Performance Task Sheet
Course Operations Management
Sem/AY First Semester/2020-2021
Module No. 1
Lesson Title HOSPITALITY INDUSTRY: DEFINITION & OVERVIEW
Week
2
Duration
Date August 31 – September 5, 2020
Description This lesson defines all aspects of the hospitality industry and explains different areas
of the within the industry, its main focus, and factors that impact the industry.
Lesson
Performance Tasks
This course requires performance tasks assigned in each of the modules. For Online Activities, you may
refer to the assigned Google Classroom(LMS) intended for this course. For Offline Activities, you can
accomplish your tasks either saved in a flash drives or writing on the printed modules.
Submission Guidelines. Activity Sheets may be submitted online as email attachments in the LMS or with
the designated email address of the Faculty-in-Charge.
Online submissions: Activity sheets submitted online as email attachments to the designated LMS. This
should carry this file name:
Examples: OpsMgt_Week2_DelaCruzJ.doc / OpsMgt_Week2_ DelaCruzJ.pdf
(Quiz)
About This Quiz & Worksheet
Take this quiz and study its attached worksheet to see how much you remember about the different
sectors of the hospitality industry. Questions will focus on recognizing these sectors and what they
include.
Quiz & Worksheet Goals
In this quiz, you'll test your understanding of:
• What accommodations are
• What services the food and beverage sector provide
• What industry focuses on customer satisfaction and luxury services
Skills Practiced
• Reading comprehension - ensure that you draw the most important information from the
lesson, such as which types of services are part of this industry
• Information recall - access the knowledge you've gained regarding what an accommodation is
• Knowledge application - use your knowledge to answer questions about what is and is not part
of the travel and tourism sector
Directions: Choose your answers to the questions and write the correct answer
on the space provided.
What is included in the hospitality industry?
Hotels and restaurants only
Airlines only
A broad group of businesses that provide services to customers
Travel and tourism businesses only
Answer: _____________________________________________________________________________
What does the hospitality industry mostly rely on?
People needing somewhere to stay
Discretionary income and free time of customers
People needing somewhere to eat
People needing to travel
Answer: _____________________________________________________________________________
Which of the following is NOT an area of the hospitality industry?
Food and beverage
Accommodations
Travel and tourism
Sports equipment rentals
Answer: _____________________________________________________________________________
Which of the following is NOT a sector in the hospitality industry?
Food and beverage
Accommodations
Grocery stores
Tourism and travel
Answer: _____________________________________________________________________________
Which of the following is considered an accommodation in the hospitality industry?
Your home
Your mother's house
A car
A bed and breakfast
Answer: _____________________________________________________________________________
David and Sarah are vacationing in Rome, and they get a fancy meal in a small restaurant. Is this
experience in the restaurant part of the travel and tourism sector? Why or why not?
No, because it is part of the food and beverage sector.
No, because we do not know whether or not they were satisfied with their meal.
Yes, because they had to travel to get to the restaurant.
Yes, because they visited the restaurant as tourists.
Answer: _____________________________________________________________________________
What is the definition of lodging?
A way that people lie down when resting.
A destination where an individual can reside or rest for a specific or temporary amount of
time.
The ability of a hotel to give guests instructions on how to get to their respective rooms.
The way that people move logs around in a hotel lobby fireplace.
Answer: _____________________________________________________________________________
Which of the following is a certification which can be obtained by a maintenance worker at a hotel?
Certified Lodging Officer
Certified Public Servant
HVAC (Heating, Ventilation, and Air Conditioning)
Certified Rooms Division Executive
Answer: _____________________________________________________________________________
What is hospitality management?
The field of study that educates people about the hospitality industry and management.
The study of teaching people how to be hospitable to others.
The way that management greets their employees.
The study of teaching front desk workers on how to greet guests.
Answer: _____________________________________________________________________________
What is another name for the hospitality industry?
The technology industry
The restaurant industry
The service industry
The hotel industry
Answer: _____________________________________________________________________________
Which of the following is NOT a challenge that the hospitality industry faces?
Changes in technology
Political tensions and terrorism
Change in customer segment
Lack of employees
Answer: _____________________________________________________________________________
Which is an example of the challenge facing hospitality industry regarding changes in their customer
base?
Baby Boomers are loyal to chains.
Millennials expect to be connected at all times.
Baby Boomers will be the main travelers for the next ten years.
Millennials have less discretionary income.
Answer: _____________________________________________________________________________
Which of the following is NOT one of the three characteristics that define the hospitality industry?
Luxury
Extra income
Service
Necessity
Answer: _____________________________________________________________________________
How has the hospitality industry grown?
By offering more expensive rates
By narrowing the categories that fall within the industry
By advertising primarily to the baby boomers
By providing less expensive alternatives
Answer: _____________________________________________________________________________
A degree in hospitality management would be most suitable for which career option?
Medical office management
Hotel and lodging management
Human resources management
Film production management
Answer: _____________________________________________________________________________
Which responsibility is part of the security career track in the hotel and lodging industry?
Cleaning supply storage
Guest safety
HVAC maintenance
Guest courtesy shuttles
Food and beverage managers are typically responsible for which aspect of hotel operation?
Performing kitchen maintenance
Supervising the front desk
Managing inventory
Night auditing
Answer: _____________________________________________________________________________
By 2025, the hospitality industry is expected to increase to over_____ in value.
$900 billion
$1 trillion
$400 billion
$660 billion
Answer: _____________________________________________________________________________
Which of the following is the most likely to occur in the near future in the hospitality industry?
Customers are expected to travel and spend significantly less.
Online services will make pricing even more competitive.
Pricing competition will begin to decrease.
Customers are expected to become more brand loyal.
Answer: _____________________________________________________________________________
Total: _____/20
PT 2 (💭 ONLINE DISCUSSION)
Directions: Write a concise essay, Grades will be based on the depth of personal insight you
present. Do not simply agree or disagree with an insight question. We are looking for critical
thinking and possibly a related personal experience with the question.
• Examples of different jobs in this industry
• How sectors can interconnect with other portions of this industry
• Examples of tourism companies and businesses
Understanding Directed Assess
Rubrics for Discussion Postings
Answer to Guide Question Score
The answer shows a deep understanding of the ideas 10 15 20
in the course materials.
They reflect an incisive analysis of theory, practice 10 15 20
and personal experience.
They are well supported by valid arguments, 10 15 20
appropriate examples/illustrations/details and
relevant personal experiences.
Reaction/Comments
The reactions/comments reflect understanding and 5 7 10
analysis of the DB postings concerned.
They are reasonable and well supported by 5 7 10
theory/practice/ personal experience/logical
examples/illustrations.
Timeliness
The postings are timely/up-to-date (i.e., contributed 5 7 10
within the assigned schedule/time frame).
Organization and Mechanics
The postings are organized, clear, concise, and 5 7 10
grammatically correct.
TOTAL /50
Learning Resources
The main references of this course are the following:
1. Chibili, Michael N. (2016), Modern Hotel Operations Management
2. Rutherford, Denney G. Ph.D.(2017) and O’Fallon,Michael J. Ph.D. , Hotel Management and Operations, 4th
Edition
