Dpa PDF
Dpa PDF
            The parties conclude this Data Processing Addendum (“DPA”), which forms part of the Agreement between
            Customer and Supplier, to reflect our agreement about the Processing of Personal Data, in accordance with the
            requirements of Data Protection Laws and Regulations, including the GDPR and the CCPA, to the extent
            applicable. To the extent Supplier, in providing the Services set forth in the Agreement, processes Personal Data
            on behalf of Customer, the provisions of this DPA apply.
            References to the Agreement will be construed as including this DPA. Any capitalized terms not defined herein
            shall have the respective meanings given to them in the Agreement.
This DPA consists of two parts: (i) the main body of this DPA, and (ii) Attachments 1, 2, 3 and 4 hereto.
                 b. Complete any missing information and sign Attachment 1, Attachment 2, Attachment 3, and Attachment
                 4. Attachment 4 applies, if you are a Data Controller within the ambit of Article 3 GDPR.
            2.   Submit the completed and signed DPA to Supplier via email to dpa@epignosishq.com. Upon receipt of your
                 validly completed DPA, this DPA will be legally binding (provided that you have not overwritten or modified
                 any of the terms beyond completing the missing information).
            If the Customer entity signing this DPA has submitted Schedule A pursuant to the Agreement, then this DPA is an
            addendum to that Schedule A and applicable renewal terms.
            If the Customer entity signing this DPA is not a party to the Agreement, this DPA is not valid and is not legally
            binding. Such entity should request that the Customer entity who is party to the Agreement executes this DPA.
            This DPA shall not replace any comparable or additional rights relating to Processing of Personal Data contained
            in the Agreement. For the avoidance of doubt, it is stated that this DPA prevails for all issues it regulates.
            1.   DEFINITIONS
                 “Adequacy Decision” means a European Commission Decision that a third country or an international
                 organization ensures an adequate level of data protection within the meaning of Article 45 (9) GDPR in
                 conjunction with Article 25 (6) of Directive 95/46/EC, or within the meaning of Article 45 (3) GDPR, as
                 applicable.
                 “Authorized Affiliate” means any of Customer’s Affiliate(s), which (i) is/are subject to Customer’s Binding
                 Corporate Rules or to similar contractual clauses, including Standard Contractual Clauses or contractual
                 clauses approved by a Supervisory Authority, where applicable, with the Customer to ensure adequate level
                 of protection of Personal Data, (ii) is not established in a Restricted Third Country, and (iii) is permitted to use
                 the Services pursuant to the Agreement between Customer and Epignosis, but is not a signatory Party to the
                 Agreement and is not a “Customer” as defined under the Agreement.
                  “Binding Corporate Rules” are binding internal rules that regulate the transfer of Personal Data within an
                 organization which, where applicable, have been approved by a competent Supervisory Authority as providing
                 an adequate level of protection to Personal Data.
                 “CCPA” means the California Consumer Privacy Act (CAL. CIV. CODE § 1798.100 et. seq.) and its implementing
                 regulations.
                 “Dashboard” for applicable Services, means the user interface features of the hosted Software (as
                 described in the Agreement);
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                 “Data Controller” means the entity that determines the purposes and means of the Processing of Personal
                 Data, as defined in the GDPR, and has the same meaning as “business,” as that term is defined by the CCPA.
                 “Data Processor” means the entity which Processes Personal Data on behalf of the Data Controller, as
                 defined in the GDPR, and has the same meaning as “service provider,” as that term is defined by the CCPA;
                 “Data Protection Laws and Regulations” means all laws and regulations applicable to the Processing of
                 Personal Data as part of or in connection with the Services, including but not limited to (i) laws and regulations
                 of the European Union, the European Economic Area and their member states, including the GDPR, ii)
                 Adequacy Decisions and (iii) the CCPA, as either of (i) or (ii) or (iii) may be amended and are in force from
                 time to time;
                 “Data Subject” means the individual to whom Personal Data relates, as defined in the GDPR, and has the
                 same meaning as “consumer” as that term is defined under the CCPA;
                 “Epignosis” means the Supplier, and its Affiliates engaged in the Processing as these are mentioned under
                 Clause 5.1 (i);
                 “Epignosis’s Representative” means a natural or legal person established in the European Union who is
                 designated by and represents Epignosis with regard to its respective obligations under the GDPR, as
                 applicable. Epignosis’s Representative is the Greek Branch of Epignosis UK Ltd, established in Athens,
                 Lykourgou 1, 10551, (+30) 211 800 6449;
                 “GDPR” means the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016
                 on the protection of natural persons with regard to the processing of personal data and on the free movement
                 of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), as may be amended
                 from time to time;
                 “Personal Data” means data about a natural person processed by Epignosis in relation to the provision of
                 the Services under the Agreement, from which that person is identified or identifiable, and has the same
                 meaning as “personal information” as that term is defined under the CCPA.
