Short, precise, direct. This is how Julian Flowers books meetings within 4-5 minutes at Vena Solutions. When cold calling, he sticks to the basics: what we do and how we can help. No fluff. Just results.
UserGems 💎
Software Development
San Francisco, CA 20,872 followers
The easy button for AI outbound campaigns
About us
UserGems is an AI signal platform. We help sales and marketing teams boost their pipeline by capturing the most valuable buying signals and automating the next steps with AI agents. Companies like Mimecast, UserTesting, SAP LeanIX see more than 15X ROI in closed won revenue from UserGems. UserGems has generated over $3 Billion in pipeline and over $950 Million in revenue for hundreds of start-ups and public companies.
- Website
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https://www.usergems.com
External link for UserGems 💎
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- San Francisco, CA
- Type
- Privately Held
- Specialties
- Sales, Revenue, Customer Success, Marketing, Artificial Intelligence, Machine Learning, SaaS, Prospecting, Deal Acceleration, B2B Sales, and ABM
Products
![Click here to view UserGems 💎]()
UserGems 💎
Sales Intelligence Software
UserGems gives Sales & Marketing leaders pre-built outbound plays, powered by person and company signals that are executed by AI Agents.
Locations
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Primary
Get directions
San Francisco, CA 94107, US
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Get directions
Salzburg, Salzburg 5020, AT
Employees at UserGems 💎
Updates
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UserGems 💎 reposted this
Closed Lost is one of the most underused goldmines in outbound. Most teams either ignore it or treat it like a recycle bin. When I first built our Closed Lost playbooks at UserGems 💎, we had separate Outreach sequences for every reason: Chose Competitor, Bad Timing, Went Dark, you name it. It worked, but it was super manual and messy. Reps had to dig through opp notes, past emails, and call history just to personalize one message. 🫣 We still did it, because Closed Lost always delivered quality pipeline. But we were guessing where to start. This year, I rebuilt it from the ground up, and moved the entire thing into UserGems. Now, everything runs through one consolidated workflow powered by AI and signals. When an opportunity is marked Closed Lost: We approach all Closed Lost contacts. We multithread into the account. We surface exec new hires, promotions, and past champions. We layer in real-time signals like website visitors, contact-level intent, competitor mentions, funding, M&A, product announcements, partnerships, and tech integrations. Then our AI agent (Gem-E) analyzes the call transcripts and email exchanges from that opp to identify pain points and goals, and builds messaging around them before a rep ever touches it. By the time the rep makes the call, they’re reaching the right person, at the right time, with the right context. 📞 49% of connects become conversations 📅 44% of conversations book meetings ⚙️ 40 dials per meeting, our most efficient program by far Closed Lost isn’t a graveyard. It’s a signal-rich environment waiting to be reactivated. Next week, I’ll be showing this live in my UserGems Classroom for SDR Leaders: how to design a Closed Lost program that becomes your highest-performing outbound motion. 👉 Sign up here: https://lnkd.in/emrXSqzn
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UserGems 💎 reposted this
One of the MOST common questions I get is “Which signals perform best?” That’s the wrong way to look at it 🙅♀️ Just because someone visits your website doesn’t mean they’re ready to buy. But if a past champion just joined a new company, ... and someone on their team hit your pricing page, ... and that company evaluated you before— 𝘁𝗵𝗮𝘁 𝗰𝗼𝗺𝗯𝗼 𝗶𝘀 𝗴𝗼𝗹𝗱. At UserGems 💎, we don’t look at signals in isolation. We 𝗼𝗿𝗰𝗵𝗲𝘀𝘁𝗿𝗮𝘁𝗲 them. We feed our entire ICP list in Salesforce with every signal we can get: - Contact-level signals: Past champions, New hires, Contact-level intent & web visits, etc. - Account-level signals: Funding, News, Hiring, M&A, Account-level intent & web visits, etc. - 1st-party data: Event registrations & attendees, Content downloads, etc. Then UserGems is our “Go-to-market brain” 🧠 that scores every Account and Contact based on ICP fit + signals. From there: 🔥 𝗧𝗶𝗲𝗿 1 - 𝗔𝗕𝗠: Top 500 hottest accounts each month ♻️ 𝗧𝗶𝗲𝗿 2 - 𝗥𝗲𝘃𝗶𝘃𝗲 𝗖𝗹𝗼𝘀𝗲𝗱 𝗟𝗼𝘀𝘁 𝗔𝗰𝗰𝗼𝘂𝗻𝘁𝘀: C/Lost accounts with new signals 💎 𝗧𝗶𝗲𝗿 3 - 𝗔𝗰𝗰𝗼𝘂𝗻𝘁𝘀 𝘄𝗶𝘁𝗵 𝗣𝗮𝘀𝘁 𝗖𝗵𝗮𝗺𝗽𝗶𝗼𝗻𝘀: that didn't get grabbed by #1 & 2 ⚡ 𝗧𝗶𝗲𝗿 4 - 𝗠𝗶𝗱 𝗔𝗰𝗰𝗼𝘂𝗻𝘁𝘀 𝘄𝗶𝘁𝗵 𝗼𝘁𝗵𝗲𝗿 𝘀𝗶𝗴𝗻𝗮𝗹𝘀 but not hot enough for #1, 2, 3 🤖 Tier 5 - 𝗟𝗼𝘄 𝗣𝗿𝗶𝗼𝗿𝗶𝘁𝘆 𝗔𝗰𝗰𝗼𝘂𝗻𝘁𝘀 with a few signals --> handled by our AI agent on autopilot Lastly, when orchestrating signals, your reps or AI Agent (like our Gem-E) will get higher reply rates & book more meetings on calls. 