Pending Complaints Summary 2017-2019
Pending Complaints Summary 2017-2019
2020)
                                                                                                      Comp
SNo Comp No. Comp Date                         Description of Complaint                                                       Remarks                     Status updation
                                                                                                   pending with
                                                     Complaint Register - I&II
                                                                                                     ODGSM        Comp. noted on 05/08/17 and
                                                                                                                  informed that Due to shortage
                                                                                                                  of LT power cables, it is not
                                                                                                                  possible to move the box from
                          Tail race area lighting DB is located on the DT gate gantry area at                     TRC to other place. It is better
                          EL+91.4M. Shift O&M staff is switching ON lights in the evening and                     to do cleaning by the Civil wing.
                          switching OFF lights in the morning times. Large snake movement                         Since Power house
                          is observed frequently on the steps path and lighting panel area,                       construction, the TRC area
 1     239    8/2/2017    even though the area is kept clean, which is very harmful to the                        cleaning works are carried out
                          shift staff. If any unwanted incident occurs, that will be big loss to                  by Civil wing. CE/O&M/NSHES
                          organisation and their families also. In view of the above, it is                       instructed DE/EM to look in to
                          requested to arrange to provide tail race 'light ON/OFF'                                the matter. 1No. light is
                          arrangement at EL+85.6m                                                                 provided on steps but it's switch
                                                                                                                  is provided in the Lighting DB.
                                                                                                                  Hence ther is no use of           After receipt of Material
                                                                                                                  providing this light. Permanent the comp will be closed as
                                                                                                                  solution is to be made.           updated by ODSGM on
                                                                                                                                                    04.01.19
                                                                                                     MRT, I&C     Comp. noted on 11/8/17 and
                                                                                                                  MRT: informed on 13/08/17 that
                                                                                                                  the spare meters are not
                       When NBFLC issued on Tallepalley Feeder-II, when CB-52 opened,                             available and will be replaced in
 2     263   8/10/2017 it is observed that current and voltage displayed as 100A and 15KV                         couple of days. But further
                       respectively on TP-II                                                                      status not yet updated and
                                                                                                                  I&C:noted & status not updated
                          Pending comp No 360,Dt.28.8.16, When U#8 is in Service, 352 is              Indoor      Comp. noted on 18/09/17 and
 4     325    16.09.17    closed to charge RBLHS by keeping 352 and 252G in test mode.                            status not updated
                          But 252G got tripped.
                                                                                                     ODGSM        Comp. noted on 17/09/17 and
                                                                                                                  on 18-09-17 informed that
 5     329    17.09.17    Lights are not glowing on Tail race between U#2 to U#8                                  found 2 defective chokes and 1 Updated on 4.1.19 that
                                                                                                                  No. Bulb and Status yet to be  the indent raised for the
                                                                                                                  updated.                       material
                          While U#2 is in service as SCG as the breaker 252G & 352 are                Indoor      Comp. noted on 10/10/17 and
 6     362    10.10.17    closed & kept in test on UAB-2, but the discrepency feedback is not                     status not updated
                          occured on SCADA & MOSIAC panel,
                                                                                                       EM         Noted and informed that
                                                                                                                  estimate for servicing of EOT
                                                                                                                  crane is already prepared and
                          While moving EOT crane heavy sounds are observed during long
 7     370    13.10.17                                                                                            submitted for approval. It is to
                          travel operations.
                                                                                                                  be noted that there is no           Informed that it is rectifed
                                                                                                                  problem in EOT rane rail. Status    but the problem still
                                                                                                                  yet to be updated.                  persists
                                                                                                       MRT        Noted and informed that, there
                          LD/VS informed that, even though U#8 is in shut down condition, it                      is a problem with transducer
 8     408    23.10.17
                          is shown on their MOSIAC that the unit is in Service as SCG                             and need to be replaced. Status
                                                                                                                  Yet to be updated.
                                                                                                       MRT        Noted on 28-10-17. Status Yet
 9     421    27.10.17    Bus B PT fuse fail alarm is not recorded on SCADA
                                                                                                                  to be updated.
