Lauren B.

Littlejohn
Email: Lauren.littlejohn@va.gov

Education
Doctor of Public Health in Public Health Leadership, Georgia Southern University Expected
May 2021
GPA: 4.0/4.0
Honors: National Nursing Education Initiative (NNEI) Scholarship Recipient (100%), Gates
Millennium Scholar, Sigma Theta Tau International Honor Society of Nursing

Master of Public Health in Health Management and Policy, Emory University May
12, 2014
GPA: 3.8/4.0
Honors: Gates Millennium Scholar, Sigma Theta Tau International Honor Society of
Nursing

Bachelor of Science in Nursing, Winston Salem State University May

12, 2012
GPA: 3.6/4.0
Honors: Gates Millennium Scholar, Chancellor Scholar recipient (100% tuition), Sigma
Theta Tau International Honor Society of Nursing, Epsilon Tau Sigma (Allied Health Honor
Society)

Professional Experience
Veteran Health Administration, Decatur, GA 12/17-
Present
Director’s Office-Regional Telehealth Service 40 hours
per week
Supervisor: Jennifer Bonds

Performance Improvement Coordinator-Registered Nurse

 Participant of Veterans Administration Leadership Upward Expectation Leadership
Effectiveness Accountability and Development Program (VALUE LEAD):VALUE project
was on creating and developing the Atlanta’s Healthcare System facility Journey to
becoming a High Reliability Organization, HRO. Evaluated the HRO training conducted to
service chiefs and executive leadership team. Developed semi-structure evaluation
interview guide and interviewed several service chief members. Analyzed the data from
the evaluation and identified key themes. Identified recommendations and presented
findings to Atlanta Education department and VISN leadership team.
 Service Line Representative of Employee Engagement Committee:
o Served on the Employee Engagement Committee since April 2019. Analyzed All
Employee Survey Results and conducted training on how to do action plans
based off data from All Employee Survey.
Littlejohn Resume 2

o Assisted with the drafting of the charter for the committee.

o Presented updates on the Employee Engagement Committee work to National
Improvement Specialist, Center of Improvement Coordination, Office of
Reporting, Analytics, Performance, Improvement, Deployment (RAPID) during
the Strategic Analytics for Improvement and Learning (SAIL) quarterly site visit.
o Facilitate the scheduling of the All Employee Survey (AES) presentations to all
service lines chiefs and representatives.
 Utilized a comprehensive, organized, continuous readiness program (Quality
Management program oversight) to identify opportunities for improvement in Regional
Telehealth Service which resulted in the expansion of telehealth capabilities in: Primary
Care, Eye Care Service, Pharmacy, Mental Health, and Dermatology services.  I also
developed and implemented new telehealth programs for Stroke, Prediabetes, and Tele-
Acute Pilot.  These modalities increased access for our Veterans in South Carolina,
Georgia, and
 Presented a poster at the American Public Health Association in Philadelphia on
Improving organizational culture through telehealth team collaboration. Tools, such as,
All Employee Survey, help organizations evaluate employee perceptions about their
culture, which can improve employee satisfaction and provision of healthcare service,
and decrease burnout. There were over 13,000 attendees present at the conference.
 Instrumental in increasing staff participation by 20% in the All Employee Survey as well
as the implementation of presentations to all Service Chiefs on the results of the AES
and the development of AES Action Plans to improve employee morale.
 Facilitator for the Opioid Process Improvement Team informed consent compliance that
resulted in an increase of 50%.
 Exceptional knowledge of automated data processing systems and their application for
communication and data management. (e.g., VISTA, CPRS, VHA Intranet, Pyramid
Analytics, Microsoft Word, Excel and Outlook).
 Certified Lean Six Sigma Yellow Belt. The aim of the project was to improve inventory
tracking in surgical care and patient care services to 95% threshold. Surgical Service and
Patient Care Services met the 95% threshold for passing inventory accuracy.  Developed
and presented training to service chiefs and administrative officers on completing
equipment inventory list.
 Serves on the Administrative Investigative Board. Experience in completing fact-finding
and research. Conducts, collects and analyzes evidence to determine what happened
and why it happened, so that individual and systemic deficiencies can be identified and
effectively corrected.
 Received Poster Competition Award at Palmetto Care Connections Conference in
Columbia, SC on April 9, 2019 for poster presentation, Overcoming Barriers of
Implementation of a Telehealth Program.
 Facilitated multiple process improvement teams: Opioid Process Improvement, Diabetes
Project, Tele Acute Care Pilot, Increasing Clinical Capacity, Heritage Pharmacy Contract
Use Reduction, and Improving Organizational Culture.
Littlejohn Resume 3

