)LúDGLVFLSOLQHL

1. Date despre program

,QVWLWXĠLDGHvQYăĠăPkQW ACADEMIA DE STUDII ECONOMICE
1.2. Facultatea MANAGEMENT
1.3. Departamente (Departament) MANAGEMENT
1.4. Domeniul de studii Management

1.5. Ciclul de studii /,&(1ğĂ

)RUPDGHvQYăĠăPkQW /$',67$1ğĂ

1.7. Programul de studii Management

1.8. Limba de studiu 5RPkQă

1.9. Anul universitar 2021-2022

2. Date despre disciplina

2.1. Denumire 0DQDJHPHQWXOFDOLWăĠLLSURFHVHORU

2.2. Cod 21.0012ID2.1-0001

2.3. Anul de studii 2 2.4. Semestrul 1 2.5. Forma de Examen 2.6. Regimul O 2.7. Nr. credite 5
evaluare disciplinei (Obligato ECTS
riu)
2.8. Titulari AT(AT) prof.univ.dr. DOBRIN Octavian Cosmin Cosmin.Dobrin@man.ase.ro
TC(TC) prof.univ.dr. DOBRIN Octavian Cosmin Cosmin.Dobrin@man.ase.ro
AA(AA) Asociat drd. TANASE CRISTIAN - ANDREI cristian.tanase@man.ase.ro

3. Timp total estimat

1XPăUGHVăSWăPkQL 14.00
1XPăUGHRUHSHVăSWăPkQă 56.00 din care
AT(AT) 4.00
TC(TC) 10.00
AA(AA) 14.00
SI(SI) 28.00
7RWDORUHGLQSODQXOGHvQYăĠăPkQW 784.00 din care
AT(AT) 56.00
TC(TC) 140.00
AA(AA) 196.00
SI(SI) 392.00
7RWDORUHGHVWXGLXSHVHPHVWUXQXPăU(&76 RUH 125.00
3.5. Total ore studiu individual 0.00

Pagina 1/6
'LVWULEXĠLDIRQGXOXLGHWLPSSHQWUXVWXGLXLQGLYLGXDO
6WXGLXGXSăPDQXDOVXSRUWGHFXUVELEOLRJUDILHúLQRWLĠH 30.00
'RFXPHQWDUHVXSOLPHQWDUăvQELEOLRWHFăSHSODWIRUPHOHHOHFWURQLFHGHVSHFLDOLWDWHúLSHWHUHQ 10.00
3UHJăWLUHVHPLQDULLODERUDWRDUHWHPHUHIHUDWHSRUWRIROLLúLHVHXUL 10.00
Tutoriat 10.00
([DPLQăUL 5.00
$OWHDFWLYLWăĠL 4.00

3UHFRQGLĠLL
4.1. de curriculum Managementul Calitatii Proceselor
GHFRPSHWHQĠH Managementul Calitatii Proceselor

&RQGLĠLLGHVIăúXUDUHDFWLYLWăĠL
pentru AT(AT) Prelegeri sustinute
pentru TC(TC) Prelegeri sustinute
pentru AA(AA) Prelegeri sustinute
pentru SI(SI)

&RPSHWHQĠHVSHFLILFHDFXPXODWH
PROFESIONALE C3 (ODERUDUHDúLLPSOHPHQWDUHDVLVWHPXOXLPDQDJHULDOúLDVXEVLVWHPHORUVDOHDORFDUHúLUHDORFDUHGH
UHVXUVHúLDFWLYLWăĠL
PROFESIONALE C4 ,GHQWLILFDUHDVHOHFWDUHDúLXWLOL]DUHDPRGDOLWăĠLORUGHSUHYL]LRQDUHRUJDQL]DUHFRRUGRQDUHDQWUHQDUH
úLFRQWUROHYDOXDUH
PROFESIONALE C5 )XQGDPHQWDUHDDGRSWDUHDúLLPSOHPHQWDUHDGHFL]LLORUSHQWUXRUJDQL]DĠLLGHPLFăFRPSOH[LWDWHvQ
DQVDPEOXVDXSHRFRPSRQHQWă

