Airline Cabin Crew Training
Textbook or e-textbook format
Partner-taught | Classroom or Self-study course
Working as cabin crew for a major airline is an exciting and challenging experience. In addition to jetting off to
exotic destinations, the job also requires a high degree of responsibility and specialization to ensure the
safety and comfort of passengers in line with industry regulations.
This course is ideal for young professionals looking to get a head start in the profession, introducing the skills
and responsibilities expected by the world’s leading airlines. Special emphasis is given to customer service
and procedures for handling unusual situations during flight, with the final module of the course giving useful
tips for completing the recruitment process.
This course also includes a safety equipment procedure (SEP) trainer providing an overview of the aircraft, safety
equipment and location of emergency procedures accessible via web or mobile.
Objectives Key topics
Upon completing this course you will be able to: ▪ Introduction to the airline industry and aircraft
▪ Understand the cabin crew profession, its ▪ Crew member coordination and communication
origins and current practices
▪ Customer service and managing passenger
▪ Identify aircraft types and relevant cabin crew interactions
functions
▪ Safety and emergency procedures (with virtual
▪ Manage passenger interactions in a variety of cabin walkthrough – narrow and wide body
circumstances aircraft)
▪ Recall emergency ad safety procedures
Course format
▪ This course requires approximately 45 hours of
Target audience study to be completed in 12 months from the
▪ Aspiring crew members purchase date (enrollment validity). After the
enrollment validity expires, the users will not
Study options have access to the course content and will not
▪ Enrol with an Authorized Training Center to be able to take the exam.
study these materials with the help of a local ▪ Student performance will be based on an
trainer. examination.
▪ Choose to study these materials on your own
and order online to receive your self-study
course materials in textbook or e-textbook
format.
Airline Cabin Crew Training
Exam information
You may choose to take your exam online (with remote supervision) or at one of IATA’s Exam Centers (where
physical presence is required).
▪ You will be given 3 hours to complete 100 multiple choice questions (closed text book)
▪ Passing grade is 60 correct answers; 90 correct answers are needed for a distinction
▪ You will be given 2 attempts to successfully complete the final exam.
▪ An IATA Certificate is awarded upon successful completion of the final examination.
Table of Contents
▪ Introduction to the airline industry ▪ Dangerous goods
Overview of the airline industry Air transportation of dangerous goods
Regulatory context of the airline industry Handling dangerous goods in the aircraft
Organizational structures in airlines cabin
▪ Air transport and flight operation ▪ Aviation security
Airport and passenger processing Coordinated efforts to increase aviation
Flight operation security
The aircraft cabin Unruly passengers as a threat to aviation
security
Theory of flight and altitude physiology
Unlawful interference
▪ Crew responsibilities and cooperation
Organizational structure on board the aircraft ▪ Customer service and interaction with
passengers
Communication on board the aircraft
Creating a customer service environment
Cabin crew duties in normal operations
Serving passengers with additional needs
▪ Managing abnormal and emergency situation
Managing unruly or drunken passengers
Perspective on air transportation safety
▪ Airline catering and onboard retail services
Turbulence and cabin decompression
Organization of airline catering
Firefighting and smoke removal
Serving meals on board the aircraft
Emergency landing and evacuation
Onboard retail services
▪ Medical emergencies on board the aircraft
▪ Cabin crew professional development
Medical emergency equipment on board the
aircraft
The cabin crew profession and life style
choices
Performing CPR, AED and Heimlich maneuver
Cabin crew professional development
Flight and cabin crew incapacitation
Contact us for more information: www.iata.org/training-contact
Register: www.iata.org/training/courses/pages/talg51.aspx