 Improved opioid informed consent compliance by 50% by working with each Tele-
Primary Care clinical team to schedule patients without informed consent to come into
clinic for education of proper opioid medication management.
 Co-investigator on Diabetes telehealth management project for Dublin VAMC that was
sponsored by the Office of Rural Health.
 Developed and implemented over 10 Standards of Operating Procedures to improved
clinic flow operations for telehealth clinics (20+) to improve clinic cancellation.
 Facilitate and orient Georgia State University Undergraduate Health Informatics
students to Atlanta Veteran Affairs Health Care System (20 students since January
2018). Create orientation manual and preceptor manual by assigning individual
educational sections for self-study for students. Monitors and facilitates completion of
orientee paperwork to provide up to date information on orientees progress and
development.
 Teaches as Guest Lecturer for Georgia State University Undergraduate Health
Informatics program since July 2018. Presents a Quality Improvement Presentation for
students once a semester.
 Initiated monthly webinars on services offered by Regional Telehealth Service hub to
increase awareness to the program. There were 6 webinars on tele-health services via
Skype/ Adobe Connect. Webinar attendance has ranged from 15 participants to up to 30
participants. From the webinars, there has been four new sites requesting assistance
with setting up services from hub.
 Works with Clinical Applications Coordinator (CAC) for developing clinical reminders
reports to improve the facility metric of timely retinal eye disease performed by the
facility. Worked with CAC to getting the clinical reminder logic corrected and developing
report for all PACT teams to help determine the delinquent number of cases.
 Participated in internal review activities/audits and utilized the information gathered to
make decisions about how best to make determining influences on the organizational
operations. Identified issues with contract and worked to get issue fix. Issue was not
able to be fixed, so worked on de-obligation of contract that resulted in cost saving of
$252,000.
 Assesses processes, policies and procedures related to performance improvement and
makes recommendations and/or implements strategies for improvement. Created
standard of operating procedure to improve the number of delinquent travel memos for
staff within the department.
 Articulates comprehensive knowledge of current trends and issues in quality
improvement locally and nationally. Tracks trends at VA and develops strategies to
modify.
 Facilitates implementation of innovative models in performance and quality
improvement. Applied to the VHA Innovators Network for Spark Grant for developing
tele-pre-diabetics project. Application was accepted for funding ($5,000) for FY 20.
 Utilizes the nursing process when assessing, planning, implementing, evaluating, and
documenting nursing care provided and initiates changes to ensure quality care.
Littlejohn Resume 4

 Develops data capture and reporting procedures to track progress of quality program
management initiatives.
 Recommends corrective actions and assists in the implementation and evaluation
processes to assure that actions are effective.
 Works with medical center staff to ensure continued accreditation readiness, e.g. the
Joint Commission, CARF, OIG, and other accrediting bodies.
 Conducts clinical reviews to interpret and evaluate data directly related to diagnosis,
condition, and treatment to assure appropriate medical necessity, appropriate care
coordination, and timely utilization.
 Evaluates and analyzes care provided to Veterans to assure it is timely, appropriate, cost
effective, and of high quality.
 Identifies indicators, progress measures, objectives and emphasis areas for the attention
of Service Line leaders and staff.
 Tailors quality program management strategies and techniques to fit the operations,
culture and interests of the installation's management and staff.
 Consults with technical experts to examine and analyze unusual or problem situations
indicated by changes in program quality indicators.
 Uses advanced clinical knowledge/judgment to promote staff involvement in planning,
decision-making, and evaluating outcomes.
 Uses professional standards of care, scientific evidence, and practice to evaluate
programs/service activities.
 Provides or facilitates educational opportunities for staff in performance improvement.
 Advises and assists in policy formulation, review, communication, implementation, and
evaluations of network priorities related to quality at the facility and network-levels.
 Assures coherency and consistency with medical center-wide goals and strategic
objectives.
 Responsible for performing and developing Quality Improvement measures (HEDIS type
measures), performing intervention analysis, and preparatory documents required for
auditors, oversight agencies.
 Ensures compliance with regulatory requirements in collaboration with the compliance
department. 
 Working knowledge of personnel policies and procedures including EEO
guidelines/policies and Labor Agreement.
 Compiles data, briefed senior leaders within VA facility, and clearly communicates care
coordination outcome data systematically as requested for improvement in
organizational processes.
 Expert knowledge of automated data processing systems and their application for
communication and data management. (e.g., VISTA, CPRS, VSSC, VHA Intranet, Pyramid
Analytics, Microsoft Word, Excel and Outlook).