7. Obiectivele disciplinei
7.1. Obiectivul general )DPLOLDUL]DUHDVWXGHQĠLORUFXFRQFHSWHOHSULQFLSLLOHúLWHKQLFLOHGHED]ăGLQGRPHQLXOPDQDJHPHQWXOXLFDOLWDWLL
SURFHVHORUGHDIDFHULSUHFXPúLGH]YROWDUHDXQRUDELOLWăĠLLQGLVSHQVDELOHSUDFWLFLLPDQDJHULDOHOHJDWHGHDFHVW
domeniu
7.2. Obiective specifice ‡'HILQLUHDFRQFHSWHORUSULQFLSLLORUúLWHKQLFLORUGHED]ăGLQGRPHQLXOPDQDJHPHQWXOXLFDOLWăĠLLSURFHVHORUGHDIDFHUL
‡,QWHUSUHWDUHDFRQFHSWHORUúLSULQFLSLLORUGHED]ăGLQPDQDJHPHQWXOFDOLWăĠLLDSOLFDWHvQFDGUXORUJDQL]DĠLLORUGHPLFă
complexitate
‡'H]YROWDUHDGHVWXGLLOXFUăULSULYLQGPDQDJHPHQWXOFDOLWăĠLLDSOLFDWHSHRUJDQL]DĠLLOHGHPLFăFRPSOH[LWDWH

&RQĠLQXWXUL

Pagina 2/6
8.1. AT(AT) Metode de predare/ lucru 5HFRPDQGăUL

1 ,QWURGXFHUHvQPDQDJHPHQWXOFDOLWăĠLLSURFHVHORUUHSHUHLVWRULFHFRQFHSWXOGH Expunere, dialog 6WXGHQĠLLORUOLVHUHFRPDQGă

SURFHVFRQFHSWXOGHFOLHQWGHILQL‫܊‬LDFDOLă‫܊‬LLFRQFHSWXOGHJkQGLUHVLVWHPLFă PDWHULDOHOHGHVWXGLXúL
FRQFHSWHIXQGDPHQWDOHDOHFDOLWăĠLLFRQWULEXĠLLVHPQLILFDWLYHvQGRPHQLX primesc suportul de curs
2 6LVWHPXOGHPDQDJHPHQWDOFDOLWăĠLL‫܈‬LVWDQGDUGHOHFDOLWă‫܊‬LL Expunere, dialog 6WXGHQĠLLSULPHVFVXSRUWXO
de curs.
3 $VLJXUDUHDFDOLWă‫܊‬LL‫܈‬LFLFOXO3'&$ Idem Idem

4 ,QVSHF‫܊‬LDFDOLWă‫܊‬LL Idem Idem

5 Vocea clientului Idem Idem

6 Colectarea datelor Idem Idem

7 7HRULDFR]LORUGHD‫܈‬WHSWDUH Idem Idem

8 /HDQ0DQDJHPHQWvPEXQăWăĠLUHDHILFLHQĠHLSURFHVHORUFRQFHSWHYROXĠLH Idem Idem

SULQFLSLLH[HPSOHSUDFWLFHGLQFRPSDQLLWHQGLQĠHDFWXDOH&HOHWLSXULGHSLHUGHUL
9 Metoda 5S Idem Idem

10 ,PSOHPHQWDUHDIXQF‫܊‬LHLFDOLWă‫܊‬LL Idem Idem

11 6L[6LJPDvPEXQăWăĠLUHDHILFDFLWăĠLLSURFHVHORUFRQFHSWHYROXĠLHSULQFLSLL Idem Idem

H[HPSOHSUDFWLFHGLQFRPSDQLLWHQGLQĠHDFWXDOH

Bibliografie
- 'REULQ&&DOLWDWHDvQVHFWRUXOSXEOLF(GLWXUD$6(%XFXUHúWL5RPkQLD
- Foster, S. T., Managing quality : integrating the supply chain, Pearson Educational Inc., Boston, 2010, Statele Unite ale Americii
- Goetsch, D. L., Davis, S., Quality Management for Organizational Excellence: Introduction to Total Quality, Prentice Hall, 2015, Statele
Unite ale Americii
- Juran, J. M., De Feo, J. A., The Quality Handbook: the Complete Guide to Performance Excellence 6th edition, McGraw Hill, New York,
2010, Statele Unite ale Americii
- Oakland, J. S., Total quality management : text with cases, Butterworth-Heinemann, Oxford, 2000, Marea Britanie

