Introducing G2.ai, the future of software buying.Try now
Tabs
Sponsored
Tabs
Visit Website
Product Avatar Image
WHMCS

By WebPros

Unclaimed Profile

Claim your company’s G2 profile

Claiming this profile confirms that you work at WHMCS and allows you to manage how it appears on G2.

    Once approved, you can:

  • Update your company and product details

  • Boost your brand's visibility on G2, search and LLMs

  • Access insights on visitors and competitors

  • Respond to customer reviews

  • We’ll verify your work email before granting access.

Claim Now
Tabs
Sponsored
Tabs
Visit Website

WHMCS Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highlight the automation capabilities of WHMCS, significantly reducing manual tasks and streamlining billing processes. (5 mentions)
Users find WHMCS very easy to use, with customizable invoices and streamlined ticketing and payment processes. (5 mentions)
Users value the automated invoicing capabilities of WHMCS, significantly easing the billing and management processes. (5 mentions)
Users value the automation and integration capabilities of WHMCS, making business management efficient and streamlined. (3 mentions)
Users value WHMCS for its time-saving automation, streamlining billing and management tasks efficiently. (2 mentions)
Users value the seamless integrations in WHMCS, which enhance automation and streamline server management effortlessly. (1 mentions)
Users find WHMCS to be too expensive, making it challenging for small start-ups to afford basic plans. (5 mentions)
Users find difficult customization a barrier, needing technical skills or costly developers for template adjustments. (2 mentions)
Users find update issues tedious and frequent crashes problematic, especially with large databases and limited updates. (2 mentions)
Users find account setup difficult, often needing technical knowledge to customize the store template effectively. (1 mentions)
Users find WHMCS to be very expensive, making it challenging for small start-ups to adopt effectively. (1 mentions)

Top Pros or Advantages of WHMCS

1. Automation
Users highlight the automation capabilities of WHMCS, significantly reducing manual tasks and streamlining billing processes.
See 5 mentions

See Related User Reviews

Eulises A.
EA

Eulises A.

Small-Business (50 or fewer emp.)

4.5/5

"easy to automate the sale of hosting"

What do you like about WHMCS?

Being a popular service, the integration is very easy, so the process of selling web hosting is automated, without having to require an additional act

Nujan S.
NS

Nujan S.

Small-Business (50 or fewer emp.)

4.5/5

"Great Billing & Automation Software For Hosting Company"

What do you like about WHMCS?

We've been using WHMCS for six years. It has been the most valuable software in running our company, from billing to automating our corn tasks. It aut

2. Ease of Use
Users find WHMCS very easy to use, with customizable invoices and streamlined ticketing and payment processes.
See 5 mentions

See Related User Reviews

Eulises A.
EA

Eulises A.

Small-Business (50 or fewer emp.)

4.5/5

"easy to automate the sale of hosting"

What do you like about WHMCS?

Being a popular service, the integration is very easy, so the process of selling web hosting is automated, without having to require an additional act

Nitesh S.
NS

Nitesh S.

Small-Business (50 or fewer emp.)

4.0/5

"WHMCS - An automatic choice for Hosters"

What do you like about WHMCS?

WHMCS has been helping me run my hosting business with ease. Though it still needs lots of improvement, it is still the only choice for hosters as the

3. Invoicing
Users value the automated invoicing capabilities of WHMCS, significantly easing the billing and management processes.
See 5 mentions

See Related User Reviews

KP

Kumar P.

Small-Business (50 or fewer emp.)

5.0/5

"Best automated billing software"

What do you like about WHMCS?

It's the best automated billing software available in the market as it has all the features available for a web hosting company. It reduces the headac

Nantabo J.
NJ

Nantabo J.

Mid-Market (51-1000 emp.)

5.0/5

"WHMCS is still the best software for hosting"

What do you like about WHMCS?

WHMCS is suitable for hosting companies because of the automation it comes with. I like the server integrations with DirectAdmin and control-panel te

4. Tools
Users value the automation and integration capabilities of WHMCS, making business management efficient and streamlined.
See 3 mentions

See Related User Reviews

Nujan S.
NS

Nujan S.

Small-Business (50 or fewer emp.)

4.5/5

"Great Billing & Automation Software For Hosting Company"

What do you like about WHMCS?

We've been using WHMCS for six years. It has been the most valuable software in running our company, from billing to automating our corn tasks. It aut

Nantabo J.
NJ

Nantabo J.

Mid-Market (51-1000 emp.)

5.0/5

"WHMCS is still the best software for hosting"

What do you like about WHMCS?

WHMCS is suitable for hosting companies because of the automation it comes with. I like the server integrations with DirectAdmin and control-panel te

5. Time-saving
Users value WHMCS for its time-saving automation, streamlining billing and management tasks efficiently.
See 2 mentions

See Related User Reviews

Nujan S.
NS

Nujan S.

Small-Business (50 or fewer emp.)

