Maintenance and Service Guide

SUMMARY

This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
© Copyright 2020 HP Development Company, Product notice Software terms
L.P.
This guide describes features that are common By installing, copying, downloading, or
Bluetooth is a trademark owned by its to most models. Some features may not be otherwise using any software product
proprietor and used by HP Inc. under license. available on your computer. preinstalled on this computer, you agree to be
Intel, Core, and Optane are trademarks of Intel bound by the terms of the HP End User License
Corporation or its subsidiaries in the U.S. Not all features are available in all editions or Agreement (EULA). If you do not accept these
and/or other countries. NVIDIA, GeForce, and versions of Windows. Systems may require license terms, your sole remedy is to return the
Optimus are trademarks and/or registered upgraded and/or separately purchased entire unused product (hardware and software)
trademarks of NVIDIA Corporation in the U.S. hardware, drivers, software or BIOS update to within 14 days for a full refund subject to the
and other countries. SDHC, SDXC, and microSD take full advantage of Windows functionality. refund policy of your seller.
are trademarks or registered trademarks of Windows 10 is automatically updated, which is
SD-3C LLC. Microsoft and Windows are either always enabled. ISP fees may apply and For any further information or to request a full
registered trademarks or trademarks of additional requirements may apply over time refund of the price of the computer, please
Microsoft Corporation in the United States for updates. Go to http://www.microsoft.com contact your seller.
and/or other countries. USB Type-C® is a for details.
registered trademark of USB Implementers
To access the latest user guides, go to
Forum. DisplayPort™ and the DisplayPort™
http://www.hp.com/support, and follow the
logo are trademarks owned by the Video
instructions to find your product. Then select
Electronics Standards Association (VESA®) in
User Guides.
the United States and other countries. Miracast
is a registered trademark of Wi-Fi Alliance.

The information contained herein is subject to

change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: May 2020

Document Part Number: L90513-001

Important Notice about Customer Self-Repair Parts
Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized
service provider.

IMPORTANT: See "Removal and replacement procedures for Customer Self-Repair parts" for details.
Accessing parts described in "Removal and replacement procedures for authorized service provider parts" can
damage the computer or void your warranty.

iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits defined by applicable safety standards.

v
vi Safety warning notice
Table of contents

1 Product description ....................................................................................................................................... 1

2 Components .................................................................................................................................................. 5
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Low blue light mode (select products only) ........................................................................................ 7
Keyboard area ........................................................................................................................................................ 8
Touchpad settings ............................................................................................................................... 8
Lights ................................................................................................................................................... 9
Button ................................................................................................................................................ 10
Special keys ....................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
Rear ...................................................................................................................................................................... 12
Labels ................................................................................................................................................................... 13

3 Illustrated parts catalog .............................................................................................................................. 15

Computer major components .............................................................................................................................. 15
Display assembly subcomponents ...................................................................................................................... 17
Cables ................................................................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 19

4 Removal and replacement procedures preliminary requirements .................................................................... 23

Tools required ...................................................................................................................................................... 23
Service considerations ......................................................................................................................................... 23
Plastic parts ....................................................................................................................................... 23
Cables and connectors ...................................................................................................................... 23
Drive handling ................................................................................................................................... 23
Workstation guidelines ..................................................................................................................... 24
Electrostatic discharge information .................................................................................................................... 24
Generating static electricity .............................................................................................................. 25
Preventing electrostatic damage to equipment ............................................................................... 25
Personal grounding methods and equipment .................................................................................. 26
Grounding the work area ................................................................................................................... 26
Recommended materials and equipment ........................................................................................ 26
Packaging and transporting guidelines .............................................................................................................. 27

vii
 5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 29
Component replacement procedures .................................................................................................................. 29
Preparation for disassembly ............................................................................................................. 29
Bottom cover ..................................................................................................................................... 29
Memory modules ............................................................................................................................... 30
Solid-state drive ................................................................................................................................ 32
Hard drive .......................................................................................................................................... 33

6 Removal and replacement procedures for authorized service provider parts .................................................... 37
Component replacement procedures .................................................................................................................. 37
Battery ............................................................................................................................................... 37
WLAN module .................................................................................................................................... 38
RJ-45 door ......................................................................................................................................... 40
USB board .......................................................................................................................................... 42
Fans ................................................................................................................................................... 43
Heat sink ............................................................................................................................................ 43
Touchpad ........................................................................................................................................... 45
Power connector cable ...................................................................................................................... 47
System board .................................................................................................................................... 47
Speakers ............................................................................................................................................ 50
Display assembly ............................................................................................................................... 51
Keyboard with top cover ................................................................................................................... 58

7 Using Setup Utility (BIOS) ............................................................................................................................. 61

Starting Setup Utility (BIOS) ................................................................................................................................ 61
Updating Setup Utility (BIOS) .............................................................................................................................. 61
Determining the BIOS version ........................................................................................................... 61
Preparing for a BIOS update .............................................................................................................. 62
Downloading a BIOS update ........................................................................................... 62
Installing a BIOS update .................................................................................................. 62

8 Backing up, restoring, and recovering ........................................................................................................... 65

Backing up information and creating recovery media ........................................................................................ 65
Using Windows tools ......................................................................................................................... 65
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 65
Restoring and recovery ........................................................................................................................................ 66
Restoring, resetting, and refreshing using Windows tools .............................................................. 66
Recovering using HP Recovery media ............................................................................................... 66
Changing the computer boot order ................................................................................................... 66
Using HP Sure Recover (select products only) .................................................................................. 67

viii
9 Using HP PC Hardware Diagnostics ................................................................................................................ 69
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 69
Using an HP PC Hardware Diagnostics Windows hardware failure ID code ...................................... 69
Accessing HP PC Hardware Diagnostics Windows ............................................................................ 69
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support .............. 69
Accessing HP PC Hardware Diagnostics Windows from Support Assistant ................... 70
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 70
Downloading the latest HP PC Hardware Diagnostics Windows version from HP ......... 70
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ..... 70
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 70
Installing HP PC Hardware Diagnostics Windows ............................................................................. 71
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 71
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code ............................................. 71
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 71
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 72
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 72
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 72
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 72
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 73
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 73
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 73
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 73

10 Specifications ............................................................................................................................................ 75
Computer specifications ...................................................................................................................................... 75
40.9 cm (16.1 in) display specifications .............................................................................................................. 76
Solid-state drive specifications ........................................................................................................................... 76

11 Power cord set requirements ...................................................................................................................... 79

Requirements for all countries ............................................................................................................................ 79
Requirements for specific countries and regions ................................................................................................ 79

12 Recycling .................................................................................................................................................. 81

Index ............................................................................................................................................................. 83

ix
x
1 Product description

This table provides detailed product information.

