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Zoom Workplace Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Zoom Workplace, highlighting its user-friendly interface and seamless functionality. (5286 mentions)
Users love the video conferencing capabilities of Zoom Workplace, enjoying clarity and ease in hosting meetings. (2820 mentions)
Users value the reliability of Zoom, ensuring consistent audio and video quality without loss during recordings. (2024 mentions)
Users enjoy the excellent video quality of Zoom Workplace, enhancing their virtual meeting experience effortlessly. (2000 mentions)
Users value the versatile screen sharing options in Zoom Workplace, enhancing collaboration and communication effortlessly. (1754 mentions)
Users find that Zoom enhances communication efficiently with vendors and colleagues, especially during challenging times like Covid. (1592 mentions)
Users face zoom issues including compatibility limitations and glitches, leading to a frustrating experience, especially on older devices. (1373 mentions)
Users struggle with limited features like file sharing and a complicated interface, hindering effective collaboration. (1372 mentions)
Users face meeting issues such as difficulties joining third-party calls, automatic disconnections, and audio problems. (1339 mentions)
Users face significant connection issues with Zoom, leading to disconnections and audio problems during important meetings. (890 mentions)
Users find the missing features in Zoom Workplace, such as chat between cohosts, hinder collaboration and usability. (836 mentions)

Top Pros or Advantages of Zoom Workplace

1. Ease of Use
Users appreciate the ease of use of Zoom Workplace, highlighting its user-friendly interface and seamless functionality.
See 5286 mentions

See Related User Reviews

Asad Ur R.
AR

Asad Ur R.

Mid-Market (51-1000 emp.)

4.5/5

"An Amazing online meeting platform which enables connects more people as a group easily."

What do you like about Zoom Workplace?

Easy to use, Nave users can use this easily, UI is perfect enough Users can share the screen with other team members. Easily work on Linux and Wi

Melissa (Missy) B.
MB

Melissa (Missy) B.

Small-Business (50 or fewer emp.)

4.0/5

"Fulfills my needs for video conference calls."

What do you like about Zoom Workplace?

Easy to use interface, features upgradable

2. Video Conferencing
Users love the video conferencing capabilities of Zoom Workplace, enjoying clarity and ease in hosting meetings.
See 2820 mentions

See Related User Reviews

habil p.
HP

habil p.

Small-Business (50 or fewer emp.)

5.0/5

"Perfect software for meeting"

What do you like about Zoom Workplace?

Video meeting and the number of people it holds Voice clarity and hd video when you use a clear webcam It has features which are interactive and br

Jolene H.
JH

Jolene H.

Enterprise (> 1000 emp.)

4.5/5

"Zoom is the modern-day, much needed better version of Skype!"

What do you like about Zoom Workplace?

Easy to use, easy to launch and host a video call. I love using the recording function! I've been using Zoom regularly for over five years in my busin

3. Reliability
Users value the reliability of Zoom, ensuring consistent audio and video quality without loss during recordings.
See 2024 mentions

See Related User Reviews

Boomer R.
BR

Boomer R.

Small-Business (50 or fewer emp.)

4.5/5

"Daily use, little hiccups"

What do you like about Zoom Workplace?

The ease of scheduling meetings and functionality of tools in meetings. Video and audio always seem to come through clearly. Sharing the zoom link wit

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Zoom is the best way to interact with each other during this pandemix"

What do you like about Zoom Workplace?

The ease and comfort level using Zoom has not changed. though the usage was more during the pandemic, the same still continues

4. Video Quality
Users enjoy the excellent video quality of Zoom Workplace, enhancing their virtual meeting experience effortlessly.
See 2000 mentions

See Related User Reviews

Asad Ur R.
AR

Asad Ur R.

Mid-Market (51-1000 emp.)

4.5/5

"An Amazing online meeting platform which enables connects more people as a group easily."

What do you like about Zoom Workplace?

Easy to use, Nave users can use this easily, UI is perfect enough Users can share the screen with other team members. Easily work on Linux and Wi

Mohd F.
MF

Mohd F.

Small-Business (50 or fewer emp.)

4.0/5

"Simple, functional, but not without limits"

What do you like about Zoom Workplace?

I’ve been using Zoom for a while now, mostly for work and sometimes to catch up with friends. It’s pretty straightforward and doesn’t take much effort

5. Screen Sharing
Users value the versatile screen sharing options in Zoom Workplace, enhancing collaboration and communication effortlessly.
See 1754 mentions

See Related User Reviews

Christopher M.
CM

Christopher M.

Small-Business (50 or fewer emp.)

5.0/5

"Having a Zoom Meeting"

What do you like about Zoom Workplace?