Veteran Health Administration, Birmingham, AL 6/16- 12/17

Director’s Office 40 hours per
week
Littlejohn Resume 5

Supervisor: Thomas Smith

 
Health System Management Trainee
 Deployed with Veteran Health Administration National Disaster Emergency
Management Personnel System (DEMPS) for 14 days.
o Completed the Healthcare Leadership for Mass Casualty Incidents at Center for
Domestic Preparedness in Anniston, AL in May 2017. Learned how to make
critical decision in all-hazards disaster emergency preparedness activities.
Applied Comprehensive Emergency Management to a disaster response
situation when deployed during Hurricane Maria.
o Deployed to Manati, Puerto Rico as a Health System Specialist to assist with the
disaster relief efforts after Hurricane Maria in the Federal Medical Shelter (FMS).
o Coordinated and arranged transfer of medical supplies and resources for care for
the patients at the FMS.
o Assisted in the coordination of patient admissions, discharges and transfers
within or out of the FMS.
o Provided medical care as Registered nurse to patients who were chronically
dependent on ventilators, patients suffering from dehydration, and other
medical conditions.
o Worked as bed management/transfer coordinator for FMS to facilitate bed
management and flow for patients who needed higher acuity of care.
o Served as a patient advocate for the transfer of care for two veterans at the FMS
to be transported to San Juan VAMC.
o Oriented and trained all new deployed staff about the FMS and rules and policies
for deployment.
o Served as official timekeeper for all VA staff at FMS.
 Assisted Executive Leadership Team (Director, Associate Director, Assistant Director)
with administrative duties and reports to include: issue briefs, white papers, and reports
of contacts.
 Served as a contact point on administrative matters; and insure efficient operations and
adherence to program policies, regulations, and procedures. Served on four Root Cause
Analysis teams.
 Co-Facilitator of the Employee Engagement committee. Assisted in the development,
implementation and execution of 12 Lunch & Learns events that provided educational
opportunities to clinical and administrative staff. Held leadership book reviews where
30 staff members discussed 21 Irrefutable Laws of Leadership. Facilitated the sessions
and arranged all handouts and PowerPoint presentations with speakers. Reviewed
surveys from each session for ways to improve the sessions. Analyzed satisfaction data
using SHEP, SAIL, Pyramid Analytics and Press Ganey. Administered pre- and post-test
evaluations of staff learning.
 Conducted bimonthly random inspections of pharmacy and wards as a Controlled
Substance Inspector. Identified controlled substance diversion vulnerability and worked
with service line to address the issue. Recommendation was accepted by service chief
Littlejohn Resume 6

