail

Small-Business (50 or fewer emp.)

2/17/2025

"The Smartest Business Decision? Getting Token of Trust"

5/5

What do you like best about Token of Trust?

This app adds a layer of protection for selling my product. It’s easy to use process, makes checkout safe for me, and the client as well.

Merchants, if you needs customer support the staff lays out the red carpet treatment to make sure you are satisfied. I want to extend my deepest gratitude for Token of Trust app. The app is essential to running your business no matter the product. The best gift you can give to yourself is to have a Token of Trust. Review collected by and hosted on G2.com.

What do you dislike about Token of Trust?

Token of Trust has been a game-changer for my business, and I truly appreciate the extra layer of security it provides. If I had to point out anything, I’d say there was a bit of a learning curve at first—understanding how the verification process fit into my checkout flow took some getting used to. Thankfully, the customer support team was incredible and made sure I had everything set up correctly. If anything, I think having clearer step-by-step guidance upfront could make the onboarding process even smoother. But overall, the protection, ease of use, and top-notch support make Token of Trust an essential tool for my business. Review collected by and hosted on G2.com.

What problems is Token of Trust solving and how is that benefiting you?

I use Token of Trust for compliance, fraud prevention, and avoiding chargebacks. It helps verify customers during checkout, ensuring that transactions are safe for both me and my buyers. Plus, it gives me peace of mind knowing that I’m working with verified customers, which ultimately protects my business. Review collected by and hosted on G2.com.

Response from Austin O'Brion of Token of Trust

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This is incredible to hear—thank you for sharing your experience! We love that Token of Trust has become such a key part of your business, not just for compliance but for protecting your transactions and giving you peace of mind. That’s exactly what we aim for!

We also appreciate your feedback about the initial learning curve. We’re always looking for ways to improve onboarding, and clearer step-by-step guidance is something we’ll keep in mind. That said, it’s great to hear our support team was there to help you get everything set up smoothly.

Your kind words about our team and the “red carpet treatment” mean so much to us. We’re grateful to be part of your business journey, and if you ever need anything, we’re always here for you!

UL

Verified User in Legal Services

4/22/2025

"A partner that takes trust and privacy seriously"

5/5

What do you like best about Token of Trust?

We've been using Token of Trust for a few years now to handle KYC and AML checks for new clients, and it's been a consistently solid experience.

Their verification process is thorough and it gives us the visibility we need to stay on top of compliance. Also, we upgraded our plan for more access to submitted documentation and this has been a big plus.

What really sets Token of Trust apart, though, is how seriously they take privacy. The way they handle sensitive client information shows a level of care that goes beyond what we've seen from other providers. Review collected by and hosted on G2.com.

What do you dislike about Token of Trust?

There isn't much to dislike. The platform is very thorough - which sometimes means the process takes a bit more time upfront. But for us, that's a tradeoff we're happy to make, because it results in better accuracy and stronger compliance. Review collected by and hosted on G2.com.

Response from Austin O'Brion of Token of Trust

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Thanks so much for the thoughtful review! We're proud to be your partner for KYC, AML, and fraud prevention, and it's great to hear that our thorough process and commitment to client privacy are making a real impact for your team.

At Token of Trust, protecting sensitive information isn’t just a checkbox — it’s a big part of who we are. Hearing that this stands out to you really means a lot.

We also appreciate you calling out the balance between thoroughness and speed. It’s something we keep a close eye on as we continue to find ways to make the process even smoother without compromising accuracy.

Thanks again for putting your trust in us. We’re excited to keep working together and are always here if you want to explore new ways we can support your growth.

AR

Verified User in Retail

Small-Business (50 or fewer emp.)

7/18/2025

"Good compliance and responsive support"

5/5

What do you like best about Token of Trust?

The team has been super responsive every time we’ve needed help. From the initial setup to resolving more complex issues like Sezzle, they've always followed through. The system itself is straightforward and saves us time on verification and compliance. Review collected by and hosted on G2.com.

What do you dislike about Token of Trust?

Nothing at the moment. It does exactly what we need it to. Review collected by and hosted on G2.com.

UR

Verified User in Retail

3/12/2025

"Really great value. I can't imagine life without Token of Trust."

5/5

What do you like best about Token of Trust?

Token of Trust saves us so much time! The compliance work that Token of Trust does for us, I don't think is even humanly possibly. We have to report compliance reports every month into every state we sell into. Token of Trust automatically does everything we need at the point of sale and then handles all of the paperwork that needs to be submitted each month - so it immensely reduces our workload. Review collected by and hosted on G2.com.

What do you dislike about Token of Trust?

We've used Token of Trust for a long time. I don't think we'd use it for so long if there was much to dislike about their solution. Review collected by and hosted on G2.com.

What problems is Token of Trust solving and how is that benefiting you?

I mentioned this before, but we're using Token of Trust for satisfying a variety of regulatory requirements in which we need to deliver compliance reports monthly into every location we sell into. Token of Trust automatically captures and verifies everything we need at the point of checkout as well as all of the paperwork and filings required afterward. Review collected by and hosted on G2.com.

Response from Austin O'Brion of Token of Trust

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It’s amazing to hear how much time Token of Trust has saved you! Compliance reporting can be overwhelming, and we’re so glad our automation has made it manageable—especially with the complexity of filing reports across multiple states.

Hearing that you’ve stuck with us for so long because the solution just works means a lot. That’s exactly what we strive for—reliable, seamless compliance so you can focus on growing your business instead of getting buried in paperwork.

We appreciate you taking the time to share your experience. If you ever need anything, we’re always here to help!