                                                                                                       MRT        Noted and informed that,
                                                                                                                  because of the failure of cables
                          220KV busbar protection Panel of R,Y,B: The following LEDs are                          from MBs, the LEDs are blinking
10     437    11.11.17
                          continuously blinking, Primary objection, ZA,ZB and Int alarm                           and LC is needed to rectify the
                                                                                                                  problem. Status Yet to be
                                                                                                                  updated.
                                                                                                       MRT        Noted and MRT informed that
                          U#7: Tripped from SCG on the following Conditions:1. Bearing
                                                                                                                  the comp. is under                  Informed that it is rectifed
11     445    15.11.17    Temperature very high, 86-1B& 86-2 operated, MRT Master trip
                                                                                                                  observation.Status Yet to be        but the problem still
                          86A&86B groups operated, protection G2, G3 operated
                                                                                                                  updated.                            persists
                                                                                                       MRT        Comp. Noted and informed that,
                                                                                                                  this is due to ULDC cable. New
                          The LD/VS informed that when U#2 is in service as SCG, the
                                                                                                                  cable will be laid once the
12     460    25.11.17    reactive power showing on LDC SCADA as lagging. When U#3 & 5
                                                                                                                  estimate for the same is
                          ARE IN SERVICE AS SCG, the reactive power is not showing
                                                                                                                  processed. But,Status Yet to be     Will be taken up during
                                                                                                                  updated.                            AMC works
                                                                                                      MM-I        Noted and state that this
                          U#2: While the unit is in service as SCG, Air Admission is frequently
13     606    03.2.18                                                                                             complaint is Under observation.
                          occuring within the span of 34Min
                                                                                                                  But,Status Yet to be updated.
                                                                                                       MRT        Noted and stated that this          Should be Confirmed by
                          U#8: When Unit is in service as SCG, PC & Pumpthe energy meter                          complaint is Under observation.     A&C on Auto PF
14     612    06.02.18
                          reading is varied by 1 unit in SCADA                                                    But,Status Yet to be updated.       Regulation. Problem Still
                                                                                                                                                      persists
                                                      Complaint Register - III                                                                        Will be taken up during
                                                                                                                                                      AMC/overhauling works
                                                                                                                       Noted on 09-05-18 and
                          U2: It is observed that oil Leakage from the thrust bearing sump                         Informed that will be attended
15     16     09.05.18
                          bottom at turbine pit . Please check and rectify the same                                  during over hauling time of
                                                                                                       EM-I                    Unit-2
                                                                                                                    Noted on 07.06.2018. Comp.        The discharge
                          TPF-I, During breaker (CB52) mechanism testing, B-Phase trpped                                 status not updated           measurement system will
16     58     06.06.18
                          pole discrepency not recorded byt R & Y phases recorded                                                                     be rectified soon updated
                                                                                                       MRT                                            on 20.12.19
                          U#2: While the unit is in service as PC to check the                                      Noted and stated that Meter
                          autosynchronizer mode, with out closing breaker (Outdoor DC                               erronious, Indent raised for
17     102    21.06.18
                          supply in OFF). Energy Meter recorded around 8-10 units even                             procurement of Energy Meter.
                          though breaker didnot closed physically                                      MRT            but status not updated.
                          U#7 Pump & U#2BBG: After synchronization, unit got tripped                                Noted on 06.7.2018. Comp.
18     133    05.07.18
                          protections, G2, 86-1B, GA, GB, GC operated                                  MRT              status not updated
                                                                                                             Noted and stated that Indication
                          U#2 to 8 Functional group ON/OFF lights are not glowing in UCB                     lights will be replaced soon after
19    150      11.07.18
                          floor                                                                                 procurement. but status not
                                                                                                    A&C                    updated.
                          When RST-1 tripped on fault, Outgoing supplies recorded on                         Noted on 24.7.2018. But,Comp.
20    188      23.07.18
                          SCADA                                                                    MRT              status not updated
                          U#3: While the machine is in service as pump, "motor mode ON"                         Noted on 4.8.2018. Comp.
21    218      04.08.18
                          FB is not occurred on SCADA                                               I&C             status not updated
                          Stage-II Battery Charger: when U7&8 are in service as GEN 220V                        Noted on 7.8.2018. Comp.
