TQM – MCQ’S FOR IIND MID
1. Which country started practicing Quality Circle first time in the world?
A. America (USA) B. Germany C. Italy D. Japan
2. Who is known as the man “who discovered quality”
Dr. W.A. Shewhart B. Dr. J.M. Juran C. Dr. WE Deming D. Dr. K.
Ishikawa
3. Quality Planning, Quality Control & Quality Improvement is also known
as
A. Quality Triple B. Quality Tripod C. Quality Triplet D. Quality Trilogy
or Juran’s Trilogy
4. What is the Primary Objective of Quality Circle?
A. Keep employees occupied B. Higher profit C. Self and mutual
development of employees D. To solve all and any type of problems
5. WA Shewhart has given basic idea of “Which” Cycle first time to the
world?
A. PDCA (Plan-Do-Check-Act) Cycle B. Quality Cycle C. Lean Cycle D.
Life Cycle
6. Who first thought of Zero Defects?
A. Modi B. Philip Crosby C. Juran D. Pareto
7. Pareto chart provides corrective action for high-frequency causes of
problems.
A- Always True B- Always False C- Sometimes False D. None of the
above
8. The “Ishikawa Diagram” drawn by a famous Quality Guru. Who is he?
A. Dr. Ishikawa B. Pareto C. Dr. Juran D. Dr. Deminge
9. Who amongst the following is responsible for conveying quality policy to
its employees and encourage them to form quality circles?
a) Top management
b) Coordinator
c) Student
d) Teacher
10.Which of the following tools would be most appropriate for collecting data
to study the symptoms of a problem.
A. Check Sheet
B. Histogram
C. Check list
D. Control Chart
11. The graph that shows frequency data is
A. check list
B. Histogram
C. Fish bone diagram
D. Flow chart
12. The charts that indicates which problem to tackle first by showing the
proportion of the total problem that each of the smaller problems comprise
are
A. Control charts
B. flow charts
C. Pareto charts
D. priority charts
13. The following is an analysis tool
A. scatter diagram
B. cause and effect diagram
C. fishbone diagram or ishikawa diagram
D. Both B & C
14. The following diagram shows the correlation between two variables in a
process
A. fishbone diagram
B. Histogram
C. Scatter diagram
D. none of the above
15. Two variables, x & y are related. Variable x increases or decreases
with y. Which of the following tools could be best used to show graphically
show this relationship.
A. control chart
B. histogram
C. scatter plot
D. pareto chart
16. Costs associated with the prevention of non-conformance to
requirements is called
a) Prevention Costs
b) Appraisal Costs
c) Internal Failure Costs
d) External Failure Costs
17. Mathematically, the cost of quality equals to
a) Prevention Costs + Appraisal Costs + Internal Failure Costs + External
Failure Costs
b) Prevention Costs + Appraisal Costs + Internal Failure Costs – External
Failure Costs
c) Prevention Costs + Appraisal Costs + Internal Failure Costs * External
Failure Costs
d) Prevention Costs – Appraisal Costs + Internal Failure Costs + External
Failure Costs
18. Which of the following does not belong to Internal Failure Costs?
a) Rework due to Design Changes
b) Scrap due to Design Changes
c) Design Corrective Action
d) Returned Goods
19. Quality improvement, Quality education, and Quality performance
reporting fall under the category of
a) Appraisal Costs
b) Prevention Costs
c) Internal Failure Costs
d) External Failure Costs
20. Deming PDCA cycle is
a) prioritize-do-control-act
b) plan-design-control-aim
c) plan-do-check-act
d) none of the above
21. In 6 Sigma level the number of defects per million are
a) 230
b) 6210
c) 3.4
d) 66800
22. ISO means
a) Indian standards of organization
b) International standards of organization
c) International organizational for tandardization
d) none of the above
23. Which of the following represents India in ISO?
a) PFRDA
b) FSSAI
c) BIS
d) BCCI
24. Which is the latest ISO 9001 version in the ISO 9000 family?
a) ISO 9001:1994
b) ISO 9001:2000
c) ISO 9001:2008
d) ISO 9001:2015
25. Which is the only standard in the ISO 9000 family to which
organizations can certify?
a) ISO 9000
b) ISO 9001
c) ISO 14000
d) ISO 9004
