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UpdateAI

By Gainsight Inc.

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UpdateAI Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find UpdateAI to be incredibly easy to use, allowing seamless integration and a user-friendly setup. (6 mentions)
Users value the detailed action item lists that enhance task management and simplify meeting follow-ups effectively. (4 mentions)
Users praise the efficiency of UpdateAI, enhancing productivity and facilitating seamless collaboration across teams. (4 mentions)
Users value the s seamless integrations of UpdateAI, effortlessly enhancing productivity with tools like Hubspot and calendars. (4 mentions)
Users value the swift meeting recaps from UpdateAI, enhancing productivity and ensuring no important details are missed. (4 mentions)
Users benefit from significant time savings with UpdateAI, enabling focus on client interactions without note-taking distractions. (4 mentions)
Users appreciate the clear and comprehensive call summaries of UpdateAI, enhancing focus and engagement during meetings. (3 mentions)
Users find the easy setup of UpdateAI highly beneficial, allowing seamless integration without IT support. (3 mentions)
Users appreciate the detailed and accurate call summaries from UpdateAI, enhancing focus and note-taking during meetings. (3 mentions)
Users anticipate improvements to account management as the product evolves, noting current limitations in functionality. (1 mentions)
Users find UpdateAI expensive, especially when compared to similar tools they already subscribe to. (1 mentions)
Users find the high subscription cost of UpdateAI prohibitive, especially with existing similar tools like Chorus. (1 mentions)
Users often struggle with distinguishing between external and internal meetings, leading to confusion during their use of UpdateAI. (1 mentions)
Users find the payment required for UpdateAI challenging, especially with existing subscriptions to similar tools. (1 mentions)

Top Pros or Advantages of UpdateAI

1. Ease of Use
Users find UpdateAI to be incredibly easy to use, allowing seamless integration and a user-friendly setup.
See 6 mentions

See Related User Reviews

Meenal S.
MS

Meenal S.

Enterprise (> 1000 emp.)

5.0/5

"Easy to set up, Accurate and Very Useful"

What do you like about UpdateAI?

I have found Update AI very easy to set up and use. It works like a charm. didn't need any IT support to get started. It’s very user-friendly and eas

Luke H.
LH

Luke H.

Mid-Market (51-1000 emp.)

5.0/5

"The most accurate notetaker I have ever used comes with critical insights for my Success team."

What do you like about UpdateAI?

Update.AI has solved my notetaking problem and missed action items from internal and external meetings. That was what attracted me to the product firs

2. Action Items
Users value the detailed action item lists that enhance task management and simplify meeting follow-ups effectively.
See 4 mentions

See Related User Reviews

Meenal S.
MS

Meenal S.

Enterprise (> 1000 emp.)

5.0/5

"Easy to set up, Accurate and Very Useful"

What do you like about UpdateAI?

I have found Update AI very easy to set up and use. It works like a charm. didn't need any IT support to get started. It’s very user-friendly and eas

Luke H.
LH

Luke H.

Mid-Market (51-1000 emp.)

5.0/5

"The most accurate notetaker I have ever used comes with critical insights for my Success team."

What do you like about UpdateAI?

Update.AI has solved my notetaking problem and missed action items from internal and external meetings. That was what attracted me to the product firs

3. Efficiency
Users praise the efficiency of UpdateAI, enhancing productivity and facilitating seamless collaboration across teams.
See 4 mentions

See Related User Reviews

Meenal S.
MS

Meenal S.

Enterprise (> 1000 emp.)

5.0/5

"Easy to set up, Accurate and Very Useful"

What do you like about UpdateAI?

I have found Update AI very easy to set up and use. It works like a charm. didn't need any IT support to get started. It’s very user-friendly and eas

Kirsten D.
KD

Kirsten D.

Mid-Market (51-1000 emp.)

5.0/5

"Around here, we call it magic!"

What do you like about UpdateAI?

Two things/ One, the speed at which meeting recaps are created and published to our CRM, which has been game changing for productivity, efficiency, co

4. Integrations
Users value the s seamless integrations of UpdateAI, effortlessly enhancing productivity with tools like Hubspot and calendars.
See 4 mentions

See Related User Reviews

Luke H.
LH

Luke H.

Mid-Market (51-1000 emp.)

5.0/5

"The most accurate notetaker I have ever used comes with critical insights for my Success team."

What do you like about UpdateAI?

Update.AI has solved my notetaking problem and missed action items from internal and external meetings. That was what attracted me to the product firs

Meenal S.
MS

Meenal S.

