Z2

Bombardier Inc.
123 Garratt Blvd.
Downsview, Ontario, Canada M3K 1Y5
Telephone 1(416) 633-7310
http://www.aerospace.bombardier.com

IN-SERVICE ACTIVITIES REPORT

ISAR 2001-11 DECEMBER 20, 2001

In this Issue ...

★ ISAR Articles
➠ 2001-11-1231: Cold Weather Operation Recommendations...................................................................... 5
➠ 2001-11-2100: Cabin Pressure Acquisition Module (CPAM) Clarifications ............................................ 5
➠ 2001-11-2124: Avionics Cooling System EICAS Messages ..................................................................... 6
★ Information Exchange
➠ Technical Steering Committee Meeting - Minutes .................................................................................... 8
➠ ‘B’ Standards - Part II ............................................................................................................................. 14
➠ New Maintenance Engineering Website .................................................................................................. 15
★ Supplemental Type Certificate News .................................................................................................... 16
★ Generic Repair Engineering Order Update.......................................................................................... 18
★ Service Letter Update ................................................................................................................................ 18
★ All Operator Message Update ................................................................................................................. 18
★ Operator Coverage (FSR/CSAM) ......................................................................................................... 19

Readers are requested to please distribute this newsletter within their organizations.

THIS REPORT SUMMARIZES IN-SERVICE ACTIVITIES AND IS FOR BOMBARDIER AEROSPACE REGIONAL AIRCRAFT CUSTOMER INFORMATION ONLY.
The ISAR is published by In-Service Engineering & Technical Support
Please address inquiries to the Editor (telephone 1-416-373-7887; fax: 1-416-375-4539; e-mail: lbromley@dehavilland.ca).
 CRJ ISAR 2001-11

Scheduled Special Events

Planned Date Event Location
Feb.7, 2002 Technical Steering Committee Meeting Paris, France
for details, contact Emily Holding at 1-514-855-8296;
e-mail: emily.holding@notes.canadair.ca

For Top Issues Working Group and technical meeting information, please contact:
Emily Holding - telephone: 1-514-855-8296; e-mail: emily.holding@notes.canadair.ca
For Conference information, please contact:
Miriam Rodgers - telephone: 1-514-855-8258; e-mail: miriam.rodgers@notes.canadair.ca
*** * ***

Note Regarding
Standardized Revision Bars
Information in this ISAR (particularly that which appears in an ongoing feature) that
has been significantly revised since the last issue of the ISAR is indicated by a heavy
revision bar in the right-hand margin.

Maintenance Cost Working Group Preface

The CRJ Maintenance Cost Working Group (MCWG) has been in operation since October 1997. The group consists of
representatives from Operators and associated Bombardier departments such as Maintenance Engineering, In-Service
Engineering, Supplier Liaison, Spares, and Warranty, and selected Bombardier Suppliers. It is the MCWG’s intention in
this, and future ISARs, to publish information on ways to help reduce the cost of operating the aircraft.
Specific cost reduction issues contributed by Maintenance Engineering
are identified with a “$” symbol preceding the subject title.
*** * ***

For additional information on any of the in-service items covered in this report,
please contact your local Bombardier Aerospace Regional Aircraft Field Service
Representative or the appropriate staff member noted below:
Frank Baistrocchi Director, In-Service Engineering & Technical Support 1-514-855-8066
Mike Dornenburg Manager, Technical Help Desk 1-514-855-8146
Tracy Lloyd Manager, In-Service Systems Engineering 1-514-855-9335
Andrew Jones Manager, In-Service Structures Engineering 1-514-855-5129
Lorne Bromley Editor 1-416-373-7887

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 CRJ ISAR 2001-11

From the Editor !

The featured Operator for this issue of the CRJ ISAR is China Yunnan Airlines
of the Peoples Republic of China. The airline, based in Kunming in China’s
Yunnan Province, was established in 1992. The CRJ200 aircraft will
complement China Yunnan’s larger aircraft on domestic, inter-provincial routes.
They will also be used to develop new markets. China Yunnan has placed firm
orders for six CRJ200 aircraft, two of which have already been delivered.
Bombardier front line support for China Yunnan is currently provided by Gary Guthrie (Customer
Service Account Manager) and Yong Yi Lu and Tim McHale (Field Service Representatives). The
photographs of this colourful airplane, compliments of Yong Yi, were taken at Kunming Airport.

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 CRJ ISAR 2001-11

TCG
DASH 8 & CRJ
TECHNICAL CONTACT GUIDE
The new edition of the Bombardier/Operator key contact staff booklet
(formerly known as the “QCG”) has now been completed and sent to
press. Electronic copies of the TCG are available immediately. To get
yours, send a request to lbromley@dehavilland.ca.

I would like to offer our continuing thanks to recipients of the guide who
have taken the time to let us know of personnel changes.

Lorne Bromley
Technical Help Desk Documentation Editor
In-Service Engineering & Technical Support
Bombardier Aerospace Regional Aircraft
e-mail: lbromley@dehavilland.ca

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 CRJ ISAR 2001-11

ISAR Item No. 2001-11-1231 contributed by Serge Taillefer, Technical Help Desk

Subject: Cold Weather Operation Recommendations

Winter, in the northern hemisphere, is the time of year when flight crew and maintenance personnel
must pay particular attention to the hazards imposed by this season. The purpose of this ISAR article
is to remind Operators of the precautions to take when operating in cold temperatures.
To prevent any delay or flight hazards, Bombardier Aerospace suggests Operators pay special
attention to the following guidelines:
" ENSURE ALL CRITICAL SURFACES ARE CLEAR OF ICE, SNOW, AND SLUSH - INCLUDING AILERON
SERVO IN WHEEL WELL AND FLAP ACTUATOR.
" ENSURE ENGINE INLETS ARE CLEAR OF ICE AND SNOW.
" ENSURE PITOT HEADS AND STATIC PORTS ARE CLEAR OF ICE AND SNOW.
" ENSURE FUEL TANK VENTS ARE CLEAR OF ICE, SNOW, AND SLUSH.
" ENSURE AIR CONDITIONING INLETS/EXITS ARE CLEAR OF ICE, SNOW, AND SLUSH.
" ENSURE LANDING GEAR DOORS ARE CLEAR OF ICE, SNOW, AND SLUSH.
" ON LAST FLIGHT OF DAY, MAINTENANCE PERSONNEL SHOULD DRAIN WATER SYSTEM TO
PREVENT ANY DAMAGE TO WATER SYSTEM COMPONENTS IF AIRCRAFT WILL BE PARKED IN SUB-
ZERO DEGREE ENVIRONMENT.
In the event that ice, snow or slush is found to be present, maintenance personnel should take the
appropriate actions to clean the area affected and/or report the condition to the flight crew and
Maintenance office.
ISAR Item Status: CLOSED