Table 1-1 Product components and their descriptions
Category Description

Product Name HP Pavilion Gaming 16 Laptop PC

Model number: 16-a000

CTO model number: 16t-a000

Processors 10th Generation Intel® Core™ processors

Intel Core i7-10750H (2.6 GHz [turbo up to 5.0 GHz], 6 cores, 12 MB Intel Smart Cache, 45 W)

Intel Core i5-10300H (2.5 GHz [turbo up to 4.5 GHz], 4 cores, 8 MB Intel Smart Cache, 45 W)

Graphics Internal graphics

Intel UHD Graphics 630

External graphics

NVIDIA® GeForce® RTX 2060 Max-Q with up to 6 GB of dedicated video memory

NVIDIA GeForce GTX 1660Ti Max-Q with up to 6 GB of dedicated video memory

NVIDIA GeForce GTX 1650Ti with up to 4 GB of dedicated video memory

NVIDIA GeForce GTX 1650 with up to 4 GB of dedicated video memory

NVIDIA GeForce GTX 1050 with up to 3 GB of dedicated video memory

Supports Optimus™

Supports HD Decode, DX12, and HDMI

Supports GPS (GPU Performance Scaling)

Supports MR compatible (60 Hz frame rate)

Display 40.9 cm (16.1 in), UWVA, full high definition (FHD) (1920 × 1080), antiglare, WLED, flat (3.2 mm), narrow
bezel

45% NTSC, eDP 1.2, 250 nits

72% NTSC, eDP 1.2, 300 nits, 60 Hz

72% NTSC, eDP 1.3 + PSR, 300 nits, 144 Hz

Memory Two customer-accessible memory module slots supporting up to 16 GB of RAM

DDR4-2933 dual-channel support (DDR4-3200 downgrade to 2933)

Supports the following configurations:

● 16 GB (8 × 2)

● 12 GB (8 + 4)

● 8 GB (4 × 2 or 8 × 1)

1
 Table 1-1 Product components and their descriptions (continued)
Category Description

Primary storage PCIe, NVMe, M.2 2280 solid-state drives

● 1 TB, PCIe, SS, TLC

● 512 GB, PCIe, TLC

● 512 GB, PCIe, value

● 512 GB, PCIe-3 × 2 × 2 + 32 GB 3D Xpoint Optane™ memory

● 256 GB, PCIe, TLC

● 256 GB, PCIe, value

● 256 GB, PCIe-3 × 2 × 2 + 16 GB 3D Xpoint Optane memory

● 128 GB, PCIe, TLC

Dual storage configurations

256 GB, PCIe, TLC M.2 solid-state drive + 1 TB, 7200 rpm, 7.2 mm, 2.5 in, SATA, hard drive

128 GB, PCIe, TLC M.2 solid-state drive + 1 TB, 7200 rpm, 7.2 mm, 2.5 in, SATA, hard drive

Hard drive, SATA, 6.35 cm (2.5 in.), 7.0 mm (0.28 in.)

1 TB, 7200 rpm

Audio and video Audio brand: B & O

Audio control panel:: B & O Audio Control

Support for HP Audio Boost

Dual speakers

HP TrueVision HD Camera: indicator LED, USB 2.0, HD sensor, f2.0

720p by 30 frames per second

Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise
suppression

RJ-45 (network) jack Integrated 10/100/1000 NIC

Wireless Integrated wireless options with dual antennas (M.2/MIPI/BRI)

Intel Wi-Fi 6 AX201 + Bluetooth® 5 (non-vPro) (802.11ax 2 × 2, MU-MIMO, supporting gigabit file transfer
speeds)

Integrated wireless options with dual antennas (M.2/PCIe)

Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (MU-MIMO supported)

Compatible with Miracast® devices

Media card reader Supports microSD™, SDHC™, SDXC™

Push-push insertion/removal

Ports Hot plug/unplug and autodetect for correct output to wide-aspect vs. standard aspect video

HDMI v2.0a supporting: up to 4096 × 2160 @ 60 Hz with HDCP 2.2

Audio-out (headphone)/audio-in (microphone) combo jack

2 Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)
Category Description

USB 3.2 Gen 1 Type C (supports data transfer, DisplayPort 1.4 [4096 × 2160 @ 60 Hz] via USB Type-C®
adapter; right side)

(2) USB 3.2 Gen 1 Type A (right and left sides)

RJ-45 (network) jack

AC Smart Pin adapter plug

Keyboard/pointing Keyboard
devices
Full size, 3-coat paint, island style, with image sensor and numeric keypad, backlit (acid green, ghost white,
ultra violet)

Full size, 3-coat paint, island style, with image sensor and numeric keypad, not backlit (ghost white)

Touchpad

Clickpad with image sensor

Multitouch gestures enabled

Precision touchpad support

Support for Modern Trackpad Gestures

Taps enabled as default

Power requirements Battery

3 cell, 52.5 Whr, polymer polymer, HP Long Life

HP Fast Charge Technology

Smart AC adapters

200 W, slim barrel, PFC, 4.5 mm

150 W, slim barrel, PFC, 4.5 mm

135 W, slim barrel, PFC, 4.5 mm

Power cord

C5, 1 m

C13, 1.0 m

Security Supports Trusted Platform Module (TPM) 2.0, firmware based

Operating system Windows® 10 Home 64

Windows 10 Home 64 Advanced

Windows 10 Home 64 Advanced Single Language

Windows 10 Home 64 High-End Chinese Market CPPP

Windows 10 Home 64 Plus

Windows 10 Home 64 Plus Single Language

Windows 10 Home 64 Plus Single Language Africa Market

Windows 10 Home 64 Plus Single Language APAC EM PPP

3
 Table 1-1 Product components and their descriptions (continued)

Category Description

Windows 10 Home 64 Plus Single Language India Market PPP

Windows 10 Home 64 Plus Single Language Indonesia Market PPP

Windows 10 Pro 64

FreeDos 3.0

Serviceability End user replaceable parts

AC adapter

Memory module

Solid-state drive

Hard drive

4 Chapter 1 Product description

2 Components

Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.

