APPENDIX
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QUESTIONNAIRE
Dear sir/madam,
I am MOHAMMED ISHAQ A, 6th Semester B.com student of PMST ARTS AND SCIENCE
COLLEGE, KUNDOOR. As part of curriculum, I am doing a project work titled “A STUDY
ON THE RISK PERCEPTION OF MIDDLE-AGED PEOPLE ON ONLINE SHOPING
WITH SPECIAL REFRENCE TO TIRURANGADI LOCALITY” The following
questionnaire is important for my study, and I would be obliged if you cooperate with me in
filling the questionnaire. The details collected shall be kept confidential and will be used for
research purposes only.
1. Name…………………………………………………………………………………….
2. Age:
40-45 45-50 50-55 55-60
3. Gender:
Male Female
4. Education background:
Illiterate Primary Secondary Higher secondary
Degree PG Other(specify)______________
5. Family income per month:
Below-10000 10000-20000 20000-30000
30000-40000 Above-40000
6. How often do you shop online?
Daily Weekly Monthly
Rarely Never
7. Why do you prefer online shopping?
Door step delivery Low price Time saving
Wide variety of brand choice Gettings latest product
Convenience Other (specify) __________________
8. Which e-retailer do you prefer?
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Amazon Flipkart Meesho Snapdeal
Paytm Mall E-bay Myntra Decathlon
Ajio Shopclues PharmEasy Shopsy
Lenskart Myglamm Swiggy zomato
Other(specify)____________
9. While shopping online how concerned are you about the security of your personal
information?
very concerned Concerned Neutral
Not very concerned Not concerned at all
10. How worried are you about making online payments or transactions?
Very worried Worried Neutral
Not very worried Not worried at all
11. To what extent do you fear receiving defective or substandard products when shopping
online?
Very fearful Fearful Neutral
Not fearful Not at all fearful
12. Do you shop online with the help of someone else?
Yes No
13. Which payment option do you prefer?
Debit card Credit card Bank transaction
By cash on delivery Other(specify) __________
14. How has your past online shopping experience affected you?
Very helpful Helpful Neutral
Complication Very complication
15. Are you exposed to any of the following risks?
Financial risk product risk Time risk
Delivery risk Other(specify)_______________ No risk is involved
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16. How many times have you experienced difficulty in online shopping?
No difficulties faced 1 2
3 4 More than 4
17. Are you satisfied with your experience of online shopping?
Highly satisfied Satisfied Neutral
Dissatisfied Highly dissatisfied
18. It may be difficult to get money back if I want to cancel the transaction.
Strongly agree Agree Neutral
Disagree Strongly disagree.
19. Is it difficult to cancel an order?
Very difficult Difficult Neither difficult nor easy
Easy Very easy
20. Do you read customer reviews and ratings before making an online purchase?
Always Often Sometimes
Rarely Never
21. It is difficult to get after sales services like guarantee and warranty etc....
Strongly agree Agree Neutral
Disagree Strongly disagree
22. What price range do you prefer to buy a product from online?
Below 1000 1000-3000 3000-6000
6000-10000 Above 10000
23. Has a lack of technical knowledge affected your online shopping?
Yes No
24. What type of product do you most commonly purchase online?
Electronics Clothing and fashion Eyewear
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Groceries Beauty products Toys
Books Footwear Food
Medicines Jewelry Other (specify)___________
25. Do you actively check for secure website indicators before making an online
purchase?
Always Often Occasionally
Rarely Never
26. Do you use additional security measures such as two factor authentication or virtual
private networks (VPNs) when shopping online?
Yes No
27. How important are fast delivery and flexible return policies in your choice of online
shopping platform?
Very important Important Neutral
Less important Not important at all
28. How concerned are you about the potential consequence of falling victim to online
Shopping scams or fraud?
Very concerned Moderately concerned Neutral
Slightly concerned Not consider at all
29. What action do you take to minimize risk while shopping online?
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