L&T CONSTRUC

C CTION QUALITY
Y MANAGEM
MENT SYSTE
EM
POWEER TRANSMMISSION & DISTRIBU
UTION (DOMESTIC) Rev No:0
02
SUB S
STATION BU
B & INDUSSTRIAL ELECTRIFICAATION BU Page 15 of
o 40

Quality Co
ontrol – Partt of Quality Management
M focused on fulfilling Qua
ality requirem
ments.
Project Qu evel document at projectt site specifying which prrocedures an
uality Plan – An apex le nd associated
resources shall
s be applied by whom t a specific project, prod
m and when to duct, processs or contract.
Procedure
e – Specified
d way to carryy out an activvity or a proccess.
Repair – T
The process of restoring
g a non-confforming cond
dition such that
t m conforms to the origina
the item al
specified re
equirements, where such
h a repair or restoration iss acceptable
e.
Review – A stage in a construction en a third parrty Inspectorr or L&T- PTD (D) repressentative ma
n cycle, whe ay
verify recorrds and or prrocedures an
nd determine
e the accepta
ability of the same.
s
Supplier– Any person
n / firm or Co
ompany app he customer directly or through
pointed by th t L&T
T- PTD (D) to
t
oduct/service
provide pro e.
Third partty inspectio
on – A servvice provided
d by any re
ecognized ind
dependent agency
a ployed by the
emp
Customer or by L&T- PTD (D) to
o oversee insspections an
nd tests for materials whenever
w quired by the
req
customer o
or his represe
entative.
Vendor / S
Supplier – Any
A person, firm
f or Comp
pany appointted by the cu ectly or through L&T- PTD
ustomer dire D
(D) to provide service in
n the execution of the pro
oject.
Witness point
p – A stage in the production cycle when a third parrty inspectorr, contractor or compan
ny
representa
ative witness pection and or test to determine the
ses any insp e acceptability of an ite
em for furthe
er
processing
g.

4.0 QUA
ALITY MAN
NAGEMEN
NT SYSTE
EM
4.1 GEN
NERAL REQ
QUIREMEN
NTS
Power Tran
nsmission & Distribution (Domestic) of
o SS BU & IIE BU has a well-establis
shed Quality Managemen
nt
System (QMS) in line with
w ISO 9001- 2008 and is constantlyy taking appropriate step
ps to improve
e its efficienccy
and effectivveness.

Relevant p
procedures established
e c
clearly speciffy the busine
ess processe
es and criteria & methodss for effectiv
ve
operation, monitoring and controll. Necessaryy resources and inform operation and
mation to support the o
ocesses are established.
monitoring of these pro e

a) Four key business processe

es (Fig 4.1) have been identified fo
or the imple
ementation of
o the qualitty
mana
agement system and are applicable throughout th
he organization.

 Business Developme
ent
 Technology Develop
pment & Engineering
 Operatio
ons
 Resourcces & Supplyy Chain Mana
agement

These are depicted thro

ough business process model
m (Fig 4..1).

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 L&T CONSTRUC
C CTION QUALITY
Y MANAGEM
MENT SYSTE
EM
POWEER TRANSMMISSION & DISTRIBU
UTION (DOMESTIC) Rev No:0
02
SUB S
STATION BU
B & INDUSSTRIAL ELECTRIFICAATION BU Page 16 of
o 40