It was very easy to use to have a video conference with remote colleagues.

SUDIP M.
SM

SUDIP M.

Mid-Market (51-1000 emp.)

4.5/5

"Zoom's audio and video capabilities make it easy"

What do you like about Zoom Workplace?

I think the best thing about Zoom is its ease of use. It only takes a few minutes to set up and you can have multiple people join a meeting with just

6. Easy Communication
Users find that Zoom enhances communication efficiently with vendors and colleagues, especially during challenging times like Covid.
See 1592 mentions

See Related User Reviews

DB

Disha B.

Small-Business (50 or fewer emp.)

5.0/5

"Best app to connect online"

What do you like about Zoom Workplace?

We can add so many people at a time in zoom

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Zoom is the best way to interact with each other during this pandemix"

What do you like about Zoom Workplace?

The ease and comfort level using Zoom has not changed. though the usage was more during the pandemic, the same still continues

Top Cons or Disadvantages of Zoom Workplace

1. Zoom Issues
Users face zoom issues including compatibility limitations and glitches, leading to a frustrating experience, especially on older devices.
See 1373 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Great tool! Easy to use"

What do you dislike about Zoom Workplace?

My biggest complaint is that have a 2020 Macbook Air Intel i3 and Zoom doesn't allow me to blur or change my background. It requires a faster/more pow

Wayne C S.
WS

Wayne C S.

Small-Business (50 or fewer emp.)

5.0/5

"ZOOM Review 09/06/2022"

What do you dislike about Zoom Workplace?

Zoom is very resource intensive on its own and is subject to halts when anti-virus software interacts with it. Troubleshooting the issues is complex

2. Limited Features
Users struggle with limited features like file sharing and a complicated interface, hindering effective collaboration.
See 1372 mentions

See Related User Reviews

Indranil S.
IS

Indranil S.

Mid-Market (51-1000 emp.)

3.5/5

"Good tool to share online meetings but falls short of its competitors."

What do you dislike about Zoom Workplace?

The Interface is quite complicated. Running the app on background in PC can be cumbersome.

Sebastian G.
SG

Sebastian G.

Small-Business (50 or fewer emp.)

4.0/5

"Using Zoom for most of my virtual meetings"

What do you dislike about Zoom Workplace?

The interface is not very intuitive and doesn't allow me to share files or project as other communication platforms do

3. Meeting Issues
Users face meeting issues such as difficulties joining third-party calls, automatic disconnections, and audio problems.
See 1339 mentions

See Related User Reviews

Damon G.
DG

Damon G.

Mid-Market (51-1000 emp.)

5.0/5

"Zoom - The Best All Around Communication Platform"

What do you dislike about Zoom Workplace?

The most challenging item we found is joining 3rd party (non-zoom) meetings. While we would love it if every one of our clients used Zoom, the unfortu

Devanshi V.
DV

Devanshi V.

Small-Business (50 or fewer emp.)

4.5/5

"Easy and reliable way to meet online"

What do you dislike about Zoom Workplace?

In the free zoom version, the meeting ends directly after one hour, which is very irritating. Sometimes there are issues with audio during a meeting.

4. Connection Issues
Users face significant connection issues with Zoom, leading to disconnections and audio problems during important meetings.
See 890 mentions

See Related User Reviews

AK

Abhishek K.

Small-Business (50 or fewer emp.)

5.0/5

"Zoom review"

What do you dislike about Zoom Workplace?

If we talk about downside of zoom then we get to know that there are many problems while using it as network issue is the most common issue among us i

Becki H.
BH

Becki H.

Mid-Market (51-1000 emp.)

4.0/5

"Great way to connect and participate long distance"

What do you dislike about Zoom Workplace?

Make it easier to update the apps on desktops or laptops. I had an interview set up, but the app wouldn't run because it said it was outdated and the

5. Missing Features
Users find the missing features in Zoom Workplace, such as chat between cohosts, hinder collaboration and usability.
See 836 mentions

See Related User Reviews

KimNgan T.
KT

KimNgan T.

Small-Business (50 or fewer emp.)

5.0/5

"Online conferences"

What do you dislike about Zoom Workplace?

Not a dislike but a feedback for a chat function between cohosts that is missing.

SM

stephen m.

Small-Business (50 or fewer emp.)

4.5/5

"Since the pandemic we have begun using Zoom. It has been a God send."

What do you dislike about Zoom Workplace?

screen sharing is a little awkward to grab the image and share it.

Zoom Workplace Reviews (54,746)

View 74 Video Reviews
Reviews

Zoom Workplace Reviews (54,746)

View 74 Video Reviews
4.5
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Archana B.
AB
Data Analyst
Mid-Market (51-1000 emp.)
"Best Platform for Meetings and Team Connectivity"
What do you like best about Zoom Workplace?