                 “Processing” means any operation or set of operations which is performed upon Personal Data, whether or
                 not by automatic means, such as collection, recording, organization, storage, adaptation or alteration, retrieval,
                 consultation, use, disclosure by transmission, dissemination, transfer or otherwise making available, alignment
                 or combination, blocking, erasure or destruction, as defined in the GDPR;
                 “Restricted Third Country” means a country to which a transfer of Personal Data, or from which access to
                 Personal Data, would be prohibited by applicable Data Protection Laws and Regulations;
                 “Standard Contractual Clauses” means contractual clauses adopted by the European Commission based
                 on Article 46 (5) GDPR in conjunction with Article 26 (4) of Directive 95/46/EC, or within the meaning of Article
                 46 (2) c) or d) GDPR, as applicable;
                 “Sub-processor” means any other processor, engaged by the Supplier, who agrees to receive from Supplier
                 Personal Data exclusively intended for the Processing to be carried out on behalf of the Customer, in
                 accordance with its instructions, the terms of the DPA, and the terms of the written Sub-processor contract;
                 “Technical and organizational security measures” means those measures aimed at protecting Personal
                 Data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or
                 access, in particular where the processing involves the transmission of data over a network, and against all
                 other unlawful forms of processing;
                 any third parties, to whom it extends the benefits of the Services or whose Personal Data are Processed in
                 Customer’s Use of the Services.
                 2.3 Epignosis’s Processing of Personal Data. a. Epignosis shall keep Personal Data confidential and shall
                 only Process Personal Data on behalf of and in accordance with Customer’s documented instructions for the
                 following purposes: (i) Processing in accordance with the Agreement and this DPA (ii) Processing initiated by
                 Authorized Affiliate(s), and/or Authorized User(s) in their use of the Services in accordance with the Agreement
                 and this DPA; and (iii) Processing to comply with other documented, reasonable instructions provided by
                 Customer (for example, via email) where such instructions are consistent with the terms of the Agreement. b.
                 Customer takes full responsibility to keep the amount of Personal Data provided to Epignosis to the minimum
                 necessary for the performance of the Services. c. Epignosis shall not be required to comply with or observe
                 Customer’s instructions, if such instructions would violate the GDPR, CCPA, or the Data Protection Laws and
                 Regulations. Epignosis shall immediately inform Customer if, in its opinion, an instruction infringes the GDPR,
                 CCPA, or the Data Protection Laws and Regulations. d. Epignosis shall process Personal Data, if required to
                 do so by applicable law to which Epignosis is subject. In such a case, Epignosis shall inform Customer of that
                 legal requirement before processing, unless that law prohibits such information on important grounds of public
                 interest. Epignosis shall promptly notify Customer of any legally binding request for disclosure of Personal
                 Data by a law enforcement authority, unless otherwise prohibited, such as a prohibition under criminal law to
                 preserve the confidentiality of a law enforcement investigation.
                 2.4 Scope of the Processing. The subject-matter of Processing of Personal Data by Epignosis is the
                 performance of the Services pursuant to the Agreement. The duration of the Processing, the nature and
                 purpose of the Processing, the types of Personal Data Processed and categories of Data Subjects involved
                 under this DPA are further specified in Attachment 1 to this DPA.
            3.   RIGHTS OF DATA SUBJECTS
                 3.1 Deletion of Personal Data. For the Services, the Customer shall have the ability to request the deletion,
                 amendment, or correction of Personal Data at any time. Following such request by Customer, Epignosis shall
                 delete such data from its systems immediately, unless mandatory statutory law requires storage of Personal
                 Data.
                 3.2 Complaints or Notices related to Personal Data. In the event Epignosis receives any official complaint,
                 notice, or communication that relates to Processing of Personal Data for or on behalf of the Customer or either
                 party's compliance with Data Protection Laws and Regulations, to the extent legally permitted, Epignosis shall
                 promptly notify Customer and, to the extent applicable, Epignosis shall provide Customer with commercially
                 reasonable cooperation and assistance in relation to any such complaint, notice, or communication. Customer
                 shall be responsible for any reasonable costs arising from Epignosis’s provision of such assistance.
                 3.3 Data Subject Requests. To the extent legally permitted, Epignosis shall promptly notify Customer, if
                 Epignosis receives a request from a Data Subject to exercise the Data Subject's rights to consent, and to
                 withdraw the consent, right of access, right to rectification, restriction of Processing, erasure (“right to be
                 forgotten”), data portability, object to the Processing, or its right not to be subject to an automated individual
                 decision making (“Data Subject Request”), and for the avoidance of doubt, similar requests as provided by the
                 CCPA. Factoring into account the nature of the Processing, Epignosis shall assist Customer by appropriate
                 organizational and technical measures, insofar as this is possible, for the fulfilment of Customer’s obligation to
                 respond to a Data Subject Request under Data Protection Laws and Regulations. In addition, to the extent
                 Customer, in its use of the Services, does not have the ability to address a Data Subject Request, Epignosis
                 shall, upon Customer’s request, provide commercially reasonable efforts to assist Customer in responding to
                 such Data Subject Request, to the extent that Epignosis is legally permitted to do so, and the response to such
                 Data Subject Request is required under Data Protection Laws and Regulations. To the extent legally permitted,
                 Customer shall be responsible for any costs arising from Epignosis’s provision of such assistance.
            4.   EPIGNOSIS’S PERSONNEL
                 4.1 Confidentiality. Epignosis shall ensure that its personnel engaged in the Processing of Personal Data
                     are informed of the confidential nature of the Personal Data, have received appropriate training on their
                     responsibilities and have executed written confidentiality agreements. Epignosis shall ensure that such
                     confidentiality obligations survive the termination of the personnel engagement.
