NissanTechNewsMar2011:MarchStarTuned2005 2/14/11 5:08 PM Page 1

March 2011 | Volume 4 | Issue 1

| CONSULT III plus

| CAN
| ECU Programming
| OEConnection
| Waterborne Paint
| Dealer Listing

Brought to you by Nissan’s Wholesale Mechanical Program

NissanTechNewsMar2011:MarchStarTuned2005 2/14/11 5:08 PM Page 2
NissanTechNewsMar2011:MarchStarTuned2005 2/14/11 5:08 PM Page 3

Nissan & Infiniti Tech News | March 2011 | Volume 4 Issue 1 ®

Nissan & Infiniti Tech News is a publication of

Nissan North America. No part of this newslet-
ter may be reproduced without the express writ-
ten permission of Nissan North America.
| Contents
Group Publisher
Christopher M. Ayers Jr.
cayers@automotivedatamedia.com Features
Editorial Director
Bob Freudenberger
04 | CONSULT III plus
bfreud@automotivedatamedia.com
Nissan has developed the next generation
Managing Editor of its CONSULT scan tools to work with
Tom Nash
its next generation of vehicles. For model
tnash@automotivedatamedia.com
year 2011 and beyond, the CONSULT-III
Contributing Editors plus will be necessary for diagnosis.
Bob Chabot
bchabot@automotivedatamedia.com
Paul Cortes
10 | CAN
pcortes@automotivedatamedia.com
Working on Controller Area Networks (CAN)
Phil Fournier
may sound daunting, but here’s the informa-
ffournier@automotivedatamedia.com
tion to help you understand how to service
Christian Strohm
cstrohm@automotivedatamedia.com
these advanced communication systems.

Art Director
Jef Sturm
jsturm@automotivedatamedia.com 16 | ECU Programming
Nissan North America Reprogramming an outdated ECU is cheaper,
Project Manager quicker and more efficient than replacement.
Don Meier Nissan offers the tools, information and systems
don.meier@nissan-usa.com to achieve re-flashing success in your shop.
Nissan North America
Technical Content Advisors
Edwin J. Hibma
ed.hibma@nissan-usa.com
22 | The OEConnection
Missing out on rapid delivery, correct parts,
James Von Ehr
james.vonehr@nissan-usa.com easy ordering, genuine OE quality and the
best possible profit? You can improve your
Editorial and OE replacement parts business with
Circulation Offices:
OEConnection.
486 Pinecrest Road
Springfield, PA 19064
Phone: 330.620.3929
Website: www.mastertechmag.com 26 | All About
Caution: Vehicle servicing performed by untrained persons
could result in serious injury to those persons or others.
Waterborne Paint
Information contained in this publication is intended for use by Waterborne paint is the new standard.
trained, professional auto repair technicians ONLY. This infor- It’s also safer, cheaper and faster.
mation is provided to inform these technicians of conditions And it’s the law…
which may occur in some vehicles or to provide information
which could assist them in proper servicing of these vehicles.
Properly trained technicians have the equipment, tools, safe-
ty instructions, and know-how to perform repairs correctly Department
and safely. If a condition is described, DO NOT assume that
a topic covered in these pages automatically applies to your | 27 Nissan & Infiniti Dealer Listings
vehicle or that your vehicle has that condition.

Nissan & Infiniti Tech News | 3

NissanTechNewsMar2011:MarchStarTuned2005 2/14/11 5:08 PM Page 4

Nissan & Infiniti Tech News Feature

| The Power of plus

Nissan has developed the next

generation of its CONSULT scan
tools to work with its next
generation of vehicles.
For model year 2011 and beyond,
the CONSULT-III plus will be
necessary for diagnosis.

4 | Nissan & Infiniti Tech News

NissanTechNewsMar2011:MarchStarTuned2005 2/14/11 5:08 PM Page 5

Nissan’s CONSULT-III plus is the next generation Why upgrade?

factory scan tool. It combines the advanced control
features of the current CONSULT III, but introduces The powerful self-diagnostic procedures, bi-direction-
an exciting new interface designed around simplicity al controls, proprietary immobilizer and remote start
and efficiency. Its release coincides with the all-elec- features, and ECU reprogramming techniques of the
tric Nissan LEAF, and the new tool reflects the engi- CONSULT-III have all been streamlined for the C-III
neering of the new vehicle. This article will explain the plus. If you are familiar with the CONSULT-III, the
benefits of upgrading your current CONSULT-III to existing interface has been completely redesigned and
the new plus edition, as well as cover the processes greatly improved to facilitate ease of use. No more
of purchasing, upgrading, and using the new unit. guessing what a button is supposed to mean! The sys-
tem call of the various ECUs has been made more effi-
How to buy cient, requiring less time to complete than with the
CONSULT-III. In general, the C-III plus is quicker and
more efficient, requiring fewer clicks and less waiting-
Nissan makes it convenient to procure their
around time allowing you to diagnose difficult problems
newest scan tool. The CONSULT-III plus (C-III plus)
faster. The best news is that around June of 2011, the
utilizes the same platform as your CONSULT-III;
C-III plus is scheduled to be updated with complete
therefore, if you do not currently own the Panasonic
backwards compatibility for all OBD II Nissan and
Toughbook and CONSULT-III system, you will have
Infiniti vehicles while still retaining the powerful
to purchase it before proceeding. Ensure your features of the CONSULT-III.
Toughbook has the most up-to-date software and
drivers for wireless and bluetooth capabilities, if you The C-III plus is also the only scan tool that is future-
wish to use cable-free connectivity. proofedfor Nissan’s upcoming vehicles. These vehicles,
like the LEAF, will utilize greater than 32 CAN-linked
First, connect to the Internet and point your brows- computer units (up to 70) that exceeds the capability
er to www.nissantechmate.com. If you ever require a
Nissan or Infiniti Special Service Tool, visit this web-
site for pricing and availability. Second, click the
Service Tools button on the top banner bar. From the
list on the left column, choose the link for C-III plus. If
this link is absent, click CONSULT-III instead, then
navigate to C-III plus upgrade software.

When ready to purchase, call the toll-free number

(800-662-2001) to speak directly with a sales
representative. You can also call to ask specific
questions about the CONSULT-III plus from the tech-
nical staff. Keep in mind that the CONSULT-III plus
will not overwrite your existing installation of CON-
SULT-III. The C-III plus utilizes a red start-up screen The C-III plus Vehicle Interface
which contrasts with the original CONSULT-III’s blue
(VI) (right) works only with the
start-up screen. However, the Vehicle Interface (VI)
module is not interchangeable between the new software, and is not inter-
CONSULT-III and C-III plus. Furthermore, the changeable with the basic
Measurement Interface (MI) from the original CON- CONSULT-III VI (left).
SULT-III will not be compatible with the C-III plus.

Nissan & Infiniti Tech News | 5

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Nissan & Infiniti CONSULT III plus

Internet Explorer, which may display a warning about

Active Content; press “OK.” If nothing started automati-
cally, double click “My Computer” on the desktop. There
should be an icon titled “CONSULTIIIPlus” where your
DVD-ROM drive icon normally is; double click this icon
to begin installation.

Warning: Do not plug the new VI module into your

Toughbook until after the C-III plus software has been
installed. Failure to follow this instruction may confuse
the installation and prevent proper operation of the C-III
plus. Contact your network administrator for help in
setting up this software if necessary.
Installation of the new
C-III plus is easy. The installer will begin by choosing your default
language. Right away, you will notice the large buttons
that make use of the Toughbook’s capacitive touch
of older and generic scan tools. Beginning with the screen. Touch “English” to proceed. The next screen
LEAF, which was launched in December, diagnosis of will show navigation options for installation of the C-III
all future Nissan and Infiniti vehicles will only be sup- plus software, operation manual, and will include the
ported by CONSULT-III plus. No new models will be Nissan factory training materials in overview. First,
added to the CONSULT-III software, and that means download and install the C-III plus operations manual
the CONSULT-III plus is necessary for service and for later review. Press the button, then wait for the next
repair. Nissan recommends maintaining your current screen to press “Check Installation Procedures” for a
CONSULT-II and CONSULT-III tools until the C-III plus step-by-step guide. With the guide handy, press “Install”
has been upgraded to full legacy functionality. to complete the installation of the operations manual.

