DEVELOP AND USE OF EMOTIONAL INTELLIGENCE
PROJECT
CONTENTS
1. What are your emotional strength and weaknesses? .......................................................... 1
2. What are personal cause of stress I your work life and how do you deal with them? ........ 1
3. What are your emotional triggers and how have you learnt to manage them? .................. 1
4. What would you do to act as a role model to worker in your department in the
management of emotions? ......................................................................................................... 2
5. Are you open to feedback from others in relation to your EI? How would you go about
getting and using it? ................................................................................................................... 2
6. How does self-reflection factor into the continual development of your EI? .................... 2
7. How would you respond to a worker who is:? ................................................................... 2
8. How much knowledge do you have about cultural expression of emotions? How would
you use that knowledge? ............................................................................................................ 3
9. How would you adapt your leadership style to workers experiencing different
emotions? ................................................................................................................................... 4
10. How would you factor the emotions of workers into decisions that you make? ............ 4
11. How would you provide opportunities for workers to express their feelings and
emotions? ................................................................................................................................... 4
12. How would you make workers aware of how their emotions and behaviour affect
others and how would you manage their emotions? .................................................................. 4
13. What would you do to encourage others to develop their EI? ........................................ 5
14. What would you do to create a positive emotional climate in your department? ........... 5
15. How would you use the strength of workers to achieve workplace outcomes? ............. 5
Recommendations and Conclusion ........................................................................................ 6
BSBLDR501/PROJECT REPORT 2016
1. What are your emotional strength and weaknesses?
Answer:
STRENGTHS WEAKNESSES
Curiosity Aggressive
Love of learning Lazy
Creativity Impatient
Perspective Shy
Bravery Moody
Integrity Complaining
Kindness Controlling
2. What are the personal cause of stress I your work life and how do you deal
with them?
Answer: Workload and working overtime are the cause of stress. There is some way
to minimize the stress.
Think about the changes you need to make at work in order to reduce
your stress levels and then take action. Some changes you can manage
yourself, while others will need the cooperation of others
Talk about your concerns with your employer
Make sure you have enough free time to yourself every week.
3. What are your emotional triggers and how have you learnt to manage them?
Answer: I have self-respect and I cannot let anyone hurt my self-respect but sometimes
when I come across someone who doesn’t respect me I try my best to be nice to them
and if it doesn’t work I just try to let that person know nicely that it is not good to
disrespect someone and I try to be nice to them so they respect me.
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4. What would you do to act as a role model to the worker in your department in
the management of emotions?
Answer:
I will use a diversity of skills, experiences, and backgrounds within the team to
create an enthusiastic and innovative environment.
I try to build a climate of trust within the team.
I will look after the individual members of the team and their skills, and care
about them on a personal level.
5. Are you open to feedback from others in relation to your EI? How would you go
about getting and using it?
Answer: Feedback should be about behaviour, not personality. Feedback should
describe the effect of the person’s behaviour on you. I am open for any kind of
feedback about me and my work because it helps to improve my personality and work
skills and relation with my co-worker.
6. How does self-reflection factor into the continual development of your EI?
Answer: Self-reflection is important because it allows a person to learn from his or
her own mistakes and past situations. In order to develop your EI, you should always
self-aware. Because if you are not self-aware u will never know about yourself. Self-
reflection enables you to move from just experiencing, into understanding.
7. How would you respond to a worker who is:?
a. Extremely angry?
b. Extremely stressed?
c. Extremely upset?
a. Extremely angry:
Understand what doesn’t work with angry people.
Don’t be afraid of anger.
Prepare yourself in advance.
Acknowledge their anger.
Reward positive behavior.
When all else fails, just be kind.
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b. Extremely stressed:
Work with them to figure out what’s stressing them, break it down
into small steps to get through it, and try and figure out some ways to
stay motivated.
Use positive coping strategies. Positive coping includes things like
making immediate and short-term goal lists, focusing on the
positives, seeking help to get things done.
c. Extremely Upset:
Good listening is a very good start
Be physically still and relaxed, not agitated or using sudden body
movements. When you talk, use a calm voice.
All the time, watch how the person is responding. Listen and learn
from what they tell you about how they are feeling. Adapt your style
to suit them.
Accept their response – don’t argue or disagree with them. If you
think something else is advisable, such as a medical check-up,
calmly explain why.
8. How much knowledge do you have about cultural expression of emotions?
How would you use that knowledge?
Answer: I have a good knowledge about cultural expression because in my workplace
there are many people work who are from different and religion and different
countries. So I deal with them every day and know about their culture and tradition. It
also helps me manage my co-worker and their feelings and help me make a good
working environment.
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9. How would you adapt your leadership style to workers experiencing different
emotions?
Answer: I would like to choose a coaching leader style. Because this type of leader
believes in investing time in workers so they can succeed in the long term. They help
the worker to build personal strength that will make them more successful and to
improve their performance. They care about the success of workers, which is a
testament to their EI.
10. How would you factor the emotions of workers into decisions that you make?
Answer: To be a good leader you should care about your worker’s emotion while
taking any decision or making any policy. But sometimes according to the situation of
organisation or in a time of crisis you have to take a decision who is more favourable
in the organisation.
11. How would you provide opportunities for workers to express their feelings and
emotions?
Answer: I will ask workers to participate in decision-making. I support a sense of
teamwork and listen to worker opinions before making a decision. Taking in the needs
of others into account when making a decision is also a characteristic of EI.
12. How would you make workers aware of how their emotions and behaviour
affect others and how would you manage their emotions?
Answer: I will talk them friendly and give them a short break to refresh their minds.
Also, I would try to discuss with them that how to manage emotions and how they can
use them in a positive way instead of negative. I will listen to them and like to hear
their views minimize their stress.
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13. What would you do to encourage others to develop their EI?
Answer:
Encourage employees to take ownership of their jobs and to strive for
personal excellence.
Be knowledgeable, and share resources and referrals.
Make sure job responsibilities are clear and useful.
Discuss skills that are essential to be successful in the job.
Provide opportunities for increased responsibility and career advancement.
Give honest recognition for work achievements.
14. What would you do to create a positive emotional climate in your department?
Answer:
Teamwork: Conduct team meetings that serve to increase trust and mutual
respect among team members
Responsibility: Encourage people to initiate tasks and projects they think
are important. This creates trustworthiness that uses organizational
resources appropriately to achieve results.
15. How would you use the strength of workers to achieve workplace outcomes?
Answer:
Encourage team members to act as “strengths advocates” to help others use
their talents and gifts more fully.
Consider cross training among teammates who have specific strengths.
Allow strong employees to take responsibility for their own career
opportunities through special assignments or off-site activities.
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Recommendations and Conclusion
Emotional intelligence is a very important ability to have for anyone working in any
kind of environment. Emotional intelligence can help a leader to manage their work in
a more proper way and make their staff more productive. At the conclusion, to get more
productivity and positive climate on workplace a leader should and have good EI and
self-aware.
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