                 4.2 Reliability. Epignosis shall take commercially reasonable steps to ensure the reliability of its personnel
                     engaged in the Processing of Personal Data.
                 4.3 Limitation of Access. Epignosis shall ensure that its access to Personal Data is limited to those
                     personnel assisting in the provision of the Services in accordance with the Agreement, and that access is
                     limited to those personnel that is necessary for the provision of the Services.
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                 4.4 Data Protection Officer. Epignosis shall appoint, a Data Protection Officer, if and whereby such
                     appointment is required by Article 37 of the GDPR. Epignosis’s personnel responsible for privacy issues
                     may be reached at privacy@talentlms.com.
            5.   SUB-PROCESSORS
                 5.1 Appointment of Sub-processors. Customer acknowledges and agrees that
                     (i)       Supplier is entitled to retain its Affiliates as Sub-processors. Currently Supplier engages
                               following Affiliates as Sub-processors: a. Epignosis UK Ltd, a UK based company, having its
                               office at 239 First Floor, Kensington High Street, London, W8 6SN, United Kingdom, tel. (+44)
                               20 7193 1614 (in case it is not the “Supplier”), b. the Greek Branch of Epignosis UK Ltd,
                               established in Athens, Lykourgou 1, 10551, (+30) 211 800 6449. Customer instructs or
                               authorizes hereby the use of these Affiliates as Sub-processors. Supplier shall inform the
                               Customer of any intended changes to Epignosis.
                     (ii)      Supplier may engage any third parties from time to time to process Personal Data in connection
                               with the provision of Services. Supplier shall inform the Customer of any intention to engage any
                               such third parties.
                 5.2 List of Sub-processors. Current non-Affiliate Sub-processors, are listed in Attachment 3 to this DPA,
                     and Customer instructs or authorizes hereby the use of such Sub-processors to assist the Supplier with
                     the performance of Supplier’s obligations under the Agreement. Supplier shall inform the Customer of
                     any intended changes to such List. The list of non-Affiliate Sub-processors is also available in the Service
                     administrator panel interface.
                 5.3 Objection Right for New Sub-processors. Customer, in order to exercise its right to object to Supplier’s
                     use of a new Sub-processor, whether Affiliate or not, shall notify Supplier promptly in writing within ten
                     (10) business days after receipt of Supplier’s notice about its intention to use a new Sub-processor.
                     Personal Data shall by no means be processed by the Sub-processor against which the Customer has
                     explicitly objected. If Supplier and Customer cannot find a mutually agreeable resolution to address the
                     Customer’s objection within a reasonable time period, which shall not exceed thirty (30) days, the
                     Customer may terminate the Services. The Supplier shall refund Customer any prepaid fees covering the
                     remainder of the Service following the effective date of termination with respect to such terminated
                     Service.
                 5.4 Supplier shall only engage and disclose Personal Data to Sub-processors that are parties to written
                     agreements with each Sub-processor containing data protection obligations no less protective that the
                     obligations of this DPA and the GDPR. Supplier agrees and warrants, upon request of the Customer, to
                     send promptly a copy of any Sub-processor contract to the Customer, and to make available to the Data
                     Subject upon request a copy of the DPA, or any existing Sub-processing contract, unless the DPA or
                     contract contain commercial information, in which case it may remove such commercial information, with
                     the exception of Attachment 2, which shall be replaced by a summary description of the security
                     measures, in those cases where the Data Subject is unable to obtain a copy from the Customer.
                 5.5 Liability. The Supplier shall be liable for the acts and omissions of its Sub-processors to the same extent
                     Supplier would be liable, if performing the services of each Sub-processor directly under the terms of this
                     DPA.
                 Customer agrees that after its assessment of the requirements of the Data Protection Laws and Regulations,
                 Customer considers that the security measures set out in Attachment 2 are appropriate to protect Personal
                 Data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or
                 access, and against all other unlawful forms of Processing, and that these measures ensure a level of security
                 appropriate to the risks presented by the Processing and the nature of Personal Data to be protected having
                 regard to the state of the art and the cost of their implementation.
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            6.2 Notifications Regarding Personal Data Breach. Epignosis has in place reasonable and appropriate security
                incident management policies and procedures and shall notify Customer without undue delay after becoming
                aware of the unlawful or accidental destruction, alteration or damage or loss, unauthorized disclosure of, or
                access to Personal Data, transmitted, stored or otherwise Processed by Epignosis or its Sub-processors of
                which Epignosis becomes aware (hereinafter, a “Personal Data Breach”), as required under Article 33 GDPR.
                Epignosis shall make reasonable efforts to identify the cause of such Personal Data Breach and take those
                steps as it deems necessary and reasonable in order to remediate the cause of such a Personal Data Breach,
                to the extent that the remediation is within Epignosis’s reasonable control.
            6.3 Certifications and Audits. Epignosis shall make available to the Customer all information necessary to
                demonstrate compliance with the obligations of Epignosis under this DPA, and allow for and contribute to
                audits, including inspections, conducted by the Customer or another auditor mandated by the Customer. The
                auditor mandated by Customer (“third party auditor”) must be independent, not a competitor of Epignosis, and
                composed of members in possession of the required professional qualifications bound by a duty of
                confidentiality. The parties agree that the audits shall be carried out in accordance with the following
                specifications: Customer may contact Epignosis to request an on-site audit of the procedures relevant to the
                protection of Personal Data. Customer shall reimburse Epignosis for any time expended for any such audit at
                Epignosis’ then-current professional services rates, which shall be made available to Customer upon request.