Furthermore, the C-III plus is uniquely equipped to NOTE: DO NOT install the “Green” version of the
handle the upcoming Nissan and Infiniti hybrid and software unless you are working in Europe! The
fullelectric vehicles. The C-III plus will be able to quickly
and easily display information about the performance
and health of the high-voltage battery packs in the
Infiniti M35 hybrid, and the LEAF full-electric vehicle.
The C-III plus will also be able to display predictive
battery failure data, as well as the causes for low
battery voltage. Diagnosis of these newer vehicles
will be impossible without the proper scan tool.

Getting started
with the CONSULT-III plus

Once you have ordered the C-III plus, it should The small card on the lower left
arrive within 10 days. The box will contain an installa- is a Secure Digital (SD) card, and
tion DVD, the new C-III plus VI, and device warranty to its right is the smart chip card.
information. The installation DVD box will have a brief Either fits into a PCMCIA card
multi-lingual instruction booklet. First, gather the
Toughbook and the external DVD-ROM reader from
adapter (above) that plugs into
the CONSULT-III case and turn the computer on. Insert the Toughbook.
the DVD into the reader. It may automatically start

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NissanTechNewsMar2011:MarchStarTuned2005 2/14/11 5:08 PM Page 7

provided installation DVD will be distributed globally, so ignition to ON, and dangle the VI outside of the window
don’t accidentally install an incompatible version. of the car. Now double click the C-III plus desktop icon.
The first new feature you will notice is that the C-III plus
If you have yet to upgrade the CONSULT-III with the software load time has dropped to below ten seconds!
security card option necessary for immobilizer key pro- Once fully loaded, the C-III VI is automatically selected
gramming, now is the time. Press the “Security Card and connected via bluetooth with no hassle. The C-III
Adapter Driver” install button, then choose the type of plus will also input the decoded VIN of a 2005 and
hardware card you have been provided. There are two newer Nissan vehicle, cutting yet another step from the
options: the thin, “smart chip” card with adapter, or the diagnostic process. If the software doesn’t automatically
SD miniature memory card with adapter. Press the connect to the VI for whatever reason, press “Sub
“Check Installation Procedures” once you’ve identified Mode” at the bottom left, select “VI/MI Registration,”
the hardware for another step-by-step guide. Proceed press on the connected VI to highlight it, then press
with installation for the adapter, after which the security “Settings.” Be sure it shows “Auto Connect: ON.”
card will automatically be detected. Note: This process
is only necessary if the security card has not yet been This first screen is termed the “Home Screen,” and it
previously utilized; otherwise, skip this step. will serve as the navigational foundation for all C-III plus
features. Let’s walk through the different sections
Plug the laptop into a power outlet, otherwise the
briefly. The horizontal bar at the top-most portion of the
installation cannot proceed. Press the C-III plus button
screen contains reference information. At a glance, you
in the top left, press the “Check Installation
can see the VIN and the model of vehicle currently
Procedures” button for step-by-step directions, and
connected to the VI. It is also very easy to determine
begin installation. This may take a while, so do not
whether your software version number is up-to-date by
disrupt the power supply or shut off the computer.
making note of the six digit number at the top left, then
When the C-III plus software has finished installation,
pointing your browser at www.nissan-techinfo.com.
the screen will be clear and on the desktop you will
Once on the Nissan site, choose “CONSULT Diagnostic
see the new C-III plus red icon.
Software Updates” from the drop-down menu below
Using the 110V power supply from your CONSULT-III the log-in form. On the right of that page, you can view
kit, power up the C-III plus VI. Then, using the USB the most recent software versions. Always keep your
cable from your CONSULT-III kit, connect the C-III plus
to the Toughbook. Despite sharing cables, the new C-III
plus VI will not interface between a vehicle and the
older (blue) version of CONSULT-III. The C-III plus VI
device hardware must be installed with the USB cable
attached to the Toughbook. Once the cable is connect-
ed, an information bubble in the bottom right system
tray of Windows will indicate new hardware has been
found. Allow the hardware wizard to Search for Drivers
automatically (the default-recommended option), and
the computer will identify the C-III plus VI. If the device
does not install properly at this point, contact your tech-
nical support to identify the cause of the problem.

Now for the fun stuff!

Once the C-III plus software has been installed, and

the new VI hardware has been found, you can connect
the Toughbook to a vehicle. Like the CONSULT-III, the
The redesigned Home screen of
C-III plus can connect via wireless bluetooth to the VI. the C-III plus interface.
Attach the DLC connector to the vehicle, turn the

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Nissan & Infiniti CONSULT III plus

C-III plus software at the newest stable release to majority of your scan tool jobs. Take special note: If the
ensure proper operation of the scan tool. security card is installed in the Toughbook, all buttons
except Immobilizer may be grayed out. This might
Below the reference information top bar on the cause some confusion. If necessary, exit the C-III plus
Home screen are the horizontal navigation buttons application, physically remove the security card from
called the browser bar. The C-III plus software is intu- the lower left access port of the Toughbook, then
itively designed like a familiar web browser including restart C-III plus to reconnect to the vehicle.
icons and text labels. The “Back” button will move to
the previously viewed screen. The “Home” button will What a difference! The most commonly-used icons
return to the Home screen; however, doing so will clear and procedures are available at a touch from the
all information about the current vehicle requiring Diagnosis Menu on the C-III plus’s main active screen.
reconnection. Use the “Home” button to start complete- Primary functions like checking for DTCs can be done
ly over with diagnosis or for a new vehicle. The follow- by pressing “Diagnosis” (All Systems). Another feature
ing two buttons are incredibly useful: “Print Screen” and of the C-III plus is the dramatically reduced time neces-
“Screen Capture.” The “Print Screen” button does what sary for a system call. Once all systems’ statuses have
you’d expect: send whatever information you are cur- been queried, the C-III plus will have a color-coded dis-
rently looking at to an attached or wireless printer. The play of Current, Pending/History, and no DTCs. On the
“Screen Capture” button will take a digital picture of the left side, an ECU will be colored red if there is a current
screen data, and save it to the Toughbook’s hard-drive fault, yellow if there is a history code, or green if there
for future use. Previously recorded information from the is no fault detected. In the center of the active screen,
VDR mode, self-diagnostic results, and other saved a listing of the DTCs will be displayed in color coding,
data can be browsed and recalled by pressing the with a quick-press button to access Freeze Frame Data
“Recorded Data” button. and a “plain English” explanation of the DTC.

The remaining icons on the browser bar comprise the You will also note a series of block buttons above
status window. These pictures indicate vehicle battery the active screen with the visited page history. If you
voltage, the connectivity signal of the VI, and the status
of the MI’s connection and its battery life. You can
quickly determine if the C-III plus has detected either
the VI or the MI. To switch between the interfaces, you
can use the large button in the “Connection Status”
section of the main active screen. The C-III plus can be
quickly minimized or exited by the large buttons at the
very top right.

