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Disable Find My Iphone Lock Request: Troubleshooting

This form is used to request disabling the Find My iPhone lock on a device when a repair is blocked due to the lock and the customer has provided valid proof of purchase. The carrier partner completing the form needs to attach the receipt and provide information like the device serial number, purchase date, and details of the original retailer. All fields are required and the completed form should be submitted to the appropriate regional email address.

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Endra Putra
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929 views1 page

Disable Find My Iphone Lock Request: Troubleshooting

This form is used to request disabling the Find My iPhone lock on a device when a repair is blocked due to the lock and the customer has provided valid proof of purchase. The carrier partner completing the form needs to attach the receipt and provide information like the device serial number, purchase date, and details of the original retailer. All fields are required and the completed form should be submitted to the appropriate regional email address.

Uploaded by

Endra Putra
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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 Disable Find My iPhone Lock Request

This form should be completed when a repair is blocked in GSX due to FMiP device lock and where the customer
has provided the valid proof of purchase proving device ownership. The Carrier Partner should complete this form
and attach the proof of purchase receipt of the product’s original retail purchase.

Troubleshooting
Has the customer tried to turn off remotely via online iCloud.com/find access?
Yes
No

Has the customer tried to reset their password at appleid.apple.com?
Yes
No

If you answer no to either of these questions, submit the form only after the customer attempts those steps.

Product Information
Serial Number:
F2LSHEM5HFY9
IMEI (cellular devices only):
359219073785589
Product Description:
iPhone 7 Plus gold 128GB

!
Original Sales Information


!
Purchase date:
2016 10 13
Year (YYYY)
Month (MM)
Day (DD)

Proof-of-Purchase: Reseller Information

Invoice/receipt number:
4123831
Name:
Free Mobile
Phone number:
3244
Street address:
8 rue de la Ville-l'Évêque
City/State:
Paris, France
Postal:
75008
Country code:
FR
Email address (if available):

Additional comments:

!
!!
!
!
ALL FIELDS ARE REQUIRED

Completed forms should be submitted to the appropriate regional e-mail address from the following list:

FMiPLockAMR@apple.com, FMiPLockALAC@apple.com, FMiPLockEMEA@apple.com,


FMiPLockAPAC@apple.com, FMiPLockChina@apple.com, FMiPLockJapan@apple.com

The customer’s statutory warranty rights are the same whether or not the proof of purchase is validated. Apple
will protect personal information in accordance with the Apple’s Customer Privacy Policy available at
www.apple.com/legal/privacy.



Version 1.5 | March 2020

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