and the service department compliance for weekly inventory compliance was improved
to 100%.
 Combined Federal Campaign (CFC) Key worker for Office of the Director.
 Certified Lean Six Sigma Yellow Belt. The aim of the project was to improve inventory
tracking in surgical care and patient care services to 95% threshold. Surgical Service and
Patient Care Services met the 95% threshold for passing inventory accuracy. Developed
and presented training to service chiefs and administrative officers on completing
equipment inventory list.
 Facilitated on the process improvement team: Improving Operating Room Utilization.
The team focused on:
o Increase the rate of First Time Starts to 70% to < 85% (Score of 3) by the end of
4th QTR FY 2017
o Improve Cancellation Rate to 9% -13% (Score of 2) by the end of 4 th QTR FY 17
o Improve Block Utilization Rate to > 70% by the end of 4th QTR FY
 Conducted Quality Management tracers regarding Joint Commission and Commission on
Care standards to ensure compliance and provide recommendations to leadership. This
resulted in receiving full JC/CARF accreditation.
 Completed numerous rotations to increase knowledge of operations and services
provided by Departments of Veterans Affairs.
 Participated in internal review activities/audits and utilized the information gathered to
make decisions about how best to make determining influences on the organizational
operations.
 Applied, initiated, and developed new policies, provided interpretation and advised on
requirements, maintained administrative systems and processes, and prepared
administrative paperwork. Formulated and recommended administrative policies and
procedures and implemented existing administrative regulations. Disseminated
guidance throughout the Service on policy and procedures and provided guidance
relative to the interpretation and application of administrative regulations. Ensured
development and implementation of policies and procedure in order to maintain clinical
and administrative compliance with regulations, policies, and laws established by VHA
and external regulatory agencies.
 Conducted fact-finding investigations, researches pertinent guidance to assist in
problem resolution, and responds to inquiries regarding requirements of proposed
actions. Completed an unannounced Agent Cashier and Local Management Audit in
which the facility had no findings.
 Served on various committees: Access Committee Secretary, Consult Management
Committee Member, Employee Engagement Co-facilitator, and Veterans Advisory Board
representative.
 Demonstrates knowledge of automated data processing systems and their application
for communication and data management. (e.g., VISTA, CPRS, VHA Intranet, Pyramid
Analytics, Microsoft Word, Excel and Outlook)
 Detailed to the role of Clinical Reviewer of Non-VA Care:
Littlejohn Resume 7

o Assisted the Non-VA Care staff with the Consult Closure Campaign with
responsibility for managing the GEC and Hemodialysis Consults. In June, there
were 505 consults. By September 1st, there was a decrease in the number of
consults to 30 consults. All consults greater than 90 days have been completed
or closed.
o Utilized comprehensive knowledge of nursing clinical practice and case
management principles to assess appropriate level of care and to ensure
compliance with established Non-VA care authorizations and guidelines resulting
in approvals and/or denials for non-VA care.
o Conducted clinical reviews to interpret and evaluate data directly related to
diagnosis, condition, and treatment to assure appropriate medical necessity,
appropriate care coordination, and timely utilization of services.
o Applied knowledge of adult and geriatric disease entities and current accepted
treatment modalities to establish conformance with criteria for expenditures.
o Demonstrated knowledge of automated data processing systems and their
application for communication and data management. (e.g., VISTA, CPRS, VHA
Intranet, Microsoft Word, Excel and Outlook)
o Provided direct support for the development, coordination, maintenance, and
operation for clinical care coordination within the Non-VA care program at the
facility level and/or VISN level.
o Communicated effectively both orally and in writing with professional,
administrative, and technical staff within the medical center, and Non-VA
organizations and/or providers as needed to coordinate services.
 As the Interim Administrative Officer for Surgical Service, I was instrumental in tracking
of physician productivity and time/attendance by 40%; improved clinic access, reduced
patient no-show rates and unsigned medical documentation.
 Detailed to the role of Interim Administrative Officer of Surgical Service:
o Supervised, provided guidance, and assistance to 60 employees in the service.
Responsible for monthly time and attendance audit of 53 part-time physicians’.
o Assisted Chief, Surgery with administrative personnel actions, to include
disciplinary actions, staff grievances, staff moves, and union involvement.
Completed four VISN pay Tier Exception for physicians in the Surgery
Department.
o Prepared personnel actions such as ratings, promotions, awards, disciplinary and
performance based actions. Performed and provided assistance with human
resource and personnel-related matters, writing position descriptions, preparing
performance plans, and processing training requests. Completed reports of
contact for proposed disciplinary action. Prepared evidence files for proposed
disciplinary action. Redirected management on possible disciplinary action to
seek appropriate administrative action.
o Monitors, manages, and conducts audits to ensure compliance with Part-time
Physician Time & Attendance rules and regulations, Medical Record
documentation rules/regulations, and Resident Supervision requirements.
Littlejohn Resume 8

o Improved the tracking of physician productivity and time/attendance.