Don’t be afraid to click the help icon on the browser

bar. The redesigned C-III plus will display help about
the current screen you’re viewing. Clicking help will not
exit or otherwise interfere with your diagnosis. You will
not have to spend extra time reading the entire help
file when all you need is a little assistance with the
current page. This updated help icon alone removes a
great amount of time from new software’s learning
curve. Just like any difficult repair, asking for a little bit
of help can get you back on track rapidly. All DTCs are displayed clearly
with relevant Freeze Frame Data
The bread and butter and an in-depth explanation just
The Diagnosis Menu on the right portion of the active one button press away.
area holds easy-to-press icons and text bars for the

8 | Nissan & Infiniti Tech News

NissanTechNewsMar2011:MarchStarTuned2005 2/14/11 5:08 PM Page 9

Immobilizer and Reprogramming

functions are now easier than ever
The C-III plus shows its improvements over other
scan tools when it comes time to perform the compli-
cated procedures involved in re-flashing or replacing a
computer module, and when programming immobilizer
keys. Every technician knows that reprogramming a
computer module can be time consuming due to the
intricate, multi-step process that must be followed
exactly to avoid damage. The C-III plus creates a “one
stop shop” for module reprogramming by placing a
Reprogramming button on the main Diagnosis Menu of
the home page. Follow the printed directions on the
TSB and procure the necessary re-flash file from
www.nissantechinfo.com or www.infinititechinfo.com.
Once downloaded, the re-flash file will contain a
README document that will instruct the user where to
store the file. Once downloaded and properly located,
ECU reprogramming and replace- the C-III plus will access the appropriate re-flash file and
ment has never been easier with perform the update. In order to preserve information
the C-III plus’s completely from the previous ECU, the C-III plus allows you to
effortlessly export and import settings using the
redesigned interface. “Read/Write Configuration” button. The reprogramming
submenus are clearly labeled with “Before Reprogram”
and “After Reprogram” buttons to facilitate the transition.
wish to go back a step, the browser bar’s Back
button or this “breadcrumb” series of buttons will Likewise, working with the immobilizer computer is as
allow for very quick, intuitive navigation of the C-III simple as installing the security key card and pressing
plus. The tabs immediately above the active screen the “Immobilizer” button on the Diagnosis Menu of the
can be used to navigate to additional support func- home screen. When registering new immobilizer keys,
tions of the C-III plus. For example, the Active Tests the C-III plus will automatically query the BCM for the
tab will bring up a series of possible bi-directional necessary PIN code for decoding in the NATS database
tests to aid in diagnosis. The Data Monitor tab on the Nissan or Infiniti Techinfo websites. With the
allows you to configure the C-III plus to display all decoded passcode input, you’ve successfully performed
live data or just what you need for diagnosis. The immobilizer key registration in just a few button presses!
Work Support tab will give you rapid access to non- Of course, the entire procedure is outlined in easy-
diagnostic functionality like TPMS re-initialization, tounderstand steps on the active screen making your job
Idle Relearn Procedure, Steering Angle Learn more about fixing cars than reading instruction manuals.
Procedure, and more. Once you’ve worked with the C-III plus, you’ll realize
the power of Nissan’s next generation factory scan
At any time, the list of DTCs can be saved to file, tool. The intuitive interface is an improvement over the
printed or erased by use of the buttons in the bottom original Consult-III based on focus group suggestions
right. The C-III plus also makes verifying a repair easier. and most-requested features. The C-III plus eliminates
From the home screen, the Diagnosis (One System) many steps that were previously required for advanced
button will allow you to query status on the system you diagnostic procedures such as immobilizer program-
finished work on. The C-III plus will perform a quick sys- ming and ECU flashing. With reduced load times,
tem call and report if any DTC remains stored in that systemcall times, and less time spent hunting for a
specific ECU. The One System active screen will behave functionality,the C-III plus makes it possible to harness
as outlined above for the All System call. the power of the best Nissan scan tool to date! |

Nissan & Infiniti Tech News | 9

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Nissan & Infiniti Tech News Feature

| Nissan Controller Area Networks:

Advantages,
Diagnosis,
and Repair

10 | Nissan & Infiniti Tech News

NissanTechNewsMar2011:MarchStarTuned2005 2/14/11 5:08 PM Page 11

Working on Controller Area Networks (CAN) may

sound daunting, but here’s the information to help
you understand how to service these advanced
communication systems.
All 2008 and newer vehicles are required to use a for cooling fan operation, etc. Before CAN, each control
digital communication system known as a Controller unit had to have its own information source, perhaps
Area Network, or CAN. Nissan adopted this standard through its own dedicated sensor, or a splice into a
several years ago for some models, so some readers sensor for another control unit or perhaps through a
may already have CAN diagnostic experience. If not, dedicated data line with another control unit.
don’t worry. CAN will make diagnosis easier, not harder.
The more advanced cars become, the more informa-
This article will explore the basics of CAN, and includes
tion they generate. Features and performance require
some diagnostic tips that should be useful regardless
information. The added cost and weight of each control
of your experience level.
unit having its own “department” for each type of
required information was not practical.
Does CAN replace OBD II?
CAN solved this dilemma by providing a means for
CAN and OBD II are two different things, so one every bus-connected control unit to share the informa-
does not replace the other; they exist together. OBD II tion it gathers with other control units, as well as
is a standardized interface. CAN is a communication access information it needs from them. Thus, the vehi-
standard, available via the OBD II interface. If a car is cle speed sensor can be linked to the control unit that
CAN equipped, the CAN bus may be accessed through has the most urgent need of its data, or it could be
pins 6 and 14 of the OBD II connector on Nissan, linked to the control unit that is physically closest to
Infiniti and every other make of car. reduce wiring, cost, and weight.

Some scan tools will not communicate with CAN vehi- Fast!
cles because they were not designed to. The CAN bus
“talks” much faster than the scan tool can “listen”. There The economies of scale achieved by consolidating
are adaptors for some scan tools to slow the data down “departments” and eliminating redundancy are a big
to an understandable speed, but this is not optimal. As part of CAN’s value, but not the only part. Speed is
always, your best choice for talking to a Nissan is the another reason CAN is a necessity. Many features
CONSULT. Not only will you be using a native speaker, could not exist without the high-speed data transfer
fluent in CAN, but you’ll also have access to a plethora CAN provides: improved ABS and SRS, throttle-by-
of data that was not included in the OBD II standard, but wire, and VDC to name a few. Data flows on the CAN
can be immensely useful when performing diagnosis. bus at a rate of 1Mbit/s, or 1,000,000 bits per second.
Depending on the frame format, a 0-8 bit “message”
Sharing information will be between 44 and 73 bits. This allows 13, 698 to
22,727 complete messages per second! To put this
Many control units need access to the same types of into perspective, a hummingbird flaps its wings “only”
information. For instance, the ECM might want to know 35 times per second, but it’s so fast they become
vehicle speed for its fuel calculation, the TCM for its almost invisible to us. If each bit sent across the CAN
gear selection, the BCM for its seat belt warning, the bus made a noise, it would be about 50 times beyond
combination meter for its speed display, EPS to deter- the range of human hearing. How fast is CAN? Way
mine the correct amount of steering assist, the IPDM faster than human perception!

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Nissan & Infiniti CAN

What does it say on the bus?

All of the control units talk and listen on the same

bus, so there are rules of order. Important ECUs with
important jobs have priority. Other ECUs can wait for a
lull. You’re not going to be able to tell what the control
units are talking about without a scanner, but if you
know what to expect, you’ll be able to tell if the chatter
on the bus is communication or gibberish. The two
wires on the CAN bus each carry their own signal:
CAN H (or CAN high) and CAN L (or CAN low). It’s
easy to access these wires since CAN H will always be
pin 6 on the OBDII connector, and CAN L will always
be pin 14 on the OBDII connector.

When silent, CAN H will stay at 2.5V, and CAN L will

stay at 2.5V. If you connect one scope lead between
pin 14 and ground, and the other between 6 and
ground, you’ll see a steady 2.5V on both traces,
provided no one starts talking.

Never jam pins into the DLC!

Use a breakout box or
back-probe the connector.

Vehicle systems are not the only beneficiaries of

CAN’s blazing speed; a technician will be able to make
use of the increased throughput as well. You’ll notice
that control units that communicate with the OBDII port
via CAN refresh a whole lot faster, especially when a
lot of PIDs are being monitored at the same time.
A scope CAN trace
Physical layout

The ‘bus’ consists of a two-wire backbone, twisted When a control unit talks, it will raise CAN H to 3.5V,
together to reduce noise. Control units are teed into and drop CAN L to 1.5V. CAN H and CAN L move in
the bus with splices. All control units connected to the equal and opposite directions simultaneously, which
CAN bus are connected to the bus in parallel. This helps to reduce noise. If you watch the CAN bus with
means that the bus does not “go through” the control a scope, you might be able to see some things that
units; it goes to and from the control units. Two 120 might be useful in diagnosis. Excessive amplitude and
ohm terminating resistors, located inside of control sloppy signal is a sign of a missing terminating resistor.
units, are connected across the bus at the ends of the If CAN H or L were grounded or high, you’d notice that.
backbone. Usually you’ll find one of the resistors in the Taking a peek at the CAN bus with a scope is fun, and
ECM, and the other in the IPDM. If the vehicle does not may rarely lead to an otherwise impossible diagnosis,
have an IPDM, the second resistor is usually in the so by all means, take a few minutes to check it out on
TCM. Check the LAN section of the service manual occasion, but you should know that it will not be your
for specifics for the vehicle you’re repairing. most effective diagnostic tool.