ISAR Item No. 2001-11-2100 contributed by Allen Firth, Technical Help Desk

Subject: Cabin Pressure Acquisition Module (CPAM) Clarifications

Reference: Aircraft Maintenance Manual

REF/A/ : CPAM P/N 10275B03C02

REF/B/ : CPAM P/N 10275B04C03
REF/C/ : AMM Task 21-32-00-863-801 (Pressurize Aircraft for Maintenance)
The Cabin Pressure Acquisition Module (CPAM) is a microprocessor-controlled pressure measuring
unit that transmits an Arinc 429 data output to the data concentrator units. It gives various
information concerning the cabin pressurization system, such as cabin altitude, rate of climb/descent,
and differential pressure (Delta P).
On a CRJ aircraft that still has the REF/A/ CPAM installed, which does not have Vendor Service
Bulletin AMETEK VSB 10275-21-02 incorporated, the altitude range is limited to -1500 to +45,000
feet. Therefore, when pressurizing the aircraft per AMM Task REF/C/ up to 4.0 psi, on the ground in
manual mode, it is only possible to have a visual indication of the Delta P up to 1.8 psi on the EICAS

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 CRJ ISAR 2001-11

ECS synoptic page. Beyond that value, REF/A/ CPAM was not designed to be able to send any data,
it is therefore read as No Computed Data (NCD) by the Data Concentrator Unit (DCU), and the
EICAS indication will then turn to dashes. Meanwhile, the aircraft continues to pressurize but there
is no indication of the differential pressure available on the EICAS. In this case, if it is required, a
pressure gauge can be installed at the ground external air supply panel to monitor the differential
pressure.
In the newer model CPAM, REF/B/, the range has been improved to -8000 to +45,000 feet. The
modified CPAM now has the capability of displaying the Delta P up to a value of approximately 4.0
psi at sea level, so the AMM Task can be performed without the loss of differential pressure
information.
A Manual Change Request (MCR01981) has been forwarded to Technical Publications to add a note
in the AMM stating that a loss of Delta P indication will occur on the EICAS at 1.8 psi on
aircraft equipped with the REF/A/ CPAM.
ISAR Item Status: CLOSED

ISAR Item No. 2001-11-2124 contributed by Dario Gingras, Technical Help Desk

Subject: Avionics Cooling System EICAS Messages

Reference: Wiring Manual Chapters 21-24-00 & 52-70-00

Operators have difficulty troubleshooting some EICAS messages (e.g., “OVBD COOL FAIL”, “INBD
COOL FAIL”, and “OVBD COOL”) related to the avionics cooling system.
The following are troubleshooting tips for any one of these EICAS messages:
# WITH PASSENGER AND SERVICE DOORS CLOSED, INBOARD EXHAUST SOV SHOULD BE OPENED
AND OVERBOARD EXHAUST SOV CLOSED. WITH EITHER DOOR (PASSENGER OR SERVICE) OPEN,
INBOARD EXHAUST SOV SHOULD BE CLOSED AND OVERBOARD EXHAUST SOV OPENED.
$ IF STEP 1 IS TRUE, PROBLEM IS NOT RELATED TO VALVE OPERATION (I.E., VALVE, RELAY OR
DOOR CONTROL SWITCH) BUT MOST LIKELY RELATED TO DOOR INDICATION SWITCH. REFER TO
FOLLOWING FIGURE AND TABLE TO DETERMINE WHICH PSEU DISCRETE INPUT SHOULD BE
CHECKED, BASED ON MESSAGE DISPLAY. DOOR INDICATION SWITCH WILL TEST “GOOD” WHEN
ITS SPECIFIC PSEU DISCRETE INPUT CHANGES FROM “FAR” STATE (DOOR OPEN) TO “NEAR”
STATE (DOOR CLOSED).
% IF STEP 1 IS FALSE, PROBLEM IS MOST LIKELY TO BE RELATED TO VALVE OPERATION (I.E.,
VALVE, RELAY OR DOOR CONTROL SWITCH). PROBLEM COULD BE DUE TO DEFECTIVE
OVERBOARD EXHAUST SOV V2HK, INBOARD EXHAUST SOV V3HK, WOW RELAY (K8HK), DOOR
LOCKED RELAY K9HK, DOOR CONTROL SWITCH S3HK (SERVICE DOOR INNER HANDLE) OR
S102MB (PASSENGER DOOR OUTER HANDLE). FURTHER TROUBLESHOOTING USING WIRING
MANUAL CHAPTERS 21-24-00 AND 52-70-00 IS REQUIRED TO DISCOVER REASON WHY VALVE IS
NOT MOVING TO PROPER POSITION.

NOTE
CONTACT THE TECHNICAL HELP DESK FOR FURTHER ASSISTANCE
telephone: 1-514-855-8500; fax: 1-514-855-8501; e-mail: thd@notes.canadair.ca

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 CRJ ISAR 2001-11

The Data Concentrator Unit (DCU) logic of these messages is presented as follows to aid in
troubleshooting:
“OVBD COOL FAIL”: overboard exhaust SOV closed and passenger door unlocked
“INBD COOL FAIL”: inboard exhaust SOV not open and passenger door locked
“OVBD COOL”: overboard exhaust SOV not closed and passenger door locked
DI16 "Far"
S36 "Far"
OR
S38 "Far" AND
AND White Status Message "OVBD COOL FAIL"
DI17 "Far"
Aircraft in WonW configuration
B13H "Ground"
15 seconds set delay

A3J "Open"
DI17 "Near" AND White Status Message "INBD COOL FAIL"
10 seconds set delay

DI16 "Near"
S36 "Near"
AND
S38 "Near" OR
AND Amber Caution Message "OVBD COOL"
DI17 "Near"
Aircraft in WoffW configuration
B13H "Ground"
15 seconds set delay

DCU PIN ASSIGNMENTS PSEU DISCRETE INPUT ASSIGNMENTS

A3J INBOARD EXHAUST SOV OPEN S36 SERVICE/EMERGENCY DOOR
CLOSED
B13H OVERBOARD DUMP SOV CLOSED S38 SERVICE/EMERGENCY DOOR CAM
LOCKED
DI16 PASSENGER DOOR INNER HANDLE
LOCKED
DI17 PASSENGER DOOR OUTER
HANDLE LOCKED

A Manual Change Request (MCR) has been forwarded to Technical Publications to have the content
of this ISAR article added to the Fault Isolation Manual (FIM).