Right side
Use the illustration and table to identify the components on the right side of the computer.

Table 2-1 Right-side components and their descriptions

Component Description

(1) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing the

computer.

2. Insert the card into the memory card reader, and then
press in on the card until it is firmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the memory

card reader.

(2) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones,
combo jack earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.

To access this guide:

▲ Type HP Documentation in the taskbar search box,

and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

5
 Table 2-1 Right-side components and their descriptions (continued)

Component Description

(3) Drive light ● Blinking white: The hard drive is being accessed.

● Amber: HP 3D DriveGuard has temporarily parked the hard

drive.

(4) USB Type-C SuperSpeed port and DisplayPort™ Connects a USB device, provides high-speed data transfer, and
connector (for select products) charges small devices when the computer
is on or in Sleep mode.

NOTE: Cables, adapters, or both (purchased separately) might

be required.

- and -

Connects a DisplayPort device that has a USB Type-C connector,

providing display output.

(5) RJ-45 (network) jack/status lights Connects a network cable.

● White: The network is connected.

● Amber: Activity is occurring on the network.

(6) USB SuperSpeed port Connects a USB device, provides high-speed data transfer, and
(for select products) charges small devices when the computer
is on or in Sleep mode.

(7) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio component,
or a high-speed High-Definition Multimedia Interface (HDMI)
device.

Left side
Use the illustration and table to identify the components on the left side of the computer.

Table 2-2 Left-side components and their descriptions

Component Description

(1) Power connector Connects an AC adapter.

(2) AC adapter and battey light ● White: The AC adapter is connected and the battery is fully
charged.

● Blinking white: The AC adapter is disconnected and the

battery has reached a low battery level.

6 Chapter 2 Components
 Table 2-2 Left-side components and their descriptions (continued)

Component Description

● Amber: The AC adapter is connected and the battery is

charging.

● Off: The battery is not charging.

(3) USB port with HP Sleep and Charge Connects a USB device, provides data transfer, and charges
small devices, even when the computer is off.

Display
The computer display can include essential components such as speakers, antennas, cameras, and
microphones.

Low blue light mode (select products only)

Your computer display is shipped from the factory in low blue light mode for improved eye comfort and
safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer at
night or for reading.

WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.

Display 7
 Table 2-3 Display components and their descriptions

Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).

(2) Internal microphones (2) Record sound.

(3) Camera light On: The camera is in use.

(4) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.

NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.

Keyboard area
Keyboards can vary by language.

Touchpad settings
Use the illustration and table to identify the touchpad components.
To adjust touchpad settings and gestures, or to turn off the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Choose a setting.
To turn on the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Using an external mouse, click the touchpad button.
- or -
▲ Press the Tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to
select the button.

8 Chapter 2 Components
 Table 2-4 Touchpad components and their descriptions

Component Description

Touchpad zone Reads your finger gestures to move the pointer or activate items on the
screen.

Lights
Use the illustration and table to identify the lights on the computer.

Keyboard area 9
 Table 2-5 Lights and their descriptions

Component Description

(1) Power light ● On: The computer is on.

● Blinking (select products only): The computer is in the

Sleep state, a power-saving state. The computer shuts off
power to the display and other unnecessary components.

● Off: Depending on your computer model, the computer is

off, in Hibernation, or in Sleep. Hibernation is the power-
saving state that uses the least amount of power.

(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.

(2) Mute light ● On: Computer sound is off.

● Off: Computer sound is on.

Button
Use the illustration and table to identify the computer button.

Table 2-6 Button and its description

Component Description

(1) Power button ● When the computer is off, press the button briefly to turn
on the computer.

● When the computer is on, press the button briefly to

initiate Sleep.

● When the computer is in the Sleep state, press the

button briefly to exit Sleep (select products only).

10 Chapter 2 Components
 Table 2-6 Button and its description (continued)

Component Description

● When the computer is in Hibernation, press the button

briefly to exit Hibernation.

IMPORTANT: Pressing and holding down the power button

results in the loss of unsaved information.

If the computer has stopped responding and shutdown

procedures are ineffective, press and hold the power button
down for at least 10 seconds to turn off the computer.

To learn more about your power settings, see your power

options:

▲ Right-click the Power icon , and then select

Power Options.

(2) Speakers (2) Produce sound.

Special keys
Use the illustration and table to identify the special keys.

Table 2-7 Special keys and their descriptions

Component Description

(1) esc key Displays system information when pressed in combination with
the fn key.

(2) fn key Executes specific functions when pressed in combination with

another key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start
menu.

(4) Action keys Execute frequently used system functions as defined by the icon
symbols on f1 through f12 function keys.

Keyboard area 11
 Table 2-7 Special keys and their descriptions (continued)

Component Description

(5) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.

(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
num lock is pressed, the keypad can be used like an external
numeric keypad.

NOTE: If the keypad function is active when the computer is

turned off, that function is reinstated when the computer is
turned back on.

Bottom
Use the illustration and table to identify the bottom component.

Table 2-8 Bottom component and its description

Component Description

Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan to
cycle on and off during routine operation.

Rear
Use the illustration and table to identify the component on the rear of the computer.

12 Chapter 2 Components
 Table 2-9 Rear component and its description

Component Description

Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan to
cycle on and off during routine operation.

Labels
The labels affixed to the computer provide information that you might need when you troubleshoot system
problems or travel internationally with the computer. Labels can be in paper form or imprinted on the product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.

● Service label—Provides important information to identify your computer. When contacting support, you
might be asked for the serial number, the product number, or the model number. Locate this
information before you contact support.
Your service label information order may vary by country and might not include the wording "Model" due
to the country regulation.

Table 2-10 Service label components

Component

(1) HP product name

(2) Model number

(3) Warranty period

(4) Product ID

(5) Serial number

● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

Labels 13
14 Chapter 2 Components
3 Illustrated parts catalog

Use this table to determine the spare parts that are available for the computer.

Computer major components

To identify the computer major components, use this illustration and table.

NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.

Computer major components 15

 Table 3-1 Computer major component descriptions and part numbers
Item Component Spare part number

(1) Display assembly not available as a

spare part
NOTE: Spare parts are available for display assemblies only at the subcomponent level.