Enterprise (> 1000 emp.)

5.0/5

"Easy to set up, Accurate and Very Useful"

What do you like about UpdateAI?

I have found Update AI very easy to set up and use. It works like a charm. didn't need any IT support to get started. It’s very user-friendly and eas

5. Meetings
Users value the swift meeting recaps from UpdateAI, enhancing productivity and ensuring no important details are missed.
See 4 mentions

See Related User Reviews

Luke H.
LH

Luke H.

Mid-Market (51-1000 emp.)

5.0/5

"The most accurate notetaker I have ever used comes with critical insights for my Success team."

What do you like about UpdateAI?

Update.AI has solved my notetaking problem and missed action items from internal and external meetings. That was what attracted me to the product firs

Meenal S.
MS

Meenal S.

Enterprise (> 1000 emp.)

5.0/5

"Easy to set up, Accurate and Very Useful"

What do you like about UpdateAI?

I have found Update AI very easy to set up and use. It works like a charm. didn't need any IT support to get started. It’s very user-friendly and eas

6. Time-saving
Users benefit from significant time savings with UpdateAI, enabling focus on client interactions without note-taking distractions.
See 4 mentions

See Related User Reviews

Meenal S.
MS

Meenal S.

Enterprise (> 1000 emp.)

5.0/5

"Easy to set up, Accurate and Very Useful"

What do you like about UpdateAI?

I have found Update AI very easy to set up and use. It works like a charm. didn't need any IT support to get started. It’s very user-friendly and eas

Kirsten D.
KD

Kirsten D.

Mid-Market (51-1000 emp.)

5.0/5

"Around here, we call it magic!"

What do you like about UpdateAI?

Two things/ One, the speed at which meeting recaps are created and published to our CRM, which has been game changing for productivity, efficiency, co

7. AI Summary
Users appreciate the clear and comprehensive call summaries of UpdateAI, enhancing focus and engagement during meetings.
See 3 mentions

See Related User Reviews

Meenal S.
MS

Meenal S.

Enterprise (> 1000 emp.)

5.0/5

"Easy to set up, Accurate and Very Useful"

What do you like about UpdateAI?

I have found Update AI very easy to set up and use. It works like a charm. didn't need any IT support to get started. It’s very user-friendly and eas

Luisa B.
LB

Luisa B.

Mid-Market (51-1000 emp.)

5.0/5

"Life quality for busy people"

What do you like about UpdateAI?

The summary of the call is spot-on, covering all the crucial topics in a clear and concise manner. It doesn't need require much to start using, it's

8. Easy Setup
Users find the easy setup of UpdateAI highly beneficial, allowing seamless integration without IT support.
See 3 mentions

See Related User Reviews

Meenal S.
MS

Meenal S.

Enterprise (> 1000 emp.)

5.0/5

"Easy to set up, Accurate and Very Useful"

What do you like about UpdateAI?

I have found Update AI very easy to set up and use. It works like a charm. didn't need any IT support to get started. It’s very user-friendly and eas

Luisa B.
LB

Luisa B.

Mid-Market (51-1000 emp.)

5.0/5

"Life quality for busy people"

What do you like about UpdateAI?

The summary of the call is spot-on, covering all the crucial topics in a clear and concise manner. It doesn't need require much to start using, it's

9. Feedback
Users appreciate the detailed and accurate call summaries from UpdateAI, enhancing focus and note-taking during meetings.
See 3 mentions

See Related User Reviews

Meenal S.
MS

Meenal S.

Enterprise (> 1000 emp.)

5.0/5

"Easy to set up, Accurate and Very Useful"

What do you like about UpdateAI?

I have found Update AI very easy to set up and use. It works like a charm. didn't need any IT support to get started. It’s very user-friendly and eas

Luke H.
LH

Luke H.

Mid-Market (51-1000 emp.)

5.0/5

"The most accurate notetaker I have ever used comes with critical insights for my Success team."

What do you like about UpdateAI?

Update.AI has solved my notetaking problem and missed action items from internal and external meetings. That was what attracted me to the product firs

Top Cons or Disadvantages of UpdateAI

1. Account Management
Users anticipate improvements to account management as the product evolves, noting current limitations in functionality.
See 1 mentions

See Related User Reviews

Kirsten D.
KD

Kirsten D.

Mid-Market (51-1000 emp.)

5.0/5

"Around here, we call it magic!"

What do you dislike about UpdateAI?