12 | Nissan & Infiniti Tech News

NissanTechNewsMar2011:MarchStarTuned2005 2/14/11 5:08 PM Page 13

Diagnosis

CAN diagnosis is almost always going to start with a

scan tool and the application of logic. A logical equa-
tion does not work unless all premises are true, so
using the right equipment and information are the keys
to avoiding frustration. A CONSULT is the best way to
ensure the data you acquire is accurate. Nissan
Techinfo is the best source for the information
necessary to analyze the data you collect. Diagnosing
communication problems with anything else is asking
for trouble.
CAN System Specification Chart
The first question should always be, “What’s wrong
with the car?” Why did the customer come in? What 2.The CAN Diagnostic Sheet is a tool used to help
problems did the customer notice, and have you the technician visualize the physical layout and connec-
noticed any additional problems? CAN allows sharing tions between control units.
of information among many seemingly unrelated
systems. This can produce some very strange
combinations of symptoms. The common customer
refrain of, “I think it’s something electrical,” following a

CAN Diagnostic Sheet

3.The CAN Communication Signal Chart is a tool

the technician can use to figure out which control units
receive a signal and which control units send a signal.
long list of seemingly unrelated symptoms is more For instance, a VSS signal might originate from the
likely than it used to be. Unified Meter and AC amp., and be received by the
After collecting the symptoms, see what you can find ECM and TCM. This chart provides all of the
with the scanner. Are there any communication codes? send/receive relationships at a glance.
Check the service manual’s CAN System Specification
Chart to find out what control units should be installed.

Are they all reporting in?

Nissan provides three very useful CAN diagnostic
tools in the service manual:
1. The CAN System Specification Chart is a tool
for figuring out what you’re working on. Looking for a
control unit that does not exist is a big waste of time.
This chart provides a way to quickly determine what
equipment your car has, and shortcut to diagnostic
information that is relevant to it. CAN Communication Signal Chart

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Nissan & Infiniti CAN

can talk to a control unit with the scan tool, but other
control units think it’s offline. Information on which
units communicate to the DCL via CAN is found on the
CAN Communication Signal Chart.
Another potential diagnostic challenge is determining
when a problem is transient and when it’s intermittent.
A transient problem occurred, but will probably never
come back. An intermittent problem came and went, but
will probably be back soon enough. Intermittent prob-
lems are often caused by poor connections, moisture,
cracked solders, excessive heat, etc. Wiggle and tap
testing are the best tools for finding intermittent prob-
lems (though sadly not always effective). Before begin-
ning a major disassembly, look for clues of a transient
problem and talk to your customer about options.
A U1000 or U1001 code will occur when communica-
tion is lost for two seconds or more. This could have
been caused by something as simple as a discharged
battery. If freeze-frame data is available, check for low
Using an ohmmeter is an easy way to battery voltage. Recent repair work is another possible
verify that the terminating resistors are cause of communication codes. If a control unit is
OK, and that the bus is OK between the unplugged while alive, it may set some codes. A repro-
DLC and the terminating resistors. gramming that did not complete normally may also
cause communication codes.
If you don’t know how it’s supposed to work, you’ll be
Finally, an increasing number of aftermarket acces-
lost while trying to diagnose it. Using these three diag-
sories are tapping into the CAN bus. If you notice an
nostic tools in order will help you to quickly figure out
aftermarket accessory, try pulling its fuse before
how the system should be working. Once you know
spending too much time on diagnosis.
that, you’re on your way to fixing it quickly.
An ohmmeter is a tool sometimes sneered at by some
top-tier techs, but it is a very fast way to verify that the Repair
terminating resistors are OK, and should come out
before reaching for the scope. The bus has two 120 The CAN bus may be repaired under some circum-
ohm resistors wired in parallel, so the resistance meas- stances. It may be tempting to run a patch between
urement between pins 14 and 6 should be 60 ohms. the two control units affected by the break, rather
There should be no continuity between pin 14 or 6 and than trying to find a break in the harness, but this is a
ground. This is always the case on any CAN-equipped very bad idea for several reasons. One is that any
car. If you measure 60 ohms across the CAN bus, you splices between the two points will be cut out of the
know the bus is good at the point you are measuring. bus, creating another problem to diagnose. Another is
The same test can be repeated at any of the control that a jumper will lose the benefits of the twisted pair.
units if there is a suspected break in the wiring. The patch may “sort of” work, but it may also intro-
duce a lot of noise onto the bus, causing all sorts of
Diagnostic pitfalls intermittent problems and diagnostic headaches.

There are a few things (well, maybe more than a few) For these reasons, the only Nissan-approved meth-
that can occasionally be confusing. One of these is ods are replacing the harness or finding and fixing the
that on some cars there are control units that talk to damaged area. The repair should not exceed 110 mm.
other control units using the CAN bus, but use the K The patch wires should be of similar gauge and
Line to talk to the DCL. This is an important tidbit if you soldered into place then sealed with tape. |

14 | Nissan & Infiniti Tech News

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Nissan & Infiniti Tech News | 15

NissanTechNewsMar2011:MarchStarTuned2005 2/14/11 5:08 PM Page 16

Nissan & Infiniti Tech News Feature

| Nissan
ECU Programming

16 | Nissan & Infiniti Tech News

NissanTechNewsMar2011:MarchStarTuned2005 2/14/11 5:08 PM Page 17

Reprogramming an ECU is an inexpensive way to CONSULT II

improve its function. Any modern Nissan or Infiniti This was a great scan tool and is still suitable for
vehicle will likely have at least one control unit that reprogramming, but it’s past its prime. The CONSULT III
can be reprogrammed for any number of reasons, or III plus offer post-2006 coverage and a far easier
such as reducing emissions, improving drivability, procedure. The CONSULT II is no longer available for
fixing bugs, or increasing component lifespan. The purchase, but if you already own one, Nissan is still
cost of reprogramming a control unit is only a small supporting reprogramming via this device, so it’s an
fraction of replacing an older control unit with an acceptable choice for pre-2007 vehicles.
updated version, so it provides Nissan owners with a
way to enjoy the fruits of engineering improvements CONSULT III
without spending much money. The CONSULT III is a powerful scan tool and is
currently the best way to flash Nissan control units.
All Nissan and Infiniti dealerships offer reprogram- The kit can still be purchased from
ming to their customers, but as many independents www.nissantechmate.com, and comes with a
know, reprogramming is not a “dealer only” service. ToughBook, VI (Vehicle Interface), MI
An independent shop that is serious about offering (Measurement Interface), and accessories.
its customers good value should be equipped and
competent enough to offer reprogramming. Many CONSULT III plus
customer complaints simply cannot be resolved with- The CONSULT III plus is a full-featured scan tool and is
out a change in software, so a shop that is not pre- the fastest and easiest way to get into re-flashing. It
pared to install the latest software will not be able to will also have the widest coverage. It has an improved
fix the car. That’s a pretty compelling reason to read interface that is more intuitive than that of the CON-
up and tool up. SULT III. The user will need to provide a laptop; the kit
comes with only the VI (Vehicle Interface) and software.
Independent shops are able to purchase all of the You'll be able to purchase the C-III plus kit to upgrade
equipment, information, and calibration files the dealer- your existing C-III, or purchase a full C-III plus kit
ships use, plus there’s even a less-expensive option (including laptop) at wwwnissantechmate.com later this
available for shops that do not do enough Nissan repair year. Remember, Nissan CONSULT software will only
to justify purchasing the best equipment available. operate on the special Toughbook.

