The G2 on Unicommerce

Unicommerce Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the ease of use of Unicommerce, highlighting its seamless order processing and inventory management. (12 mentions)

Users value the consistent and prompt support from Unicommerce's team in resolving client issues effectively. (11 mentions)

Users appreciate the efficient inventory management and one-click reporting that enhance productivity across multiple marketplaces. (11 mentions)

Users value the prompt customer service from Unicommerce, enhancing overall efficiency and satisfaction in managing operations. (4 mentions)

Users appreciate the seamless order processing of Unicommerce, simplifying management across various online stores effortlessly. (4 mentions)

Users value the efficient multichannel management of Unicommerce, simplifying order processing and inventory management. (3 mentions)

Users love the easy integrations with in-house tools, making the implementation process seamless and intuitive. (3 mentions)

Users often face long waiting times for support, which can hinder their overall experience with Unicommerce. (3 mentions)

Users often experience poor customer support, citing delayed responses and inadequate assistance from the support team. (3 mentions)

Users highlight the missing features in Unicommerce, including reconciliation of payments and concerns about scalability. (2 mentions)

Users report frequent order management issues that cause delays and penalties, impacting fulfillment and courier handovers. (2 mentions)

Users express that the chat support is slow and needs enhancement for a better experience. (2 mentions)

Users find the poor interface design of Unicommerce challenging, lacking guidance and clarity in navigation. (2 mentions)

Top Pros or Advantages of Unicommerce

1. Ease of Use

Users praise the ease of use of Unicommerce, highlighting its seamless order processing and inventory management.

See 12 mentions

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Radhika M.

Small-Business (50 or fewer emp.)

5.0/5

"Best inventory management tool"

What do you like about Unicommerce?

The ease with which it makes order processing so seamless

Mala r.

Small-Business (50 or fewer emp.)

5.0/5

"Unicommerce ecommerce problem solver"

What do you like about Unicommerce?

How easy unicommerce has made the inventory management for us

2. Customer Support

Users value the consistent and prompt support from Unicommerce's team in resolving client issues effectively.

See 11 mentions

See Related User Reviews

qadir S.

Small-Business (50 or fewer emp.)

5.0/5

"A great solution for ecommerce businesses"

What do you like about Unicommerce?

The most helpful thing is the prompt resposnse from the team

sanjeev k.

Small-Business (50 or fewer emp.)

5.0/5

"A very Reliable Tool/software"

What do you like about Unicommerce?

The support from the team is constant no matter what the situtation is

3. Inventory Management

Users appreciate the efficient inventory management and one-click reporting that enhance productivity across multiple marketplaces.

See 11 mentions

See Related User Reviews

Dinesh K.

Small-Business (50 or fewer emp.)

5.0/5

"Innovative solution for e commerce business"

What do you like about Unicommerce?

It helps to manage your inventory on every marketplace that makes our job hassle free

Jitender D.

Mid-Market (51-1000 emp.)

4.5/5

"About the best services in WMS"

What do you like about Unicommerce?

Ilike the process of inventory management and the report available on a single click

4. Helpful

Users value the prompt customer service from Unicommerce, enhancing overall efficiency and satisfaction in managing operations.

See 4 mentions

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qadir S.

Small-Business (50 or fewer emp.)

5.0/5

"A great solution for ecommerce businesses"

What do you like about Unicommerce?

The most helpful thing is the prompt resposnse from the team

ZIAUR R.

Small-Business (50 or fewer emp.)

5.0/5

"A very Help software for ecommerce player"

What do you like about Unicommerce?

The prompt service by unicommerce in solving the major problems

5. Order Management

Users appreciate the seamless order processing of Unicommerce, simplifying management across various online stores effortlessly.

See 4 mentions

See Related User Reviews

Radhika M.

Small-Business (50 or fewer emp.)

5.0/5

"Best inventory management tool"

What do you like about Unicommerce?

The ease with which it makes order processing so seamless

Ashok Kumar K.

Small-Business (50 or fewer emp.)

5.0/5

"Best Tool for Warehouse Management System"

What do you like about Unicommerce?

It is easy to use or we can make our setting as perour requirments and use accoridnly like alloctions or orders and usinging services providers.

6. Channel Management

Users value the efficient multichannel management of Unicommerce, simplifying order processing and inventory management.

See 3 mentions

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Dinesh K.

Small-Business (50 or fewer emp.)

5.0/5

"Innovative solution for e commerce business"

What do you like about Unicommerce?

It helps to manage your inventory on every marketplace that makes our job hassle free

Suryakant T.

Mid-Market (51-1000 emp.)

5.0/5

"Best order processing tool"

What do you like about Unicommerce?

Order processing with different channels on one platform.

7. Easy Integrations

Users love the easy integrations with in-house tools, making the implementation process seamless and intuitive.

