U65 low inc Health Rebuttals

“Where/Who are you?”

Doesn’t Agree From the Start
“I totally agree with you, my name is ______ “I am with Consumer Council (DBA)(or other) and
with consumer council on a recorded line.” our corporate offices are located in San Francisco,
(insert rebuttals) California, however we have a national presence.
Are you insured now??”
General Rebuttals
If we can find you a plan that works and one “Where are you located?”
that can put more money back in your pocket –
does that sound good? “Our Corporate offices are located in San
Francisco, California, but we are nationwide and
People I speak with each day prefer to put work in all 50 states, are you insured now??”
money in their pocket than someone else’s
pocket – and we can find the best options at “Customer asks a *Buying Question*.”
the best prices for you...
“That’s a great question, I have you matched to
“You’re the 10th person to call me” a licensed agent who can answer all your
questions, but first are you looking for yourself
Well, Our company works with agencies and or a family plan?”
their database can show you ALL the plans
you qualify for, so They’ll be able to give you Do I have to do this now? Can I call you
OPTIONS, and find you the BEST plan in back?
(STATE) for the BEST PRICE, are you insured
now??” “I would be happy to call you back (Customer’s
first name). When will be the best time to
“I’m not interested anymore” contact you?”

“I understand that you’re not interested, but im Emergency Rebuttal/Buying Question

just here to show you what the best options are
ok?” “I see that but if we can save you some You know that's a really good question and I'm
money its worth a few minutes of your time, not completely sure of the answer, however,
this will only take a second, are you insured I'm going to connect you to a licensed agent in
now??” just a minute who can answer that for you. I
just have a few quick questions to ask you first,
“That was weeks ago!” ok?

“I see that, the reason for my call is that right I’m unemployed / I’m on unemployment
now you qualify for free / no obligation quote
that can very well put some money back into OK, and you have an income source coming in
your pocket. Are you insured now??” from Unemployment? If Yes, continue,

If No - DNQ I have no income, I have no other

“Can you call me back?”
source of income, I can’t afford anything, I have no
money; - OK, sorry we can’t help you at this time,
“I understand, but this is really important-lets however, you may want to visit HealthCare.gov for
go over this now! I know if I can save you some additional options, OK... Thank you. (DNQ)
money its worth a few minutes of your time are
you insured now??” (Need to try your best What is the cost?
NOT to set CB’s in the opening.)
This is a free of charge, no obligation
“Is this ObamaCare?” opportunity for you to speak with a licensed
agent in your state in order to find the best
"Agencies work with many plans in your state, prices and best options
it depends on what works best for you are you
looking for yourself or your family?" The Specialist will be able to answer this
question more specifically based on the plan
I can’t afford anything and options available for you, OK?

Health insurance is not free and it depends on

your level of coverage and whether its an
Individual or a family Plan – this is best
outlined by the Specialist in your state – whom
I have on the line with me coming up, OK?
I have insurance through my work “Where did you get my number/info?”

Oftentimes work-related healthcare is limited to We got your information through an online

certain plans that have been pre-selected by request. either you or a family member might
your employer. Right now you can see what's
have visited one of our site in the recent past
available from all providers and plans based on
your own unique needs by just spending a few
minutes with our specialist and it's not an DO NOT CALL LIST

obligation to sign up. It’s just the opportunity to We will take note on that (cx name). Thank you
see what's out there. so much for your time and have a nice day
ahead
I already have insurance


Okay, I have options that can help you save HAVE Medicare/Medicaid
money, How many people are on your current It seems that you are already getting the best
plan? coverage (cx name). For now, we suggest for
you to stay at your current plan. Again, thanks
If currently covered
for your time and have a great day ahead!
Yes we work with a lot who are currently
covered. All providers have new and exciting If Wrong Number
plans and coverages at low rates that you can Remove “following up with you” &
explore and lock in for the next year. Most “that our records show you qualify for”
people can get better coverage at a better
price. Do you have a few minutes to see what Change to “that you may qualify for”
your options are?

Don’t want to change my plan

I understand your hesitance. Sometimes we FOUL WORDS

get comfortable with our insurance. What we “I do apologies we don’t tolerate such
do here is just help you get informed about behavior, I will be disconnecting the call
what options, rates, and coverage are out there now . Thank you for your time have a
so you can be sure you have the best great day.”
coverage at the best price.

A COUPLE MORE APPROVED FOR

TESTING REBUTTALS

Already Insured- I understand you

already have coverage. IF we can find
you a plan that works best for you and
help put some money back in your
pocket, can you find a couple of minutes
to answer a few quick questions?

Not Interested- I understand that you’re

not interested, but I’m just here to show
you what the best options are, so we
can find you a plan that works and one
that can put more money back in your
pocket.