ISAR Item Status: CLOSED

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 CRJ ISAR 2001-11

Information Exchange

Technical Steering Committee Meeting - Minutes

November 15-16, 2001
contributed by Frank Baistrocchi, Director, In-Service Engineering & Technical Support

Editor: The following TSC Meeting summary has been extracted from the Meeting Minutes.

CRJ100/200 Technical Steering Committee Members

Eric Kavicky (Chairman)* Northwest Airlink - Chief Engineer

Frank Baistrocchi (Co-Chair)* Bombardier - Director, In-Service Engineering & Tech. Support
Chris Becht* Mesa - CRJ Program Specialist
Arlo Clough* Comair - Director, Technical Services
William Dudley* Atlantic Southeast Airlines
Steve Harrison Bombardier - Field Service Regional Manager, Asia/Pacific
Mike Hartline* Skywest Airlines - CRJ Fleet Co-ordinator
Emily Holding* Bombardier - Admin. Assistant, ISE
Matthias Krause Lufthansa CityLine - General Manager, Engineering
Alain Laboue* BritAir - Technical Manager
Gilles Lambert* Bombardier - Director, Aircraft Programs
Steve Marsan* Comair - Manager, Engineering
Kim Mercier Midway - Director, Safety
John Mitchell Maersk Air (UK) - General Manager, Engineering
Yoichi Nakane* Air Canada - Bombardier Fleet Manager
Don Nicholson* Atlantic Coast Airlines - Director, Technical Support
Kevin Reinhalter Air Wisconsin - Manager, Maintenance Special Projects
Jim Rolfe* Northwest Airlink - Aircraft Delivery Manager
Rich Rupslauskas Air Wisconsin - Technical Services Support Specialist
Joel Whitmore* Atlantic Southeast Airlines - CRJ Fleet Manager
* - Attended Meeting

Presenters

Joe Amato Bombardier - Manager, Aircraft Programs

Robert Baldassare CaseBank - Director, Business Development
Diane De Souza Bombardier - Director, Customer Service & Supplier Liaison
Michael Descent Bombardier - Manager, Spares Sales & Product Development
Andrew Jones Bombardier - Manager, Structures, In-Service Engineering
Ron Kallio Bombardier - CRJ Program Manager, Maintenance Programs
Michel Levesque Bombardier - Director, Quality Operations
Tracy Lloyd Bombardier - Manager, Systems, In-Service Engineering
Blaine McCarthy Bombardier - Director, Maintenance Engineering
Simon Pianarosa Bombardier - Manager, Supplier Liaison

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 CRJ ISAR 2001-11

TOPIC: Technical Steering Committee

NOTES: Discussions included appointment of new Chairman due to K. Mercier’s departure from CRJ
operations.
Pilot participation at alternate meetings was decided. W. Dudley has offered to be the TSC liaison for
pilot communications and reliability issues. If pilots become a part of the TSC, it was agreed that there
should be representation from North America and Europe. As a guideline, pilots will be required at
every second meeting, but have an open invitation to participate at all meetings.
J. Whitmore advised that he will be replaced by Guy Nadeau as a TSC member.
Absent TSC members were later conferenced-in for selection of a new Chairman, Eric Kavicky, who
accepted the role effective immediately.
ACTION: Distribute the TSC mandate to Chairs of Working Groups.

TOPIC: MMEL
NOTES: The MMEL meeting (in the second week of November) at Bombardier still had many outstanding
issues (maintenance technical inputs which were not addressed). Many issues were restricted because
AFM supplements were not available to Operators. The TSC agreed that Bombardier needs to be
better prepared for FOEB (Flight Operations Evaluation Board), and needs to have higher visibility to
ensure priority and support for MMEL changes.
A general concern was raised about the awareness of the TSC mandate by other working groups. A
request was made to send other groups a copy of the TSC Mandate, advising them of the TSC
authority (in which other working groups can push issues requiring priority up through the TSC).
Action items from the previous meeting were reviewed; most were being addressed by presentations
later in this meeting.
ACTION: The TSC is to send a letter regarding MMEL support to Bombardier senior management.

TOPIC: Reliability Presentation

NOTES: B. McCarthy provided a reliability update and overview of Maintenance Engineering, including the
Maintenance Cost Working Group (MCWG).
A suggestion was made that the MCWG should develop cost comparisons with other products on a
cost per flight-hour.
A concern was raised that the various working group meetings were not being co-ordinated with other
Bombardier customer meetings. A request was made to develop a governance structure for co-
ordinating customer meetings to ensure maximum harmonization and elimination of conflicts.
Maintenance Engineering announced its http://mainteng.aero.bombardier.com website
address during the presentation. The website includes Minutes of the CRJ and Dash 8 MRB ISC/WG
meetings, MCWG Minutes and Action Register (CRJ/ Dash 8), EDSE, International Aircraft Data
Standards, and FRACAS.
ACTION: Develop a meeting co-ordination process within Customer Support.

TOPIC: Top 25 Review - #5 Engine Bearing

NOTES: A GE fix is available in production and repair facilities. The chip detector inspection interval of 30
hours is still a concern, and should remain as a top issue on its own.
ACTION: The #5 bearing item is completed - to be closed in the Top 25 list.

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 CRJ ISAR 2001-11

TOPIC: Top 25 Review - Air Turbine Starter

NOTES: A briefing was provided regarding Honeywell recommended oil servicing, and comparison with other
aircraft starters. An analysis of the MTBUR determined that no further action was warranted.
ACTION: Remove this item from the Top 25 list.

TOPIC: Top 25 Review - Cargo Door Balance Spring

NOTES: Available for the cargo door balance spring are parts, SB, Production Cut-In, and publications, but the
item should be monitored and will not be closed until demonstrated to be effective. The trial for
monitoring was suggested for a period of six months with selected Operators.
AMM TRs issued in July were 52-238, 52-239, and 52-240.
IPC information was incorporated in Rev.26.
ACTION: Remove this item from the Top 25 and place in “Monitoring”; evaluate and monitor for six months.

TOPIC: Top 25 Review - Windshield Presentation

NOTES: A reliability update was presented for new configuration windshields, indicating a significant
improvement trend.
ACTION: Remove this item from the Top 25 and place in “Monitoring”.

TOPIC: Top 25 Review - APU-3

NOTES: The TSC wants to obtain reliability data from Honeywell to review.
Air Canada will be evaluating new design changes including the inlet screen design and inlet drainage
problem. This item will stay in the Top 25 list until then.
ACTION: Obtain the Honeywell reliability update for the next TSC meeting. Air Canada is to provide details of
problems to ISE.