See 3 mentions

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Ayush A.

Mid-Market (51-1000 emp.)

3.5/5

"Hello World for ecommerce"

What do you like about Unicommerce?

Easiest integration that treat users to it API clients. Using cleint email and password in the authentication API to generate the access tokens, but h

Shiv P.

Mid-Market (51-1000 emp.)

4.5/5

"ecommerce management"

What do you like about Unicommerce?

easy of use, easy of implementation, easy od integration and more features and best customer support. Order management is best part of Unicommerce.

Top Cons or Disadvantages of Unicommerce

1. Long Waiting Times

Users often face long waiting times for support, which can hinder their overall experience with Unicommerce.

See 3 mentions

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Piyush P.

Small-Business (50 or fewer emp.)

5.0/5

"E commerce Giant : Unicommerce"

What do you dislike about Unicommerce?

The delay in the response at times from the support team

Fam H.

Small-Business (50 or fewer emp.)

5.0/5

"Great ecommerce software for SMB'S"

What do you dislike about Unicommerce?

Support is bit delayed at times and not able to help.

2. Poor Customer Support

Users often experience poor customer support, citing delayed responses and inadequate assistance from the support team.

See 3 mentions

See Related User Reviews

Piyush P.

Small-Business (50 or fewer emp.)

5.0/5

"E commerce Giant : Unicommerce"

What do you dislike about Unicommerce?

The delay in the response at times from the support team

Fam H.

Small-Business (50 or fewer emp.)

5.0/5

"Great ecommerce software for SMB'S"

What do you dislike about Unicommerce?

Support is bit delayed at times and not able to help.

3. Missing Features

Users highlight the missing features in Unicommerce, including reconciliation of payments and concerns about scalability.

See 2 mentions

See Related User Reviews

Ayush A.

Mid-Market (51-1000 emp.)

3.5/5

"Hello World for ecommerce"

What do you dislike about Unicommerce?

They are still using SOAP services which might create issue for newer API clients. And would be suggesting to move to better proper ERP. This is good

Rajesh C.

Small-Business (50 or fewer emp.)

4.5/5

"I have been using Unicommerce since its inception..."

What do you dislike about Unicommerce?

Reconciliation of Payment is missing as of now.

4. Order Management Issues

Users report frequent order management issues that cause delays and penalties, impacting fulfillment and courier handovers.

See 2 mentions

See Related User Reviews

Dinesh K.

Small-Business (50 or fewer emp.)

5.0/5

"Innovative solution for e commerce business"

What do you dislike about Unicommerce?

The inventory sync & order sync flow were getting errors at some times which leads to bear us the penalty & brand delist. Then global issues w

Manik A.

Small-Business (50 or fewer emp.)

4.5/5

"Great Tool for Managing Inventory and Orders Across Marketplaces"

What do you dislike about Unicommerce?

Sometimes the stock and order updates take a bit longer than expected, but overall it helps a lot in managing sales easily.

5. Poor Chat Support

Users express that the chat support is slow and needs enhancement for a better experience.

See 2 mentions

See Related User Reviews

Toffcraft T.

Small-Business (50 or fewer emp.)

5.0/5

"user experience"

What do you dislike about Unicommerce?

the chat support interface needs improvement

Radhika M.

Small-Business (50 or fewer emp.)

5.0/5

"Best inventory management tool"

What do you dislike about Unicommerce?

I do not see any downside. Sometimes chats take longer to answer, else very happy with it.

6. Poor Interface Design

Users find the poor interface design of Unicommerce challenging, lacking guidance and clarity in navigation.

See 2 mentions

See Related User Reviews

Toffcraft T.

Small-Business (50 or fewer emp.)

5.0/5

"user experience"

What do you dislike about Unicommerce?

the chat support interface needs improvement

Yashwant S.

Small-Business (50 or fewer emp.)

3.5/5

"onboarding experince wasnt good, but later AM team Helped"

What do you dislike about Unicommerce?

The user Interface some guided infor should be there , i.e physically or through the software to help understand the terms

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Manik A.

Sales Development Manager

Small-Business (50 or fewer emp.)

9/16/2025

"Great Tool for Managing Inventory and Orders Across Marketplaces"

4.5/5

What do you like best about Unicommerce?

What I like most about Unicommerce is that it helps me manage everything in one place. It automatically updates my stock and processes orders from different online stores, so I don’t have to do it all by hand. The dashboard is easy to use, even if you’re not very tech-savvy. Also, whenever I had a problem, their support team was helpful and quick to respond. Review collected by and hosted on G2.com.

What do you dislike about Unicommerce?

Sometimes the stock and order updates take a bit longer than expected, but overall it helps a lot in managing sales easily. Review collected by and hosted on G2.com.

