Maven AGI

One of our Mavens showed up to the office in full bear mode… but who’s behind the costume? 👀🐻 Drop your guesses below! Wishing everyone a beary fun (and safe) Halloween from the Maven team #WeAreTeamMaven

We had an amazing time sponsoring AI for Customer Support by Customer Success Collective right here in Boston. Our CEO, Jonathan Corbin, led a thoughtful conversation with our customers George S. from Clio and David D. from ClickUp, along with Sarah Baker from TodayTix Group (TTG) and Derek Nielsen from GitHub. The panel explored how support leaders can do more with less by scaling intelligently with AI while keeping empathy, context, and brand voice at the center. It was energizing to connect with the incredible customer support and success community and talk about how AI helps teams stay human under pressure 💡 #WeAreTeamMaven #AISupportBoston

We’re honored to be ranked #2 on LinkedIn’s 2025 Top Startups list in Boston. Startups scale because of people. The heart, hustle, and humility of this team make Maven special. Every win happened because someone raised a hand to solve a hard problem and brought others with them. Join this incredible team. Check out our Careers page- https://lnkd.in/eVaXMibn. See full list here! https://lnkd.in/e6bU3Crq

There’s no shortage of AI chatter, but a lot of it still misses the mark. Here are five common AI myths in customer support (and what’s actually true). 1️⃣ “Regular chatbots are good enough.” → Rules-based bots can’t adapt or integrate deeply. 2️⃣ “AI is unreliable.” → Verified, internal data sources have changed that. 3️⃣ “AI replaces humans.” → It automates repetitive work so people can focus on empathy. 4️⃣ “AI only answers basic issues.” → It now manages refunds, disputes, and complex workflows with context. 5️⃣ “AI is too expensive.” → Teams like Papaya have cut ticket costs by 50%. AI support isn’t experimental anymore; it’s the new standard. Read the full blog: https://lnkd.in/gEKViEgi

We’ve been named to the 2025 #Disruptors60 list! Curated by Greenfield Partners and live on TechCrunch, this list spotlights the most groundbreaking startups turning AI into real-world impact. Our mission is to scale incredible customer experiences, and this recognition validates that work. Special thanks to our team, customers, and partners for pushing us to be the best in the business! Read the full article here: https://lnkd.in/dg-rjRbF

This week, we had the pleasure of hosting Anna Barber from M13 for a fireside chat with our CEO, Jonathan Corbin during our all-company meeting. It’s always inspiring to hear from our investors, not just about the market and the future of AI, but about what it takes to build enduring, high-impact companies. Conversations like these remind us why we’re so excited about the road ahead. Big thanks to Anna and the M13 team for being supportive partners in our journey 🚀 #WeAreTeamMaven

50+ vendors. One clear choice. When Thumbtack set out to transform their customer experience with AI, they evaluated more than 50 vendors. They weren’t looking for another tool. They were looking for a partner who shared their belief that AI agents could enhance every customer touchpoint, from support to success to sales. Together, we built a proof of concept grounded in real customer data. The results spoke for themselves: more human-like interactions, faster resolutions, and a 15%+ lift in CSAT. We’re proud to be part of Thumbtack’s journey to create more connected and thoughtful customer experiences. Read their story here: https://lnkd.in/eScmu6a7

At #ZEROIN25, we joined CS leaders tackling one big question: how do you balance scale, revenue, and trust in today’s environment? Maven's own Daniel Stern took the stage with Sarah Wilson Cullerton, Rev Ops Lead, CS operations from our customer Qualia, to unpack "The Predictable Growth Playbook"— a framework for qualifying true champions, tracking deal momentum, and using AI to surface early indicators of risk or opportunity across the customer lifecycle. Predictable growth starts with visibility. Learn how Maven AGI helps go-to-market teams turn every customer interaction into a growth opportunity. #WeAreTeamMaven

Yesterday at #CustomerSuccessWeek we listened, learned, and shared. Our very own Leila Horejsi led a hands-on workshop on scaling Customer Success (CS). Big thanks to our clients Lin Z. from Thumbtack and Jeff Ho from Papaya Pay for inspiring the room with real stories about using AI to elevate customer experiences. Those conversations set up the core question: what does effective scale look like in CS? Does it have to mean more headcount, or can CSMs stay focused on what matters most with the right tools? We also heard that many CSMs are overworked, with scattered knowledge and fuzzy customer health signals that make it hard to prioritize their work. Our takeaway: CS teams need clearer signals, faster time to value, and smart automation and deployment. Needless to say, our PM Joyce Wong Phan was taking copious notes to design custom products that work better for CS pros. #WeAreTeamMaven

Big week ahead for Maven AGI! We’ll be at two major events next week and would love to see you there 👋    1. Boston AI Week – Sept 26 to Oct 3 | Boston, MA We’re sponsoring the Boston Generative AI Meetup, where our CEO Jonathan Corbin will join a panel on Sept 29 alongside Lin Z. (Thumbtack) and Dan Mitchell (Dell Technologies). Grab your ticket and join us! We’ll also be hosting a private happy hour for our community later in the week — reach out if you’d like an invite.    2. NYC Customer Success Week – Sept 29 to Oct 3 | New York, NY We’re hosting a workshop, Break the Headcount Habit: Scaling CS with AI, led by Maven's Leila Horejsi and Joyce Wong Phan, and customers Lin Z. (Thumbtack) and Jeff Ho (Papaya). That night we'll be bringing together CX leaders for a private happy hour. Let us know if you’d like to join us while we’re in town.    These are great opportunities to connect and learn how Maven AGI is helping enterprise teams answer up to 93% of customer queries autonomously. If you’ll be in Boston or New York, we’d love to meet 🤝