Scribd
Upload
485 views1 page

Customer Problem Analysis Check

This document is a checklist used by automotive inspectors to analyze customer problems related to engine control systems. It contains sections to document information about the customer, vehicle, symptoms of the problem, frequency of the problem, environmental conditions when it occurs, and results of diagnostic trouble code inspections. The goal is to gather detailed data about reported issues to help diagnose the root cause.

Uploaded by

jeremih alhegn
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
485 views1 page

Customer Problem Analysis Check

This document is a checklist used by automotive inspectors to analyze customer problems related to engine control systems. It contains sections to document information about the customer, vehicle, symptoms of the problem, frequency of the problem, environmental conditions when it occurs, and results of diagnostic trouble code inspections. The goal is to gather detailed data about reported issues to help diagnose the root cause.

Uploaded by

jeremih alhegn
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 1

05–4

DIAGNOSTICS – SFI SYSTEM (April, 2003)


05289–10

CUSTOMER PROBLEM ANALYSIS CHECK


ENGINE CONTROL SYSTEM Check Sheet Inspector’s
Name

Customer’s Name VIN

Driver’s Name Production Date

Date Vehicle
Brought in Licence No.

km
Odometer Reading miles

Engine does Engine does not crank No initial combustion No complete combustion
not Start

Difficult to Engine cranks slowly


Start Other
Problem Symptoms

Incorrect first idle Idling rpm is abnormal High ( rpm) Low ( rpm)
Poor Idling
Rough idling Other

Poor Hesitation Back fire Muffler explosion (after–fire) Surging


Driveability Knocking Other

Soon after starting After accelerator pedal depressed


Engine Stall After accelerator pedal released During A/C operation
Shifting from N to D Other

Others

Data Problem
Occurred
Constant Sometimes ( times per day/month) Once only
Problem Frequency
Other

Weather Fine Cloudy Rainy Snowy Various/Other

Outdoor
Hot Warm Cool Cold (approx. C/ F)
Problem Occurs
Condition When

Temperature

Highway Suburbs Inner City Uphill Downhill


Place
Rough road Other

Engine Temp. Cold Warming up After Warming up Any temp. Other

Starting Just after starting ( min.) Idling Racing


Engine Operation Driving Constant speed Acceleration Deceleration
A/C switch ON/OFF Other

Condition of malfunction indicator light


Remains on Sometimes lights up Does not light up
(MIL)

Normal mode Normal Malfunction code(s) (code )


(Pre–check) Freeze frame data ( )
DTC Inspection
Normal Malfunction code(s) (code )
Check Mode
Freeze frame data ( )

2004 COROLLA (RM1037U)

Author: Date: 169

You might also like