The following hardware options are available: Nissan-validated J-2534

pass-thru interface

A J-2534 pass-thru interface can be used in

conjunction with NERs (Nissan ECU Reprogramming
Software) to re-flash Nissan and Infiniti vehicles.
NERs is not a diagnostic interface; it can only be used
for re-flashing, so that is one disadvantage of going the
J-2534 route. Another potential downside is reliability.
Nissan puts a lot of R&D into the CONSULT scan tools,
and they have been extensively tested at dealerships.
A generic J-2534 device will likely not see action until
later in the product lifecycle, so may not be as polished.
That being said, Nissan has tested and validated a
few of the J-2534 devices available, and has
determined that they seem to work well with NERs.
The following J-2534 pass-thru interfaces are
currently Nissan-validated:

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NissanTechNewsMar2011:MarchStarTuned2005 2/14/11 5:08 PM Page 18

Nissan & Infiniti ECU Programming

If you read instructions before

Use only Nissan validated J-2534
doing, and follow established
pass-thru interfaces, such as the
procedures, you’ll probably
DrewTech Mongoose.
never need to “toss a brick.”

• DrewTech CarDAQ-plus (yet probably not as useful as a brick for structural

• Actia Passthru+XS purposes). Regardless, it will be of little use to anyone
• DrewTech Mongoose who is not looking for a very expensive paperweight.
• Consult VIs (III and III plus) The path to avoiding a brick is easy: Just follow the
instructions outlined in the TSB and the reprogramming
These J-2534 devices range in price from around overviews. The key to a successful re-flash is avoiding
$400 to $1,700. You’ll need to use your own laptop, interruptions.
which should be in good condition, meet minimum
requirements, and be free from software or settings First, the ECU needs an adequate voltage supply. If
that might interrupt the reprogramming process. The the vehicle’s 12V battery does not maintain a steady
NERs is available via download from www.nissan-tech- voltage during the reprogramming, the procedure may
info.com. The NERs Operation Manual is available as a fail. Therefore, the battery should be tested before
free download in PDF format, so you can review step- beginning to flash. However, even if the battery is in
by-step procedures before making a purchasing deci- great condition and fully charged, it’s a very good idea
sion. The CONSULT VIs (III and III plus) can also be to have a backup, just in case. A fully-charged booster
used as a pass-though device and can be purchased pack is one option, but then there’s always the chance
separately at www.nissantechmate.com. that the booster pack might not be as charged as you
think it is.
It’s not that hard
Reprogramming is something most technicians will The ideal solution is a power supply. It's like a battery
find fairly easy. If you have computer skills, you’ll likely charger, but its output is very clean with very little
feel like a pro after you have a couple experiences ripple, and the “charging” voltage is much lower than
under your belt. However, don’t get too comfortable normal, typically 13.5V. The Nissan-recommended
and start to get sloppy. If a reprogramming fails, the Midtronics GR8-1200 has a power-supply mode
ECU may be permanently damaged. This is colloquially that works well for reprogramming. There are other
referred to as “bricking” because the ECU becomes products that will work, but you’ll need to verify their
about as useful as brick for vehicle control suitability on your own. Don’t use a standard battery

18 | Nissan & Infiniti Tech News

NissanTechNewsMar2011:MarchStarTuned2005 2/14/11 5:08 PM Page 19

charger. They are often very "dirty" (AC in the DC) When and how to re-flash
and usually have the potential to charge at too high a
voltage for safe re-flashing. Now you know what hardware you’ll need to begin
re-flashing and how to avoid damaging the ECU, but
The laptop and VI, or scan tool, will also need a there are still some lingering questions such as, “When
steady power supply. Even if the laptop battery is fully should a re-flash be performed?” and “How is it done?”
charged, and in good condition, plugging the laptop
into a wall outlet is a good idea. It just takes a few The decision to re-flash always starts with a
seconds and if the laptop were to power down mid- Technical Service Bulletin. Whenever an ECU update is
flash, it would cause some real problems. created, a TSB is issued to explain the reasons for the
update. Any symptoms or trouble codes will also be
Preventing software interruptions is also important. disclosed. Applicability, warranty information, and any
The laptop computer used for re-flashing should have special instructions can also be found in the TSB.
minimal software installed. There’s no way to predict Always read the TSB in its entirety before beginning
how NERS will be affected by the millions of different work, even if you are familiar with the reprogramming
software packages available. Keeping the system clean process. Application-specific instructions included in
is the best way to avoid conflicts. the TSB may save you from disaster.

This may sound crazy to IT managers, but automatic

Windows updates should be turned off. One reason is
that an automatic restart is bad news during mid-flash.
If the technician is watching the flash, he can prevent
the restart, but most techs will start the flash, and then
do something else while it completes. The other reason
is that major changes in the operating system may
cause problems. For these reasons, updates should be
done manually, and major updates, like service packs,
should not be installed until you’ve verified that they
won’t cause problems.

Wireless communications are especially prone to

interference. You may find some Nissan material that
depicts a CONSULT III with a wireless connection to
the VI while reprogramming, but using the USB
connection may be a better choice. Be sure the USB
cable connections are tight. Loose connections can
cause an interruption and resulting "brick." Cell phones,
lighting, welding, and a plethora of other noisy electrical Some battery chargers have the
devices and electronics can be found in a shop additional circuitry necessary to
environment. Why take a chance?
supply clean, steady power, but
The final source of potential interruption is human most do not. If the charger
interference. Perhaps a co-worker notices you’ve “left doesn’t have a specific power
the key on” and helps you out by turning it off. Or, he supply or reprogramming mode,
decides he needs to move the car. Or, he needs the it probably isn’t suitable for
scan tool and sees that you aren’t using it right now.
Unless you plan on standing guard, post a sign on reprogramming use.
the car so others know what’s going on and leave
the car alone.

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NissanTechNewsMar2011:MarchStarTuned2005 2/14/11 5:08 PM Page 20

Nissan & Infiniti ECU Programming

Using a J-2534 pass-thru interface

If you are using a J-2534 pass-thru interface, choose
“Reprogramming using J-2534-1”. This will take you to
a page that explains the requirements and allows you
to download the NERs Operation Manual and purchase
the NERs software if you don’t already own it.

Once you’ve read this page and verified you have

everything you’ll need, click on the “Reprogram” tab.
Once there, either enter the 10-digit ECU number in
the search field, or select it from the drop-down menu.
The ECU number should be retrieved with a scan tool,
not by using the ECU label. The updated part number
will then be displayed. Click on “Submit, Purchase,
Check Out,” and continue to follow the prompts,
entering your address, credit card information, etc.
Go to the Nissan or Infiniti Techinfo
sites to download ECU calibration Once purchased, you’ll be allowed to download the
file. You’ll only have access to the download page for
files, NERs, and find detailed 24 hours, so download your purchases right away.
instructions. You’ll need to place the downloaded files in a specific
directory so that NERs will be able to find it. For a J-
Once you’ve confirmed that there is an applicable 2534 device, the directory is C:\Program Files\Nissan
calibration file for the vehicle with a TSB, you’ll need to J2534 ECU reprogramming software\Application
check the current ECU part number (which will change data\Reprogramming Data.
with every calibration). The current ECU part number
If using the NERs and a pass-through device, follow
can be retrieved with the CONSULT II, III, or III plus. If
the prompts to install the update. This has been a quick
the calibration applies to the vehicle and the ECU part
overview of the process. Full instructions are available
number reveals the calibration has not been
in the NERs Operation Manual, and should be
applied yet, it’s time to start flashing.
consulted before re-flashing.
Calibration files can be purchased and downloaded
from the Nissan or Infiniti Techinfo sites Using CONSULT II
(www.nissantechinfo. com or www.infiniti-techinfo.com). If you plan to use the CONSULT II for a 2006 or
It’s not necessary to have a Techinfo account to pur- earlier vehicle, there is an extra step. The purchased
chase and download calibration files. However, you will calibration must be downloaded from the Techinfo site
need an account to view full TSBs, and access to the toa PC, to a CONSULT II programming card, then to
relevant TSB should be considered mandatory since it thevehicle. The transfer from the PC to the CONSULT
may contain information that is necessary for success. II is done with free software available for download
from Techinfo. You’ll find CONSULT II compatible cali-
Techinfo subscriptions can be purchased for a single bration files and the free CONSULT II transfer software
day ($19.99/day), 30 days ($2.50/day), 90 days on theTechinfo site under “Reprogramming using the
($2.50/day) or a full year ($720, or $2/day). The cali- CONSULT II.”
bration files are a separate purchase, and are not
included with the Techinfo subscription. Calibration files The only tricky part of using the CONSULT II for
are $19.99 each. So the total cost for information and reprogramming is transferring the files from the PC to
software will be between $22 and $40. The procedure the reprogramming card in the CONSULT II. There are
for downloading the calibration file is fairly straightfor- two choices for data transfer, either RS-232 (serial
ward. Select the “Available Products” drop-down menu. port) or FTP (Ethernet port).

