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Syllabus - TQM

This document outlines a course on Total Quality Management. The course objectives are to understand quality management principles and processes. It is a 3 credit hour course divided into 5 units that will cover topics such as the evolution of quality management, TQM frameworks, quality tools and techniques, quality management systems, and environmental management systems. The course outcomes are that students will be able to understand and apply quality management principles to manufacturing and service processes using both traditional and new quality management tools and techniques.

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749 views2 pages

Syllabus - TQM

This document outlines a course on Total Quality Management. The course objectives are to understand quality management principles and processes. It is a 3 credit hour course divided into 5 units that will cover topics such as the evolution of quality management, TQM frameworks, quality tools and techniques, quality management systems, and environmental management systems. The course outcomes are that students will be able to understand and apply quality management principles to manufacturing and service processes using both traditional and new quality management tools and techniques.

Uploaded by

jvanandh
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© © All Rights Reserved
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C404D TOTAL QUALITY MANAGEMENT L T P C

3 0 0 0

Objectives
 To facilitate the understanding of Quality Management principles and process

Course Outcomes (CO)


CO1 The student would be able to understand the concepts of quality management.
CO2 The student would be able to apply the principles of quality management to
manufacturing and services processes.
CO3 The student would be able to apply the traditional tools and techniques of quality
management to manufacturing and services processes.
CO4 The student would be able to apply the New tools and techniques of quality
management to manufacturing and services processes.
CO5 The student would be able to understand the quality management and
environmental management system in manufacturing and services processes.

UNIT - I INTRODUCTION 9
Introduction - Need for quality - Evolution of quality - Definitions of quality - Dimensions of
product and service quality - Basic concepts of TQM - TQM Framework - Contributions of
Deming, Juran and Crosby - Barriers to TQM - Customer focus - Customer orientation,
Customer satisfaction, Customer complaints, Customer retention

UNIT - II TQM PRINCIPLES 9


Leadership - Quality Statements, Strategic quality planning, Quality Councils - Employee
involvement Motivation, Empowerment, Team and Teamwork, Recognition and Reward,
Performance appraisal - Continuous process improvement - PDCA cycle, 5S, Kaizen -
Supplier partnership - Partnering, Supplier selection, Supplier Rating

UNIT - III TQM TOOLS AND TECHNIQUES I 9


The seven traditional tools of quality - New management tools - Six sigma:
Concepts, Methodology, applications to manufacturing, service sector including IT -
Bench marking - Reason to bench mark, Bench marking process - FMEA - Stages,
Types

UNIT - IV TQM TOOLS AND TECHNIQUES II 9


Quality Circles - Cost of Quality - Quality Function Deployment (QFD) - Taguchi
quality loss function - TPM - Concepts, improvement needs - Performance
measures.

UNIT - V QUALITY MANAGEMENT SYSTEM 9


Introduction—Benefits of ISO Registration—ISO 9000 Series of Standards—Sector-
Specific Standards—AS 9100, TS16949 and TL 9000-- ISO 9001 Requirements—
Implementation— Documentation—Internal Audits—Registration
ENVIRONMENTAL MANAGEMENT SYSTEM: Introduction—ISO 14000 Series
Standards—Concepts of ISO 14001—Requirements of ISO 14001— Benefits of EMS

Total Periods: 45

Text Books:
1. Dale H.Besterfiled, Carol B.Michna,Glen H. Besterfield,Mary B.Sacre,Hemant
Urdhwareshe and Rashmi Urdhwareshe, “Total Quality Management”, Pearson
Education Asia, Revised Third Edition, Indian Reprint, Sixth Impression, 2013.

Reference Books:
1. James R. Evans and William M. Lindsay, "The Management and Control
of Quality", 8th Edition, First Indian Edition, Cengage Learning, 2012.
2. Janakiraman. B and Gopal .R.K., "Total Quality Management - Text and Cases",
Prentice Hall (India) Pvt. Ltd., 2006.
3. Suganthi.L and Anand Samuel, "Total Quality Management", Prentice Hall (India)
Pvt. Ltd., 2006.
ISO 9001-2015 standards

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