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Job Description: Company: Zomato

The job description is for a Customer Delight Associate position at Zomato in Delhi, India. Zomato is an online restaurant aggregator and food delivery company serving customers across India. As a Customer Delight Associate, the individual will be responsible for handling customer queries via chat or call to resolve issues and exceed customer expectations. The position requires a bachelor's degree and strong communication skills. Duties include responding to customer inquiries, documenting actions, and recommending improved processes. The stipend for this 45-day position is 15,000 rupees.

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Gaurav Singhal
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962 views2 pages

Job Description: Company: Zomato

The job description is for a Customer Delight Associate position at Zomato in Delhi, India. Zomato is an online restaurant aggregator and food delivery company serving customers across India. As a Customer Delight Associate, the individual will be responsible for handling customer queries via chat or call to resolve issues and exceed customer expectations. The position requires a bachelor's degree and strong communication skills. Duties include responding to customer inquiries, documenting actions, and recommending improved processes. The stipend for this 45-day position is 15,000 rupees.

Uploaded by

Gaurav Singhal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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JOB DESCRIPTION

Company: Zomato
JOB TITLE Customer Delight Associate JOB CODE 100019

JOB FAMILY Customer Care REPRTS TO: Team Leader

DIVISION Sales and Delivery LOCATION Delhi/NCR

DEPARTMENT Customer Delight DATE October 2020

About Us
Zomato inaugurated in 2008, by “Deepinder Goyal” and “Pankaj Chaddah” is the top Indian
restaurant aggregator and food delivery Organization serving all over India. Zomato on his web
and app provides all details of the restaurant like the menus, pictures and user-reviews of
restaurants as well as food delivery options and booking a table.
Zomato has grown from a home project to one of the largest food aggregators in the world. We
are present in 24 countries and 10000+ cities globally, enabling our vision of better food for
more people. We not only connect people to food in every context but work closely with
restaurants to enable a sustainable ecosystem.

Job Profile
Customer delight is providing a customer something over and beyond his/her expectations and
thus creating a positive emotional reaction. Customer satisfaction measures the extent to which
the expectations of a customer are met (compared to expectations being exceeded). Customer
Delight Associate at Zomato is the person who has responsibility to solve the query of
customers in all terms. The associate will be in direct touch with customer by either a Chat
Process or a Call Process or both.

Eligibility
Students graduated in any Bachelors Degree looking out for a minimum 45days of exposure in
Customer Delight Sector. Candidates with Strong Communication skills and a desire to work
with people, as well as excellent interpersonal skills to work within this people-oriented business
would be preferred.

Stipend- Rs.15000/-
REQUIRED KNOWLEDGE AND EXPERIENCE
Related Work Experience
No necessary work Experience is required. Though a candidate with if any would be preferred
over non –Experience

Formal Education or Equivalent


Bachelors Degree with Strong Academic Performance

Skills
Must have Strong Written and Verbal Communication skills and should be Persuasive and PC
proficient.

PRIMARY RESPONSIBILITIES

 Maintains customer relationship by responding to queries; documenting actions.


 Prepares for customer inquiries by studying products, services, and customer service
processes.
 Responds to customer inquiries by understanding inquiry; reviewing previous inquiries
and responses; gathering and researching information; assembling and forwarding
information; verifying customer’s understanding of information and answer.
 Records customer inquiries by documenting inquiry and response in customers’ accounts.
 Improves quality service by recommending improved processes; identifying new product
and service applications.
 Accomplishes customer service and organization mission by completing related results as
needed.

DECISION MAKING RESPONSIBILITY


You will be provided a set of protocols to be followed and use the same to solve the queries and
customers problems. Associate ay take best decision upon protocols and procedures

Work Hours
 Hours: 10 hours shift with 2 day off
 Location: At the Desk/Work from Home
 Equipment used: Company provided Computer system

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