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Course Outline
Understanding Warranty Structures in Maximo
- Core warranty concepts and terminology.
- Warranty coverage at the asset and item levels.
- Aligning warranties with maintenance workflows.
Configuring Warranty Entitlements
- Establishing entitlement rules.
- Linking warranties to assets and components.
- Managing effective dates, limits, and conditions.
Warranty Claims Processing
- Generating warranty claims from work orders.
- Managing routing, approvals, and documentation.
- Tracking claim status and progress.
Vendor Response Tracking
- Recording vendor communications.
- Handling approvals, denials, and adjustments.
- Incorporating vendor feedback into maintenance strategies.
Linking Assets to Warranty Information
- Associating warranty records with asset hierarchies.
- Managing replaced parts and swapped components.
- Maintaining data accuracy across asset records.
Procurement and CM Integration
- Connecting warranty details to purchasing activities.
- Aligning change management processes with warranty implications.
- Ensuring data continuity between procurement and maintenance functions.
Exception Handling and Special Cases
- Managing expired or voided warranties.
- Addressing partial claims or coverage disputes.
- Resolving entitlement discrepancies.
Hands-On Warranty Scenarios
- Processing complete warranty claims from start to finish.
- Simulating vendor interactions and follow-up procedures.
- Applying warranty rules to real-world maintenance cases.
Summary and Next Steps
Requirements
- A solid grasp of asset management lifecycles.
- Practical experience with maintenance or procurement workflows.
- Basic proficiency in navigating the Maximo interface.
Target Audience
- Warranty administrators.
- Engineering support staff.
- Maintenance and reliability coordinators.
14 Hours
Testimonials (1)
informative with good SME knowledge from trainer, ran through good topics and examples