(2) Top cover with keyboard

NOTE: For a detailed list of keyboard country codes, see Keyboard with top cover on page 58

Ghost white, not backlit M02037-xx1

Ultra violet, backlit M02038-xx1

Acid green, backlit M02039-xx1

Ghost white, backlit M02040-xx1

(3) Touchpad M02058-001

NOTE: The touchpad cable is available as spare part number M02049-001.

(4a) Hard drive (1 TB, 7200 rpm) L06427-855

(4b) Hard drive cable M02050-001

(4c) Hard drive bracket not available as a

spare part

(5) Fans L72702-001

(6) Heat sink

NOTE: Heat sink thermal pads are available as spare part number M03600-001.

For use in models with RTX 2060 and GTX 1660Ti graphics M02064-001

For use in models with GTX 1650Ti/1650 graphics M02063-001

For use in models with GTX 1050 graphics M02062-001

(7) Power connector cable

For use in 200 W models L72704-001

For use in 150 W and 135 W models L72703-001

(8) System board (includes integrated processor and replacement thermal material)

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating system

xxxxxx-601: Windows 10 operating system

Intel Core i7-10750H processor with GeForce RTX 2060, 6 GB discrete graphics M04833-xx1

Intel Core i7-10750H processor with GeForce GTX 1660Ti, 6 GB discrete graphics M02036-xx1

Intel Core i7-10750H processor with GeForce GTX 1650Ti, 4 GB discrete graphics M02035-xx1

Intel Core i5-10300H processor with GeForce RTX 2060 MQ, 6 GB discrete graphics M09550-xx1

Intel Core i5-10300H processor with GeForce GTX 1660Ti, 6 GB discrete graphics M04832-xx1

Intel Core i5-10300H processor with GeForce GTX 1650Ti, 4 GB discrete graphics M02034-xx1

Intel Core i5-10300H processor with GeForce GTX 1650, 4 GB discrete graphics M02033-xx1

16 Chapter 3 Illustrated parts catalog

 Table 3-1 Computer major component descriptions and part numbers (continued)

Item Component Spare part number

Intel Core i5-10300H processor with GeForce GTX 1050, 3 GB discrete graphics M02032-xx1

(9) WLAN module xxxxxx-001

Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 L44796-005

Intel Wi-Fi 6 AX201 + Bluetooth® 5 (non-vPro) (802.11ax 2 × 2) L57250-005

(10) Solid-state drive

NOTE: Solid-state drive protective shielding is available as spare part number M13006-001.

1 TB, PCIe, TLC L85348-005

512 GB, PCIe, TLC L85360-005

512 GB, PCIe, value L85364-005

512 GB, PCIe + 32 GB Optane memory L85366-005

256 GB, PCIe, TLC L85350-005

256 GB, PCIe, value L85354-005

256 GB, PCIe + 16 GB Optane memory L85356-005

128 GB, PCIe M06792-005

(11) Memory module

8 GB L46598-005

4 GB L83673-005

(12) USB board

NOTE: The USB board cable is available as spare part number M02048-001.

Acid green M02055-001

Ultra violet M02056-001

Ghose white M02057-001

(13) Battery (3 cell, 52 Whr) L48495-005

(14) Speakers M02060-001

(15) RJ-45 door M03599-001

(16) Bottom cover

Ghost white M02045-001

Acid green/ultra violet M02046-001

Display assembly subcomponents

To identify the display assembly subcomponents, use this illustration and table.

Display assembly subcomponents 17

 Table 3-2 Display component descriptions and part numbers

Item Component Spare part number

(1) Display bezel M02047-001

(2) Display panel

NOTE: Display panel adhesive is available as spare part number M03601-001.

250 nits M02080-001

300 nits, 60 Hz M02081-001

300 nits, 144 Hz M02082-001

(3) Hinges (left and right) M02054-001

(4) Camera module M02061-001

(5) Display/camera cable

For use with 60 Hz displays M02051-001

For use with 144 Hz displays M02052-001

(6) Wireless antennas (dual) M02041-001

(7) Display back cover

Acid green M02042-001

Ultra violet M02043-001

Ghost white M02044-001

18 Chapter 3 Illustrated parts catalog

Cables
To identify the cables, use this illustration and table.

Table 3-3 Cable descriptions and part numbers

Item Component Spare part number

(1) Touchpad cable M02049-001

(2) USB board cable M02048-001

(3) Hard drive connector cable M02050-001

(4) Power connector cable

For use in 135 W and 150 W models L72703-001

For use in 200 W models L72704-001

Miscellaneous parts
To identify the miscellaneous parts, use this table.
Table 3-4 Miscellaneous part descriptions and part numbers
Component Spare part number

Smart AC adapters (PRF, slim, 4.5 mm)

200 W L00818-850

150 W L32661-001

135 W L15534-001

Screw Kit M02059-001

HP USB External DVD-RW Drive 747080-001

HDMI-to-VGA Adapter 701943-001

HP Pavilion 400 Gaming Headset L29005-001

Cables 19
 Table 3-4 Miscellaneous part descriptions and part numbers (continued)
Component Spare part number

HP Pavilion 400 Gaming GC Mouse 200 L43619-001

HP Pavilion 300 Mouse Pad L33789-001

Power cords (C5, 1.0 m)

Argentina L19357-001

Australia L19358-001

Denmark L19360-001

Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-001

India L19363-001

Israel L19362-001

Italy L19364-001

North America L19367-001

People's Republic of China L19368-001

South Africa L19369-001

South Korea L19366-001

Switzerland L19370-001

Taiwan L19372-001

Thailand L19371-001

The United Kingdom L19373-001

Power cords (C13, 1.0 m)

Argentina L22104-001

Australia L22339-001

Denmark L22334-001

Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L22333-001

India L22343-001

Israel L22335-001

Italy/Chile L22103-001

North America L22331-001

People's Republic of China L22341-001

South Africa L22337-001

South Korea L22340-001

Switzerland L22336-001

Taiwan L22342-001

20 Chapter 3 Illustrated parts catalog

Table 3-4 Miscellaneous part descriptions and part numbers (continued)

Component Spare part number

Thailand L22338-001

The United Kingdom L22332-001

Miscellaneous parts 21
22 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures
preliminary requirements

Use this information to properly prepare to disassemble and reassemble the computer.

Tools required
You need the following tools to complete the removal and replacement procedures:
● Tweezers
● Nonconductive, nonmarking pry tool
● Magnetic Phillips P1 screwdriver

Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.