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NissanTechNewsMar2011:MarchStarTuned2005 2/14/11 5:08 PM Page 21

Consult II reprogramming file You’ll need this free software to trans-

transfer options. fer files from your PC to the Consult II.

The RS-232 setup is simple, but is very slow and Using CONSULT III AND III plus
most PCs don’t have a serial port these days. If a PC
lacks a serial port, you can purchase a USB to serial The CONSULT III and III plus are a lot easier to use for
adaptor, but most of the time you’ll need to do a bit of reprogramming. The software you’ll need is already
setup and configuration to make it work. installed and the process is very straightforward.
Purchase and download the calibration file to the
The FTP transfer is fast, and virtually all PCs have a directory specified in the readme.txt file that comes with
network card installed. However, if you’re a network- the calibration, then install it on the vehicle. The relevant
TSB will contain vehicle-specific instructions, and if you
ing novice, the setup can be a little daunting. Typically,
are not yet familiar with the procedures, there is usually
the easiest way to set up is to add the CONSULT II to
a “click here” link within the TSB that will take you to
an existing network structure. Just assign the CON-
more general reprogramming instructions.
SULT II an IP address that is unique, but still on the
same subnet as other PCs on the network, then con- Depending on the vehicle and the situation, there
nect the CONSULT II via a standard Ethernet cable to may be some post-flashing maintenance that needs to
a switch or router rather than using the crossover be performed. Specific instructions can be found in the
cable supplied with the CONSULT II. This method is TSB, so be sure to read the whole thing and follow all
faster than breaking the existing network configura- instructions.
tion on the PC to use the crossover cable for a PC to
Some ECUs can survive an incomplete flash. So, if
PC (CONSULT II) connection. If this makes no sense
you trip over the VI cable at 25% downloaded, don’t fall
to you, go with the serial connection and save your- on your sword right away. You may be able to save the
self the hassle. ECU before your boss finds out. You can find informa-
tion about how to go about recovering after an incom-
The Reprogram Card Operation Manual can be found plete re-flash in TSBs. Because TSBs can’t be
in the CONSULT II reprogramming software, which is searched with the Find Publications search, you may
available as a free download from the Techinfo site on want to dig around a bit and find these two TSBs:
the “Reprogramming using the CONSULT II” page. The CONSULT III Reprogramming General Procedure and
link to the manual is about seven clicks in the software. the ECM Reprogram Interruption Recovery General
The PDF manual can be saved or printed, and should Procedure. Print or save them before you need them,
be read before attempting to use the software. and one day you may be glad you did. |

Nissan & Infiniti Tech News | 21

NissanTechNewsMar2011:MarchStarTuned2005 2/14/11 5:08 PM Page 22

Nissan & Infiniti Tech News Feature

|The OEConnection:
The Best Solution to
Buying Collision Parts

Missing out on rapid delivery, correct parts, easy

ordering, genuine OE quality and the best possible
profit? You can improve your OE replacement parts
business with OEConnection.

22 | Nissan & Infiniti Tech News

NissanTechNewsMar2011:MarchStarTuned2005 2/14/11 5:08 PM Page 23

OEConnection LLC (OEC) helps Nissan & Infiniti sales — wherein a collision facility chooses to use a
dealers and independent collision shops nationwide competitively-priced Nissan OE replacement part
overcome a constant, shared challenge. The paradox rather than a non-OE alternative. OEConnection has
they face is managing repair costs efficiently while helped Nissan and other automakers take these
doing what is right for their customers. incentive programs one step further, namely, to sell
even more OE parts with fewer returns.
In a perfect world, simply providing the best repair
possible would be the standard. But several factors “Since the beginning, we have followed the same
compound the challenge, including price disparities guiding principles: increase dealer efficiency, improve
between original equipment (OE) and non-OE replace- customer satisfaction and help dealers sell more OE
ment parts; price-conscious car owners; and pressur- parts,” says OEConnection President and CEO
ing ‘suggestions’ from insurers that facilities use less- Charles Rotuno. “As our relationships with dealers,
expensive aftermarket or salvage replacements parts, repairers and OEMs have grown, along with our
rather than Nissan Infiniti OE parts. expertise in the automotive and vehicle manufactur-
ing industries, we have continued to introduce new
Most everyone in the repair equation recognizes that solutions to achieve these goals.”
cheaper isn’t necessarily better. Value and safety also
matter. Non-OE parts have inherent risks, including In December 2009, shortly after launching its
unknown wear (if salvaged or non-certified), poor fit Market Shield incentive program, Nissan selected
and lengthened repair cycle time. OEConnection's CollisionLink Internet-based parts
ordering and fulfillment system for Nissan & Infiniti
Despite what insurers may suggest, vehicle dealerships and their independent collision shop
owners and repair technicians both prefer OE parts. customers nationwide.
For example, consider the findings of a 2009
BodyShop Business magazine Industry Profile survey, The agreement included CollisionLink's Parts
in which respondents reported that: Marketing Administration (PMA) program marketing
• 79 percent felt pressure by the insurer to technology, which automates and manages automak-
use non-OE parts. er parts programs. PMA is the engine that drives
automakers parts marketing programs based on pre-
• 91 percent said that OE collision parts provided
defined rules. PMA allows dealers and their collision
an acceptable fit.
repairers to access automaker incentives and parts
• 54 percent of certified aftermarket collision parts promotions from within CollisionLink so that dealers
and 35 percent of non-certified aftermarket parts can obtain OE parts at competitive prices compared
provide an acceptable fit. to non-OE parts. Essentially, PMA automated Market
Shield to make it easier for both dealers and after-
The bottom line? The choice of replacement parts
market independent shops to participate.
not only affects fit, it also impacts cycle-time, can lead
to lengthy calls to insurers to approve a different alter-
CollisionLink was first introduced to the market in
native and increase inconvenience for vehicle owners.
2001, and has now been adopted by more than 75
percent of large wholesale dealerships in the U.S., as
well as thousands of their collision shop customers
Nissan incentives + OEConnection nationwide. Besides helping dealers increase OE
= a level, competitive playing field parts sales to shops repairing their brands, collision
shops can better solve the best repair/cost efficiency
No longer does an independent collision shop need paradox, insurers can approve OE quality replace-
to choose, based solely on cost, between an OE part ment parts and consumers can realize more value. In
and an aftermarket part. Automaker incentive pro- addition, by using the OEConnection program to
grams, such as Nissan’s Market Shield, which was purchase OE parts from dealers, collision shops have
launched in 2009, are designed to gain conversion also been able to:

