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A Study On Consumer Attitudes Towards Online Shopping Questionare

This document appears to be a questionnaire for a study on consumer attitudes towards online shopping. It contains 22 questions that gather information on demographics, online shopping behaviors, preferences for websites, payment methods, product information, delivery, returns, and comparisons between online and physical stores. The questions aim to understand motivations and satisfaction levels with various aspects of the online shopping experience.

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Jasirudheen M
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108 views5 pages

A Study On Consumer Attitudes Towards Online Shopping Questionare

This document appears to be a questionnaire for a study on consumer attitudes towards online shopping. It contains 22 questions that gather information on demographics, online shopping behaviors, preferences for websites, payment methods, product information, delivery, returns, and comparisons between online and physical stores. The questions aim to understand motivations and satisfaction levels with various aspects of the online shopping experience.

Uploaded by

Jasirudheen M
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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A STUDY ON CONSUMER ATTITUDES TOWARDS ONLINE SHOPPING

QUESTIONARE

Name :

1) Age : Below-20
21-29
30-39
Above 40

2) Sex : Male Female

3) Education : SSLC
HSE
UG
PG
PROFESSIONAL

4) Monthly income : Less than 10000


10000-25000
25000-50000
Above 50000

5) Occupation : Student
Employed
Business
Professionals
Coolies

6) Do you have your own internet connection : Yes


No

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7) The way of accessing internet connection : Wi-Fi
Mobile GPS
PC
Other modes

8) Do you use any online shopping? : Yes No

9) If no, what is the reason you have never bought online? :


Specify……………………………….

10) Frequency of online shopping : Weekly


Monthly
Half year/twice year
Occasionally

11) How do you get to know about the products that you purchase online:
Friends
Advertisement
Social media
Others (specify)
12) Mostly products purchased through online?
Electronic items
Mobile phones
Clothes and foot wears
Computer accessories
House hold items
Others
13) How much you spend on online shopping per month:
100-500
500-1000
1000-2000
2000 above

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14) Which of the following use your preferred online shopping:
Amazon Other
Flipkart
Myntra
Snapdeal
E-bay
15) What is the motivating factors while choosing website for online shopping
Discount
Availability of delivery
Availability of payment mode
Other factor
16) Mode of payment:
Cash on delivery
Credit card / debit card
Internet banking
Other
17) Do you agree that payment procedure for online shopping is secured and convenient?
Strongly agree
Agree
Disagree
Strongly disagree
No opinion
18) Do you agree that online shopping website provide faithful information
Strongly agree
Agree
Disagree
Strongly disagree
No opinion
19) Are you satisfied with over all dealing in online shopping?
Strongly agree
Agree
Disagree
Strongly disagree
No opinion

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20) What is your opinion about return policy of online shopping?
Strongly satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied

21) How important are the following factors in your decision to purchase good from
internet?
Factors Very Important Neutral No Not
important import important
ant at all
Website
appearance
Easy to navigate
through website
Variety of
products
Special offer and
discount
Detail product
information
Home delivery

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22) What is your opinion regarding online shopping and physical store?

Factors Mark or tick

Cost of purchase reasonable

Convenient
a. detailed information
b. time delivery

c. easy to purchase

d. any time availability

e. comparison with other product/brand

Time Saving
a. less time to purchase
b. evaluating and selecting product

Security
a. safe and secure while shopping
b. protection of my security

c. trustworthy

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