Established samples of Memorandum of Service Level Expectations (MSLE) for
each part-time physician, i.e. 1/8, 2/8, 3/8, etc. to help with the physicians with
their annual MSLE’s. After establishment of samples, the signature routing
process improved dramatically. The MSLE’s were routed for signature within 10
days of sending the MSLE’s to the first line supervisor.
o Conducted procedural analysis by mining data in VISTA and VSSC of
programs/plans, activities, and essential internal departmental operations
involving administrative processes to improve efficiency, effectiveness, and
productivity and expedite workflow.
o Prepared program status reports for review at all levels. Assisted physicians with
proposal for restructuring of deep brain stimulation program at the facility. After
the proposal was submitted to Resource Management Committee, the program
was approved to receive funding for one more year.
o Conducted research on physician provider productivity by compiling monthly
and quarterly relative value unit data and encounter activity reports. Extracted
data from VISTA wait list reports, Patient Care Encounters reports and modified
clinic summary reports.
o Evaluated performance measures for clinic access, missed opportunities, patient
no-show rates and unsigned medical documentation.
o Prepared justifications for additional resources such as staff and personnel,
overtime, equipment, supplies, and space. Prepared funding request for vacant
and new positions. Reviewed purchase orders and authorize obligation and
expenditure of funds.
o Provided supervisory control over Administrative Support and Program Support
Assistants.
o Drafted and/or reviewed all contract proposals and agreements to assure
accurate budgetary, personnel, and administrative arrangements.
o Responsible for Position Description (PD)/Functional Statement updates for
Surgical Service, as needed. Completed the Resource Management Committee
packet for Program Support Assistant, Ophthalmologist, Neurosurgery Physician
Assistant, and Surgery Business Manager.
o Participated in the analysis and interpretation of workload/performance data
used in resource planning, service/individual performance evaluation and
systems/process re-engineering.
o Served as Contracting Officer Representative (COR) for Service and responsible
for drafting and monitoring contracts to include the completion of all necessary
forms.
o Collected data from multiple sources ensuring that precise and accurate
summaries are provided for reporting, tracking/trending and reviews.
o Formulate and participate in the development of management policies,
programs, and operations.
o Revised provider clinic profiles to ensure maximum clinic usage in each clinic.
Littlejohn Resume 9

o Collected and analyzed data on clinic visits, encounters, unique patients and
workloads. Data was compared by patient demand versus provider capacity to
calculate staffing requirement, and relative value units needed to meet access
measures. Data was also used to identify trends pertaining to patient wait time
and patient satisfaction in clinical settings.
o Maintained a system to monitor and report the status of mandated training
requirements to ensure that all personnel are compliant with operational
policies, safety protocols, personnel policies, and conduct requirements.
o Performed recruitment actions to fill vacant positions both professional and non-
professional. 
o Initiated requests for repair, replacement, new acquisition, and disposal of
equipment.
o Discussed, investigated, and responded to employee grievances and
dissatisfaction in order to resolve conflicts.
o Participated in the development of issue briefs and reports, information analysis,
and organization and coordination of Sharepoint sites.

Veteran Health Administration, Spartanburg, SC 7/15- 06/16

Patient Care Services 40 hours per
week
Spartanburg, SC 29301

Registered Nurse Care Manager

 Provide Registered Nurse Care Manager support for a Patient Aligned Care Team (PACT)
(1300 patients) through patient-driven, proactive, personalized, team-based care that
focuses on wellness and disease prevention, patient access to care and discharge
planning.
 Utilize best practices, including health coaching principles, to assist veterans to develop
SMART goals for better disease management.
 Provide patient centered care using the team-based approach to provide in-person
visits, Veteran Video Connect (VVC) and evidence-based telephone clinical triage to
assist veterans in decision-making regarding health care needs to help prevent re-
hospitalizations and Emergency Room visits, provide interventions for managing chronic
conditions, identifying psychosocial concerns requiring collaboration with other
disciplines (Primary Care Mental Health Integration (PCMHI) and Clinical Pharmacy
Specialist (CPS).
 Complete care coordination calls; provide patient education, perform blood pressure
assessments,
administer injections and immunizations and complete patient alerts in a timely
manner.
 Utilize secure messaging via MyHealtheVet to assist veterans with care management.
 Provide chronic disease management (Diabetes and Hypertension) using VVC.
Littlejohn Resume 10