22    221      04.08.18   stg-2 charger o/v, u/v operated alarm was occured frequently on                           status not updated
                          SCADA.                                                                   MRT
                          Bus B: It is observed that 44kv persisted on SCADA eventhough                        Noted on 7.8.2018. Comp.
23    222      05.08.18   bus coupler and 189 A&B are opened. The voltage observed on                             status not updated
                          Bus A is 179KV                                                           MRT
                                                                                                                 Noted and stated that the
                          U#1:Water leakage observed from one of the wicket gates in the                     complaint will be attended at the
24    228      08.08.18
                          turbine pit                                                                         time of AMC/ Capital overhaul.
                                                                                                   MM-I           Status yet to be updated.    pending with I&C
25    243      13.08.18   U#4&6, MW is not received at Load Dispatch                               MRT         Noted and status not updated
                                                                                                                 Noted and stated that the
                          220V stage-I charger O/V, U/Voperated alarm occured on SCADA.                       cables are damaged and need
26    253      17.08.18
                          The earth leakge observed as -10ma                                                   to be replaced. Further status Normal from EM side
                                                                                                   MRT               yet to be updated.        updated on 18.12.18
                          U#1: GOP 1&2 Pump ON as GOP accumulator pressure low Alarm                           Noted and state that it is Kept
27    259      22.08.18   recorded in SCADA & observed havy sound when GOP 1&2 Pump                           under observation. But, status
                          is ON                                                                    MM-I                 not updated
                          U#1: It is observed that heavy sound is heard from GOP-1 pump                       Noted and stated that it is Kept
28    271      26.08.18   (Main). At this instant both pumps are ON due to GOP accumulator                    under observation. But, status
                          pressure low 2AR                                                         MM-I                 not updated
                          U#8: While the unit is in service as GEN, it is observed that guide
                          vane is getting gradually redued without any changes in Gate                       Noted and stated that it is Kept
29    292      01.09.18
                          limitter.As a result MW output of the machine is also getting                      under observation. But, status
                          reduced                                                                  A&C I             not updated
                          In line diagram of LT Layout, From RBRHS incoming breaker of                        Noted on 19.9.2018. Comp.
30    334      18.09.18   SAB-III feedback (Indication) is not showing correct feedback.                      Progress yet to be updated
                          When the breaker is OFF position the feedback is showing ON               EM
                                                       Complaint Register - IV
                                                                                                              Noted on 24.10.2018.and I&C:
                          U#1: It is observed that, there is difference between MW value on                        stated that it is under
31     45      23.10.18
                          SCADA & Energy Meter.                                                                  observation, MRT: Comp.
                                                                                                  MRT, I&C         Progress not updated
                          U#8: While taking the unit into service as GEN, immediately after                  Noted and stated that it is under
32     55      30.10.18
                          synchronization, reactive power raised to -42MW                           I&C                 observation
                                                                                                              Noted on 29.11.18. and Indent
                                                                                                                 raised for the material as    Indent raised for the
33     94      29.11.18   Street lighrs are not working (Complaint written by SPF)
                                                                                                                  updated by ODSGM on          material as updated by
                                                                                                  ODSGM                  04.01.19              ODSGM on 04.01.19
                          U#6: While unit is in service as GEN, ON SCADA the load is               MRT       Complaint Noted on 21-12-2018
34
      131      21.12.18   showing as 92MW but at load dispatch end the is load is 40MW.                      and status yet to be updated
                                                                                                    A&C      A&C informed that The existing
                          U#4,5,6: It is observed that there is difference of GV & GL positions              transmiters have some error.