TOPIC: Pendle Frames Presentation

NOTES: It was suggested that the release of the SB and parts for Pendle frames should coincide with the engine
support beam.
ACTION: Inspection frequency and downtime estimate for Pendle Frame requested.

TOPIC: Aileron Binding

NOTES: This issue was raised as an airworthiness concern by Comair and Air Canada. It was suggested that
this be made a Top 25 item due to the potential fleet impact.
A request was made to provide Comair and Air Canada with a detailed briefing on the status of the
aileron binding issue. It was suggested that Bombardier should consider an interim solution if the fix
is not yet defined.
ACTION: Provide regular status updates to Comair and Air Canada.

TOPIC: Top 25 - New Item Selection

NOTES: Survey results were tabulated and reviewed, as well as some recent significant issues.
New Top 25 items selected were: Nose Landing Gear Swivels, Overboard Cool Message, Rear Engine
Mount, Maintenance Program, Aileron Binding, Jet Pipe Overheat, Display Cool Message, Engine
Support Beam, and structural issues / airworthiness items.
ACTION: Bombardier to harmonize new items and present at next TSC meeting.

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 CRJ ISAR 2001-11

TOPIC: Quality Presentation

NOTES: Presentations were provided on manufacturing QA, delivery quality, and service entry quality
findings. Concerns were noted regarding the inspection process not accounting for a critical overview
of major assemblies (i.e., fuselage-to-wing - locating is not observed, only critical tolerances and
measurements), limits for FTPs exceeding AMM limits, as well as processes for capturing quality
defects early - which was not the case with the wing plank. M. Levesque responded to each concern.
A request was made to provide visibility of Supplier quality control.
ACTION: Review Procurement quality control process in a future TSC meeting.
Provide a status update of the Contracts Six Sigma delivery process.
Provide an analysis of QIR drivers from service entry reports.
Provide an update of paint corrective actions.

TOPIC: Spares Presentation

NOTES: A presentation was provided by Spares on performance metrics and actions. It was decided that Spares
will not be required at every meeting, only on request.
A request was made to provide parts detail forecasting for major inspections and aging fleet
requirements. Spares advised that they will handle this with individual airlines.
ACTION: n/a.

TOPIC: Customer Scorecard Presentation

NOTES: A summary presentation was provided on scorecard results. A concern was raised regarding the future
scorecard process; the question raised was “who will be targeted within airlines?”. Operators prefer
group survey rather than multi-individual surveys. Comments were also made on the scorecard format.
ACTION: Review other OEMs’ on potential format change to Bombardier’s scorecard format. Consider the use
of group survey only for the next scorecard.

TOPIC: Supplier Liaison Presentation

NOTES: The presentation included Supplier performance metrics and organizational structure.
Warranty start/stop action was addressed.
Details were requested of Supplier contractual requirements to support Operators. What are the
standards/guidelines for Supplier performance? (i.e., minimum turnaround time, spares level,
MTBUR, NFF, etc.).
ACTION: Provide guidelines/standards and contractual agreements for Supplier performance.
Add TSC members to the “Regional Spin” newsletter.

TOPIC: Maintenance Program Presentation

NOTES: The Maintenance Program has been defined as a problem for Operators and has been placed in the
Top 25 list. Items include: repeat intervals for structural items, out-of-phase inspections not aligned
with any relevant intervals, length of time to obtain escalations, and length of time to incorporate
MRM changes.
ACTION: J. Whitmore to provide more details regarding Maintenance Program concerns.

TOPIC: Program Priorities

NOTES: Planned and committed priorities were presented by Program Operations. It was decided that Program
priorities should be presented at the beginning of TSC meetings; included would be category
definition of drivers, support hours shown for Engineering, and details of the Top 6 of 25.
ACTION: Program priorities to be presented as part of future TSC meetings.

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 CRJ ISAR 2001-11

TOPIC: Cargo Smoke Detector Commercial Review

NOTES: Operators need relief/assistance for the change. Bombardier will accept responsibility for design
deficiencies, and has provided commercial assistance for deficiencies; however, the cargo smoke
detector change was introduced as a new requirement. A detailed explanation has already been
provided to Operators.
ACTION: Advised no change to commercial policy - item closed.

TOPIC: Fleet Support Resources

NOTES: A presentation was provided indicating CRJ200 resources versus CRJ700 - still provided a higher
percentage of resources for the 200.
ACTION: Closed.

TOPIC: Business Case Template Presentation

NOTES: T. Lloyd provided a business case analysis of completed items, which included the estimated benefits
of change. A summary table for each case provides reliability and/or cost improvement estimates.
ACTION: ISE requested to consider making the spreadsheet model available to Operators.

TOPIC: Top 25 Monitoring List

NOTES: T. Lloyd presented a tracking table for completed Top 25 items. The table includes monitoring criteria
for each item and duration of the monitoring period.
ACTION: n/a.

TOPIC: Spotlight
NOTES: CaseBank provided an update to development of the “Spotlight” field support service. Spotlight is
now available for all current Regional Aircraft products (Dash 8 Q100/200/300 not included).
ACTION: n/a.

SUMMARY OF OPEN TSC ACTION ITEMS

Minute
Ref.No. Topic Actions Responsibility / Notes
2.1 Website - investigate independent website requirements - J. Rolfe
Requirements - investigate Bombardier development of website - F. Baistrocchi
3.3 Service Bulletins - ISE to add to Top 25 - closed - not selected
3.6 Spares - create template for differences impact sheet (maintenance - closed by M. Descent
requirements included) and send to TSC for approval prior to spares (service not available)
publication
3.7 Top 25 Items - send data to T. Lloyd (ISE) or B. Baldwin (ISE) when fitted on aircraft - TSC
4.1 TSC -distribute mandate to Chairs of Working Groups - F. Baistrocchi
4.2 MMEL - TSC to send letter regarding MMEL support to Bombardier sr. mgmt. - E. Kavicky
4.3 Customer - develop meeting co-ordination process within Customer Support - D. De Souza
Support Meetings
4.4 Cargo Door - evaluate and monitor cargo compartment door springs for 6-month trial - T. Lloyd
Balance Spring
4.5 APU-3 - obtain Honeywell reliability update for next TSC meeting - T. Lloyd
- Air Canada to provide details of APU-3 problems to ISE - Y. Nakana
- provide inspection frequency and downtime estimate for Pendle Frame - A. Jones