                Before the commencement of any such on-site audit, Customer shall inform Supplier about the scope of the
                audit, and Customer and Epignosis shall mutually agree upon the timing, and duration of the audit in addition
                to the reimbursement rate for which Customer shall be responsible. All reimbursement rates shall be
                reasonable, taking into account the resources expended by Epignosis. Customer shall promptly notify
                Epignosis and provide information about any actual or suspected non-compliance discovered during an audit.
                 Epignosis shall also allow and provide third-party certifications and audit results upon Customer’s written
                 request at reasonable intervals, subject to the confidentiality obligations set forth in the Agreement. Epignosis
                 shall make available to Customer a copy of Epignosis’s most recent third-party certifications or audit results,
                 as applicable.
            6.4 Records. Where applicable, Epignosis shall maintain a record, in electronic form, of all categories of
                processing activities carried out on behalf of the Customer, as per Article 30 (2) GDPR.
                 7.2 Communications. The Customer that is the contracting party to the Agreement shall remain responsible
                     for coordinating all communication with Epignosis under this DPA and shall be entitled to transmit and
                     receive any communication in relation to this DPA.
                      ii.      in the absence of an Adequacy Decision, the transfer is subject to the latest versions of the
                               Standard Contractual Clauses approved by the European Commission from time to time, as
                               published in the Official Journal of the European Union, and which themselves form part of this
                               DPA (Attachment 4).
                The parties undertake not to vary or modify the DPA. This does not preclude the parties from adding clauses
                on business related issues, where required as long as they do not contradict the DPA.
            14. CONFLICT
                This DPA is incorporated into and forms part of the Agreement. For matters not addressed under this DPA,
                the terms of the Agreement apply. With respect to the rights and obligation of the parties vis-à-vis each other,
                in the event of a conflict between the terms of the Agreement and this DPA, the terms of this DPA will control.
            IN WITNESS WHEREOF, the parties have caused this Data Processing Addendum to be duly executed. Each
            party warrants and represents that its respective signatories, whose signatures appear below, are on the date of
            signature duly authorized.
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Authorized Signature
                                                             Athanasios Papangelis
             Authorized Signature                            Name
                                                             Manager
             Name                                            Title
Authorized Signature
Title Director
Authorized Signature
Title Representative
            Attachment 1
            Details of the Processing
This attachment includes certain details of the Processing of Personal Data as required by Article 28(3) GDPR.
            Epignosis will Process Personal Data as necessary to perform the Services pursuant to the Agreement, and as
            further instructed by Customer in its use of the Services.
Duration of Processing
Subject to Clause 8 of this DPA, Epignosis will Process Personal Data for the duration of the Agreement.
            Personal Data processed relates to the following categories of Data Subjects: Customer, Authorized Affiliates,
            Authorized Users (which may be, among others, employees, contractors or business partners of the Customer),
            other individuals, whose Personal Data have been stored in the Services by the Customer or the Authorized
            Affiliates/Clients/Users.
            Customer develops the content of the Services and determines the categories and types of Personal Data.
            Customer can configure the data fields through the administration panel of the Services. Customer may submit
            Personal Data to the Services, the extent of which is determined and controlled by Customer in its sole discretion,
            and which may include the following categories of Personal Data:
 First name
 Last name
 Email address
 Phone number
 Time zone
 Address
 Company/branch name
 Company position
 Contract data
 Connection data
                    Any Personal Data included in the content of the files uploaded by the Customer or the Authorized Users
                     in the Services
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Customer
Name:
Authorised Signature…………………………………………..
Epignosis
Authorised Signature……………………………………………
Epignosis UK Ltd
Authorised Signature……………………………………………
            Authorised Signature……………………………………………
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            Attachment 2
            Description of the technical and organisational security measures implemented by the Epignosis in
            accordance with Article 28.3 of the GDPR, and forms part of the DPA:
            1.   Data Protection Executives; Notices. Each of the parties will designate and notify the other party of its
                 respective Security Officer(s) responsible for the obligations set forth on this Attachment 2.
                 Any notices under this Attachment should be communicated as follows:
                     a. communications regarding the day-to-day obligations under this Attachment should be communicated
                        in writing via email or other written notice to each of the Security Officer(s) (or their designees), and
                     b. communications regarding any proposed changes to the terms of this Attachment should be directed
                        as required under the notice provisions of the Agreement with copies provided to the Security Officer(s)
                        (or their designees). No such changes will modify this Attachment or the Agreement unless agreed by
                        the parties pursuant to the appropriate change management procedure under the Agreement.
                     a. Security Ownership. Epignosis has appointed one or more security officers responsible for
                        coordinating and monitoring the security rules and procedures.
                     b. Security Roles and Responsibilities. Epignosis personnel with access to Personal Data are subject
                        to confidentiality obligations.
                     c. Risk Management. Epignosis performs risk assessment, including regular vulnerability scans and
                        penetration tests.
                     a. General. Epignosis informs its personnel about relevant security procedures and their respective
                        roles. Epignosis also informs its personnel of possible consequences of breaching its security policies
                        and procedures. Employees who violate Epignosis security policies may be subject to disciplinary
                        action, up to and including termination of employment. A violation of this policy by a temporary worker,
                        contractor or vendor may result in the termination of his or her contract or assignment with Epignosis.
                     b. Personal Data Visibility. Epignosis personnel with access to Personal Data are limited to adequately
                        trained Epignosis core team members, also adopting segregation of roles and responsibilities, data
                        minimisation and minimum access rights to perform role principles. Epignosis employs best practices
                        in ensuring that security threats, including malicious insider, are mitigated.
                     a. Access Policy. An access control policy is established, documented, and reviewed based on
                        business and information security requirements.
                     b. Access Recordkeeping. Epignosis maintains a record of security privileges of its personnel that have
                        access to Personal Data.
c. Access Authorization.