 Utilize Primary Care Almanac (VSSC), huddle reports, eQM reports and ACSC measures
to help
 manage patient’s chronic illnesses such as hypertension, diabetes (hemoglobin A1C),
heart failure,
 COPD.
 Collaborate and communicate effectively with multiple internal and external disciplines
in the
 assessment, planning, organization and implementation of patient care.
 Utilized face-to-face encounters, group visits, telephone encounters and secure
messaging to provide holistic care to patients with acute problems, patients with
chronic conditions and patients undergoing transitions of care.
 Optimized patient care delivery and patient outcomes by providing Care Coordination,
Telephone Management and Case Management.
 Collaborated with services internal and external to the VA to facilitate and coordinate
care in order to effectively meet the patients' need.
 Utilized motivational interviewing techniques to facilitate patient development of
patient driven goals for health optimization.
 Provided patient and family health education with a focus on self-management,
prevention, and wellness, based on the patient's healthcare goals.
 Utilized a patient registry to identify high risk patients who would benefit from case
management and tracks patient outcomes to determine if interventions are effective;
performs independently in collaboration with the provider to carry out the plan of care
for the Veteran.
 Delegated to other team members but is responsible for providing care coordination,
case management, clinical triage and making more complex clinical decisions.
 Provided backup for other teamlet staff.

Veteran Health Administration, Salisbury, NC 8/14-

7/15
Patient Care Services 40 hours per
week
Salisbury, NC 28144

Registered Nurse- Float Pool

 Performed comprehensive physical, psychological and social assessments
 Detected early clinical changes in patient's conditions
 Practiced as a Charge Nurse- Registered Nurse, with Patient Care Services, Community
Living Center and Mental Health
 Assessed age-specific care requirements and develops an appropriate plan of care
 Self-directed in providing and managing safe, therapeutic care for groups of patient
 Intervened in critical patient care situations
 Demonstrated knowledge and/or required safety skills in area of assignment
Littlejohn Resume 11

 Consistently documented and reported patient care that reflects critical thinking
process
 Effectively worked with an interdisciplinary team
 Demonstrated flexibility and adaptability to change in workload and assignments.
 Demonstrated skills in electronic medical documentation and Microsoft Word preferred

Peachford Behavioral Health Hospital, Atlanta, GA 1/13-8/14

Division of Nursing 32 hours per
week
Atlanta, Ga 30038

Registered Nurse
 Handled medication administration by identifying patients’ alcohol and/or drug toxicity
and signs of withdrawal.
 Facilitated admissions, discharges and transfers; prepared chart notes and other
documentation.
 Collaborated with interdisciplinary team to provide patient care.
 Ensured that quality of care is achieved and that a safe therapeutic environment is
provided.
 Provided patient and family health education with a focus on self-management,
prevention, and wellness, based on the patient’s healthcare goals.
 Maintained confidentiality of patient/employee information electronically, verbally, and
written.
 Effectively implemented health promotion and prevention interventions, manage acute
and chronic illness states, assist veterans in the attainment of optimal levels of
functioning through rehabilitation and provide supportive measures for the dying
patient and their significant others
 Provided nursing care and give guidance to clients in the management of their physical
and psychosocial needs.
 Organized and conduct various treatment modalities such as individual and group
counseling, milieu therapy, etc.
 Developed a therapeutic relationship with assigned clients to coordinate psychosocial
treatment with standardized physical nursing care and guidance.
 Monitored client behavior to intervene when appropriate; monitor clients for critical
changes and initiates appropriate emergency procedures.
 Provided effective management of crisis in disturbed clients in emergency situations.
 Assisted in the supervision and development of registered nurse, licensed practical
nurse, and mental health technicians.
 Organized, prioritized, and delegated work flow when acting as charge nurse.