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 CRJ ISAR 2001-11

SUMMARY OF OPEN TSC ACTION ITEMS

Minute
Ref.No. Topic Actions Responsibility / Notes
4.6 Aileron Binding - provide regular status updates to Comair and Air Canada regarding - O. Dietrich
aileron binding actions
4.7 Top 25 New Item - harmonize new Top 25 items and present at next TSC meeting - T. Lloyd
Selection
4.8 Quality - review Procurement quality control process in future TSC meeting --
- provide status update of Contracts Six Sigma delivery process - G. Lazare
- provide analysis of QIR drivers from service entry reports - T. Lloyd
- provide update on paint corrective actions - M. Levesque
4.9 Customer - review scorecard format and participants - D. De Souza
Scorecard
4.10 Supplier Liaison - provide guidelines/standards and contractual agreements for Supplier
performance - S. Pianarosa
- send Supplier serialization report for Northwest aircraft to E. Kavicky
- add TSC members to “Regional Spin” newsletter
4.11 Maint. Program - provide more details regarding program concerns - J. Whitmore
4.12 Prog. Priorities - Program priorities to be presented as part of future TSC meetings - G. Lambert
4.13 Business Case - ISE to consider making spreadsheet template available to Operators - F. Baistrocchi
Template

Next TSC Meeting: February 7, 2002 - in Paris, France

for further information, please contact:
Emily Holding - telephone: 1-514-855-8296; e-mail: emily.holding@notes.canadair.ca

*** * ***

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 CRJ ISAR 2001-11

‘B’ Standards - Part II

contributed by Jean-Francois Tremblay, Technical Help Desk

‘B’ numbers were introduced in the Bombardier Standards Manual. The new standardization of
numbers is described as follows.
On the basic part number, the first three digits are commonly used as:
B02: Bombardier Fastener Manual ....................... bolts, nuts, washers, rivets, etc.
B03: Mechanical and Fluid System Hardware...... couplings, seals, clamps, bearings, etc.
B05: Extrusion Material........................................ sheet metal, angles, tubing, etc.
B08: Bombardier Electrical Hardware.................. cables, connectors, relays, switches, etc.
Part Number Example:
B0205013M2C4
Rivet, solid, 100 csk head, monel, cadmium plated, 1/16 in. diameter, ¼ in. long.

B0205013M2C4-5
BASIC PART NUMBER
M --- MATERIAL
- CARBON STEEL
M MONEL
C COPPER
F CORROSION RESISTANT STEEL
2 --- DIAMETER
IN 1/32nds OF AN INCH
C --- FINISH
C - CADMIUM PLATE (CARBON STEEL & MONEL ONLY)
- NONE
4 --- LENGTH
IN 1/16ths OF AN INCH.
5 --- ADDITION LENGTH
ADD -5 FOR ADDITIONAL 1/32-INCH INCREMENTS
(IN THIS EXAMPLE, LENGTH WOULD THEN BE 9/32 IN.)

All ‘B’ numbers can universally replace common standard part numbers. Common part numbers
cannot replace ‘B’ numbers without the permission of the Bombardier Aerospace Engineering
Standards department.
Interchangeability information can be provided by Bombardier Spares (call 1-905-405-2641 or 2642).

*** * ***

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New Maintenance Engineering Website

contributed by Vasil Rambi, Maintenance Engineering

The Maintenance Engineering department is pleased to introduce the new Maintenance Engineering
website. Changes made to the website were based on feedback from customers. The new website
can be found at :
http://mainteng.aero.bombardier.com
The site includes the following features:
& Maintenance Programs & Planning information page (including MRB Meeting Minutes for
registered users).
& Maintenance Cost Working Group (MCWG) information page (including MCWG Meeting
Minutes for registered users).
& Maintenance Data information page (including access to Bombardier CRJ and Q Series
reliability FRACAS reports for registered users).

The new features and changes are intended to enable users to access information more efficiently.
Maintenance Engineering would like to thank customers once again for the useful and constructive
feedback concerning the on-line services.
Users are strongly encouraged to access the FRACAS reports, MRB Meeting Minutes, and MCWG
Meeting Minutes by visiting the website and filling out the registration form for accessing these
documents.
It is the aim of Maintenance Engineering to continuously improve its presence on the web and
encourage users to provide feedback to help keep the content relevant. Inquiries regarding the
website can be directed to:

Chris Kostakis, Webmaster - e-mail: ckostakis@dehavilland.ca

Vasil Rambi, Manager, Maintenance Cost Data
telephone: 1-416-373-5529; e-mail: vrambi@dehavilland.ca
Blaine McCarthy, Director, Maintenance Engineering
telephone: 1-416-375-3960; e-mail: bmccarthy@dehavilland.ca

*** * ***

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 CRJ ISAR 2001-11

Supplemental Type Certificate News

contributed by Modification Services

Introduction
This feature in the ISAR is provided by Modification Services (MS) - a group in Bombardier
Aerospace Regional Aircraft dedicated to supporting Sales, Marketing, Customer Support, and
Program Management. The group offers a means to work with third parties to obtain non-standard
aircraft reconfigurations in a cost effective and expedient manner. Operators are supported through
the production of STCs for enhancement of the aircraft. Inquiries regarding the content of
“Supplemental Type Certificate News” should be addressed to:

CONTACT POSITION TELEPHONE E-MAIL

Paul Vascotto Director, Field Operations 1-416-375-3751 pvascotto@dehavilland.ca

Dario Leone Manager, Fleet Services 1-416-373-5295 dleone@dehavilland.ca

Tim Tibbles Modification Services Account Manager 1-416-373-5307 ttibbles@dehavilland.ca

Trevor De Mello Modification Services Account Manager 1-416-375-3601 tdemello@dehavilland.ca

Jacques Lacasse Modification Services Account Manager 1-514-855-7493 jacques.lacasse@notes.canadair.ca

The fax number for the MRS department is 1-416-375-4445.

Approved STCs
The following STCs have been recently completed and are now available.

➨ Photoluminescent Floor Path Lighting System (Luminescent Systems Inc.)

The photoluminescent Floor Proximity Emergency Escape Path Marking System (FPEEPMS),
developed by LSI received Transport Canada STC approval (ref: SA01-13) on December 5,
2001. FAA approval is expected in January 2002.
The STC introduces a photoluminescent emergency egress floor path lighting system. The un-
powered system simply needs to be exposed to general cabin lighting for 15 minutes before
flight. Significant savings in maintenance effort and aircraft weight, combined with improved
dispatch reliability, are the primary benefits of the system. Full system details are presented in
the CRJ STC Catalogue, available from any of the contacts named above.
Orders for kits may be placed with:
Martin Gradijan
Aircraft Lighting Sales Manager
Luminescent Systems Inc.,
4 Lucent Drive
Lebanon, New Hampshire, USA, 03766
telephone: 1-603-643-7766; fax: 1-603-643-5947

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STCs Currently in Development

The following STCs are currently in the development stage. Where there has been a significant
change in status since the last appearance in an ISAR, a descriptive paragraph and/or revision bar
will be provided. An index of available STCs appears in the ISAR quarterly, as well as in the
catalogue published by MS.