                         i. Epignosis has user account creation and deletion procedures, with appropriate approvals, for
                            granting and revoking access to systems accessing or processing Personal Data at regular
                            intervals based on the principle of “least privilege” and need-to-know criteria based on job role.
                         ii. Epignosis maintains and updates a record of personnel authorized to access systems that contain
                             Personal Data.
                         iii. For systems that process Personal Data, Epignosis revalidates access of users.
                         iv. Epignosis identifies those personnel who may grant, alter or cancel authorized access to data,
                             systems and networks and limits them to trusted senior personnel.
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                         v. Epignosis ensures that, each personnel having access to its systems have a single unique
                            identifier/log-in.
vi. Epignosis maintains strict policies against any shared “generic” user identification access.
                    d. Least Privilege. Epignosis limits access to Personal Data to those Epignosis personnel performing
                       the Services and, to the extent technical support is needed, its personnel performing such technical
                       support.
                         i. Epignosis instructs its personnel to automatically lock screens and/or disable administrative
                            sessions when leaving premises that are controlled by Epignosis or when computers are otherwise
                            left unattended.
                         ii. Epignosis stores passwords in a secured and restricted way that makes them unintelligible while
                             they are in force.
g. Authentication
                         i. Epignosis uses industry standard practices to identify and authenticate users who attempt to
                            access information systems.
                         ii. Where authentication mechanisms are based on passwords, Epignosis requires the password to
                             be at least eight characters long and conform to very strong password control parameters including
                             length, character complexity, and non-repeatability.
                         iii. Epignosis ensures that de-activated or expired identifiers are not granted to other individuals.
                         iv. Epignosis maintains industry standard procedures to deactivate passwords that have been
                             corrupted or inadvertently disclosed.
vi. Epignosis limits access to file stores and/or systems in which passwords are stored.
3.4. Cryptography
i. Epignosis has a policy on the use of cryptographic controls based on assessed risks.
                         ii. Epignosis assesses and manages the used cryptographic algorithms, hashing algorithms, etc. and
                             deprecates and disallows usage of weak cypher suites, and mathematically insufficient block
                             lengths and bit lengths.
                    a. Operational Policy. Epignosis maintains policies describing its security measures and the relevant
                       procedures and responsibilities of its personnel who have access to Personal Data and to its systems
                       and networks.
                    b. Data Recovery. Epignosis maintains copies of Personal Data from which Personal Data can be
                       recovered. Epignosis has specific procedures in place governing access to these copies of Personal
                       Data.
                    c. Logging and Monitoring. Epignosis maintains logs of and monitors access to administrator and
                       operator activity and data recovery events.
Epignosis uses standard security mechanisms and certificates for communications and data transfers.
                    a. Security Requirements. Epignosis has adopted security requirements for the purchase or
                       development of information systems.
                    b. Development Requirements. Epignosis has policies for secure development, system engineering
                       and support. Epignosis conducts appropriate tests for system security as part of acceptance testing
                       processes.
                    a. Response Process. Epignosis maintains a record of information security breaches with a description
                       of the breach, the consequences of the breach, the name of the reporter and to whom the breach was
                       reported, and the procedure for recovering data.
                    b. Reporting. Epignosis will report within 48 hours to a Customer-designated response center any
                       security incident that has resulted in a loss, misuse or unauthorized acquisition of any Personal Data.
                    a. Planning. Epignosis utilizes facilities in which Personal Data are located providing adequate
                       emergency and contingency plans and guarantees.
                    b. Data Recovery. Epignosis’ procedures for recovering data are designed to attempt to reconstruct
                       Personal Data in its original state from before the time it was lost or destroyed.The security measures
                       described in this Attachment 2 are in addition to any confidentiality obligations contained in any other
                       agreement related to the Services between Epignosis and Customer with respect to Personal Data.
                       In the event a conflict between the terms of such other agreement and this Attachment 2, the terms of
                       this Attachment 2 shall control.
                4. Review and Audits Epignosis undergoes regular audits by third parties to ensure its operations meet quality
                and security standards under ISO 9001 and ISO 27001 respectively. Certificates can be provided to customers
                upon request.
Customer
Name:
Authorised Signature…………………………………………..
Authorised Signature……………………………………………
Epignosis UK Ltd
Authorised Signature……………………………………………
            Attachment 3
            The list of Sub-processors approved by the Customer as of the effective date of the DPA is as set forth below;
            Sub-processors marked with (*) are optional and can be invoked upon Customer choice through the Service
            administration panel:
            At the uses of the Services Customer has the ability, at its sole discretion, to have access and use, through the
            optional Service integrations, third party services, not related to the Sub-processors listed above. Epignosis
            assumes no responsibility for such services and may not be held liable for any such services.