Zoom Workplace makes collaboration incredibly smooth and reliable. The video and audio quality are consistently great, even with large meetings or remote participants. I like how everything—chat, calls, meetings, and whiteboards—is well integrated in one place, which makes communication effortless. The interface is clean, easy to navigate, and doesn’t require any extra setup or training. It’s a tool that just works when you need it most. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

There’s very little to dislike, but sometimes the app can use up more system resources, especially during long video calls. Also, integrating with certain third-party tools could be smoother. These are minor issues compared to the overall reliability and experience Zoom provides. Review collected by and hosted on G2.com.

Parit K.
PK
Software Engineer
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Zoom Into Efficiency: A Tool for Modern Collaboration"
What do you like best about Zoom Workplace?

Zoom has many useful features, and I use some of the most important ones to make my work more effective. Its ease of use and ability to integrate with different systems help me attend important meetings and complete online tasks from anywhere. It feels almost like being in a face-to-face meeting, where I can easily ask and answer questions, share my screen, and explain my work clearly. Their customer support is also very helpful and reliable. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

Sometimes I face technical issues when I try to ask a question or talk to my colleagues. Even after unmuting my microphone, it doesn’t work properly, which creates problems during meetings. I’ve also experienced similar issues when I host meetings and give access to others to present their work — they sometimes face the same microphone problem. Review collected by and hosted on G2.com.

Niraj Y.
NY
Co-founder & CTO at Anatech Consultancy
Consulting
Small-Business (50 or fewer emp.)
"Strong Video Conferencing and Collaboration Tool But Can Be Overwhelming for New Users"
What do you like best about Zoom Workplace?

The seamless integration of video conferencing with team chat and collaboration tools makes Zoom Workplace incredibly efficient. The video quality is consistently reliable, even with poor internet connections, and the interface is intuitive enough that new team members can jump in without training. I particularly appreciate the AI Companion features for meeting summaries and the ability to quickly switch between different communication modes - video, chat, or phone - all within one platform. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

The platform can feel overwhelming with so many features packed into one interface. The search functionality across chat and files could be more robust, and occasionally, the notifications can be excessive when you're part of multiple channels and ongoing meetings. The mobile app, while functional, doesn't offer the same smooth experience as the desktop version for more complex tasks. Review collected by and hosted on G2.com.

AP
Software Engineer
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Essential for Coaching: Affordable, Simple, and Reliable with Great Reminders"
What do you like best about Zoom Workplace?

As a coaching teacher, I have been using Zoom Workplace for over five years, starting during the COVID lockdown. Since then, I have not switched to any other platform for video streaming. I appreciate their affordable pricing and the simplicity of managing meetings, which makes organizing and shortlisting sessions much easier. The reminder feature is especially useful and is the one I rely on the most. It is reliable and easy to onboard. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

I don't have any particular dislikes about the workplace myself. However, I have noticed that many small tuition teachers are unable to extend their meeting time when using the free tier. While this limitation is understandable, offering a bit more time to free users could be beneficial. Otherwise, these users often switch to other free platforms like Google Meet, which can prevent them from experiencing or even discovering the additional features that Zoom offers. Review collected by and hosted on G2.com.

FAROOQUI MOHAMMED S.
FS
Student
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Smooth Communication and Reliable Video, But Needs Faster Performance"
What do you like best about Zoom Workplace?

I have been using Zoom Workplace since few years, and honestly it has made my daily work communication much smoother. The platform is very easy to use and the video quality is usually quite clear even when internet is not very strong. The best thing I like is how simple it is to schedule or join meetings without wasting time.

sometimes the app takes bit time to load or it lags when switching between meeting and chat. But overall, Zoom gives a very professional experience and helps in maintaining team collaboration easily. It’s reliable, user friendly and perfect for both small and big teams who wants to stay connected from anywhere. The best feature I like about Zoom Workplace it's ability to connect even with low internet Connectivity and its Advance AI Integration features. I use Zoom Workplace for College meeting, Attending seminar and usual Friends Video face time. I have been using Zoom Workplace for 3 years now and really appreciate it's working Applications and services u provide . Thank You Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

Honestly, Zoom Workplace is quite good overall, but at times it feels a bit heavy to use. For example, when many people join a meeting, it can start to lag or the audio may have a slight delay. There are also occasions when it takes a while to connect or log in again, even if the internet connection is stable. I wish the chat and meeting interfaces were a bit simpler, as switching between them can be confusing sometimes. Still, I really appreciate the efforts of the Zoom team—just a few small improvements could make the experience even smoother for everyone.Also a suggestion u can provide a local host API for Business Users for little Subscription based model for their daily client deals and meeting interaction Review collected by and hosted on G2.com.

