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The Honolulu Police Commission raised a host of concerns about Honolulu Police Chief Susan Ballard’s performance in her latest review, giving her “below expectations” in management of administration and leadership.
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Save Police Chief Evaluation For Later CITY AND COUNTY OF HONOLULU
HONOLULU POLICE DEPARTMENT
(CHIEF OF POLICE PERFORMANCE EVALUATION
PERIOD: JANUARY 1 THROUGH DECEMBER 31, 2020
‘Appointed by the Police Commission of the City and County of Honolulu, this position is the
adminisative head of the Honolulu Police Department, The Chief of Police: exercises overall
‘executive direction, management, coordination, and contol of departmental functions/activts
promulgates policies, rules, and regulations necessary for the organization and intemal
‘administration of the department; and reports directy tothe Police Commission on a regular basis.
“The Chief shall not engage in any outside employment without fist securing written approval rom.
the Commission.
[remainder of page blank]CHIEF OF POLICE PERFORMANCE EVALUATION
PERIOD: JANUARY 1 THROUGH DECEMBER 31, 2020.
EMS ‘RCTIONPLAN.
|_| Provide te the Commission at least annually an Action Plan with objectively
measurable metrics for the upcoming evaluation period
‘Executes on the Action Plan for his evaluaion period alached to this Performance
X.| | Evaluation as Attachment A, Honolulu Police Depariment 2020 Strategie Pan,
X| | OVERALL ACTION PLAN
[ACTION PLAN COMMENTS:
During the evaluation period, Chief Ballard made progress on the strategic plan; however,
there were some issues thal should still be addressed, including case closures, vacancies,
‘overtime, and in-person training. The action plan shoud be updated regularly to address
Priorities. The Commission appreciates that more measurable outcomes are now proved:
however, the Commission believes thatthe results ofthe internal survey of deparmental sat!
‘should have been shared with the Commission,
[E=Exceeds Expectations
M=Meets Expectations
[B=Below ExpectationsCHIEF OF POLICE PERFORMANCE EVALUATION
PERIOD: JANUARY 1 THROUGH DECEMBER 31,2020.
Tas TEADERSHIP
Tg an effecive, compelent and motivated leader who leads by exanple and inspires
X | others to pertorm optimally.
Mainiains @ postive atitude and a high degree of morale among all uniformed
X | plainclothes, reserve, and civiian employees.
X | | based on integrity, trust, respect, and fairness,
‘Seeks out and encourages suggestions, paricipation and colaberation to achieve
X | and improve ihe goals and objectives of the Department.
Instills the highest degree of personal and professional credibility ensuring a culture: 1
‘Maintains postive relationships with other law enforcement agencies incuding The
X | Federal, State and other municipalities.
[[—) | atively partcpate in structuring State and City and Couniy poles by advocating
X | |to the State legislature, Cty Council and other agencies and departments,
x | OVERALL LEADERSHIP
TEADERSHIP COMMENTS:
Chiet Balard's desire to make changes to the Department to improve ils efficiency and
Performance is admirable. This was an exceptionally tough year due to COVE, and the
Department under Chie? leadership made a difference in keeping island-wice Infection rates
low relative to comparabe jurisdictions
Unfortunately, during the evaluation period, Chef Ballard also had a tendency to be
ismissve and not accept responsibilty for concems raised against the Deperiment. At ties,
Chief Ballard cid not accept constructive ertcism and, within the Department, berated others
| in front of ther peers.
‘Thus, morale within the Department's management and among is rank and fle officers was.
| compromised. Some were happy, but many felt unfair treated or retaliated upon. Chief
Ballar's colaborative relationships with some other law-enforcement agencies could also
improve.