𝗘𝗺𝗮𝗶𝗹 𝗲𝘅𝗮𝗺𝗽𝗹𝗲: “Hey Trinity, saw you on our pricing page. Wanna buy my tool?” ❌ Not great. “Hey Trinity, saw you might’ve been on our site yesterday. Isaac from your team evaluated us last year but timing was off, and saw Derek just joined as Head of Sales. Feels like now might be the right time. Am I off?” ✅ That converts. 𝗖𝗮𝗹𝗹 𝗲𝘅𝗮𝗺𝗽𝗹𝗲: "Hey Trinity, you're not expecting this call but I saw you on our pricing page. Can I have 1 minute?" ❌ Meh. Can be kinda cringe "Hey Trinity, you're not expecting this call but the reason I'm calling is because saw you might’ve been on our site yesterday, ...and that Isaac evaluated us last year, ...and also saw that Derek just joined as Head of Sales. Feels like maybe your company is having some changes that we might be able to help. Can I have a minute to tell you what we do?" ✅ Okay, you've done your research so you've earned a minute That’s how you scale precision, not spam.
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Kacie Jenkins only buys software that she can stand up and prove out quickly. And that's exactly what she experienced with UserGems when she was the SVP of Marketing at Sendoso. Plus, Kacie has great things to say about our team: "Trustworthy, credible, high integrity, does what they say they'll do, extremely responsive." It's no wonder they've seen so much success with their outbound campaigns.
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75% of our pipeline comes from outbound. And we're gonna show you how it's done. We're hosting a 3-part classroom series with our Director of Account Development, Sara Angell. The first session? Learn how to revive Closed Lost opps on Wednesday, November 19th. You'll see real examples, how we built it in UserGems, and how we train reps to work alongside Gem-E, our AI Agent. There are two sessions available so you can attend live, whether you're in the US or the EU. Sign up for the 3pm ET class: https://lnkd.in/e-X92NKN Sign up for the 4pm CET class: https://lnkd.in/eYkjKFJG
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UserGems 💎 reposted this
Londons calling.. Our final EMEA meet up for 2025 is NEXT Week in London! Our meet-ups in London are always special, the best SDR Leaders in the city come together to share what's working for them and help elevate everyone who joins. This evening will be no different! Thank you to UserGems 💎 for supporting our community and helping us to deliver this special night! We are closing registrations TONIGHT, so get in before it's too late: https://luma.com/hrumto02
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Had an absolute blast with our UG4UG and Marketing crew in Miami last week! We love being remote-first, but it's always wonderful when we get to connect IRL. Can't wait for you to see everything we're building 👀 📸 Sara Angell
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The reviews are in. GTM leaders love Gem-E 🥰
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Mimecast noticed that they kept selling into the same people again and again. Tammy Bernberg and her team needed an easy way to monitor signals coming from their key customer contacts and then send outbound messages at scale. By combining multiple buying signals with AI research, enrichment, and personalization from Gem-E, Mimecast is now driving pipeline faster, more efficiently, and with better precision. They've already earned $20 million in pipeline ($18 million their first year alone). Read the full story: https://lnkd.in/eJgnBbg5
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Reply rate tanking? Don't blame it on the holiday season slump. Your outbound messaging might be too generic. But Gem-E can help you make your outbound more personal and targeted at scale.
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