TSD RENTAL Reviews & Product Details

The website is easy to navigate through. Review collected by and hosted on G2.com.

I don't like when a vehicle has not been checked back in that you have to exit the contract and start all over again. It is a bit time-consuming. Review collected by and hosted on G2.com.

Managing our fleet check-ins and check-outs is easy and time-friendly. The ability to create reservations saves us time when checking in our customers and checking out returning customers takes us less than 2 minutes. Review collected by and hosted on G2.com.

The restrictions of Cadillac's CTA program does not allow us to make changes to our fleet input once we submit (in case of human error) but this is hardly an issue considering the response time from the support team. Review collected by and hosted on G2.com.

Mobile app when it works. With a single sign-in it is a hassle but the offering is nice to have. Review collected by and hosted on G2.com.

Where to start? Someone posted a thorough review of everything wrong so I will try to add to it. Report parameters change without warning. I ran a report with the info I needed one day, the next they removed one of the parameters so now it will not load anything. When asked they replied that "they are aware and trying to remedy it". Still no remedy. Every day at 0830am ET until God knows when (right now almost an hour) they "experience latency and sorry for the inconvenience". So the busiest time of day and the program is unusable. They promised "90 second" contracts and that is a joke. When I have customers in front of me asking why I am hand-writing contracts its embarrassing to have to tell them the program we use goes down every day at this time. When you call support or email you get the same message that the latency is known and we're sorry. Unacceptable. I have read some bad reviews about Cirro and I wish my company would have looked into it better before taking the cheapest option because you certainly get what you pay for. Review collected by and hosted on G2.com.

There is nothing good about this system. Review collected by and hosted on G2.com.

The system freezes up a lot. Its changes out dates on its own, which this allows for 2 different customers to be in the same loaner at the same time. This should not even be able to happen. You must be very careful when researching any violations. The inventory lists do not include exterior colors, so cirro added for me. They added it one one way to run the inventory report but not the other. Therefore to get a full inventory report with lic pates, dates, miles, colors, ect. you will have to run 2 separate reports and copy and paste from one list to the other for all the important information needed for inventory checks. The open agreements page is big boxes with not enough info and not being uniform in the information format. It is not helpful at all it does not show service advisors, RO numbers, odometer miles , so every time you look at open agreements you will have to click on the grid page. If you go into an agreement to edit and want to go back to the grid page when down, you have to go back to the main page and click on grid. This system takes to much time to research or do anything. If you want to look up a closed agreement with a license plate number, you cannot. First, you have to go into fleet get the unit number, then look up by unit number to see who was in it at the time of the violation. The "history feature" only works sometimes and takes forever to show history. The quick return feather never works properly. With TSD i could write up an agreement in less then a minute. In cirro it takes many more minutes, due to waiting on the death lines each time it wants to save something. From the time I click on open and print it takes almost 30 seconds to actually bring up the RA to print. It may not seem like alot of time, but it does when your entertain the customer in front of you. My customers were accustomed to a quick process and Cirro makes that impossible. The pend agreement is still slow or just don’t work when you click it you have to click it 5 times and wait and hope it works. Sometimes, when adding new customer agreements, it will not save, it will delete everything you do. Anytime you look at the open agreements list you will not get a full list, you have to scroll down, wait for the buffering lines and wait for the rest of the list to load. I spend most of my time in cirro looking a buffering line and thinking will it work this time. I do not recommend this system to anyone. It is extremely slow and inefficient in many ways as stated above. Review collected by and hosted on G2.com.

TSD rental management system is a solid platform that offers unmatched reliability and organization for fleet management and vehicle rental. This easy to use platform allows anyone from any department of the company to jump and and easy acquaint themselves with the system and retrieve information about vehicles in the fleet. Review collected by and hosted on G2.com.

At time TSD can feel like you've jumped back in time about 15 years with its seemingly flat UI. However this is a minimal drawback against the many features TSD possesses. Review collected by and hosted on G2.com.

The software itself is very easy to use once you learn to navigate. Review collected by and hosted on G2.com.

I wish you could change unit numbers after they have been set. Review collected by and hosted on G2.com.

I love the fact it tracks gas and mileage perfectly. I also love the flexibility when it comes to swapping or exchanging units as well. Review collected by and hosted on G2.com.

There is a lot of spaces to fill out and features that can make it a bit overwhelming at first. The amount of spaces and options are a bit excessive but useful. Review collected by and hosted on G2.com.

This program has a good amount of formatting. Review collected by and hosted on G2.com.

The program works, but in a crude way. It looks like it was made a long time ago and never updated its dinosaur look (unless thats just the version we use) Review collected by and hosted on G2.com.

What I like best about TSD is it really helps keep my fleet organized Review collected by and hosted on G2.com.

The required user password expires too soon Review collected by and hosted on G2.com.

I like that i do not have to worry about deleting customers credit card info. I like that it does it automatically. Review collected by and hosted on G2.com.

I dislike that you cannot hit the back button. Review collected by and hosted on G2.com.