It's early in our evaluation, but there is little lacking in functionality. As the product evolves, I expect to see improvements to the organizational

2. Expensive
Users find UpdateAI expensive, especially when compared to similar tools they already subscribe to.
See 1 mentions

See Related User Reviews

Eric J.
EJ

Eric J.

Small-Business (50 or fewer emp.)

5.0/5

"Great summary and Useful Analytics"

What do you dislike about UpdateAI?

That its not a free service. I have some other tools I am paying for in Zoominfo called Chorus that does the same thing. So I can't pay for it.

3. High Subscription Cost
Users find the high subscription cost of UpdateAI prohibitive, especially with existing similar tools like Chorus.
See 1 mentions

See Related User Reviews

Eric J.
EJ

Eric J.

Small-Business (50 or fewer emp.)

5.0/5

"Great summary and Useful Analytics"

What do you dislike about UpdateAI?

That its not a free service. I have some other tools I am paying for in Zoominfo called Chorus that does the same thing. So I can't pay for it.

4. Meeting Management
Users often struggle with distinguishing between external and internal meetings, leading to confusion during their use of UpdateAI.
See 1 mentions

See Related User Reviews

RF

Rick F.

Mid-Market (51-1000 emp.)

4.5/5

"Great start, transcribes and gives insights as advertised"

What do you dislike about UpdateAI?

I can't always tell when external and internal meetings are being distinguished.

5. Payment Required
Users find the payment required for UpdateAI challenging, especially with existing subscriptions to similar tools.
See 1 mentions

See Related User Reviews

Eric J.
EJ

Eric J.

Small-Business (50 or fewer emp.)

5.0/5

"Great summary and Useful Analytics"

What do you dislike about UpdateAI?

That its not a free service. I have some other tools I am paying for in Zoominfo called Chorus that does the same thing. So I can't pay for it.

UpdateAI Reviews (53)

Reviews

UpdateAI Reviews (53)

4.9
53 reviews
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Rodrigo G.
RG
Customer Success Manager, Software & Services
Mid-Market (51-1000 emp.)
"Amazing Product!"
What do you like best about UpdateAI?

Using UpdateAI has drastically improved my productivity! I can now focus on tasks that require much more time and attention. I use it every day, and I cannot imagine what it would be like if it went away. I highly recommend it! Review collected by and hosted on G2.com.

What do you dislike about UpdateAI?

Not really any downsides that I can think of. Review collected by and hosted on G2.com.

Luke H.
LH
Director of Customer Success
Mid-Market (51-1000 emp.)
"The most accurate notetaker I have ever used comes with critical insights for my Success team."
What do you like best about UpdateAI?

Update.AI has solved my notetaking problem and missed action items from internal and external meetings. That was what attracted me to the product first. Then, I learned about more advanced features like customer insights, external meeting sharing, and Hubspot integration. It is all I ever wanted and more from a tool that keeps expanding to fill customer needs. Review collected by and hosted on G2.com.

What do you dislike about UpdateAI?

This is small, but I was having difficulty in receiving timely responses from the support team. Timely is defined as within 24-48 hours during business days. However, the leadership team stepped up and set a call with me directly to solve the issues I was experiencing. A true partner mentality, even for my small team of 3, and I'll never forget this level of support from the CEO. Review collected by and hosted on G2.com.

Luisa B.
LB
Executive Board Member
Mid-Market (51-1000 emp.)
"Life quality for busy people"
What do you like best about UpdateAI?

The summary of the call is spot-on, covering all the crucial topics in a clear and concise manner.

It doesn't need require much to start using, it's simple to plug-in to your calendar and CRM - I didn't need support from IT and other folks.

It has a very well-built "action item" list; it assigns ownership of the task and details.

Its functionality allows easy sharing with other folks so they can use the information, and it seamlessly logs my notes in Hubspot.

It's not just the hours a day that it saves me and my team, but the peace of mind during the calls knowing I can focus on the client and not be desperate taking notes, worried I'll miss something. I can now be fully engaged and still have good notes!

I use it for all my meetings, internal and external, everyday - it makes a huge difference and my colleagues quickly adopted it. Review collected by and hosted on G2.com.

What do you dislike about UpdateAI?

It's sad I didn't find this earlier. I used a different note-taking tool in a previous job, and the notes were so cluttered with information that they brought no value. They were long texts, and I was almost trying to transcribe what was said. I thought all tools were like this.

I think Update AI needs to advertise more on how the notes they generate are more objective and useful than the others. Having used another tool doesn't mean you have any idea what Update AI does. Review collected by and hosted on G2.com.