Plastic parts
Using excessive force during disassembly and reassembly can damage plastic parts.

Cables and connectors

Handle cables with extreme care to avoid damage.

IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.

Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by
the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables
are routed so that they cannot be caught or snagged as you remove or replace parts. Handle flex cables with
extreme care; these cables tear easily.

Drive handling
Note the following guidelines when handling drives.

Tools required 23
 IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer,
damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray
is closed.
Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging, and label the package “FRAGILE.”

Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use conductive field service tools, such as cutters, screw drivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and polystyrene foam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.

Electrostatic discharge information

A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work perfectly
throughout a normal cycle. The device might function normally for a while, but it has been degraded in the
internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.

24 Chapter 4 Removal and replacement procedures preliminary requirements

 IMPORTANT: To prevent damage to the device when you remove or install internal components, observe
these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described
Personal grounding methods and equipment on page 26.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.

Generating static electricity

Follow these static electricity guidelines.
● Different activities generate different amounts of static electricity.
● Static electricity increases as humidity decreases.
Table 4-1 Static electricity occurrence based on activity and humidity

Relative humidity

Event 55% 40% 10%

Walking across carpet 7,500 V 15,000 V 35,000 V

Walking across vinyl floor 3,000 V 5,000 V 12,000 V

Motions of bench worker 400 V 800 V 6,000 V

Removing DIPs (dual in-line packages) from plastic tube 400 V 700 V 2,000 V

Removing DIPs from vinyl tray 2,000 V 4,000 V 11,500 V

Removing DIPs from polystyrene foam 3,500 V 5,000 V 14,500 V

Removing bubble pack from PCB (printed circuit board) 7,000 V 20,000 V 26,500 V

Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V

Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam.

NOTE: As little as 700 V can degrade a product.

Preventing electrostatic damage to equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity
damage to electronic components.
● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
● Place items on a grounded surface before removing them from their container.
● Always be properly grounded when touching a sensitive component or assembly.

Electrostatic discharge information 25

 ● Avoid contact with pins, leads, or circuitry.
● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
foam.

Personal grounding methods and equipment

Using certain equipment can prevent static electricity damage to electronic components.
● Wrist straps are flexible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To
provide proper ground, a strap must be worn snug against bare skin. The ground cord must be
connected and fit snugly into the banana plug connector on the grounding mat or workstation.
● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with
most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with
a maximum of 1 MΩ ±10% resistance between the operator and ground.
Table 4-2 Static shielding protection levels

Static shielding protection levels

Method Voltage

Antistatic plastic 1,500

Carbon-loaded plastic 7,500

Metallized laminate 15,000

Grounding the work area

To prevent static damage at the work area, follow these precautions.
● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the
work surface and properly grounded tools and equipment.
● Use static-dissipative mats, foot straps, or air ionizers to give added protection.
● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas.
● Turn off power and input signals before inserting and removing connectors or test equipment.
● Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.
● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene
foam.
● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.

Recommended materials and equipment

HP recommends certain materials and equipment to prevent static electricity.
● Antistatic tape
● Antistatic smocks, aprons, or sleeve protectors
● Conductive bins and other assembly or soldering aids
● Conductive foam
● Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistance

26 Chapter 4 Removal and replacement procedures preliminary requirements

 ● Static-dissipative table or floor mats with hard tie to ground
● Field service kits
● Static awareness labels
● Wrist straps and footwear straps providing 1 MΩ ±10% resistance
● Material handling packages
● Conductive plastic bags
● Conductive plastic tubes
● Conductive tote boxes
● Opaque shielding bags
● Transparent metallized shielding bags
● Transparent shielding tubes

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment.
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Packaging and transporting guidelines 27

28 Chapter 4 Removal and replacement procedures preliminary requirements
5 Removal and replacement procedures for
Customer Self-Repair parts

This chapter provides removal and replacement procedures for Customer Self-Repair parts.

NOTE: The Customer Self-Repair program is not available in all locations. Installing a part that is not
supported by the Customer Self-Repair program can void your warranty. Check your warranty to determine
whether Customer Self-Repair is supported in your location.

Component replacement procedures

To remove and replace computer components, use these procedures.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

You must remove, replace, or loosen as many as 16 screws when you service Customer Self-Repair parts.
Make special note of each screw size and location during removal and replacement.

Preparation for disassembly

To prepare to disassemble the computer, use these steps.
See Removal and replacement procedures preliminary requirements on page 23 for initial safety procedures.
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.

Bottom cover
To remove the bottom cover, use this procedure and illustration.
Table 5-1 Bottom cover description and part number

Description Spare part number

Bottom cover, ghost white M02045-001

Bottom cover, acid green/ultra violet M02046-001

Before removing the bottom cover, prepare the computer for disassembly (Preparation for disassembly
on page 29).
Remove the bottom cover:

29
 1. Remove the four Phillips M2.5 × 3.0 screws (1) and the four Phillips M2.5 × 12.0 screws (2) that secure
the bottom cover to the computer.

2. Along the bottom edge of the computer, insert a nonmarking, nonconductive tool between the bottom
cover and the computer (1), and then pull the tool along the bottom to release the cover (2).
3. Remove the bottom cover from the computer (3).

To replace the bottom cover, reverse the removal procedures.

Memory modules
To remove the memory modules, use this procedure and illustration.
Table 5-2 Memory module descriptions and part numbers

Description Spare part number

8 GB, DDR4-3200 L46598-005

4 GB, DDR4-3200 L83673-005

Before removing the memory, follow these steps:

30 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (Bottom cover on page 29).
3. Disconnect the battery cable from the system board (see Battery on page 37).
If you are replacing a memory module, remove the existing memory module:
▲ Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then
remove the module (2). Use the same procedure to remove all memory modules.

IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only.
Do not touch the components on the memory module.

To protect a memory module after removal, place it in an electrostatic-safe container.

To install a memory module:
1. Align the notched edge of the module with the tab in the slot (1), and then press the module into the slot
at an angle until it is seated (2).