Epignosis UK Ltd
                                                                       Authorised Signature……………………………………
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                                                             Authorised Signature:……………………………………
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Attachment 4
                                                        EUROPEAN COMMISSION
                                                        DIRECTORATE-GENERAL JUSTICE
              For the purposes of Article 26(2) of Directive 95/46/EC for the transfer of personal data to
              processors established in third countries which do not ensure an adequate level of data
              protection
              Address:
              .....................................................................................................................................................
                                                          ……………………………………………………………
                                                               (the data exporter)
And
Address: 315 Montgomery Street (9th Floor) san Francisco, California CA, 94104
                                                      …………………………………………………………………
                                                             (the data importer)
              HAVE AGREED on the following Contractual Clauses (the Clauses) in order to adduce
              adequate safeguards with respect to the protection of privacy and fundamental rights and
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              freedoms of individuals for the transfer by the data exporter to the data importer of the
              personal data specified in Appendix 1.
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Clause 1
Definitions
            (c)        'the data importer' means the processor who agrees to receive from the data
            exporter personal data intended for processing on his behalf after the transfer in
            accordance with his instructions and the terms of the Clauses and who is not subject to a
            third country's system ensuring adequate protection within the meaning of Article 25(1) of
            Directive 95/46/EC;
            (d)       'the subprocessor' means any processor engaged by the data importer or by any
            other subprocessor of the data importer who agrees to receive from the data importer or
            from any other subprocessor of the data importer personal data exclusively intended for
            processing activities to be carried out on behalf of the data exporter after the transfer in
            accordance with his instructions, the terms of the Clauses and the terms of the written
            subcontract;
            (e)       'the applicable data protection law' means the legislation protecting the
            fundamental rights and freedoms of individuals and, in particular, their right to privacy with
            respect to the processing of personal data applicable to a data controller in the Member
            State in which the data exporter is established;
            (f)        'technical and organisational security measures' means those measures aimed at
            protecting personal data against accidental or unlawful destruction or accidental loss,
            alteration, unauthorised disclosure or access, in particular where the processing involves the
            transmission of data over a network, and against all other unlawful forms of processing.
Clause 2
                The details of the transfer and in particular the special categories of personal data where
                applicable are specified in Appendix 1 which forms an integral part of the Clauses.
            1
                  Parties may reproduce definitions and meanings contained in Directive 95/46/EC within this Clause if
            they considered it better for the contract to stand alone.
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Clause 3
            1.          The data subject can enforce against the data exporter this Clause, Clause 4(b) to
            (i), Clause 5(a) to (e), and (g) to (j), Clause 6(1) and (2), Clause 7, Clause 8(2), and Clauses 9
            to 12 as third-party beneficiary.
            2.         The data subject can enforce against the data importer this Clause, Clause 5(a) to
            (e)           and (g), Clause 6, Clause 7, Clause 8(2), and Clauses 9 to 12, in cases where
            the data exporter has factually disappeared or has ceased to exist in law unless any
            successor entity has assumed the entire legal obligations of the data exporter by contract
            or by operation of law, as a result of which it takes on the rights and obligations of the data
            exporter, in which case the data subject can enforce them against such entity.
            3.         The data subject can enforce against the subprocessor this Clause, Clause 5(a) to
            (e)            and (g), Clause 6, Clause 7, Clause 8(2), and Clauses 9 to 12, in cases where
            both the data exporter and the data importer have factually disappeared or ceased to exist
            in law or have become insolvent, unless any successor entity has assumed the entire legal
            obligations of the data exporter by contract or by operation of law as a result of which it
            takes on the rights and obligations of the data exporter, in which case the data subject can
            enforce them against such entity. Such third-party liability of the subprocessor shall be
            limited to its own processing operations under the Clauses.
