Just had to cancel an event? Share your top strategies for keeping guests happy and informed during unexpected changes.
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In the event of an unexpected cancellation, clear and prompt communication with guests is crucial. It's important to provide them with immediate notification through various channels, such as email, text, and social media. Offering alternatives, such as rescheduling the event or providing refunds, can help maintain trust. Additionally, a dedicated support team should be ready to address any concerns and questions, ensuring that guests feel supported throughout the transition.
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Social Media is perhaps not the only way but one of the most impactful. Communicate clearly with your customers, involve them in surveys on new dates, use sincerity as a weapon. Tip: always make sure you also take care of those guests who do not use Social Media via more ‘outdated’ media such as messages, calls or emails.
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