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NSO Trainer Department: Reports To: Level: Feeder Jobs Next Move

This document describes the role of an NSO Trainer. The NSO Trainer provides station training to new team members in a new store opening environment. Key responsibilities include training and validating all team members in their positions using both classroom and on-the-job methods. The ideal candidate must be a validated Coach with at least 21 years of age who demonstrates strong skills in their current position. They must also be able to commit to travel for new store openings for periods of 3-4 weeks and work well under stress.

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Lancemachang Eugenio
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177 views2 pages

NSO Trainer Department: Reports To: Level: Feeder Jobs Next Move

This document describes the role of an NSO Trainer. The NSO Trainer provides station training to new team members in a new store opening environment. Key responsibilities include training and validating all team members in their positions using both classroom and on-the-job methods. The ideal candidate must be a validated Coach with at least 21 years of age who demonstrates strong skills in their current position. They must also be able to commit to travel for new store openings for periods of 3-4 weeks and work well under stress.

Uploaded by

Lancemachang Eugenio
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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NSO Trainer

Department: FOH or BOH


Reports to: NSO Team Leader
Level: Technical Expert

Feeder Jobs Next Move


 Coach  NSO Team Leader
 FOH Manager
 Kitchen Manager

Overview:
Provides station training to new Team Member trainees in a New Store
Opening Environment.
 Serves in a leadership and training/coaching role to Team Members
while executing each aspect of the job to Standards of Excellence
 Functions as Team Member change agent for all communications,
initiatives, projects, and programs as directed by RM, NSO Team
Leader & OSM
 Directs all aspects of the learning process for new Team Members

Responsibilities
 Train and validate all Team Members in their position. This training
may include classroom as well as on-the-job training methods
 Assist the Management Team as necessary

Relationships
 FOH Team Members
 BOH Team Members
 Management Team
 NSO Team Leader
 Guests

Skills/Qualifications
 Must be a validated Coach
 21 years of age
 Demonstrates proficient skills and knowledge in current position
 Currently active in training new Team Members in their home
restaurant
 Works effectively in stressful situations
 Possesses strong oral communication skills
 Projects an air of confidence, enthusiasm, and professionalism
 Possesses decision making capabilities and uses good judgment
 Ability to make a one year commitment to travel on behalf of the
Company
 Ability to accept temporary work assignments away from home
restaurant for 3-4 weeks at a time

Rock Your Future


 In good standing with home restaurant for the last six months
 Multiple validations: BOH must be validated at least 3 positions or
FOH must be validated at least 2 positions

Competencies
Intelligence
 Ability to think on their feet
 Common Sense
Integrity
 Makes the right decision versus the comfortable decision
 Walks the talk
 Strong sense of business maturity
 Role model
Drive and Energy
 Excellent pace and intensity
 Great attitude and focus
Communication
 Strong training abilities
 Listening skills
Flexibility
 Creative problem-solving skills
 Willingness to do “whatever it takes”

Bigg’s Attributes
 Individual Contributor and Technical Expert Attributes

Rock Your Future

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