Prevent Blindness Georgia, Atlanta, GA 9/12-8/14

Littlejohn Resume 12

Adult Vision Program 15 hours per

week
Atlanta, Ga 30308

Adult Vision Intern

 Performed risk assessment and inpatient admission information for over 100 patients.
 Assisted all patients through the healthcare system by acting as a patient advocate and
navigator.
 Coordinated continuity of patient care with external healthcare organizations and
facilities, including the process of referrals from the primary care provider to a specialty
care provider.
 Facilitated health and disease patient education, including leading group office visits.
 Communicated and interact appropriately and courteously with all patients.
 Maintained confidentiality of electronic, written and/or verbal patient/employee
information.

Emory University, Atlanta, GA

1/13-4/14
PRISM Health 4 hours per
week
Atlanta, Ga 30022

HIV Prevention Counselor

 Conducted confidential/anonymous HIV testing.
 Provided HIV pre/post test counseling, including administering risk assessment
questionnaire and referring clients to appropriate resources.
 Facilitated and monitored assigned evidence-based interventions.

Peachford Behavioral Health Hospital, Atlanta, GA 5/13-12/13

Division of Nursing 10 hours per
week
Atlanta, Ga 30038

Student Intern for Director of Nursing

 Prepared incident and accident procedures and reports.
 Examined daily schedules for staffing and filled in for inadequate coverage.
 Reviewed all environmental safety issues and monthly audits that relate to the facility,
maintains necessary records, and ensures that issues are handled in an appropriate,
accurate, and timely manner.

Winston Salem State University, Winston Salem, NC

9/11-5/12
Division of Nursing 15 hours per week
Littlejohn Resume 13

Winston Salem, NC 27110

Research Co-Investigator for Strategic Plan for Sci-Works

 Conducted surveys to 32 board members via email to determine goals for science
museum.
 Assisted Advanced Nurse Practitioners/Students with data analysis.
 Performed SWOT analysis of local science museum leading to improved science
museum.
 Handled and protected confidential and sensitive date with integrity.
 Managed data collection projects by meeting paper and electronic mailing deadlines.
 Entered data, transcribing tapes and handwritten notes.
 Assisted staff in designed and maintenance of online surveys.
 Prepared print documents and other graphics using Microsoft Word, and illustration
packages.
 Aided staff and clients in the design, execution and evaluation of research projects
including literature reviews, surveys, focus groups, data integration and analysis.

University of Western Cape, Bellville, South Africa 6/11-8/11

Minority Health Intensive Research Training Program Internship:
10 wks
Hosted by: John Hopkins University School of Nursing
525 N. Wolfe Street, Baltimore, MD 21205

Research Assistant
 Conducted literature review of nursing shortage within three countries: South Africa,
Philippines, and United States.
 Increased research knowledge and experience by developing relationships with
mentors, enhancing scientific and intercultural skills.
 Collaborated with other educational divisions (School of Medicine, Public Health) on
their perspectives of health disparities.
 Collected and analyze data related to nursing shortage.
 Maintained record of information obtained during research which included a database
of information, hard files, etc.

Winston Salem State University, Winston Salem, NC 01/09-

05/12
Science Tutor 15 hours per week
Winston Salem, NC 27110

Science Tutor
 Conducted individualized tutorial sessions for students with academic deficiencies.
 Designed and implemented exercises and activities to facilitate student's academic
improvement.
Littlejohn Resume 14

 Maintained all records required to document student's attendance and academic

progress.
 Provided assistance to students in the General Biology, Elementary Statistics,
Microbiology and Human Anatomy and Physiology 1&2.

Awards
October 2019 Spark Investee, for VA Spark-Seed-Spread Innovation Investment
Program
April 2019 Palmetto Care Connection Poster Awardee
January 2019 National Nursing Education Initiative (NNEI) Scholarship Recipient
October 2018 Spread Investee, for VA Spark-Seed-Spread Innovation Investment
Program