4.5/5

"Great Billing & Automation Software For Hosting Company"

What do you like about WHMCS?

We've been using WHMCS for six years. It has been the most valuable software in running our company, from billing to automating our corn tasks. It aut

KP

Kumar P.

Small-Business (50 or fewer emp.)

5.0/5

"Best automated billing software"

What do you like about WHMCS?

It's the best automated billing software available in the market as it has all the features available for a web hosting company. It reduces the headac

6. Integrations
Users value the seamless integrations in WHMCS, which enhance automation and streamline server management effortlessly.
See 1 mentions

See Related User Reviews

Nantabo J.
NJ

Nantabo J.

Mid-Market (51-1000 emp.)

5.0/5

"WHMCS is still the best software for hosting"

What do you like about WHMCS?

WHMCS is suitable for hosting companies because of the automation it comes with. I like the server integrations with DirectAdmin and control-panel te

Top Cons or Disadvantages of WHMCS

1. Expensive
Users find WHMCS to be too expensive, making it challenging for small start-ups to afford basic plans.
See 5 mentions

See Related User Reviews

Nitesh S.
NS

Nitesh S.

Small-Business (50 or fewer emp.)

4.0/5

"WHMCS - An automatic choice for Hosters"

What do you dislike about WHMCS?

1. No 5 years and 10 years option available for hosting and other services. 2. Too much expensive 3. Lack of quality reports.

KP

Kumar P.

Small-Business (50 or fewer emp.)

5.0/5

"Best automated billing software"

What do you dislike about WHMCS?

The problem with WHMCS is that it's very expensive for small start-ups like us. Even the most basic plan costs 30$ a month. The second problem with it

2. Difficult Customization
Users find difficult customization a barrier, needing technical skills or costly developers for template adjustments.
See 2 mentions

See Related User Reviews

Nantabo J.
NJ

Nantabo J.

Mid-Market (51-1000 emp.)

5.0/5

"WHMCS is still the best software for hosting"

What do you dislike about WHMCS?

The software has worked fine for our company over the six years, and we have never gotten any challenges using the software. Unfortunately, the softwa

Sandra A.
SA

Sandra A.

Mid-Market (51-1000 emp.)

5.0/5

"WHMCS is simple and so easy to integrate."

What do you dislike about WHMCS?

It requires technical knowledge to set up and customize the store template to look more beautiful enough.

3. Update Issues
Users find update issues tedious and frequent crashes problematic, especially with large databases and limited updates.
See 2 mentions

See Related User Reviews

KP

Kumar P.

Small-Business (50 or fewer emp.)

5.0/5

"Best automated billing software"

What do you dislike about WHMCS?

The problem with WHMCS is that it's very expensive for small start-ups like us. Even the most basic plan costs 30$ a month. The second problem with it

Nujan S.
NS

Nujan S.

Small-Business (50 or fewer emp.)

4.5/5

"Great Billing & Automation Software For Hosting Company"

What do you dislike about WHMCS?

It's pricy, and there's so much hassle to update. Especially when the database is too large, the automatic update crashes almost every time. I also no

4. Account Setup Difficulty
Users find account setup difficult, often needing technical knowledge to customize the store template effectively.
See 1 mentions

See Related User Reviews

Sandra A.
SA

Sandra A.

Mid-Market (51-1000 emp.)

5.0/5

"WHMCS is simple and so easy to integrate."

What do you dislike about WHMCS?

It requires technical knowledge to set up and customize the store template to look more beautiful enough.

5. High Cost
Users find WHMCS to be very expensive, making it challenging for small start-ups to adopt effectively.
See 1 mentions

See Related User Reviews

KP

Kumar P.

Small-Business (50 or fewer emp.)

5.0/5

"Best automated billing software"

What do you dislike about WHMCS?

The problem with WHMCS is that it's very expensive for small start-ups like us. Even the most basic plan costs 30$ a month. The second problem with it

WHMCS Reviews (57)

View 1 Video Reviews
Reviews

WHMCS Reviews (57)

View 1 Video Reviews
4.3
57 reviews
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
KP
CEO
Small-Business (50 or fewer emp.)
"Best automated billing software"
What do you like best about WHMCS?

It's the best automated billing software available in the market as it has all the features available for a web hosting company. It reduces the headache of managing invoices , orders & customers. It has amazing features like automatic order fulfillment, Knowledgebase for customers, automatic invoice generation & much more. Review collected by and hosted on G2.com.

What do you dislike about WHMCS?

The problem with WHMCS is that it's very expensive for small start-ups like us. Even the most basic plan costs 30$ a month. The second problem with it is that there are very less software updates provided by WHMCS. Review collected by and hosted on G2.com.

Ryan H.
RH
Student
Small-Business (50 or fewer emp.)
"Great and easy to use Hosting CMS"
What do you like best about WHMCS?

This software is easy to use once you get the hang of it. The navigation is straightforward, making it simple to find what you need. There are many types of servers you can implement, and the drag-and-drop functionality makes the process very convenient. Review collected by and hosted on G2.com.