- Webber, L., Wallace, M., Quality Control for Dummies, Wiley Publishing, Inc., Hoboken, NJ, 2012, Statele Unite ale Americii

Pagina 3/6
8.2. TC(TC) Metode de predare/ lucru 5HFRPDQGăUL

1 ,QWURGXFHUHvQPDQDJHPHQWXOFDOLWăĠLLSURFHVHORUUHSHUHLVWRULFHFRQFHSWXOGH Expunere, dialog 6WXGHQĠLLSULPHVFLQIRUPDĠLL

SURFHVFRQFHSWXOGHFOLHQWGHILQL‫܊‬LDFDOLă‫܊‬LLFRQFHSWXOGHJkQGLUHVLVWHPLFă GHVSUHGHVIăúXUDUHD
FRQFHSWHIXQGDPHQWDOHDOHFDOLWăĠLLFRQWULEXĠLLVHPQLILFDWLYHvQGRPHQLX VHPLQDULORUúLWHPHOHSH
care le au de realizat.
2 6LVWHPXOGHPDQDJHPHQWDOFDOLWăĠLL‫܈‬LVWDQGDUGHOHFDOLWă‫܊‬LL6WXGLXGHFD] Expunere, dialog 6WXGHQĠLLSDUWLFLSăOD
dezbateri.
3 3URFHGXULDOHPDQDJHPHQWXOXLFDOLWă‫܊‬LL Expunere, dialog 6WXGHQĠLLSDUWLFLSăOD
dezbateri.
4 Diagrame de proces. Diagrama SIPOC Idem Idem

5 Diagrama ÄRVGHSH‫܈‬WH´ Idem 6WXGHQĠLLUHDOL]HD]ă

DSOLFDĠLLOHLQGLYLGXDOHFX
ajutorul soft-ului pus la
GLVSR]LĠLH
6 Diagrama Pareto. Histograme Idem Idem

7 'LDJUDPHGHFRUHOD‫܊‬LH*UDILFHGHFRQWURO Idem Idem

8 Cele 7 pierderi. Studiu de caz Idem Idem

9 Metoda 5S. Studiu de caz Expunere, dezbatere 6WXGHQĠLLSDUWLFLSăOD

dezbateri.
10 ,PSOHPHQWDUHDIXQF‫܊‬LHLFDOLWă‫܊‬LL6WXGLXGHFD] Idem Idem

Bibliografie
- Goldratt, E. Mt, Cox, J., The Goal: A Process of Ongoing Improvement 4 revised/e, North River Press, Great Barrington, 2004, Statele
Unite ale Americii
- Juran, J. M., De Feo, J. A., The Quality Handbook: the Complete Guide to Performance Excellence 6th edition, McGraw Hill, New York,
2010, Timorul de Est
- Webber, L., Wallace, M., Quality Control for Dummies, Wiley Publishing, Inc., Hoboken, NJ, 2012, Statele Unite ale Americii
- Suport de curs, online.ase.ro

Pagina 4/6
8.3. AA(AA) Metode de predare/ lucru 5HFRPDQGăUL

1 ,QWURGXFHUHvQPDQDJHPHQWXOFDOLWăĠLLSURFHVHORUUHSHUHLVWRULFHFRQFHSWXOGH Expunere, dialog 6WXGHQĠLLSULPHVFLQIRUPDĠLL

SURFHVFRQFHSWXOGHFOLHQWGHILQL‫܊‬LDFDOLă‫܊‬LLFRQFHSWXOGHJkQGLUHVLVWHPLFă GHVSUHGHVIăúXUDUHD
FRQFHSWHIXQGDPHQWDOHDOHFDOLWăĠLLFRQWULEXĠLLVHPQLILFDWLYHvQGRPHQLX VHPLQDULORUúLWHPHOHSH
care le au de realizat.
2 6LVWHPXOGHPDQDJHPHQWDOFDOLWăĠLL‫܈‬LVWDQGDUGHOHFDOLWă‫܊‬LL6WXGLXGHFD] Idem 6WXGHQĠLLSDUWLFLSăOD
dezbateri.
3 'H]EDWHUHSULYLQGSURFHGXULOHGHPDQDJHPHQWXOFDOLWă‫܊‬LL Idem Idem