‘The Commission encourages Chief Ballard to be more personally active in advocating for
Department priorities to he State Legislature, City Council, and other deparinents,
ExExceeds Expectations
M=Meets Expectations
low ExpectationsCHIEF OF POLICE PERFORMANCE EVALUATION
PERIOD: JANUARY 1 THROUGH DECEMBER 31, 2020
‘WANAGERIAL,
Heads a dynamic and ineraciive Department making organizational changes as
X | needed to ensure optimum departmental functionality and efficiency,
ians, advecaiea for, coordinates, delegates end directs, through subordinate
X |_| management and supervisory personnel, departmental functions and activites to
‘meet the Depariment objectives and goals uttzing the human resources,
‘equipment resources, technology, fcities, and financial resources, both provided
‘and idealy beneficial
‘Salecis and appoints, within the auihorly of the Offs of the nel and ia
X | accordance with the Civil Service rules and regulations, personnel to staff key
‘managerial positions; promotes, assigns, and reassigns personnel as necessary to
‘ensure continued grow, knowiedge, team building, and resource maximization
Follows the appropriate collective bargaining agreemanis and laws when imposing
X.| | dscipinary actions, including, but not limited to, reprimands, suspensions, and
dismissal of personnel uizing the written standard of conduct.
x | OVERALL MANAGERIAL
WANAGERIAL COMMENTS:
‘The POSTIHONU programs were an excelent example of Chief Ballard's advocacy in
meeting the Department's objectives and goals. During COV, the ably ofthe apartment
to step up and modty these programs was commendable,
However, after delegating assignments or peiies, the Chief tended to blame others and not
{ake responsibilty. An example was the CET overtime misuse and Chief Ballard stating there
may have been a miscommunication in what was relayed to officers. Chief Ballard di not
{ake responsibilty for her actions and blamed supervisors ard commanders. Anticipating
potential Issues and mitigating sks in advance of an aperation or decision is kay to strong
management,
E-Exceeds Expectations
B=Below ExpectationsCHIEF OF POLICE PERFORMANCE EVALUATION
PERIOD: JANUARY 1 THROUGH DECEMBER 31,2020
ETMe. BUDGET AND FISCAL
‘Provides timely nancial information with sufficient detals tothe Commission which
X_| | shall enable the Commission to make recommendations on proposed budgets to
the Mayor and to evaluate the Chief fiscal performance.
‘Advocates for and secures budgetary appropiaion, ensures the approval of
x_| | expencitures folow proper and responsible fiscal procedures including accounting
controls, monitoring, auditing practices and procedures are folowed.
Researches, explores, and mmplements new technology, methods, and cost savings
x measures that enhance employee safety, manage workloads, and improve time
| ‘management and accountabilty.
‘Seeks out evaluales and apples for appropriate grants: explains budgetary
x variances which are more than 10% of the budgeted amounts.
x | | OVERALL BUDGET AND FISCAL
[BUDGET AND FISCAL COMMENTS:
‘The Commission appreciated Chief Ballard's quarterly budget updates and also appreciated
Chief Balard's cooperation with and openness to the Commission's Permited inaction
Group formed to review the Department's FY22 budget. The Commission welcomes the audit
recently proposed by the City Council
EsExceeds Expectations
MeMeets Expectations
B=Below ExpectationsCHIEF OF POLICE PERFORMANCE EVALUATION
PERIOD: JANUARY 1 THROUGH DECEMBER 31,2020.
we "TRAINING AND DEVELOPMENT
reales, implements, supports, and encourages partiipalin in Waining and
X_| | educational programs to develop and enhance the skils, ebilties, knowledge,
‘awareness and performance of departmental employees,
Wainiains an accessible management (raining program and a career guidance
| |x| program for departmental personnel which promotes upward mobility with
||” |increasing responsibilty
‘Evaluaies and enhances the recrul taining program so 8s to ensure that the best
x ‘uaified personnel are vetted, recruited, and retained,
TWinimizes vacant postions by insiing integrity and pide and by providing support
X| | forall personnel
X| | OVERALL TRAINING AND DEVELOPMENT
"TRAINING AND DEVELOPMENT COMMENTS:
CChiet Bard is a constant advocate for raining and has been resourceflin initiating online
tuaining to address contemporary topics such as implicit bias-based training. Chef Ballara's
fers to revamp the recruit training program ie commendable. Chief Gala i looking
towarcs the future and the evolution of training the next generation ef police officers.