What do you dislike about WHMCS?

There are many features to learn, but the documentation isn't very clear, which makes it a bit challenging. Additionally, customer support can be hard to reach. Review collected by and hosted on G2.com.

MS
CEO
Small-Business (50 or fewer emp.)
"WHMCS is the best billing software for Hosting Companies"
What do you like best about WHMCS?

WHMCS is a comprehensive billing software for web hosting companies. If you have a web hosting business or are planning to open one, then having WHMCS is a must. Client profiles can be handled easily. Products/Services can be managed without any hassles with WHMCS. Billing and seamless. Customer support can be handled easlity. Client tickets can be manged easily. We are using WHMCS since 2004 and it is definitely the best software for managing web hosting companies out there. Review collected by and hosted on G2.com.

What do you dislike about WHMCS?

The pricing is on the higher side. But, it is worth it. Review collected by and hosted on G2.com.

Nitesh S.
NS
Sr Manager - Enterprise Solutions
Small-Business (50 or fewer emp.)
"WHMCS - An automatic choice for Hosters"
What do you like best about WHMCS?

WHMCS has been helping me run my hosting business with ease. Though it still needs lots of improvement, it is still the only choice for hosters as there is hardly any competition. Review collected by and hosted on G2.com.

What do you dislike about WHMCS?

1. No 5 years and 10 years option available for hosting and other services.

2. Too much expensive

3. Lack of quality reports. Review collected by and hosted on G2.com.

Nantabo J.
NJ
Sales Manager
Mid-Market (51-1000 emp.)
"WHMCS is still the best software for hosting"
What do you like best about WHMCS?

WHMCS is suitable for hosting companies because of the automation it comes with.

I like the server integrations with DirectAdmin and control-panel technology; you can easily integrate it so that users can be assigned to servers automatically after purchasing the software subscription.

The analytic feature provides good statistics on the usage of the software like storage, emails, traffic, the bandwidth of the user directly from WHMCS and,

You can customise the invoices with the logo by just pasting the logo URL in the system logo settings, and it will be seen on the invoice and in the outgoing emails. It is still the best software I have not found any technical error and would recommend it to any person willing to use it to sell software which requires billing Review collected by and hosted on G2.com.

What do you dislike about WHMCS?

The software has worked fine for our company over the six years, and we have never gotten any challenges using the software. Unfortunately, the software is expensive to use for smaller enterprises.

If you need further customisation of the software from the default, then you must be a developer with good skills to work with their configurable theme templates or else it would require more money to hire a developer Review collected by and hosted on G2.com.

TN
Small-Business (50 or fewer emp.)
"Great software"
What do you like best about WHMCS?

The ease of use of the software is great, there are also many available plugins Review collected by and hosted on G2.com.

What do you dislike about WHMCS?

The upgrades are not great, they jump ahead and break many modules, we are far behind on upgrades for this reason Review collected by and hosted on G2.com.

Nujan S.
NS
Founder and Managing Director
Computer Software
Small-Business (50 or fewer emp.)
"Great Billing & Automation Software For Hosting Company"
What do you like best about WHMCS?

We've been using WHMCS for six years. It has been the most valuable software in running our company, from billing to automating our corn tasks. It automates every job so we don't spend so much time checking and operating things. It does have many free and paid plugins to add additional features. Since it supports virtually any payment gateway, there is no need for us to spend time configuring it for them. Review collected by and hosted on G2.com.

What do you dislike about WHMCS?

It's pricy, and there's so much hassle to update. Especially when the database is too large, the automatic update crashes almost every time. I also noticed sometimes, when integrated with Cpanel, the direct link from Cpanel is not accurate. When a user clicks the billing tab, it redirects the user to the service. Review collected by and hosted on G2.com.

DR
Small-Business (50 or fewer emp.)
"Very powerful software but setup is a learning curve!"
What do you like best about WHMCS?

A great array of features and very flexible with addons etc. Review collected by and hosted on G2.com.

What do you dislike about WHMCS?

The learnign curve is pretty steep if you're new to the software. Would benefit from a super simple setup wizard with a bit more guidance. Review collected by and hosted on G2.com.

Amy R.
AR
Small-Business (50 or fewer emp.)
"OK product not the most capable out there though"
What do you like best about WHMCS?

I like that you can do invoices ok, and see clients easily and open invoices Review collected by and hosted on G2.com.

What do you dislike about WHMCS?

Some of the invoicing is a bit clunky. We just added Zoho to supplement. Review collected by and hosted on G2.com.

EC
Cloud Engineer
Small-Business (50 or fewer emp.)
"WHMCS - One of the Best Hosting Billing Platform"
What do you like best about WHMCS?

I like the ease of use and being able to handle my customers and invoice/payment system in one place. Review collected by and hosted on G2.com.

What do you dislike about WHMCS?

If anything might need more development. Review collected by and hosted on G2.com.