➨ ACM Exhaust Duct Assembly Improvement

➨ Aeroshade Technologies Cockpit Sunshades
➨ AFIRS (Aircraft Flight Information Reporting System)
➨ Alternative Tires
➨ Bleed Air Leak Detection Sensor Fault Monitor
➨ Flight Compartment Door Reinforcement
➨ Gill Lead-Acid Batteries
➨ Horizontal Stabilizer / MCU Access Improvement
➨ Intermittent Windshield Wiper System
➨ LED Lighting (nose-to-tail)
➨ Rechargeable Cabin Flashlights

STCs Under Investigation

The following STCs are under investigation. Further information will be provided in future ISARs.

' Alternate Antennas

' De-Icing Fluid Integrity Measuring System
' Flight Attendant Reading Light (LED)
' Power Bump Elimination on Generator No.2 Switching
' Quick-Disconnect Pitot Probe
' Rear Bay Walkway
' Replaceable Winglet Fairings
' Video Security Monitoring System
' Winglet Second Static Discharger
*** * ***

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 CRJ ISAR 2001-11

Generic Repair Engineering Order Update

contributed by Lauretta Antinori, Technical Help Desk
The following are CRJ100/200 REOs issued/revised subsequent to the list published in the previous ISAR.

REO No. Title Issued Rev Rev. Date

601R53-00-061 Generic Repair to Fuselage Skin, FS 235-280, STR 13-16 2001-11-15 NC --

Service Letter Update

contributed by Lauretta Antinori, Technical Help Desk

The following are CRJ100/200 SLs issued/revised subsequent to the list published in the previous ISAR.

SL No. ATA Title Issued Rev Rev. Date

12-010 1231 Icing Precautions and Procedures 2001-11-27 -- --
35-002 3520 Oxygen Generator Release Pin Installation 2001-11-15 -- --
26-002 2620 Oxygen Generator Release Pin Installation (CANCELLED) 2001-11-14 A 2001-11-15
00-006 0000 Technical Documentation Policy 2001-07-16 D 2001-11-29
00-004 0000 Points of Contact for Support 1996-08-09 C 2001-11-21

All Operator Message Update

contributed by Lauretta Antinori, Technical Help Desk
The following are CRJ100/200 AOMs issued/revised subsequent to the list published in the previous ISAR.

AOM # ATA Title Issue Date Rev Rev Date

539 3210 FAA AD 2001-22-09, Main Landing Gear 2001-11-01 A 2001-11-29
540 2121 Notice of Issue: ASB A601R-21-053, Air Conditioning 2001-11-06 -- --
541 3221 Alert Service Bulletin A601R-32-85 2001-11-14 -- --
542 0000 TRs for Wiring Diagram Manual (WDM) Rev.22 2001-11-23 -- --
543 5210 Installation of Electrical Disconnect in Passenger Door Harness 2001-11-27 -- --
544 3342 New Tail Navigation Light - Installation of SB 601R-33-042C 2001-11-30 -- --
545 2620 FAA AD 2001-12-14, Fire Extinguishing System 2001-12-03 -- --
546 2820 Fuel Transfer SOV, P/N 601R62256-5 2001-12-05 -- --

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 CRJ ISAR 2001-11

Operator Coverage
Information Current as of: December 12, 2001
Note Regarding E-mail Addresses:
Addresses for personnel stationed in Montreal are as such: john.smith@notes.canadair.ca
while those for Toronto-based staff and all FSRs in the field are: jsmith@dehavilland.ca

Field Service & Customer Service Management & Office Personnel (etc.)
POSITION NAME LOCATION TELEPHONE CELL PHONE C FAX
Field Operations - Director Paul Vascotto Toronto, ON, Canada 1-416-375-3751 -- --
Field Service Administration Manager Cindi Chan Toronto, ON, Canada 1-416-375-3304 1-416-948-2772 C 1-416-373-5308
Field Service Co-ordinator Carol Nicolucci Toronto, ON, Canada 1-416-375-3982 -- 1-416-373-5308
Regional Manager - Asia/Pacific Steve Harrison Shanghai, China 86-21-5834-7736 86-1350-135-2842C 86-21-5834-4738
Regional Manager - Americas Ross Hitchins London, ON, Canada 1-519-439-8504 1-519-857-7280 C 1-519-439-8793
Regional Manager - International David Kirstuik Morlaix, France -- 33-6-1203-4095 C --
Area Rep. - Eastern Canada Scott Carruthers Halifax, NS, Canada -- 1-902-449-5542 C --
Area Rep. - Europe Doug Caldwell Innsbruck, Austria 43-512-286-449 43-664-440-3561 C 43-512-286-458
Area Rep. - Australia Chris Davey Sydney, Australia 61-2-9531-6009 61-418-987-153 C 61-2-9501-4010
FSR (relief) Gary Campbell Toronto, ON, Canada -- 1-519-871-3256 C --
FSR (training) Bruce Hawker -- -- 31-6-1508-4449 C --
Cust. Service & Supplier Liaison - Dir. Diane De Souza Toronto, ON, Canada 1-416-375-3442 -- 1-416-375-4254
Customer Service - Manager Americas Pina Corigliano Toronto, ON, Canada 1-416-373-5303 -- 1-416-375-4254
Customer Service - Manager Asia/Pacific Royston Simon Montreal, PQ, Canada 1-514-855-7648 1-514-576-3076 C 1-514-855-7601
Customer Service - Manager International Christine Forget Montreal, PQ, Canada 1-514-855-7149 1-514-578-5556 C 1-514-855-7601
Customer Service Board Yvon Hache Toronto, ON, Canada 1-416-373-5197 -- 1-416-606-5882