Component replacement procedures 31

 2. Press down on the module until the side retention clips snap into place (3).

Solid-state drive
To remove the M.2 solid-state drive, use this procedure and illustration.
Table 5-3 Solid-state drive descriptions and part numbers

Description Spare part number

1 TB, PCIe, TLC L85348-005

512 GB, PCIe, TLC L85360-005

512 GB, PCIe, value L85364-005

512 GB, PCIe + 32 GB Optane memory L85366-005

256 GB, PCIe, TLC L85350-005

256 GB, PCIe, value L85354-005

256 GB, PCIe + 16 GB Optane memory L85356-005

128 GB, PCIe M06792-005

Solid-state drive protective shielding M13006-001

Before removing the solid-state drive, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (Bottom cover on page 29).
3. Disconnect the battery cable from the system board (see Battery on page 37).
Remove the solid-state drive:

32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

 1. Remove the Phillips M2.0 × 2.0 screw (1) that secures the drive assembly to the computer.
2. Lift the drive assembly up (2), and then pull it away from the socket to remove it (3).

3. A thermal pad installed on the drive secures the drive to the bracket. To separate the drive from the
bracket, use a tool (1) to release the bottom of the drive from the bracket (2).

To install the solid-state drive, reverse the removal procedures.

NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion.

Hard drive
To remove the hard drive, use these procedures and illustrations.

Component replacement procedures 33

 Table 5-4 Hard drive, hard drive bracket and hard drive cable descriptions and part numbers

Description Spare part number

Hard drive, 1 TB, 7200 rpm L06427-855

Hard drive cable M02050-001

Before removing the hard drive, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (Bottom cover on page 29).
3. Disconnect the battery cable from the system board (see Battery on page 37).
Remove the hard drive:
1. Disconnect the hard drive cable from the system board ZIF connector (1).
2. Remove the three Phillips M2.0 × 2.5 screws (2) that secure the hard drive to the computer.
3. Remove the hard drive from the computer (3).

Reverse this procedure to install the hard drive.

If you need to disassemble the hard drive, follow these steps:
1. Remove the four Phillips M3.0 × 3.0 screws (1) that secure the bracket to the hard drive.
2. Remove the bracket from the hard drive (2).

34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

3. Disconnect the cable from the hard drive (3).

Reverse this procedure to reassemble and install the hard drive.

Component replacement procedures 35

36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6 Removal and replacement procedures for
authorized service provider parts

This chapter provides removal and replacement procedures for authorized service provider parts.

IMPORTANT: Components described in this chapter should be accessed only by an authorized service
provider. Accessing these parts can damage the computer or void the warranty.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.

Component replacement procedures

To remove and replace computer components, use these procedures.

NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

You must remove, replace, or loosen as many as 52 screws when you service the parts described in this
chapter. Make special note of each screw size and location during removal and replacement.

Battery
To remove the battery, use this procedure and illustration.
Table 6-1 Battery description and part number

Description Spare part number

Battery (3 cell, 52 Whr) L48495-005

WARNING! To avoid personal injury and damage to the product:

● Do not puncture, twist, or crack the battery.
● Do not cause an external puncture or rupture to the battery. They can cause a short inside the battery,
which can result in battery thermal runaway.
● Do not handle or touch the battery enclosure with sharp objects such as tweezers or pliers, which might
puncture the battery.
● Do not compress or squeeze the battery case with tools or heavy objects stacked on top of the case.
These actions can apply undue force on the battery.
● Do not touch the connectors with any metallic surface or object, such as metal tools, screws, or coins,
which can cause shorting across the connectors.

Before removing the battery, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (Bottom cover on page 29).

37
 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the
computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of
information. To prevent loss of information, save your work or shut down the computer through Windows
before you remove the battery.

Remove the battery:

1. Disconnect the battery cable from the system board (1).
2. Remove the four Phillips M2.0 × 4.0 screws (2) that secure the battery to the computer.
3. Remove the battery from the computer (3).

To insert the battery, reverse the removal procedures.

WLAN module
To remove the WLAN module, use this procedure and illustration.
Table 6-2 WLAN module descriptions and part numbers

Description Spare part number

Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 L44796-005

Intel Wi-Fi 6 AX201 + Bluetooth® 5 (non-vPro) (802.11ax 2 × 2) L57250-005

38 Chapter 6 Removal and replacement procedures for authorized service provider parts
IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (Bottom cover on page 29).
3. Disconnect the battery cable from the system board (see Battery on page 37).
Remove the WLAN module:
1. Carefully disconnect the two antenna cables from the module (1).
2. Remove the Phillips M2.0 × 2.5 screw (2), and then remove the WLAN module (3).

NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white
WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable
connects to the WLAN module #1 Aux terminal.

Component replacement procedures 39

 3. If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be
installed on the antenna connector, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

RJ-45 door
To remove the RJ-45 door, use this procedure and illustration.
Table 6-3 RJ-45 door description and part number

Description Spare part number

RJ-45 door M03599-001

Before removing the RJ-45 door, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (Bottom cover on page 29).
Remove the RJ-45 door:
1. Remove the two Phillips M2.0 × 2.5 screws (1) that secure the bracket, and then remove the bracket
from the top of the RJ-45 door (2).

40 Chapter 6 Removal and replacement procedures for authorized service provider parts
2. Use a tool (3) to release the door from the computer (4).

To install the RJ-45 door:

1. Install the spring over the post (1).
2. Flex the bottom cover on both sides of the RJ-45 door slot (2), and then insert the door into the slot (3).
3. Place the bracket on top of the door (4), and then install the screws (5).

Component replacement procedures 41

 USB board
To remove the USB board, use this procedure and illustration.
Table 6-4 USB board description and part number

Description Spare part number

USB board, acid green M02055-001

USB board, ultra violet M02056-001

USB board, ghost white M02057-001

USB board cable M02048-001

Before removing the USB board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (Bottom cover on page 29).
3. Disconnect the battery cable from the system board (see Battery on page 37).
4. Remove the hard drive (Hard drive on page 33).
Remove the USB board:
1. Disconnect the cable from the ZIF connector on the USB board (1).
2. Remove the two Phillips M2.0 × 2.0 screws (2) that secure the board to the computer.
3. Remove the board from the computer (3).

Reverse this procedure to install the USB board.

42 Chapter 6 Removal and replacement procedures for authorized service provider parts
Fans
To remove the fans, use this procedure and illustration.
Table 6-5 Fan descriptions and part numbers

Description Spare part number

Fans L72702-001

Before removing the fans, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (Bottom cover on page 29).
3. Disconnect the battery cable from the system board (see Battery on page 37).
Remove the fans:
1. Disconnect the fan cables from the system board (1).
2. Remove the power connector cable from under the clip on the side of the fan near the hard drive (2).
3. Remove the five Phillips M2.0 × 4.0 screws (3), and then remove the fans from the computer (4).

