Userlytics Reviews & Product Details

I appreciate Userlytics for its intuitive setup, allowing me to easily navigate and create explorations. The user-friendly design made it easy for me to collect qualitative feedback with minimal effort. The unmoderated video feature is particularly valuable, enabling me to observe user interactions while creating highlight reels to present key moments to executives. Moreover, the flexibility of the pricing model, including transferable credits and the ability to start small, makes it an attractive and convenient option. The expert assistance in creating explorations has been invaluable, saving me time and enhancing the quality of our research process. Review collected by and hosted on G2.com.

{"I don't like that I can't conduct a short test, like a ten-second test, on a live site because it's currently required that I use a prototype instead. This limitation affects the usefulness of these tests.","The quality of video and audio of the participants during explorations has sometimes been poor, making it hard to understand. This is frustrating, especially when valuable information is obscured due to poor quality, resulting in wasted time and effort."} Review collected by and hosted on G2.com.

Easy to setup and integrate into our process. Customer support/account rep has been great! We have used this for many different types of research (surveys, prototype testing, card sorting, tree testing, etc). Big selling point for me and my team is the ability to invite your own research participants. This is big because we often test member-only type stuff that is difficult for non-members to comprehend. Review collected by and hosted on G2.com.

A recent change requires participants to download something before being able to participate. THis is not ideal. We have had difficulty conducting research in China. Review collected by and hosted on G2.com.

I inherited our user research program midstream after a contracted employee’s term ended — and with it, responsibility for managing our ongoing studies through Userlytics. At the time, I had no prior experience with the platform and honestly felt a bit daunted by the handoff.

That worry disappeared almost immediately.

Userlytics turned out to be incredibly intuitive. The platform guides you through setup with clear, simple steps that make even first-time users feel confident and in control. But what has truly amazed me — and what sets Userlytics apart — is the caliber of participants.

Every single tester has been a standout: articulate, engaged, thoughtful, and deeply responsive to the tasks provided. Their feedback has been genuinely valuable, offering clear insights we’ve been able to act on quickly. What’s more, many of them went above and beyond — thanking me for the opportunity to participate, expressing hope that their input was useful, and even saying they were disappointed when the session ended because they were enjoying it so much. That kind of authentic engagement is rare — and invaluable.

When I first stepped into this role, our company gave me the option to explore alternative platforms. After my experience, I made it clear: we’re staying with Userlytics. Between the ease of use, the remarkable participant pool, and a responsive, helpful support team, I truly can't recommend them highly enough.

Userlytics is everything I didn’t know we needed — and more. Five stars, hands down. Review collected by and hosted on G2.com.

The only improvement I'd like to see is to make the integration of my Google Calendar automatically adjust time availability as I add other events to my calendar. I have struggled with a few overlaps and had to cancel some sessions as a result. The good news is, as long as you do that more than 4 hours prior to the scheduled time, you are not charged credits for the session. Review collected by and hosted on G2.com.

Userlytics has been an amazing tool for our UX research. It’s easy to use, helps me set up tests quickly, and provides valuable feedback. The video recordings are a great way to see how users interact with our websites, and the insights have been eye-opening.

I love the feature that lets the team join as observers without disrupting sessions—it keeps everyone aligned. As the only UX researcher in a Fortune 500 company, speed is critical for me. Userlytics’ AI summaries for unmoderated sessions save me so much time and make creating topline reports effortless.

The platform is flexible, reliable, and backed by an awesome support team. Highly recommend! Review collected by and hosted on G2.com.

Surveys are a great feature for quick feedback, but larger sample sizes can take a bit more time. Review collected by and hosted on G2.com.

Simple and easy to use

Good breakdown into three types of tests

Availability of users from all over the world

Quick response from users even in exotic corners of the globe

Detailed reports and analyses, facilitating design decisions based on real data

Easy way to create tests

Advanced filtering options for participants

Great support on the UserLytics side in case of questions or problems

It's easy to rerun the same case or make a copy Review collected by and hosted on G2.com.

1. It is not possible to mark several tests (no checbox). This would make it easier to delete or move tests to another project.

2. No possibility to open tests in a new tab from the project level. Having a list of tests you have to open each one manually, then return to the main directory. Being able to open them in tabs would make it quicker to analyse multiple tests.

3. The colours in the multiple choice questions are very similar. When I have two questions ‘Passed’ from ‘Failed’ the colour is very similar for both answers which makes analysis difficult.

Ideally, the colour should be set for specific answers. E.g. example: Passed - green, Failed - red.

4. A useful option would be to be able to sort by the last time the user performed a test

https://dashboard.userlytics.com/client/app/dashboard Review collected by and hosted on G2.com.

We were easily able to find users in our demographic. Tests were completed within 1-2 days. If there were ever any issues, our account manager responded quickly. The platform was easy to implement and use. Review collected by and hosted on G2.com.

There was no way way to recruit a group of users and then have them test our app and return feedback at a later date. All testing was within the session. Review collected by and hosted on G2.com.

I highly appreciate the customer service and technical support. As for the tool itself, a particularly valuable element is the well-thought-out flow for creating screeners and activity questions, with easily implementable suggestions. Review collected by and hosted on G2.com.

A very cumbersome process for creating shorts from video recordings, highly non-intuitive, and a main dashboard that is not entirely useful. Review collected by and hosted on G2.com.

This was my first time working with Userlytics for a research study and I was very happy with how the experience went. Customer support was excellent, the application was easy to install and navigate and the quality of participants was very good. Overall the experience was very positive and I look forward to using Userlytics again. Review collected by and hosted on G2.com.

There really wasn't anything that I didn't like about Userlytics. Review collected by and hosted on G2.com.

Userlytics allows us to receive user feedback on products instantly. A typical process would involve pitching multiple research agencies, reviewing their pitches, signing a contract, fielding participants, etc. At least a 2-month process.

With Userlytics I can instantly set up a study and get feedback within hours, allowing our business to move and pivot quickly. Review collected by and hosted on G2.com.

It can be difficult to edit studies once launched. Review collected by and hosted on G2.com.

My Customer Success Manager is brilliant. They have continually sought to implement feedback we've given and find ways to help us build upon any projects we've been doing, adding to their value.

They have 10+ self service tests and have added to their assortment, especially ones we've requested. It's fairly easy to use and integrates well with prototype platforms. Review collected by and hosted on G2.com.

They've continually been behind the curve on visualising the data and this is something I've fed back to them openly. However they plan to make a significant improvement in 2025. So the jury is out on this one. Review collected by and hosted on G2.com.