Five9

It’s that time again! 🏆 Nominations are open for the 2026 𝘍𝘪𝘷𝘦9 𝘕𝘦𝘸 𝘌𝘳𝘢 𝘰𝘧 𝘊𝘟 𝘈𝘸𝘢𝘳𝘥𝘴; celebrating the companies and leaders who are pushing CX and AI forward in meaningful ways. Five9 customers: If you are turning strategy into real business impact and using technology to deliver smarter, more seamless customer experiences, we want to hear your story. Submissions are due July 15. Learn how to submit your nomination today: https://bit.ly/4cReu12 #CXAwards2026

The data is in: AI isn't replacing contact center agents. So, what is it actually doing? In a must-read article, CDW's Ken Drazin explores how the "replacement myth" ignores the real issue of agent cognitive overload. When we use AI to handle the busywork—like post-call wrap-ups and manual knowledge retrieval—we empower agents to focus on the complex, empathetic conversations that drive real business value. Dive deeper into building high-performance teams in the AI era. ⬇️

It’s time to end your CX nightmare. Stop by booth 510 at CCW Vegas and let us show you how to deliver the customer experience of your dreams. ✨ https://bit.ly/43bAbCZ #TheNewCX #CCWVegas Customer Contact Week

AI is reshaping CX investment priorities in 2026. This infographic highlights the top trends from DMG Consulting LLC research, revealing how enterprises are modernizing customer experience through AI, analytics, automation, and orchestration to experience The New CX with measurable business impact. Inside the infographic: ✔️ Top CX AI priorities driving 2026 investment decisions ✔️ Where AI, automation, and analytics budgets are growing ✔️ Why enterprises are shifting from experimentation to execution ✔️ How leaders are modernizing CX to deliver smarter experiences What are your top CX priorities? https://bit.ly/4evyV4a

How is AI reshaping the moments that matter most in customer experience? 🤔 Find out in the June edition of our LinkedIn Newsletter. In this month’s edition of Experience The New CX, we are sharing the resources, events, and stories to help you power your front line. Dive into this edition to explore: 🔹 Five9 News: Celebrating our customers, partners, and team for Five9 Day, G2 Spring 2026 Report recognitions, and a massive shoutout to Kim Hill for making CRN’s Power 100 list. 🔹 On the Road: Catch our team this June at Gartner CIO Exec Summits, Salesforce World Tour London, Forrester CX Forum East, and CCW Vegas. 🔹 Fresh Insights: New blogs and on-demand webinars covering AI accuracy, the data-backed narrative for AI + CX success, and the ultimate agent productivity checklist. 🔹 Featured Download: Get your hands on our newly released 2026 Customer Success Book. Read the full newsletter below and subscribe to get the latest CX innovations delivered straight to your feed every month. 📥

Great Place To Work® and Fortune magazine have honored Five9 as one of this year’s Best Workplaces™ in the Bay Area. This is Five9’s third consecutive year being named to this prestigious list. The recognition reflects Five9’s continued investment in fostering an innovative, people-first culture that empowers employees to partner with companies worldwide to transform customer experience through AI, automation, and human-centered innovation. https://bit.ly/4vzxebJ #GPTWcertified #BestWorkplaces

AI Agents are reshaping CX with faster, smarter, and more efficient customer interactions. This Aragon Research report explores why we were named a leader in AI Agents and offers key insights into GenAI, Conversational AI, platform architecture, and emerging agent types—so you can choose the right technology partner with confidence. Explore essential insights from this year’s analysis of AI Agents and their impact on CX: 🔹 Trends in GenAI and Conversational AI transforming customer interactions 🔹 Core components of an effective AI Agent platform 🔹 Overview of emerging AI Agent types and use cases 🔹 Why leadership in AI Agents matters for your CX strategy https://bit.ly/4e7mVEQ

Customer expectations are higher than ever. The frontline is feeling the pressure. But not every organization is giving them the autonomy they need to succeed. Join Millicent McIntyre, MSOB of IAA and Kat Worman of Five9 live as they unpack what it really takes to power your frontline. From offering flexible scheduling to fostering individual ownership, you’ll get a practical look at how investing in your agents' professional growth directly elevates customer experience. If you’re thinking about how to better support and engage the people on your front lines, this is a conversation worth joining. 

Where could AI make the biggest difference to your citizen services? Many UK public sector organisations are exploring how AI can reduce queues, improve access, and support frontline teams. We're offering a free AI Use Case Discovery Session designed specifically for public sector organisations. Share your top service challenges and we'll help identify practical opportunities for improvement. Request your free discovery session: https://bit.ly/43IAsO3

Our 13-year partnership with Salesforce is more than just a milestone—it's a commitment to equipping your business with the tools to deliver a frictionless, unified customer experience. 🤝 This past year, we've taken our joint innovation to the next level to bring tangible value to the front line: ☑️ Empower agents with Five9 Voice + Service Cloud Voice BYOT for real-time, contextual insights ☑️ Increase productivity with AI Agents that resolve inquiries and log summaries in Salesforce ☑️ Activate live transcription with Five9 TranscriptStream to trigger Salesforce Einstein for Service AI Learn more about Five9 Fusion for Salesforce: https://bit.ly/43da2UB #PartnerPowered