Field Service Representatives & Customer Service Account Managers Assigned to Operators
Notes: “C” indicates cell phone; *see above table; THD: contact 24-hr dHI thd@dehavilland.ca & 24-hr CRJ thd@notes.canadair.ca
OPERATOR ACFT FSR FSR BASE TELEPHONE CSAM TELEPHONE
Abu Dhabi Aviation DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
Adria Airways CRJ Caldwell, Doug * Austria (Innsbruck) 43-664-440-3561 C Ghabro, Edmond 1-514-855-8901
Aerographics DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Air ALM DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Air Canada CRJ Belanger, Daniel Canada (Montreal, PQ) 1-514-219-0129 C Lee, Lori 1-416-375-3139
Air Canada Regional Calgary DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Lee, Lori 1-416-375-3139
Air Canada Regional Halifax DASH 8 Carruthers, Scott * Canada (Halifax, NS) 1-902-449-5542 C Lee, Lori 1-416-375-3139
Air Canada Regional London DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Lee, Lori 1-416-375-3139
Air Canada Regional Vancouver DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Lee, Lori 1-416-375-3139
Air Creebec DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Lee, Lori 1-416-375-3139
Air Dolomiti CRJ DelVecchio, Nick Italy (Verona) 39-348-749-8812 C Laverdure, Genevieve 1-514-855-9418
Air Inuit DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Lee, Lori 1-416-375-3139
Air Jamaica Express DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Air Littoral CRJ Kirstuik, David * France 33-6-1203-4095 C Laverdure, Genevieve 1-514-855-9418

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OPERATOR ACFT FSR FSR BASE TELEPHONE CSAM TELEPHONE

Air Niugini DASH 8 Davey, Chris * Australia (Sydney) 61-418-987-153 C DeBrusk, Ryan 1-416-375-3234
Air Nostrum D8+CRJ Rosa, Serge Spain (Valencia) 34-60-056-1237 C Lee, Lori 1-416-375-3139
Air Senegal International DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
Air Service Gabon DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
Air Wisconsin CRJ Day, Mike USA (TBA) 1-416-318-6652 C Burtone, Carmela 1-514-855-9342
Air Wisconsin CRJ LeBlanc, Maurice USA (Denver, CO) 1-303-503-1234 C Burtone, Carmela 1-514-855-9342
Aires DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Airlines PNG DASH 8 Davey, Chris * Australia (Sydney) 61-418-987-153 C DeBrusk, Ryan 1-416-375-3234
Alberta Government DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Surmann, Toby 1-416-373-5049
Allegheny Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Aloha Island Air DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Surmann, Toby 1-416-373-5049
Amakusa Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 DeBrusk, Ryan 1-416-375-3234
American Eagle Airlines CRJ700 Chown, Bruce USA (Dallas, TX) 1-972-877-2590 C Healey, Barbara 1-416-375-3028
American Eagle Airlines CRJ700 Rosso, Mike USA (Dallas, TX) 1-817-829-7656 C Healey, Barbara 1-416-375-3028
ANK (Air Nippon) DASH 8 Irvine, Andrew Japan (Tokyo) 81-90-7164-8676 C DeBrusk, Ryan 1-416-375-3234
Atlantic Coast Airlines CRJ Basile, Joe USA (Dulles, VA) 1-703-909-5268 C TBA --
Atlantic Southeast Airlines CRJ+700 Baker, Peter USA (Atlanta, GA) 1-770-355-5973 C Panasiuk, Mike 1-514-855-7857
Atlantic Southeast Airlines CRJ+700 Karlovcec, Peter USA (Macon, GA) 1-478-972-1056 C Panasiuk, Mike 1-514-855-7857
Atlantic Southeast Airlines CRJ+700 Reynolds, John USA (Atlanta, GA) 1-484-432-7645 C Panasiuk, Mike 1-514-855-7857
Augsburg Airways D8+400 Butcher, Cal Germany (Augsburg) 49-171-975-9963 C Lee, Lori 1-416-375-3139
BA CitiExpress DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Anderson, Chris 1-416-373-7783
Bahamasair DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Banco de Mexico / SETRA DASH 8 Barr, Kevin Mexico 52-55-5076-5361 C Martello, Alberto 1-416-375-3703
BP Exploration DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Brit Air CRJ+700 Brousseau, Franck France (Morlaix) 33-6-03-02-2441 C Laverdure, Genevieve 1-514-855-9418
British European ALL ACFT Armstrong, Dan England (Exeter) 44-07785-317754 C Anderson, Chris 1-416-373-7783
BWIA West Indies Airways DASH 8 DeAbreu, Dwayne Trinidad 1-868-678-2328 C Martello, Alberto 1-416-375-3703
Cameroon Airlines CRJ+700 Fernandez, Christophe Cameroon (Douala) 33-6-22-69-1690 C Derso, Haile 1-416-373-7767
Caribbean Star Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
CC Air DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Chang’An Airlines Hainan Q400 Foo, Wah Liang China (Xi’an) 86-29-139-108-25741C Guthrie, Gary 1-416-373-7222
Chang’An Airlines Hainan Q400 Yong, Martin China (Xi’an) 86-130-229-18753C Guthrie, Gary 1-416-373-7222
China Yunnan Airlines CRJ Lu, Yong Yi China (Kunming) 86-1388-861-1271C Guthrie, Gary 1-416-373-7222
China Yunnan Airlines CRJ McHale, Tim China (Kunming) 86-136-7150-6852C Guthrie, Gary 1-416-373-7222
Cimber Air CRJ call THD for tech. help Canada (Montreal, PQ) 1-514-855-8500 Ghabro, Edmond 1-514-855-8901
Cirrus DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Lee, Lori 1-416-375-3139
Club Challenger / Skyservice CRJ call THD for tech. help Canada (Montreal, PQ) 1-514-855-8500 Lee, Lori 1-416-375-3139
Club Challenger / Skyservice DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Lee, Lori 1-416-375-3139
Comair CRJ+700 Godon, Raynald USA (Orlando, FL) 1-407-873-3309 C Panasiuk, Mike 1-514-855-7857
Comair CRJ+700 Hughes, Hal USA (Cincinnati, OH) 1-859-380-1328 C Panasiuk, Mike 1-514-855-7857