Reverse this procedure to install the fans.

Heat sink
To remove the heat sink, use these procedures and illustrations.

Component replacement procedures 43

 Table 6-6 Heat sink descriptions and part numbers

Description Spare part number

Heat sink for use in models with RTX 2060 and GTX 1660Ti graphics M02064-001

Heat sink for use in models with GTX 1650Ti/1650 graphics M02063-001

Heat sink for use in GTX 1050 graphics M02062-001

Heat sink thermal pads M03600-001

Before removing the heat sink, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (Bottom cover on page 29).
Remove the heat sink:
1. Remove the tape from the side of the heat sink (1).
2. Loosen the four captive Phillips screws (2) and remove the four Phillips M2.0 × 4.0 screws (3) that
secure the heat sink to the system board.
3. Remove the heat sink from the computer (4).

44 Chapter 6 Removal and replacement procedures for authorized service provider parts
 4. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board
components each time the heat sink is removed. Replacement thermal material is included with the heat
sink and system board spare part kits. The following illustration shows the replacement thermal
material locations.
Thermal paste is used on the system board components (1), (3) and on the heat sink areas (2), (4) that
service them.

Reverse this procedure to install the heat sink.

Touchpad
To remove the touchpad, use this procedure and illustration.
Table 6-7 Touchpad description and part number

Description Spare part number

Touchpad M02058-001

Touchpad cable M02049-001

Before removing the touchpad, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (Bottom cover on page 29).
3. Remove the battery (see Battery on page 37).
Remove the touchpad:
1. Remove the two Phillips M2.0 × 2.5 screws (1) and the Phillips M2.0 × 2.0 screw (2) that secures the
touchpad bracket to the computer.

Component replacement procedures 45

 2. Remove the touchpad bracket from the computer (3).

3. Disconnect the cable from the ZIF connector on the touchpad (1).
4. Remove the rubber piece that sits over the screw on the right side of the touchpad (2).
5. Lift the flat keyboard cable and protective shielding from the top of the touchpad to access the screws
underneath (3).
6. Remove the four Phillips M2.0 × 2.0 screws (4) that secure the touchpad to the computer.
7. Remove the touchpad from the computer (5).

46 Chapter 6 Removal and replacement procedures for authorized service provider parts
 Reverse this procedure to install the touchpad.

Power connector cable

To remove the power connector cable, use this procedure and illustration.
Table 6-8 Power connector cable description and part number

Description Spare part number

Power connector for use in 200 W models L72704-001

Power connector for use in 150 W and 135 W models L72703-001

Before removing the power connector cable, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (Bottom cover on page 29).
3. Disconnect the battery cable from the system board (see Battery on page 37).
Remove the power connector cable:
1. Remove the three Phillips M2.0 × 5.0 screws (1) that secure the left hinge, and then rotate the hinge
upward (2).
2. Disconnect the power connector cable from the system board (3).
3. Remove the cable from its routing under the fan and left speaker (4), and then remove the power
connector cable from the computer (5).

Reverse this procedure to install the power connector cable.

System board
To remove the system board, use these procedures and illustrations.

Component replacement procedures 47

 Table 6-9 System board descriptions and part numbers

Description Spare part

number

System board (includes processor):

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating system

xxxxxx-601: Windows 10 operating system

Intel Core i7-10750H processor with GeForce RTX 2060, 6 GB discrete graphics M04833-xx1

Intel Core i7-10750H processor with GeForce GTX 1660Ti, 6 GB discrete graphics M02036-xx1

Intel Core i7-10750H processor with GeForce GTX 1650Ti, 4 GB discrete graphics M02035-xx1

Intel Core i5-10300H processor with GeForce RTX 2060 MQ, 6 GB discrete graphics M09550-xx1

Intel Core i5-10300H processor with GeForce GTX 1660Ti, 6 GB discrete graphics M04832-xx1

Intel Core i5-10300H processor with GeForce GTX 1650Ti, 4 GB discrete graphics M02034-xx1

Intel Core i5-10300H processor with GeForce GTX 1650, 4 GB discrete graphics M02033-xx1

Intel Core i5-10300H processor with GeForce GTX 1050, 3 GB discrete graphics M02032-xx1

Before removing the system board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (Bottom cover on page 29).
3. Remove the battery (see Battery on page 37).
4. Remove the fans (see Fans on page 43).
5. Remove the hard drive (see Hard drive on page 33).
When you replace the system board, be sure to remove the following components (as applicable) from the
defective system board and install them on the replacement system board:
● Memory modules (see Memory modules on page 30).
● Solid-state drive (see Solid-state drive on page 32).
● WLAN module (see WLAN module on page 38).
● Heat sink (see Heat sink on page 43).
Remove the system board:
1. Disconnect the following cables from the system board:
● Disconnect the antenna cables from the WLAN module (1)
● Speaker cable (2)
● Power connector cable (3)
● USB board cable from USB board (ZIF) (4)
● Release the USB board cable from the computer (5)
● Hard drive cable (6)

48 Chapter 6 Removal and replacement procedures for authorized service provider parts
 ● Battery cable (ZIF) (7)
● Touchpad cable (ZIF) (8)
● Keyboard cable (ZIF) (9)

2. Remove the five Phillips M2.0 × 3.5 screws that secure the system board to the computer.

Component replacement procedures 49

 3. Lift the right side of the system board upward (1), and then pull it up and to the right to remove it from
the computer (2).

Reverse this procedure to install the system board.

Speakers
To remove the speakers, use this procedure and illustration.
Table 6-10 Speaker description and part number

Description Spare part number

Speaker Kit M02060-001

Before removing the speakers, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (Bottom cover on page 29).
3. Remove the battery (see Battery on page 37).
Remove the speakers:
1. Remove the Phillips M2.0 × 4.0 screw (1) that secures each speaker to the computer.
2. Remove the cable from the clips in the speaker near the hard drive (2).

50 Chapter 6 Removal and replacement procedures for authorized service provider parts
 3. Remove the speakers from the computer (3).

Reverse this procedure to install the speakers.

Display assembly
To remove and disassemble the display assembly, use these procedures and illustrations.

NOTE: Spare parts are available for display assemblies only at the subcomponent level.