BiNu C.

Warehouse head

Mid-Market (51-1000 emp.)

9/5/2025

"Ease of use and really helpful"

5/5

What do you like best about Unicommerce?

UC WMS & IMS are really help and good to go for any of the d2c brands, whether in terms if fetching reports or any other thing they are the best Review collected by and hosted on G2.com.

What do you dislike about Unicommerce?

Sometimes there are issues from the side of CSM thats' it Review collected by and hosted on G2.com.

Anjali S.

Ecommerce manager

Mid-Market (51-1000 emp.)

9/10/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"Best Inventory accuracy"

5/5

What do you like best about Unicommerce?

99.9% Inventory accuracy rate , 99.9% order accuracy rate and the support from the team Review collected by and hosted on G2.com.

What do you dislike about Unicommerce?

Cycle count feature needs to be improved and some glitches which are in the system Review collected by and hosted on G2.com.

Kulveer S.

Ecommerce manager

Mid-Market (51-1000 emp.)

9/3/2025

"Very Nice and Qualitative tool"

5/5

What do you like best about Unicommerce?

Multiple reports are generated in 1 tab easily that is the best part & the integrations part also Review collected by and hosted on G2.com.

What do you dislike about Unicommerce?

if we require 2 reports in 1 go that is bit tought to fetch Review collected by and hosted on G2.com.

Yashwant S.

Ops head

Small-Business (50 or fewer emp.)

4/14/2025

"onboarding experince wasnt good, but later AM team Helped"

3.5/5

What do you like best about Unicommerce?

the inventory snapshot feature is good, honetsly rest of the features are pretty confusing in the start but as you get to use them you get accustomed. Review collected by and hosted on G2.com.

What do you dislike about Unicommerce?

The user Interface

some guided infor should be there , i.e physically or through the software to help understand the terms Review collected by and hosted on G2.com.

Jagriti S.

ecommerce head

Small-Business (50 or fewer emp.)

7/9/2025

"one stop solution for all your ecommerce needs"

3/5

What do you like best about Unicommerce?

cycle counting

inventory errors

custom label creation

status of shipment Review collected by and hosted on G2.com.

What do you dislike about Unicommerce?

no disclike about this software using it from last 2 yeaars its going good for us Review collected by and hosted on G2.com.

Shiv P.

IT Manager

Mid-Market (51-1000 emp.)

1/30/2025

"ecommerce management"

4.5/5

What do you like best about Unicommerce?

easy of use, easy of implementation, easy od integration and more features and best customer support.

Order management is best part of Unicommerce. Review collected by and hosted on G2.com.

What do you dislike about Unicommerce?

Nothing is disliked, everything is good. Review collected by and hosted on G2.com.

Manoj S.

Warehouse manager - Operations

Mid-Market (51-1000 emp.)

4/11/2025

"Our experience with Unicommerce has been fine"

4.5/5

What do you like best about Unicommerce?

Easy to use software

Smooth functioning of the team & software also Review collected by and hosted on G2.com.

What do you dislike about Unicommerce?

There was some issues earlier but now they have been resolved Review collected by and hosted on G2.com.

Ayush A.

Software Engineer

Computer Software

Mid-Market (51-1000 emp.)

12/12/2023

"Hello World for ecommerce"

3.5/5

What do you like best about Unicommerce?

Easiest integration that treat users to it API clients. Using cleint email and password in the authentication API to generate the access tokens, but have very less downtime throught the time. Customer support is good, but only a single spoke person for day and night. Integration seems little tough due to SOAP services, but easy to use. Review collected by and hosted on G2.com.

What do you dislike about Unicommerce?

They are still using SOAP services which might create issue for newer API clients. And would be suggesting to move to better proper ERP. This is good for small scale industries but not sure if it will process and provide features for a large data source. Review collected by and hosted on G2.com.

What problems is Unicommerce solving and how is that benefiting you?

The main thing is for my company is the Inventory management, that is quite good handled by unicom, like no barcodes can be repeated and no shipment id generated from thier end can be repeated thought the facility, but this seems a bug for my company cause same shipment was getting repeated in different facilities resulting issues in further integrations. Review collected by and hosted on G2.com.

Dinesh K.

E-commerce Co-ordinator

Small-Business (50 or fewer emp.)

6/6/2024

"Innovative solution for e commerce business"

5/5

What do you like best about Unicommerce?

It helps to manage your inventory on every marketplace that makes our job hassle free Review collected by and hosted on G2.com.

What do you dislike about Unicommerce?

The inventory sync & order sync flow were getting errors at some times which leads to bear us the penalty & brand delist. Then global issues was occuring frequently in month, so cant able to fullfill the orders at the given TAT time & unable to handover to courier team on arrival. Review collected by and hosted on G2.com.