Meenal S.
MS
Senior Director of Customer Success
Enterprise (> 1000 emp.)
"Easy to set up, Accurate and Very Useful"
What do you like best about UpdateAI?

I have found Update AI very easy to set up and use. It works like a charm. didn't need any IT support to get started. It’s very user-friendly and easy to integrate with your calendar and CRM.

The call summary is accurate and comprehensive, capturing all the essential topics in a clear and concise manner.

The "action item" list is well-designed, assigning task ownership and providing detailed descriptions.

Beyond saving hours for my team and me daily, it provides peace of mind during calls, allowing me to focus on the client without worrying about missing details. I can now be fully engaged and still have thorough notes!

I use it for all my internal and external meetings every day. It has made a significant difference, and my colleagues adopted it quickly. Review collected by and hosted on G2.com.

What do you dislike about UpdateAI?

There is nothing I can think of right now. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Mid-Market (51-1000 emp.)
"Best Call Analysis and Interface"
What do you like best about UpdateAI?

Great call recaps, most useful call-outs for key areas of calls, actionable items, and important topics to take note of. Super easy to use, virtually no effort to set up, and seamless integration. Review collected by and hosted on G2.com.

What do you dislike about UpdateAI?

Haven't found anything so far that I dislike about UpdateAI Review collected by and hosted on G2.com.

RF
Senior Manager of Customer Success
Mid-Market (51-1000 emp.)
"Great start, transcribes and gives insights as advertised"
What do you like best about UpdateAI?

i like the seamlessness of the recording and analyzing and the views of calls as a leader. Review collected by and hosted on G2.com.

What do you dislike about UpdateAI?

I can't always tell when external and internal meetings are being distinguished. Review collected by and hosted on G2.com.

Kolani S.
KS
Success Manager
Computer Software
Mid-Market (51-1000 emp.)
"Becoming my favorite administrative assistant"
What do you like best about UpdateAI?

I really like how I can really interact with my clients in the call without haveing to take my own notes. I can use keywords for action items and follow-up tasks. I also like the convience of recaps for prepping for my next call as well as sending out recaps following a call. Review collected by and hosted on G2.com.

What do you dislike about UpdateAI?

I do not like that the customer cheat sheet comes out midnight befor the call, as I like to prep the day before. It would be great if the cheat sheet for calls came out 24 hours ahead of time. This is minor though. Review collected by and hosted on G2.com.

Kirsten D.
KD
Member
Mid-Market (51-1000 emp.)
"Around here, we call it magic!"
What do you like best about UpdateAI?

Two things/ One, the speed at which meeting recaps are created and published to our CRM, which has been game changing for productivity, efficiency, communication and collaboration. Second, the global, cross-customer portfolio insights to help leadership understand themes around advocacy, opportunity and risk. Review collected by and hosted on G2.com.

What do you dislike about UpdateAI?

It's early in our evaluation, but there is little lacking in functionality. As the product evolves, I expect to see improvements to the organizational set up, restrictions and overall account management, in addition to the official launch of a few fabulous features currently in beta. Review collected by and hosted on G2.com.

MW
Mid-Market (51-1000 emp.)
"Is like having a personal note taker!"
What do you like best about UpdateAI?

It was very accurate on transcribing the video calls into easily digestable insights and action items. Set up was real easy with my Google account. When I had an issue (which was rarely) it was resolved quickly. I even had the CEO reach out to me asking about my satisfaction. Review collected by and hosted on G2.com.

What do you dislike about UpdateAI?

Due to working for a very risk adverse company, I had a hard time convincing my Legal team that this is a tool we want to keep. Because it's generative AI, we had quite a few hops to jump through (no fault of Update AI's) for our Legal team to approve us in using it. Review collected by and hosted on G2.com.

Chris W.
CW
Global Head of Customer Success
Mid-Market (51-1000 emp.)
"Such an amazing product at a fraction of the price of their competitors"
What do you like best about UpdateAI?

I love that my CSM team doesn't need to take detailed notes and can actively listen to their client conversations. Update AI allows our team to actively listen and the notes are taken for them. I also love that Update AI gives summary and reply email templates to speed up the busy work our CSM team has following a call. Review collected by and hosted on G2.com.

What do you dislike about UpdateAI?

Update AI is a new company so with any new company there are areas of strength and areas of weakness. Integrations are what Update AI are currently working on. They listen to their customers and create workarounds so none are deal breakers for us. Review collected by and hosted on G2.com.