35
                          in SCADA to field                                                                  New transmitter will be procured
      152      05.01.19                                                                                      and replaced
                                                                                                   MRT       noted on 08.01.19 and status
36                        The Loads of all units are mismatched with the LD loads
      158      07.01.19                                                                                      yet to be updated
                          U#6: While unit is in service as GEN, Generator over/under voltage       MRT
37                        Stage-I alarm occured on SCADA at that time Generator voltage is                   Noted on 14.01.19 and status
      173      13.1.19    14.3KV                                                                             yet to be updated
                          U#4: While taking unit into service as GEN, at the time of shut          MM-I      Noted on 21.01.19 and A&C:Not
38                        down, GOP faulty alarm is occured in SCADA and in the panel                        related MM-I: status yet to be
      192      21.01.19   71SL flag is reset                                                                 updated
                          U#3, synchronized with the grid as POC with -35MVAR and grunt is         MRT
39
      215      27.1.19    observed                                                                            status not updated
                                                                                                   MRT       Noted 2.2.19, status not
40                        U#8, even when the unit in S/D MW is showing at LD
      225      02.02.19                                                                                      updated
                                                                                                   MM-I      I&C informed that the feedback
                                                                                                             not got from the field, I&C
                          U#7, While deparalleling the units as pump Cooling water valve                     informed that not related to
41
                          doesnot closed in Auto and HMI command given twice                                 them, MM-I noted but status not
                                                                                                             updated,A&C-updated Not         Status updated as A&C as
      238      09.02.19                                                                                      related to A&C                  not related to A&C
                          U#5: It is observed on the UAB, both Yellow (auto trip) and yellow       indoor    noted on 18.2.19 status not
42
      252      15.02.19   (ON) lights are indicated on 352 breaker                                           updated
                          U#7:while the unit is in service as SCG,observed wicket gate B2          MM-I      will be attended during AMC
43
     282 (a)   01.03.19   abnormal sound & vibration                                                         works
                                                                                                  I&C, A&C   I&C: informed that complaint
                          U#3: after S/D while change from 252G to 352 GOP functional GP
44                                                                                                           under observation and A&C:
                          getting OFF
     284 (a)   02.03.19                                                                                      status not updated
                                                                                                  ODSGMM     noted on 4.3.19 status not
45                        lighting in Odyard is not sufficient
     290 (a)   03.03.19                                                                                      updated
                          when SSLM feeder tripped, Bus A tripped, U#5 tripped no indication       MRT       noted on 5.3.19 status not
46
     291 (a)   03.03.19   of protections on SCADA                                                            updated                         under progress
47     299     05.03.19   while taking unit 2 as PC CH1 auto/manual failed occurred                 A&C      under observation
                          U#3: after S/D while change from 252G to 352 GOP functional GP             I&C     noted on 7.3.19 status updated
48
      301      06.03.19   discrepency occurred frequently                                                    as under observation
                                                                                                   Indoor    noted on 9.3.19 status not
                          U#2: while extending supply from U2, 252M (test Mode) (Pump
49                                                                                                           updated by indoor, I&C updated
                          mode) to Reserve Board 352 close, 252 M tripped
      307      09.03.19                                                                                      as normal
                          U#6: while deparalleling the unit after CB52 opened GOP functional        I&C      noted on 12.3.19 status
50
      314      12.03.19   Grp is OFF                                                                         updated as under observation
                                                                                                    A&C      complaint under observation by
51                        U#4 temperature recorder not working
      317      13.03.19                                                                                      A&C
                                                                                                    I&C      Complaint is repeating, updated
                          when U2 is taken into service as BBG while S/D CB41 did not open
52                                                                                                           by A&C as normal from their
                          in auto
      321      14.03.19                                                                                      side
                                                                                                  ODSGM      Indent placed for temp guage
                          U#8: when the unit is in service as Gen, observed oil and wdg temp
53                                                                                                           and the comp is under
                          of the limb is 32/40
      339      22.03.19                                                                                      observation
                                                                                                    I&C         noted on 23.3.19 status not
                          U#6:while the unit is synchronized with the grid as Gen, within a                     updated by I&C, updated as
54
                          span of sec, MVAR varied from 26.3 to 30                                             normal from A&C and doesn’t
      342      22.03.19                                                                                                belong by MRT
                                                                                                   MRT       noted on 25.3.19 statusupdated
                                                                                                             as under observation by A&C,
55                        U#7: unit in normal S/D condition, 86-1B, Grp B, G2 operated
                                                                                                             updated as normal from MRT
      345      24.03.19                                                                                      and I&C
                   Complaints Pending from 01.04.2019 to 31.03.2020 (as on 03.05.2020)
                                                     Complaint Register - V
                                                                                           Comp
                Comp
SNo Comp No.                               Description of Complaint                       pending                Remarks
                 Date
                                                                                            with