Certifications/Trainings
October 29, 2019 VISN 7 VALUE Candidate for Atlanta VA Health Care System
September 18, 2019 Behavioral Health (BH) QUERI Implementation Facilitation Training
August 22, 2019 Getting Things Done, Certificate of Completion, Vital Smarts
August 22, 2019 Influencer, Certificate of Completion, Vital Smarts
August 1, 2019 2019 VA Quality Scholars % Chief Residents in Quality Boot Camp,
Atlanta VA Health Care System
August 29, 2018 Advanced Facilitation/Transformational Coaching
November 7, 2017 Administrative Investigative Board (AIB) Training, Office of General
Counsel
July 2, 2017 Graduate Healthcare Administration Training Program, Veteran Health
Administration, Healthcare Leadership Talent Institute (HLTI)
June 16, 2017 Root Cause Analysis Leader training, VISN Patient Safety Manager
June 1, 2017 Health Informatics 101 Course, Office of Informatics and Analytics Health
Informatics Initiative
May 26, 2017 Healthcare Leadership for Mass Casualty Incidents, Center for Domestic
Preparedness
April 28, 2017 Analytics Boot Camp, Management Concepts
April 5, 2017 Federal Acquisition Certification for Contracting Officer’s Representatives
Training Level 1, Federal Acquisition Institute
March 31, 2017 Introduction to Health Care Data Analytics, Office of the National
Coordinator for Health Information Technology
January 31, 2017 ACLS certified by American Heart Association
December 15, 2016 Lean Yellow Belt Certification, VA Center for Applied Systems Engineering
December 16, 2016 CPR certified by American Heart Association
January 8, 2013 HIV Prevention Counselor certified by Center of Disease and
Control
May 27, 2011 Collaborative Institutional Training Initiative (CITI) Ethnic Training
February 2, 2010 Certified Student Leader by National Center for Student Leadership
Littlejohn Resume 15

Licensures
July 2012- January 2020 Registered Nurse- Georgia #224142

Professional Membership
2017- current American College of Healthcare Executives
2011- current Sigma Theta Tau International Honor Society of Nursing
2011- current Alpha Kappa Alpha Incorporated Sorority

Publication
Littlejohn, L., Campbell, J., Collins-McNeil, J., and Khayile, T. Nursing Shortage: A Comparative
Analysis. 2012; International Journal of Nursing. 1(1): 21-26.

Research Presentations
Truss, C., Littlejohn, L. Partnerships in Developing Health Informatics Initiative within Practice.
November 3, 2019. American Public Health Association. Philadelphia. (Roundtable
presentation)

Littlejohn, L., Domingue, H., Bonds, J., & Moodie, M. Improving organizational culture through
telehealth team collaboration. November 3, 2019. American Public Health Association.
Philadelphia. (Poster presentation)

Bonds, Jennifer, Domingue, H., Moodie, M, & Littlejohn, L. Expanding Clinical Practice Using a
Telehealth Framework to Improve Healthcare for Veterans. November 3, 2019. American Public
Health Association. Philadelphia. (Oral presentation)

Littlejohn, L., & Bonds, J., Overcoming Barriers to the Implementation of Telehealth Program.
May 10th , 2019. Annual Rural Health Association. Atlanta, Georgia. (Oral presentation)

Littlejohn, L., Spates, T., Bonds, J., & Norvel, R. Overcoming Barriers to the Implementation of
Telehealth Program. April 4, 2019. Palmetto Care Connections, 7th Annual Telehealth Summit.
Columbia, South Carolina. (Poster presentation)

Littlejohn, L., Spates, T., Bonds, J., & Norvel, R. Overcoming Barriers to the Implementation of
Telehealth Program. November 27-28, 2018, 2018 AMSUS Annual Meeting International Poster
Presentation. National Harbor, Maryland.

Littlejohn, L. Improving Non-Expendable Inventory Tracking. March 23, 2017. Chicago, Illinois.

Carter, L., Anderson, V., Littlejohn, L., McNeil, A., and Collins-McNeil, J. Strategic Plan for
Sciworks. April 11, 2012. Winston Salem, NC.

Research Abstract Presentation Acceptances

Littlejohn Resume 16

Domingue, H., Littlejohn, L. Expanding Clinical Practice: Using a Telehealth Framework to

Improve Healthcare for Veterans. October 8, 2018. Telemedicine & Telehealth Service Provider
Showcase 2018. Phoenix, Arizona.
Abstract
Littlejohn, L., Carter, L., Moore, J., Mansfield, L., Wardrick, K. and Collins-McNeil, J. Recruiting,
Retaining, and Re-training Ethnic Minority Nurses in Research and Scholarship. March 22, 2012.
Winston Salem, NC.