4 Diagrame de proces. Diagrama SIPOC Idem Idem

5 Diagrama ÄRVGHSH‫܈‬WH´ Idem 6WXGHQĠLLUHDOL]HD]ă

DSOLFDĠLLOHLQGLYLGXDOHFX
ajutorul soft-ului pus la
GLVSR]LĠLH
6 Diagrama Pareto. Histograme Idem Idem

7 'LDJUDPHGHFRUHOD‫܊‬LH*UDILFHGHFRQWURO Idem Idem

8 Cele 7 pierderi. Studiu de caz Idem Idem

9 Metoda 5S. Studiu de caz Expunere, dezbatere 6WXGHQĠLLSDUWLFLSăOD

dezbateri.
10 ,PSOHPHQWDUHDIXQF‫܊‬LHLFDOLWă‫܊‬LL6WXGLXGHFD] Idem Idem

Bibliografie
- Juran, J. M., De Feo, J. A., The Quality Handbook: the Complete Guide to Performance Excellence 6th edition, McGraw Hill, New York,
2010, Statele Unite ale Americii
- Webber, L., Wallace, M., Quality Control for Dummies, Wiley Publishing, Inc., Hoboken, NJ, 2012, Sudan

- Suport curs, online.ase.ro

8.4. SI(SI) Metode de predare/ lucru 5HFRPDQGăUL

Bibliografie
- Webber, L., Wallace, M., Quality Control for Dummies, Wiley Publishing, Inc., Hoboken, NJ, 2012

&RURERUDUHDFRQĠLQXWXULORUGLVFLSOLQHLFXDúWHSWăULOHUHSUH]HQWDQĠLORUFRPXQLWăĠLLHSLVWHPLFHDVRFLDĠLLORUSURIHVLRQDOHúL
angajatori reprezentativi din domeniul aferent programului
Managementul Calitatii

10. Evaluare
Pondere în
Activitatea Criterii de evaluare Metode de evaluare
QRWDILQDOă
10.1. AT(AT) 3DUWLFLSDUHDDFWLYăvQGLVFXĠLLOHGHODVHPLQDU 3UH]HQWDUHRUDOăWHVWHHYDOXDUH 10.00
FRQWLQXă
10.2. TC(TC) 3DUWLFLSDUHDDFWLYăvQGLVFXĠLLOHGHODVHPLQDU 3UH]HQWDUHRUDOăWHVWHHYDOXDUH 20.00
UHDOL]DUHDúLSUH]HQWDUHDSURLHFWXOXLGHDSOLFDUH FRQWLQXă
DFXQRúWLQĠHORUDFXPXODWHSHSDUFXUVXO
VHPHVWUXOXLvQWURVLWXDĠLHUHDOăGXSăPRGHOXO
studiului de caz prezentat la curs (respectarea
FHULQĠHORUSUH]HQWDWHGHSURIHVRU
10.3. AA(AA) 3DUWLFLSDUHDDFWLYăvQGLVFXĠLLOHGHODVHPLQDU 3UH]HQWDUHRUDOăWHVWHHYDOXDUH 20.00
FRQWLQXă

Pagina 5/6
(YDOXDUHILQDOă Scris, cu prezenta în campus, sau online ÌQWUHEăULFXUăVSXQGXQLFVDXPXOWLPSOX 50.00
10.5. Modalitatea de notare Note întregi 1-10
6WDQGDUGPLQLPGHSHUIRUPDQĠă 2EĠLQHUHDXQXLSXQFWDMPLQLPHFKLYDOHQWFXQRWDFLQFLSHQWUXDFFHGHUHDODH[DPHQXOVFULV

'DWDOLVWăULL Titulari,
08/10/2021

'DWDDYL]ăULLvQGHSDUWDPHQW Director departament,

Pagina 6/6