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A Study On Customer Satisfaction On Online Shopping

This document contains a 16 question survey about customer satisfaction with online shopping. It collects personal information like name, age, gender, education and occupation. It then asks questions about internet access, online purchasing frequency, motivations for online shopping, price competitiveness, products purchased, payment methods, website usability and overall satisfaction. Respondents are assured their responses will remain confidential and anonymous.

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Nenu Nene
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80 views2 pages

A Study On Customer Satisfaction On Online Shopping

This document contains a 16 question survey about customer satisfaction with online shopping. It collects personal information like name, age, gender, education and occupation. It then asks questions about internet access, online purchasing frequency, motivations for online shopping, price competitiveness, products purchased, payment methods, website usability and overall satisfaction. Respondents are assured their responses will remain confidential and anonymous.

Uploaded by

Nenu Nene
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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A STUDY ON CUSTOMER SATISFACTION ON ONLINE SHOPPING

Questionnaire

Dear respondent , please lend me few minutes for filling this questionnaire.It is strictly for
academic purpose and threfore all information provided shall be treated with maximum caution
and confidentiality. All personal data provided shall be trated collectively and not on personal
levels.

Personal Profile:-

1.Name of the Responden:

2.Age:

3.Gender: Male/Female

4.Marital Status:

5.Education: No Formal Education/Primary School/High School/PUC/Graduation/Post


Graduation/Beyond

6.Occupation:

7. Do You have your own internet connection ? [ ]


a. Yes
b. No

8. How frequently do you purchase online ? [ ]


a. Once a week
b. More than once a week
c. Once a month
d. More than once in a month

9. What motivates to buy products online ? [ ]


a. Easy payment
b. No hidden cost
c. No travel to shop
d. Wide range of products

10. Do you feel that the online marketers are proving competitive prices ? [ ]
a. Yes
b. No
c. Can’t Say
11. What products you buy on internet? [ ]
a. Books
b. Music CDs
c. Apparel
d. Mobile
e. Laptop
f. Othres------------------------------

12. Do you feel that online shopping is better than shopping at physical brick & mortar store ?
a. Yes [ ]
b. No
c. Can’t say

13. Which of the following stores have you ever visited for shopping online ? [ ]
a. e-Bay
b. Snapdeal
c. Amazon
b. Flipkart
e. Others

14. How do you make your payments on internet ? [ ]


a. Credit card/ Debit card
b. Net Banking
c. UPI
d. Others-------------------------------

15. How did you find the procedure of purchasing a product from website ? [ ]
a. Excellent
b. Good
c. Average
d. Bad

16.Are you satisfied with the online services? [ ]


a. Yes
b. No

(Signature of the Respondent)

Thank you for Responding

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