Clause 4
            (a)        that the processing, including the transfer itself, of the personal data has been
            and will continue to be carried out in accordance with the relevant provisions of the
            applicable data protection law (and, where applicable, has been notified to the relevant
            authorities of the Member State where the data exporter is established) and does not
            violate the relevant provisions of that State;
            (b)       that it has instructed and throughout the duration of the personal data processing
            services will instruct the data importer to process the personal data transferred only on the
            data exporter's behalf and in accordance with the applicable data protection law and the
            Clauses;
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            (c)        that the data importer will provide sufficient guarantees in respect of the
            technical and organisational security measures specified in Appendix 2 to this contract;
            (d)        that after assessment of the requirements of the applicable data protection law,
            the security measures are appropriate to protect personal data against accidental or
            unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, in
            particular where the processing involves the transmission of data over a network, and
            against all other unlawful forms of processing, and that these measures ensure a level of
            security appropriate to the risks presented by the processing and the nature of the data to
            be protected having regard to the state of the art and the cost of their implementation;
            (f)      that, if the transfer involves special categories of data, the data subject has been
            informed or will be informed before, or as soon as possible after, the transfer that its data
            could be transmitted to a third country not providing adequate protection within the
            meaning of Directive 95/46/EC;
            (g)       to forward any notification received from the data importer or any subprocessor
            pursuant to Clause 5(b) and Clause 8(3) to the data protection supervisory authority if the
            data exporter decides to continue the transfer or to lift the suspension;
            (h)       to make available to the data subjects upon request a copy of the Clauses, with
            the exception of Appendix 2, and a summary description of the security measures, as well
            as a copy of any contract for subprocessing services which has to be made in accordance
            with the Clauses, unless the Clauses or the contract contain commercial information, in
            which case it may remove such commercial information;
            (i)        that, in the event of subprocessing, the processing activity is carried out in
            accordance with Clause 11 by a subprocessor providing at least the same level of protection
            for the personal data and the rights of data subject as the data importer under the Clauses;
            and
Clause 5
            2
                   Mandatory requirements of the national legislation applicable to the data importer which do not go
            beyond what is necessary in a democratic society on the basis of one of the interests listed in Article 13(1) of
            Directive 95/46/EC, that is, if they constitute a necessary measure to safeguard national security, defence,
            public security, the prevention, investigation, detection and prosecution of criminal offences or of breaches of
            ethics for the regulated professions, an important economic or financial
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            (a)       to process the personal data only on behalf of the data exporter and in
            compliance with its instructions and the Clauses; if it cannot provide such compliance for
            whatever reasons, it agrees to inform promptly the data exporter of its inability to comply,
            in which case the data exporter is entitled to suspend the transfer of data and/or terminate
            the contract;
            (b)         that it has no reason to believe that the legislation applicable to it prevents it from
            fulfilling the instructions received from the data exporter and its obligations under the
            contract and that in the event of a change in this legislation which is likely to have a
            substantial adverse effect on the warranties and obligations provided by the Clauses, it will
            promptly notify the change to the data exporter as soon as it is aware, in which case the
            data exporter is entitled to suspend the transfer of data and/or terminate the contract;
            (c)        that it has implemented the technical and organisational security measures
            specified in Appendix 2 before processing the personal data transferred;
            (i)             any legally binding request for disclosure of the personal data by a law
            enforcement authority unless otherwise prohibited, such as a prohibition under criminal law
            to preserve the confidentiality of a law enforcement investigation,
            (iii)            any request received directly from the data subjects without responding
            to that request, unless it has been otherwise authorised to do so;
            (e)        to deal promptly and properly with all inquiries from the data exporter relating to
            its processing of the personal data subject to the transfer and to abide by the advice of the
            supervisory authority with regard to the processing of the data transferred;
            (f)       at the request of the data exporter to submit its data processing facilities for audit
            of the processing activities covered by the Clauses which shall be carried out by the data
            exporter or an inspection body composed of independent members and in possession of
            the required professional qualifications bound by a duty of confidentiality, selected by the
            data exporter, where applicable, in agreement with the supervisory authority;
            (g)        to make available to the data subject upon request a copy of the Clauses, or any
            existing contract for subprocessing, unless the Clauses or contract contain commercial
            information, in which case it may remove such commercial information, with the exception
            of Appendix 2 which shall be replaced by a
                   interest of the State or the protection of the data subject or the rights and freedoms of others, are not in
                   contradiction with the standard contractual clauses. Some examples of such mandatory requirements
                   which do not go beyond what is necessary in a democratic society are, inter alia, internationally
                   recognised sanctions, tax-reporting requirements or anti-money-laundering reporting requirements.
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                        summary description of the security measures in those cases where the data
                        subject is unable to obtain a copy from the data exporter;
            (h)       that, in the event of subprocessing, it has previously informed the data exporter
            and obtained its prior written consent;
            (i)      that the processing services by the subprocessor will be carried out in
            accordance with Clause 11;
            (j)       to send promptly a copy of any subprocessor agreement it concludes under the
            Clauses to the data exporter.
Clause 6
Liability
            1.        The parties agree that any data subject, who has suffered damage as a result of
            any breach of the obligations referred to in Clause 3 or in Clause 11 by any party or
            subprocessor is entitled to receive compensation from the data exporter for the damage
            suffered.
            2.         If a data subject is not able to bring a claim for compensation in accordance with
            paragraph 1 against the data exporter, arising out of a breach by the data importer or his
            subprocessor of any of their obligations referred to in Clause 3 or in Clause 11, because the
            data exporter has factually disappeared or ceased to exist in law or has become insolvent,
            the data importer agrees that the data subject may issue a claim against the data importer
            as if it were the data exporter, unless any successor entity has assumed the entire legal
            obligations of the data exporter by contract of by operation of law, in which case the data
            subject can enforce its rights against such entity.
                        The data importer may not rely on a breach by a subprocessor of its obligations
                        in order to avoid its own liabilities.
            3.         If a data subject is not able to bring a claim against the data exporter or the data
            importer referred to in paragraphs 1 and 2, arising out of a breach by the subprocessor of
            any of their obligations referred to in Clause 3 or in Clause 11 because both the data exporter
            and the data importer have factually disappeared or ceased to exist in law or have become
            insolvent, the subprocessor agrees that the data subject may issue a claim against the data
            subprocessor with regard to its own processing operations under the Clauses as if it were
            the data exporter or the data importer, unless any successor entity has assumed the entire
            legal obligations of the data exporter or data importer by contract or by operation of law, in
            which case the data subject can enforce its rights against such entity. The liability of the
            subprocessor shall be limited to its own processing operations under the Clauses.
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Clause 7
            1.        The data importer agrees that if the data subject invokes against it third-party
            beneficiary rights and/or claims compensation for damages under the Clauses, the data
            importer will accept the decision of the data subject:
            (b)              to refer the dispute to the courts in the Member State in which the data
            exporter is established.
