Course Outline
- Core concepts of digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain, lifecycle activities, and ITIL management practices
- Value streams
- Continual improvement
- The Four Dimensions of Product and Service Management and AI
- Integration of ITIL with other frameworks
Requirements
Target audience
This course is intended for:
- Individuals holding a valid ITIL® 4 Foundation certification
The training prepares candidates for the official ITIL® 5 Foundation Bridge certification exam, which is encompassed in the course. This certification validates an updated understanding of the ITIL framework and underpins further professional growth in service management.
Participant readiness expectations
Candidates must hold a valid ITIL® 4 Foundation certificate. No additional preparatory steps are required prior to attending the course.
Assessment procedure
Learners are issued an exam voucher valid for six months, providing flexibility in choosing an appropriate exam date.
Following the completion of the training, participants will receive guidance on registering for the exam. Scheduling is managed directly via the PeopleCert platform using an individual account. The assessment is delivered online under remote supervision. A PeopleCert proctor oversees the session through a webcam and secure connection. Prior to commencement, participants must verify their identity and display their surroundings to adhere to examination protocols.
Examination specifics
- Duration: 30 minutes
- Format: Multiple-choice assessment (20 questions)
- Passing threshold: 65% (minimum of 13 correct responses)
- Resources: Closed-book examination
Testimonials (1)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."