Nissan & Infiniti Tech News | 23

NissanTechNewsMar2011:MarchStarTuned2005 2/14/11 5:08 PM Page 24

Nissan & Infiniti OEConnection

The OEConnection Website

• Reduce nonproductive order-taking phone time Under the program, Nissan reimburses dealers for
and order data entry. the incentive pricing provided to collision customers
• Minimize parts returns. and allows participating dealers to determine how to
• Offer and sell more OE parts at competitive use the reimbursed funds. In order to win more OE
non-OE pricing. parts sales from independent collision centers, Jerry
• Improve customer satisfaction. Rome Nissan decided to take the net cost less the
Nissan Market Shield rebate and then markup 10
A Case Study: Jerry Rome Nissan percent. That decision has helped the dealer consis-
tently rank in the top five of all Nissan dealerships for
Consider the experience of Jerry Rome Nissan,
OE parts conversion dollars.
located in West Springfield, Mass., one of the first deal-
ers to participate in the Nissan program. Ken Athas, the
“I didn’t want collision shop customers to say,
dealer’s parts manager, says that before the
MarketShield/CustomerLink program, he and his staff ‘Oh, I got a deal on this part, but not on that one’
could only convince a few independent shops to order because that isn’t enough to make them sway,”
Nissan OE parts thru the dealership. He credits the explains Athas. “We learned that shops will use
new program for helping to get more independent CollisionLink, and they will want to switch to us
shops to use the online technology and sell more from non-OE aftermarket parts if they know they
Nissan OE parts to them. will always get a value. In the end, the dealer gains
customers who believe and trust in us.”
“I’ve been working in wholesale parts for over 30
years, and this program is the best thing I have ever The dealership also realized other benefits to hav-
come across,” Athas claims. “The best thing that ing their most active independent collision customers
Nissan did was to say the only way independent shops sending orders electronically. It has streamlined
could get a discount was to go through the ordering, reduced errors and leveled off the pace
CollisionLink product.” of work.

24 | Nissan & Infiniti Tech News

NissanTechNewsMar2011:MarchStarTuned2005 2/14/11 5:08 PM Page 25

“For instance,” Athas notes, “I don’t have to urgently The OEConnection LLC
take down a 30-line order while all the phones are supports 12 technology solutions
ringing, a retail customer is standing in front of me and
a technician is yelling something at me from another used by customers throughout
corner. It’s nice to avoid those situations where you’re North America. Some of these are:
just going to mess up.”
• D2D Express —
The parts department staff at Jerry Rome Nissan Fills OEM-needed backordered parts
also reaches out proactively to acquire business from
online, with same- or next-day delivery,
independent collision facilities, whether it’s more sales
to a particular shop or gaining business from new based on an automaker's solution rules.
shop customers. For instance, they regularly call long-
time customers and visit other shops to hand out pro- • RepairLink —
gram literature and discuss the value of Nissan OE Independent shops today only buy 23
parts and the discounts available, when compared to percent of their mechanical replacement
non-OE parts. parts from OE dealers, preferring the
In addition, when collision shop customers send in ease, convenience and speed of
orders, with some line items being blacked-out aftermar- aftermarket supplier online ordering.
ket parts, staff makes an added effort to provide price RepairLink levels the playing field,
comparisons on comparable Nissan OE parts available giving independent shops a standard-
through the program. “One shop faxed me an order, ized, complete OEM parts catalog with
which had a fair amount of aftermarket parts on it,” Athas
shares. “Once I told him what other OE parts I could
your parts pricing and availability.
offer – which would save them $500 off the regular OE
price – the shop was elated. They signed up with • ServiceAdvantage —
CollisionLink and resent me their revised, larger order.” On average, dealerships provide
maintenance services to just 30
Athas credits the Nissan program with waking up
some of the local collision centers. “Once these shops
percent of the vehicles they sell.
started using it, and realized how valuable the dis- ServiceAdvantage helps dealers capture
counts are and how easy it is to use, they have bought more sales by enabling counter staff to
into it. My hope is that as time goes on, we will get 100 begin every customer visit with a cus-
percent of their orders whether there are conversion tomized maintenance menu of services
opportunities or not.” specific to the vehicle's mileage and VIN,
In just the first three months after beginning the pro- make, model and year.
gram, Athas says the dealer’s parts department signed
up more than 15 independent collision shops and gen- • CollisionLink —
erated more than $30,000 monthly in new conversion CollisionLink is a Web-based OE parts
OE parts sales. “Since then, we’ve gained another ordering system for transactions
dozen collision centers, including the largest two in
between dealerships and independent
their market area.”
body shops, specifically designed to
With its primary goal of “putting the right part in the convert non-OE part sales to OE part
right place at the right time for the right customer,” sales and provide collision shops with
OEConnection is transforming the way dealers and col- the right parts the first time.
lision companies view and manage their current supply
chain for Nissan OE replacement parts. By working
directly with automakers, the program has helped level For more information of the
the replacement parts landscape for everyone’s benefit. services and products available,
Sometimes, everybody wins. | visit www.OEConnection.com.

Nissan & Infiniti Tech News | 25

NissanTechNewsMar2011:MarchStarTuned2005 2/14/11 5:08 PM Page 26

Nissan & Infiniti Tech News Feature

| All About
Waterborne Paint

26 | Nissan & Infiniti Tech News

NissanTechNewsMar2011:MarchStarTuned2005 2/14/11 5:08 PM Page 27

Waterborne paint is the new standard.

It’s also safer, cheaper and faster.
And it’s the law…
Today in North America, more and more dealer and with coatings containing volatile organic compounds
aftermarket collision repair facilities are making the (VOCs) of chromium, lead, manganese, nickel, or
transition to waterborne paint – a decision driven by cadmium must comply in five basic areas:
regulatory pressures, economics and a desire to be
both environmentally friendly and safer. Where once < Training – Paint technicians will find waterborne
the change from solvent-borne to waterborne was basecoat easy to spray, but spray techniques differ
feared, experience has demonstrated that the transition slightly from applying solvent-borne. All painters must
can be seamless and productive, provided the right train and certify on spray gun equipment selection,
choices are made regarding technology, equipment, spray techniques, maintenance and environmental
support, training and preparation. compliance.

The transition to waterborne began with automakers < Spray Booths – Open-air spraying will no longer
in the early 1990s. First invented in 1992, it was the be allowed in any capacity within a collision repair shop.
introduction by automakers of new metallic and effects Spray coatings containing a targeted hazardous air
finishes that spurred waterborne paint systems past pollutant (HAP) must conduct spray operations in a
traditional solvent-borne systems. Today more than 75 booth outfitted with an exhaust filter with a VOC
percent of all new original equipment manufacturer capture efficiency of 98 percent or greater. Work
(OEM) vehicles are painted with waterborne paints, with your spray booth manufacturer or filter supplier
generally using a two-step process. The car is first to select the right filter for your shop’s filtration needs.
painted with the basecoat color and then covered by
a clear coat. < Coating Application Equipment – Spray guns
used to apply coatings must employ high-volume,
It’s the law low-pressure (HVLP) or an equivalent EPA-approved
technology.
Waterborne paints meet the requirements of the U.S.
Environmental Protection Agency’s (EPA) National < Spray Gun Cleaning Requirement – Spray
Emissions Standard for Hazardous Air Pollutants rule gun cleaning operations must prevent atomized mist
(EPA Rule 40 CFR Part 6H). The rule was published in or avoid spraying cleaning solvent and paint residue
January 2009 and requires that collision facilities be in outside a container used to collect waste solvent.
compliance by March 11, 2011.
< Recordkeeping – Existing facilities must be
The rule lowers the volatile organic compound (VOC) in compliance by Monday, Jan. 10, 2011, with
limits allowed in coatings and mandates the use of notification of full compliance filed with EPA by
waterborne refinish coatings. It also requires collision March 11, 2011. New facilities built thereafter are
facilities to implement equipment and management required to comply before opening for business.
practices in compliance with the new standards, prac- All facilities must notify the agency each calendar
tices that both reduce toxic material consumption and year of any reportable changes that occurred. In
produce a savings to the facility. addition, facilities must keep copies on file of all
required documents, such as EPA notifications,
Collision repair facilities that use paint stripper employee training certifications, equipment
containing methylene chloride or engage in spray documentation and corrective compliance
application of coatings to metal or plastic substrates actions taken.