            2.        The parties agree that the choice made by the data subject will not prejudice its
            substantive or procedural rights to seek remedies in accordance with other provisions of
            national or international law.
Clause 8
            1.         The data exporter agrees to deposit a copy of this contract with the supervisory
            authority if it so requests or if such deposit is required under the applicable data protection
            law.
            2.        The parties agree that the supervisory authority has the right to conduct an audit
            of the data importer, and of any subprocessor, which has the same scope and is subject to
            the same conditions as would apply to an audit of the data exporter under the applicable
            data protection law.
            3.          The data importer shall promptly inform the data exporter about the existence of
            legislation applicable to it or any subprocessor preventing the conduct of an audit of the data
            importer, or any subprocessor, pursuant to paragraph 2. In such a case the data exporter shall
            be entitled to take the measures foreseen in Clause 5 (b).
Clause 9
                                                        Governing Law
              The Clauses shall be governed by the law of the Member State in which the data
              exporter is established, namely………………………
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Clause 10
Clause 11
Subprocessing
            1.           The data importer shall not subcontract any of its processing operations
            performed on behalf of the data exporter under the Clauses without the prior written
            consent of the data exporter. Where the data importer subcontracts its obligations under
            the Clauses, with the consent of the data exporter, it shall do so only by way of a written
            agreement with the subprocessor which imposes the same obligations on the subprocessor
            as are imposed on the data importer under the Clauses3. Where the subprocessor fails to
            fulfil its data protection obligations under such written agreement the data importer shall
            remain fully liable to the data exporter for the performance of the subprocessor's
            obligations under such agreement.
            2.         The prior written contract between the data importer and the subprocessor shall
            also provide for a third-party beneficiary clause as laid down in Clause 3 for cases where the
            data subject is not able to bring the claim for compensation referred to in paragraph 1 of
            Clause 6 against the data exporter or the data importer because they have factually
            disappeared or have ceased to exist in law or have become insolvent and no successor entity
            has assumed the entire legal obligations of the data exporter or data importer by contract
            or by operation of law. Such third-party liability of the subprocessor shall be limited to its
            own processing operations under the Clauses.
            4.        The data exporter shall keep a list of subprocessing agreements concluded under
            the Clauses and notified by the data importer pursuant to Clause 5 (j), which shall be
            updated at least once a year. The list shall be available to the data exporter's data protection
            supervisory authority.
            3
                  This requirement may be satisfied by the subprocessor co-signing the contract entered into between the
            data exporter and the data importer under this Decision.
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Clause 12
            1.          The parties agree that on the termination of the provision of data processing
            services, the data importer and the subprocessor shall, at the choice of the data exporter,
            return all the personal data transferred and the copies thereof to the data exporter or shall
            destroy all the personal data and certify to the data exporter that it has done so, unless
            legislation imposed upon the data importer prevents it from returning or destroying all or
            part of the personal data transferred. In that case, the data importer warrants that it will
            guarantee the confidentiality of the personal data transferred and will not actively process
            the personal data transferred anymore.
            2.        The data importer and the subprocessor warrant that upon request of the data
            exporter and/or of the supervisory authority, it will submit its data processing facilities for
            an audit of the measures referred to in paragraph 1.
Position:
Address:
Signature……………………………………….
Position: Manager
Address: 315 Montgomery Street (9th Floor) san Francisco, California CA 94104
Other information necessary in order for the contract to be binding (if any):
Signature……………………………………….
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              The Member States may complete or specify, according to their national procedures, any
              additional necessary information to be contained in this Appendix.
Data exporter
Data importer
Epignosis LLC
              Data subjects
            Customer, Authorized Affiliates, Authorized Users (which may be, among others, employees,
            contractors or business partners of the Customer), other individuals, whose Personal Data
            have been stored in the Services by the Customer or the Authorized Affiliates/Clients/Users.
Categories of data
            Data Exporter develops the content of the Services and determines the categories and types
            of Personal Data. Data Exporter can configure the data fields through the administration panel
            of the Services. Data Exporter may submit Personal Data to the Services, the extent of which
            is determined and controlled by Data Exporter in its sole discretion, and which may include
            the following categories of Personal Data:
                    First name
                    Last name
                    Email address
                    Phone number
                    Time zone
                    Address
                    Company/branch name
                    Company position
                    Contract data
                    Connection data
                    Grades and evaluation reports
                    Text, audio, video or image files
                    Any Personal Data included in the content of the files uploaded by the Customer or the
                     Authorized Users in the Services
            Not applicable
              Processing operations
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            Collection, storage, transfer, as necessary for the provision of the Services based on the
            Agreement
DATA EXPORTER
Name:………………………………
DATA IMPORTER
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                      Description of the technical and organisational security measures implemented by the data
                      importer in accordance with Clauses 4(d) and 5(c) (or document/legislation attached):
                                                                   Liability
                      The parties agree that if one party is held liable for a violation of the clauses committed by
                      the other party, the latter will, to the extent to which it is liable, indemnify the first party for
                      any cost, charge, damages, expenses or loss it has incurred to the limit of cost of service for
                      6 months.
(a) the data exporter promptly notifying the data importer of a claim; and
                     (b)      the data importer being given the possibility to cooperate with the data exporter in the
                     defence and settlement of the claim.