L&T Vision

L&T-E
ECCD Quality Policyy

Qu
uality Objectives
Key Business Proccess

Business Development
D Te
echnology Opera
ation Resource
 Marketing  Technology Development/  P
Project Planning  Mobilisation/
 Tenderiing Accquisition  E
Execution Procurementt M
 Kick offf Meeting  Proposal Engineerring  M
Monitoring w
& Review Optimization E
 Basic Engineering
g  C
Comissioning  Demobilisatioon E
 Detailed Engineering T
S I
C C
T N
U U
A G
S S
T After Sales
S Service
T T
U S
O O
T DLP T
M M
O A
E E
T
R R Suppo
ort Process R
U
Y
T
R S
R O
E Strategic Plannin
ng Quality Safety A
E Processes & Productss HSE policy implementatioon R
Q Analysis of Environme
ent T
Q Analysis of Performan
nce Documentation, Auditts & Monitoring Monitoring, supporting & Review Y
U Strategic Plan Management Reportin ng Management Reporting I
I U Mergers & Acquisition
n S
I R
R Benchmarking F
R E
E A
E Human Resourcces Information System
ms Q
M Finance, a/c & Administration
A C
M Annual financial plan Manpower budget CeMa U
E T
E Financing for investmeent & working capital Recruitment & HR adm ministration EIP I
N Performance measure ement Annual appraisal Data bank I
N R
T Financial audits & stattutory reporting Training & evaluation for staff O
T E
S N
S M
E
N
Measurement & T
Reporting S
Business Monitoring & Review
Divisional Board Meeting
g
Businness Management Committee
C meeting
CGM
Sectoor Committee Meeting
Mana agement Review Me eeting

Fig 4.1: QMS MO

ODEL

b) The seque
ences of the respective processes
p or sub-processses are depiccted through the processs flow charts.
The business group ha
as establishe
ed procedure
e for monitorring, measurring and analysing of these processe
es
and to takke necessaryy actions to achieve
a planned results and continua ent of these processes. It
al improveme
has also maintained relevant procedures to
t identify and
a exercise
e required control over outsource
ed
processess.

The organ
nisation struccture is show
wn in this ma
anual in annexure - B. The
T responsibilities and authorities
a fo
or
each function are defiined in 5.5.1
1. These include Engineering detailin
ng, Tenderin
ng, project coordination &
monitoring
g and service departmen
nts for effecttive monitoriing, control and correctivve / preventtive action as
a
appropriatte for respecctive function
ns. Effective
eness of the quality mana
agement sysstem is evalu
uated through
review me arious levels and course correction made
eetings at va m accordingly. The meetings
m havve predefined
agenda. T
The information flow is afffected through the minuttes of meetin
ngs to ensurre that both operation
o and
control of these
t processses are effe
ective and tra
ansparent.

Page 16 of 330
 L&T CONSTRUCTION QUALITY MANAGEMENT SYSTEM
POWER TRANSMISSION & DISTRIBUTION (DOMESTIC) Rev No:02
SUB STATION BU & INDUSTRIAL ELECTRIFICATION BU Page 17 of 40

Process Flow Chart

Customer

Strategic Business Tendering

Planning Development Process

Detailed
Tech Pre-bid Engineering
Collaboration Engineering

Project Planning
Resource (Initial planning)

Procurement
Mobilization
Process

Construction
Process

Operation Monitor & Review

Coordinators

DLP / After Sales Close out Customer

c) The business group has established and implemented the documented procedure for Resources
management. Minute planning is done for each project site for the Human Resource and Plant & Machinery
and other requirements. Well-established systems exist for acquisition, monitor & control of effective
utilisation of the resources against annual targets set.
d) Management Information System (MIS) is the tool used in organization for systematic data collection and
reporting. Procedure for project coordination & monitoring provides the details. This data is used to review,
analyse and monitor various projects (MIS WP 01) at different levels. Meetings, minutes with actions are
developed and communicated to concerned persons for implementation and improvement.
e) The business group has established procedure for monitoring, measuring and analysing of these processes
and to take necessary actions to achieve planned results and continual improvement of these processes. It
has also maintained relevant procedures to identify and exercise required control over outsourced processes.
f) Persons responsible for implementation do so as per plan; results are measured against targets set.
Performance measurement aims at continual improvement; inability to do so calls for review of processes to
improve effectiveness.

Wherever the processes are outsourced for some specific products (Projects / Products / contracts), these
are controlled in accordance with the documented Quality Management Systems (OPR WP 01, 02 and ENG
WP 01).

Page 17 of 330