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Hyvee Return

Hy-Vee is temporarily suspending its return, refund, and rain check policy due to the COVID-19 pandemic. Beginning March 24th, Hy-Vee stores will not accept returns of non-perishable products but will allow exchanges of fresh products that do not meet quality standards. Additionally, Hy-Vee will stop issuing rain checks for out-of-stock products due to unprecedented demand and limited availability. These policy changes are aimed at ensuring customer and employee safety by preventing potential reintroduction of products into stores.

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Matt Gunn
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2K views1 page

Hyvee Return

Hy-Vee is temporarily suspending its return, refund, and rain check policy due to the COVID-19 pandemic. Beginning March 24th, Hy-Vee stores will not accept returns of non-perishable products but will allow exchanges of fresh products that do not meet quality standards. Additionally, Hy-Vee will stop issuing rain checks for out-of-stock products due to unprecedented demand and limited availability. These policy changes are aimed at ensuring customer and employee safety by preventing potential reintroduction of products into stores.

Uploaded by

Matt Gunn
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Media Contact:

Christina Gayman
Director, Public Relations
Office: (515) 267-7720
Hy-Vee, Inc. • 5820 Westown Parkway • West Des Moines, Iowa • 50266
Mobile: (515) 783-6719
cgayman@hy-vee.com

FOR IMMEDIATE RELEASE

Hy-Vee Announces Temporary Change to In-Store Return Policy


WEST DES MOINES, Iowa (March 23, 2020) — Hy-Vee, Inc. announces today that it will be temporarily
suspending its return, refund and rain check policy until further notice.

Beginning tomorrow, March 24, Hy-Vee stores across its eight-state region will not accept returns or issue rain
checks for its products. If customers find that any fresh product, such as produce, meat, seafood or deli items,
do not meet Hy-Vee’s standards for freshness, then those products can be exchanged for a new product. Non-
perishable products, however, will not be accepted.

“The health and well-being of our customers and employees remain our highest priority,” Randy Edeker, Hy-Vee
chairman, CEO and president, said. “Because we can’t trace where our products go after they leave our store,
we can no longer accept certain products for return. With this change, our customers can feel safe knowing that
all products they purchase at their local Hy-Vee have been in our stores the entire time.”

If customers have a defective product they’ve purchased from a Hy-Vee store, they can exchange that product
for a new item, since those products will not be re-stocked.

Additionally, due to unprecedented demand for certain products and limited product availability, Hy-Vee stores
will temporarily stop issuing rain checks for products that are out of stock.

Hy-Vee is closely monitoring the current COVID-19 situation and will continue to adjust its policies as necessary
based on the changing situation.

###

Hy-Vee, Inc. is an employee-owned corporation operating more than 265 retail stores across eight Midwestern
states with sales of $10 billion annually. The supermarket chain is synonymous with quality, variety,
convenience, healthy lifestyles, culinary expertise and superior customer service. Hy-Vee ranks in the Top 10
Most Trusted Brands and has been named one of America’s Top 5 favorite grocery stores. The company’s more
than 80,000 employees provide “A Helpful Smile in Every Aisle” to customers every day. For additional
information, visit www.hy-vee.com.

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