WorkHub Tasks Reviews & Product Details

One of the best things about this platform is that it allows us to address all customer queries in one place. The user interface is also very intuitive, making it easy for any coworker in our organization to access and work on inquiries. The history feature is also a great feature that allows us to keep track of past conversations and resolve issues more efficiently. Review collected by and hosted on G2.com.

Occasionally, we experience delays in receiving emails in our agent's mailbox. This can be problematic, as it may cause agents to miss tickets or respond to them later than they should. We believe that improving this functionality could help agents take tickets on time, and we recommend exploring ways to speed up the process. Review collected by and hosted on G2.com.

Task management tools, in general, provide a more efficient way to handle customer inquiries that come in through email and other channels. Our agents appreciate the ability to communicate privately with one another inside tickets for background information. The software keeps all of our support requests in one place, making them simpler to identify and manage than traditional emails. Review collected by and hosted on G2.com.

Although task management tools are incredibly easy to use, sometimes the response time for primary and major problems can be generic and not specific to the issue at hand. It can be frustrating to receive the same response for different types of problems. Review collected by and hosted on G2.com.

One of the best things about WorkHub Tasks is how easy it is to set up and use. The software is very intuitive and comes with all the necessary features for efficient problem management and excellent customer support. I especially appreciate the availability of widgets that make it easy to connect with clients. Review collected by and hosted on G2.com.

Honestly, I can't think of anything negative to say about WorkHub Tasks. The features are all top-notch, and the software itself is highly reliable and user-friendly. Review collected by and hosted on G2.com.

The best feature of WorkHub Tasks is its omnichannel support, which makes it easier to manage customer inquiries from different channels. Additionally, the automated ticket generator has been a game-changer for us, saving us time and effort. Review collected by and hosted on G2.com.

While the software is generally user-friendly, the UI may take some time to get used to. However, once you understand how to open and resolve tickets, the process becomes smoother. Review collected by and hosted on G2.com.

I really appreciate the all-in-one nature of Workhub Tasks: it's great for managing Support needs, and especially helpful when it comes to the Help Center. Review collected by and hosted on G2.com.

The Help Center is a bit too basic for my liking. It would be great to have the ability to publish help articles without requiring customers to create log-ins. Also, Support Agents should have an easier way to check out the tickets they receive CSATs on. Review collected by and hosted on G2.com.

All tickets raised by my consumers are easily accessible. I can check how my teammates are performing. Multiple Teams may simply cooperate and evaluate the concerns made by the consumer. Retrieving our reports for presentation to leadership or corporate executives is simple. Review collected by and hosted on G2.com.

Creating custom fields is a little difficult to grasp. That should be more explicit, and the option to update current data as needed per organization. It is a micro issue but it should be solved for proper execution. Review collected by and hosted on G2.com.

I use it on a daily basis to create tickets, escalate tickets, and direct our faculty and staff to forms that populate within workhub tasks. It is very effective for all of these purposes. It has an intuitive design and is simple to use. A few things, such as searching for tickets with a search filter, were initially perplexing, but I figured it out on my own within a minute. Review collected by and hosted on G2.com.

I don't have any complaints about this particular software, but most ticket systems, in general, treat support as a separate activity from CRM. We switched to a system that tries to combine CRM and Ticketing for one of my companies. This combination is not required for all businesses. Review collected by and hosted on G2.com.

I like the ability to prioritize tickets based on their urgency or importance, which has been tremendously helpful in managing our customer support queue efficiently. Review collected by and hosted on G2.com.

Although the software is feature-rich, the knowledge base is minimal, which makes it challenging to find answers to certain queries. Review collected by and hosted on G2.com.

What I like about workhub tasks It is simple to work with multiple groups on because group filters are available. I like how simple it is to delegate and prioritize tasks. Furthermore, the interface is simple and easy to use; you can easily create tickets and follow email threads. Review collected by and hosted on G2.com.

Closed emails can sometimes be difficult to find, but tagging emails has helped with this. Review collected by and hosted on G2.com.

Overall, it works as an efficient email system that facilitates seamless communication with our customers and contractors. Review collected by and hosted on G2.com.

At times, searching for past communications can be challenging, and the search results could be improved. Review collected by and hosted on G2.com.