Paril T.
PT
Software Engineer
Small-Business (50 or fewer emp.)
"Effortless Integration and Reliable Collaboration with Zoom Workplace"
What do you like best about Zoom Workplace?

I like best about Zoom Workplace is how easy it is to use and integrate into daily workflows. It's simple to set up, offers solid customer support, and has a range of features that make meetings, collaboration, and communication seamless. The frequent updates and smooth integration with other tools make it super reliable for frequent use in any business. Overall, it's efficient and flexible for both small teams and larger organizations. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

One thing I dislike about Zoom Workplace is that sometimes it can feel a bit overwhelming with all the features, especially if you’re not using them all. It can get cluttered, and finding the right settings or options might take longer than expected. Another issue is that it tends to eat up a lot of bandwidth, which can affect call quality, especially with larger meetings. Review collected by and hosted on G2.com.

Darshan B.
DB
Software Engineer
Information Technology and Services
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Easy to Use, Great Features, and Reliable Support"
What do you like best about Zoom Workplace?

Overall, I like Zoom’s features. The best part is that it’s easy to use — creating a meeting is simple, and we can directly share the meeting link with others so they can easily join and connect with us. Zoom also provides good customer support, and I use it quite frequently. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

I dislike about Zoom Workplace is that it can feel a bit impersonal at times. It’s harder to connect with people or read their expressions through a screen, and discussions don’t always flow as naturally as they do in person. Also, long Zoom meetings can get tiring after a while. Review collected by and hosted on G2.com.

Raj W.
RW
Software Developer
Enterprise (> 1000 emp.)
"All-in-One Collaboration Powerhouse, But Can Be Overwhelming"
What do you like best about Zoom Workplace?

What I like best about Zoom Workplace is how it brings everything together in one place like meetings, chats, whiteboards, and even apps. It’s super convenient not having to switch between tools all the time. The interface feels clean and intuitive, which makes collaboration smoother, especially in hybrid or remote setups. I also appreciate how easy it is to jump into a quick huddle or share ideas visually. It’s not just about video calls anymore—it’s a full workspace that actually helps teams stay connected and productive. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

It can feel a bit overwhelming at times. There are so many features packed in that it takes a while to get used to everything. Notifications can also get noisy if you're part of multiple chats and channels. Sometimes, the app feels a bit heavy, especially on older devices or slower networks. And while it's great for collaboration, the search function could be more intuitive when trying to find past messages or files. It’s powerful, no doubt, but a bit of simplification wouldn’t hurt. Review collected by and hosted on G2.com.

Talon M.
TM
CTO
Small-Business (50 or fewer emp.)
"Easy Meetings and Reliable Connections, but Lacks Advanced Features"
What do you like best about Zoom Workplace?

Incredibly simple to bring new clients or team members into a meeting without any technical hurdles. The reliability of the video and audio connections is solid, and it doesn’t require anyone to download complicated tools or jump through setup hoops. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

Behind the curve compared to other collaboration platforms. The feature set is fairly basic, and the cloud storage system in particular feels clunky and unintuitive. File management isn’t streamlined, and it takes extra steps to find or organize shared content. Overall, it gets the job done, but it lacks the polish and efficiency of more modern tools Review collected by and hosted on G2.com.

vedansh A.
VA
executive
Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"“A Complete and Reliable Collaboration Platform for Modern Workplaces"
What do you like best about Zoom Workplace?

Zoom Workplace offers an excellent all-in-one collaboration experience. The most helpful part is how seamlessly it integrates video meetings, chat, calendar, whiteboard, and project management tools in one platform. The interface is clean, intuitive, and user-friendly, making it easy to organize and join meetings without any technical difficulties. I also appreciate the high-quality audio and video performance, even with low internet bandwidth. The virtual backgrounds, breakout rooms, and AI companion features make remote collaboration engaging and productive. It’s a reliable solution for both small meetings and large-scale webinars, providing great flexibility for hybrid work environments. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

While Zoom Workplace is highly effective, it can sometimes consume significant system resources, especially during long video meetings or when multiple tools like whiteboard and screen sharing are active simultaneously. The licensing plans can be slightly expensive for smaller teams, and certain advanced features are locked behind higher-tier subscriptions. Additionally, the chat and file-sharing experience could be more tightly integrated to match the smoothness of dedicated communication platforms. Occasional updates also require restarting the application, which can interrupt workflow during a busy day. Review collected by and hosted on G2.com.

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