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OPERATOR ACFT FSR FSR BASE TELEPHONE CSAM TELEPHONE

Comair CRJ+700 Keys, Nigel USA (Cincinnati, OH) 1-859-802-8240 C Panasiuk, Mike 1-514-855-7857
DND 402 Squadron DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Surmann, Toby 1-416-373-5049
Eastern Australia Airlines DASH 8 Davey, Chris * Australia (Sydney) 61-418-987-153 C DeBrusk, Ryan 1-416-375-3234
Era Aviation DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Surmann, Toby 1-416-373-5049
Eurowings Luftverkehrs CRJ Buth, Otto Germany (Nuremberg) 49-160-368-4518 C Ghabro, Edmond 1-514-855-8901
Fair Inc. CRJ Knox, John Japan (Sendai) 81-903-121-6628 C DeBrusk, Ryan 1-416-375-3234
GMG Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Guthrie, Gary 1-416-373-7222
Halliburton Company DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Hawkair Aviation Services DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Surmann, Toby 1-416-373-5049
Horizon Air CRJ700 Chalmers, Don USA (Portland, OR) 1-503-784-2984 C Panasiuk, Mike 1-514-855-7857
Horizon Air D8+400 Takahashi, Maurice USA (Portland, OR) 1-503-519-2043 C Surmann, Toby 1-416-373-5049
Hydro Quebec DASH 8 Jones, Peter Canada (Montreal, PQ) 1-514-947-7947 C Healey, Barbara 1-416-375-3028
Intercontinental de Aviacion DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Island Aviation Services DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Guthrie, Gary 1-416-373-7222
J-Air CRJ Lackie, Alan Japan (Hiroshima) 81-90-4695-1582 C DeBrusk, Ryan 1-416-375-3234
Japan Air Commuter Q400 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 DeBrusk, Ryan 1-416-375-3234
Kahama Mining DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
Kendell Airlines CRJ Davey, Chris * Australia (Sydney) 61-418-987-153 C DeBrusk, Ryan 1-416-375-3234
Kenya Air Force DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
Lauda Air CRJ call THD for tech. help Canada (Montreal, PQ) 1-514-855-8500 Dumbrille, Hal 1-514-855-7297
LIAT DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Lufthansa CityLine CRJ+700 Jelley, Kevin Germany (Koln) 49-170-817-1270 C Ghabro, Edmond 1-514-855-8901
Lufthansa CityLine CRJ+700 Perron, Claude Germany (Koln) 49-171-4648-153 C Ghabro, Edmond 1-514-855-8901
Maersk Air (DK) CRJ call THD for tech. help Canada (Montreal, PQ) 1-514-855-8500 Dumbrille, Hal 1-514-855-7297
Maersk Air (UK) CRJ+700 Savard, Roger England (Birmingham) 33-6-1934-5679 C Laverdure, Genevieve 1-514-855-9418
Mesa Airlines D8+CRJ Conley, John USA (Phoenix, AZ) 1-602-284-5057 C Healey, Barbara 1-416-375-3028
Mexican Navy DASH 8 Barr, Kevin Mexico 52-55-5076-5361 C Martello, Alberto 1-416-375-3703
Midroc Aviation DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
National Jet Systems DASH 8 Davey, Chris * Australia (Sydney) 61-418-987-153 C DeBrusk, Ryan 1-416-375-3234
NAV Canada DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Nordic Aviation Resources DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Anderson, Chris 1-416-373-7783
Northwest Airlink (Express I) CRJ Potvin, Gilles USA (Memphis, TN) 1-901-508-2667 C Burtone, Carmela 1-514-855-9342
Oriental Air Bridge DASH 8 Hutchins, Mark Japan (Nagasaki) 81-957-49-5615 DeBrusk, Ryan 1-416-375-3234
Origin Pacific Airways DASH 8 Davey, Chris * Australia (Sydney) 61-418-987-153 C DeBrusk, Ryan 1-416-375-3234
Palestinian Airlines CRJ call THD for tech. help Canada (Montreal, PQ) 1-514-855-8500 Derso, Haile 1-416-373-7767
Palestinian Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
Pegasus Technologies Inc. DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Petroleum Air Services DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
Piedmont Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Quebec Government DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028

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OPERATOR ACFT FSR FSR BASE TELEPHONE CSAM TELEPHONE

Rheintalflug-Seewald DASH 8 Caldwell, Doug * Austria (Innsbruck) 43-664-440-3561 C Lee, Lori 1-416-375-3139
Royal Wings DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
Ryukyu Air Commuter DASH 8 Doles, Kelly Japan (Okinawa) 81-90-1087-9094 C DeBrusk, Ryan 1-416-375-3234
SAS Commuter Q400 Schweiger, Tom Denmark 45-2674-2967 C Derso, Haile 1-416-373-7767
Saudi Aramco DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
Schreiner Airways DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Lee, Lori 1-416-375-3139
Shandong Airlines CRJ Gagnon, Michel China (Shanghai) 86-0139-1082-5749C Guthrie, Gary 1-416-373-7522
Shanghai Airlines CRJ Tremblay, Martin China (Shanghai) 86-1365-1744-521C Guthrie, Gary 1-416-373-7522
Skippers Aviation DASH 8 Davey, Chris * Australia (Sydney) 61-418-987-153 C DeBrusk, Ryan 1-416-375-3234
SkyWest Airlines CRJ Robinson, Mike USA (SaltLakeCity, UT) 1-801-556-9082 C Burtone, Carmela 1-514-855-9342
South African Express CRJ Caldwell, Doug * Australia (Sydney) 43-664-440-3561 C Derso, Haile 1-416-373-7767
South African Express DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
Southern Australia Airlines DASH 8 Davey, Chris * Australia (Sydney) 61-418-987-153 C DeBrusk, Ryan 1-416-375-3234
Southern Winds Airlines CRJ call THD for tech. help Canada (Montreal, PQ) 1-514-855-8500 Martello, Alberto 1-416-375-3703
Southern Winds Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Sunstate Airlines DASH 8 Davey, Chris * Australia (Sydney) 61-418-987-153 C DeBrusk, Ryan 1-416-375-3234
Tenix LADS DASH 8 Davey, Chris * Australia (Sydney) 61-418-987-153 C DeBrusk, Ryan 1-416-375-3234
Tobago Express Limited DASH 8 DeAbreu, Dwayne Trinidad 1-868-678-2328 C Martello, Alberto 1-416-375-3703
Transport Canada DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Tyrolean Airways D8+CRJ Caldwell, Doug * Austria (Innsbruck) 43-664-440-3561 C Dumbrille, Hal 1-514-855-7297
Tyrolean Airways Q400 Dorrans, Spencer Austria (Vienna) 43-664-381-1192 C Dumbrille, Hal 1-514-855-7297
UNI Airways DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Simon, Roy TEMP 1-514-855-7648
USAF / King Aerospace DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Vanair DASH 8 Davey, Chris * Australia (Sydney) 61-418-987-153 C DeBrusk, Ryan 1-416-375-3234
VISA Airways DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Guthrie, Gary 1-416-373-7222
Widerøe’s Flyveselskap D8+400 de Graaf, Peter Norway 47-4520-5971 C Anderson, Chris 1-416-373-7783
Zhejiang Airlines DASH 8 Harrison, Steve * China (Shanghai) 86-1350-135-2842C Guthrie, Gary 1-416-373-7222

22