Nissan & Infiniti Tech News | 27

NissanTechNewsMar2011:MarchStarTuned2005 2/14/11 5:08 PM Page 28

Nissan & Infiniti Waterborne Paint

The introduction by automakers of new metallic and effects finishes spurred the
adoption of waterborne paint systems by collision repair facilities. Nissan Infiniti
models for instance, feature “self-healing” Scratch Shield clear coat waterborne paint.
(Courtesy of Nissan North America)

For more detailed federal information, a complete It should be noted, however, that waterborne paints
copy of the EPA rule is available at www.haps6h.com. do not eliminate the need for safety equipment; rather,
The EPA also provides more guidance to collision they lower the exposure risk to those in collision opera-
repair facilities at www.epa.gov/collisionrepair. Facilities tions who handle paint. Standard safety equipment is
should also check with their state and regional authori- still required, but the harsh odors associated with using
ties in regards to other regulations or requirements that solvent-based paint throughout your facility can be
the newer EPA rule does not supercede. Facilities in eliminated. In addition, waterborne paints can also
California, for example, should ensure they also comply reduce the amount of hazardous waste generated by a
with the requirements of the California Air Resources collision facility.
Board (CARB) and the South Coast Air Quality
Management District (SCAQMD). Another advantage that is helping to make water-
borne the system of choice is their ease of use and
Benefits worth switching for ability to match a car's finish, whether the original paint
was solvent-borne or not. In addition, because the toner
Waterborne paints are latex paints that provide colli- pigments in acrylic waterborne latex resins are engi-
sion facilities with a better alternative to traditional sol- neered with anti-settle technology, facilities no longer
vent-based paints. Made of synthetic resins and pig- need a mechanical mixing machine. Current water-
ments that are kept dispersed in water by surfactants, borne paint technology and systems from leading sup-
waterborne paint contains less coalescing solvents pliers allow refinish technicians to simply shake, pour,
than solvent-borne paints. Consequently, waterborne spray and expect the same performance, accuracy and
paint has significantly lower volatile organic compound durability of solvent-based systems.
(VOC) emissions compared to solvent-borne paint.
Waterborne paints also dry and cure faster than
VOC emissions can be harmful to people because solvent-borne paints, allowing vehicles to be ready for
they contain chronically hazardous pollutants. In addi- customers one to two days sooner. As with any type
tion, the emissions build smog. With lower VOC emis- of paint, temperature, humidity and airflow all play a
sions, waterborne paints improve air quality within body role in the curing speed. Fortunately, modern spray
shop facilities and provide a safer way to paint and booths and accessory equipment can optimize
refinish automobiles. these influences.

28 | Nissan & Infiniti Tech News

NissanTechNewsMar2011:MarchStarTuned2005 2/14/11 5:08 PM Page 29

Equip for success When it comes to converting to waterborne, facilities

should consider four key benchmarks that enable them
Converting from solvent to water won’t take much to position themselves for a successful transition.
time at all – typically a month or less – especially when These include:
you partner with quality suppliers and their dedicated
teams of conversion and training specialists. < Use spray guns designed for waterborne
Importantly, you won't sacrifice your shop's perform- paint. Because waterborne paints can rust
ance or quality.
plain steel and attack aluminum, choose a
gun that is constructed of a corrosion-resist-
As with all refinish products, it is recommended to
use the standard personal protection equipment ant material such as #316 stainless steel
detailed in the Material Safety Data Sheets (MSDS) for with 1.2mm to 1.4mm fluid tips. Dedicate
specific products. Safety equipment typically includes spraying equipment for waterborne products.
air-fed masks, gloves and safety glasses. This will extend the life of the spray gun.
Also, be aware that maintenance and clean-
Any solid sludge collected from the treatment ing differs from guns used for solvent-borne
process is classified as “controlled waste” and should coatings.
be disposed of in accordance with your local regula-
tions. The filtrate produced from the waste treatment < Cleaning your dedicated waterborne spray
process should also be treated as controlled waste and
guns will help keep them working at their top
not be disposed of into a public sewer without official
authorization by your local authority.
performance and extend usable life. Check
with your gun’s manufacturer for instructions
on how to clean and maintain your specific
equipment. Exercise caution here, as cleaners
may not be suitable for both waterborne and
solvent-borne spray guns.

Many guns can be cleaned using a gun clean-

er that integrates the use of a flocculating pow-
der, to clean out waterborne residue from dedi-
cated spray guns. This flocculating agent helps
separate solids from wastewater, making it
possible to reuse the filtrate at least 10 times
before its cleaning properties diminish. This
makes the cleaning process efficient, minimiz-
ing waste and cost.

< The evaporation characteristics of water-

borne coatings differ from solvent-borne.
Notably, waterborne systems are very fast
and can often outperform solvent-based coat-
For optimum productivity with waterborne ings. But waterborne paint requires good air-
coatings, compressed air supply systems flow to quickly evaporate water from the
must remove dirt, dust, oil residues and coating. For efficient drying, increasing the
other contaminants from the air supply. feet per minute (FPM) of air passing over the
surface is key. Temperature and humidity
Note the extra filtration required as one
also play a role in dry-times. Generally, 200
nears painting areas. cubic feet per minute or more will lead to
(Courtesy of Sherwin Williams Automotive Finishes) great results.

Nissan & Infiniti Tech News | 29

NissanTechNewsMar2011:MarchStarTuned2005 2/14/11 5:08 PM Page 30

Nissan & Infiniti Waterborne Paint

< Drying equipment can range from simple

additions to existing equipment to installing
specialized equipment specifically designed
for use with waterborne automotive paint
systems. Handheld blowers and floor stands
can be set up in a spray booth to increase
airflow and quickly evaporate water from the
basecoat. Spray booths can also be retrofit-
ted with mounted blowers or fans making
it easier to start the flash process after
spraying waterborne.

Specialized waterborne downdraft spray

booths use accelerated air make-up systems –
fans will double their speed in flash mode – to
decrease dry times and improve productivity at
the flip of a switch. Systems can also be fitted
with temperature and humidity controls.

Partner with quality suppliers

Choosing quality paint and equipment suppliers that
provide training, technical support and other services
required to make a smooth transition to waterborne is
State-of-the-art waterborne spray guns,
essential. Besides providing reliable and durable prod- such as the digital SATA jet4000b HVLP
ucts, they should also have a clear and practical under- above, are lighter in weight, quieter and
standing of how to get the very best out of your new offer more spray control.
waterborne basecoat system. PPG, BASF, Dupont and
Sherwin Williams are just some of the reputable suppli- (Courtesy of Dan-Am Co.)
ers with established training and support. You might
also want to check with your industry networks for during the actual waterborne conversion period
positive experiences. (typically one to three days). Working with your techni-
cians on your site with your equipment – while covering
Support can help you design and equip your water- application training, computer training, waste stream
borne system, based on your facility, car flow, health training and color tool training – could go a long way to
and safety issues and other factors. Training can cover making the smoothest transition possible.
an overview of your waterborne system, application
techniques, color adjustments, spot repair, blending, Like any new material or procedure within a system,
waste management, maintenance and more. Note that there’s a learning curve to go through. But with the
suppliers offer a variety of classroom and hands-on right equipment and training, collision repair facilities
training – some online, some onsite, some offsite and and their technicians should not have great difficulty
some a combination of these. in switching to a waterborne system. Making a
successful transition into waterborne finishes requires
Consider your staff’s learning styles, then check to the right combination of support, information, training
see what prospective suppliers offer to meet your train- and equipment. Now, more than ever, the decisions
ing needs. For example, besides training at your suppli- you make today will have a long-lasting impact on
er’s facility, negotiate having a supplier’s conversion the quality, productivity and profitability of your
and training team provide on-site training at your facility body service business. |

30 | Nissan & Infiniti Tech News

NissanTechNewsMar2011:MarchStarTuned2005 2/14/11 5:08 PM Page 31

Nissan & Infiniti Tech News

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305.635.5478

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EU G EN E WE XF O RD A US T IN RI CHA R DS ON MI DLO T H IAN

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