CChiet Batard is encouraged to find ways to retain veteran officers. There also could be more
creativyinfilng vacancies and retention,
ceeds Expectations
jests Expectations
elow ExpectationsCHIEF OF POLICE PERFORMANCE EVALUATION
PERIOD: JANUARY 1 THROUGH DECEMBER 31, 2020
ETM] 3] ‘COMMUNICATION AND COMMUNITY RELATIONS
Communicates, articulates, and conveys. ideas, thoughts, knowedge and
X_| information, both orally and in wring in easy to understand language,
Develops, Tostare and maintains publ relations By nailing confidence, trust,
| X | respect, common courtesy, openness and transparency withthe public, the private
sector, and the media
Provides the public wth ecient access fo police services, including 617, aricuates
X |__| the values, including leadership, integrity, excellence, accountabilly and teamwork,
ofthe Department fo the community.
Enhances public awareness of police presence and protective mission whe
| | promoting the guardian relationship
X |_| OVERALL COMMUNICATION AND COMMUNITY RELATIONS
| COMMUNICATION AND COMMUNITY RELATIONS COMMENTS:
COVID-19 has presented challenges in all sectors and fr all leaders.
During the evaluation period, Chief Ballar's relationship with the media declined and could
be considered failing. Part of the job ofthe chief of police isto represent the Department
before the media even when the reports not alvays a desired one, The Chief needs to be
‘pen to repairing working relationships with the media,
CChiet Batard continues to have a postive relationship with the community.
:xceeds Expectations
M=Meets Expectations
low EvpectationsCHIEF OF POLICE PERFORMANCE EVALUATION
PERIOD: JANUARY 1 THROUGH DECEMBER 31, 2020
EyMye POLICE COMMISSION
The Chief shall be accountable solely to the Commission as the appointing
authority, except as may be otherwise provided by the Charter. To foster this
accountabily, the Chief shall:
Inform the Commission regarding the decisions enumerated in the Position
X.| _ | Description For Chief Of Police;
Maintain @ cooperate ‘elalonship wih the Commission in readiy sharing
X | information, concems, and problems, seeking counselladvice from the Commission
(on matters within ts purview.
x Regularly attend meetings ofthe Commission;
Provide the Commission wit any and all ivformation andlor decumentation
X.| | necessary for the Commission to conduct the annual evaluation of the Chiefs
performance, including, but not limited to, making an annual report to the
‘Commission onthe state of affairs and condition of the Department, as required by
HRS, Section 520-2;
‘Provide the Commission with 8 copy of the Chie?s annual dlscipinary repon to he
X | | Legislature, required by HRS Section 520-35;
Develop for Commission review and recommendation a reasonable five-year pl
X | | for the Depariment incucing objectives and goals. Periocically update the glan's
{goats and objecives and oversee tne departmental pregress in he achievement of
the goals and objectives reporting the same to the Cemmission. Werks with the
‘Commission in monitoring and evaluating whether the Department ebjectives ane
‘goals are being met.
x | | OVERALL POLICE COMMISSION
POLIGE COMMISSION COMMENTS:
‘The role of the Commission is to provide oversight over the Police Chiefs management ofthe
Department, and sharing information is key to that oversight. Despite the nate of the |
‘Commission's duties, the Chief, at times, undervalues the role ofthe Commission and |
appears dismissive,
‘The Commission locks forward to working with Chief Ballard on improved reporting to the
Commission regarding overtime, vacancies, in-person training, and case closures,
ceeds Expectations
NMeats ExpectationsCHIEF OF POLICE PERFORMANCE EVALUATION
PERION: JANUARY 1 THROUGH DECEMBER 31, 020
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aWoo1no aTavaunsvaw ouv | oven AoaILSCHIEF OF POLICE PERFORMANCE EVALUATION
PERIOD; JANUARY 1 THROUGH DECEMBER 31, 2020
CHIEF OF POLICE CONMENTS:
CHIEF OF POLICE SIGNATURE:
Gow bulla Mel
Signature
POLICE COMMISSION CHAIR SIGNATURE:
Alo [p02y
nature
Date
10