Before removing the display panel, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (Bottom cover on page 29).
3. Disconnect the battery cable from the system board (see Battery on page 37).
Remove the display assembly:
1. Open the computer to open the hinges (1).
2. Disconnect the antenna cables from the WLAN module (2) and remove the cables from the routing path
in the computer (3).

Component replacement procedures 51

 3. Disconnect the display cable from the ZIF connector on the system board (4) and remove the cable from
the routing path along the fan and speaker (5).

4. Remove the six Phillips M2.5 × 5.0 screws (1) that secure the display to the computer.
5. Separate the display from the computer (2).

6. If you need to replace display assembly subcomponents:

52 Chapter 6 Removal and replacement procedures for authorized service provider parts
 a. Insert a flat tool between the bezel and the display to release the bezel (1).
b. Flex the top (2), left and right sides (3), and bottom of the bezel (4) to release it.
c. Remove the bezel from the display (5).
The bezel is available as spare part number M02047-001.

7. If you need to remove the camera module:

▲ Lift up evenly across the module and peel the module up from the display back cover (1), and then
disconnect the cable from the module (2). The camera module is available as spare part number
M02061-001.

8. If you need to remove the display panel:

Component replacement procedures 53

 a. The display panel is secured to the display enclosure with tape that is installed under the left and
right sides of the panel. To remove the panel, use tweezers to grasp the end of the tape. While
turning the tweezers, wrap the tape around the tweezers (1) as you continue to pull the tape out
from behind the display panel (2). You must pull the tape multiple times before it is completely
removed.
b. Turn the display panel over and place it next to the display enclosure (3).
Display panels are available as the following spare part numbers:
M02080-001: 250 nits
M02081-001: 300 nits, 60 Hz
M02082-001: 300 nits, 144 Hz
Display panel adhesive is available as spare part number M03601-001.

c. Disconnect the cable from the panel (1).

d. Remove the panel (2).

54 Chapter 6 Removal and replacement procedures for authorized service provider parts
9. If you need to remove the display/camera cable, peel the cable off the inside of the display back cover
(1), and then remove the cable (2).
Display panel cables are available as the following spare part numbers:
M02051-001: 60 Hz display panels
M02052-001: 144 Hz display panels

10. If you need to remove the hinges:

Component replacement procedures 55

 a. Remove the Phillips M2.0 × 2.5 screw (1) from the top of each hinge and the four Phillips
broadhead M2.0 × 2.5 screws (2) from the bottom of each hinge.
b. Remove the hinges from the display back cover (3).
The display hinges are available as spare part number M02054-001.

56 Chapter 6 Removal and replacement procedures for authorized service provider parts
11. If you need to remove the antenna cables, peel the antennas off the inside of the display back cover (1),
and then remove the antennas and cables (2).
Antenna cables are available as spare part number M02041-001.
Display back covers are available as spare part number M02042-001 for acid green models,
M02043-001 for ultra violet models, and M02044-001 for ghost white models.

Component replacement procedures 57

 12. When installing the display and antenna cables, be sure to route the antenna cables along the bottom of
the left (1) and right (3) hinges and along the bottom of the display (2). Route the display cable around
the left hinge.

Reverse this procedure to reassemble and replace the display assembly.

Keyboard with top cover

The top cover with keyboard remains after removing all other spare parts from the computer. In this section,
the first table provides the main spare part number for the top cover/keyboards. The second table provides
the country codes.
Table 6-11 Keyboard with top cover descriptions and part numbers

Description Spare part number

Keyboard with top cover, ghost white, not backlit M02037-xx1

Keyboard with top cover, ultra violet, backlit M02038-xx1

Keyboard with top cover, acid green, backlit M02039-xx1

Keyboard with top cover, ghost white, backlit M02040-xx1

Table 6-12 Spare part country codes

For use in country or Spare part For use in country or Spare part For use in country or Spare part
region number region number region number

Belgium -A41 Iceland -DD1 Solvenia -BA1

Brazil -201 India -D61 South Korea -AD1

Bulgaria -261 Israel -BB1 Spain -071

Chile -161 Italy -061 Switzerland -BG1

58 Chapter 6 Removal and replacement procedures for authorized service provider parts
Table 6-12 Spare part country codes (continued)

For use in country or Spare part For use in country or Spare part For use in country or Spare part
region number region number region number

Czech Republic/Slovakia -FL1 Japan -291 Taiwan -AB1

Denmark, Finland, and -DH1 The Netherlands -B31 Thailand -281

Norway

French Canada -DB1 Northern Africa -FP1 Turkey -141

France -051 Portugal -131 Ukraine -BD1

Germany -041 Romania -271 United Kingdom -031

Greece -151 Russia -251 United States -001

Hungary -211 Saudi Arabia -171

Component replacement procedures 59

60 Chapter 6 Removal and replacement procedures for authorized service provider parts
7 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)

You have several ways to access the Setup Utility (BIOS).

IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.

▲ Turn on or restart the computer and quickly press f10.

– or –
Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is displayed.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP
website are packaged in compressed files called SoftPaqs. Some download packages contain a file named
Readme.txt, which contains information regarding installing and troubleshooting the file.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
● HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –
Select the question mark icon in the taskbar.
2. Select My notebook, and then select Specifications.
● Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 61).
2. Select Main, and then make note of the BIOS version.
3. Select Exit, select one of the options, and then follow the on-screen instructions.
● In Windows, press ctrl+alt+s.
To check for later BIOS versions, see Preparing for a BIOS update on page 62.

61
 Preparing for a BIOS update
Be sure to follow all prerequisites before downloading and installing a BIOS update.

IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
● Do not shut down the computer or initiate Sleep.
● Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.

Downloading a BIOS update

After you review the prerequisites, you can check for and download BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identifier. You might need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

Installing a BIOS update

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps.
1. Type file in the taskbar search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.

62 Chapter 7 Using Setup Utility (BIOS)

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.

Updating Setup Utility (BIOS) 63

64 Chapter 7 Using Setup Utility (BIOS)
8 Backing up, restoring, and recovering

This chapter provides information about processes that are standard procedure for most products.
● Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 65).
● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 65).
● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool
(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to
create recovery media (select products only) on page 65).
● Restoring and recovery—Windows offers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 65).

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.

Backing up information and creating recovery media

These methods of creating recovery media and backups are available on select products only. Choose the
appropriate method for your computer model.

Using Windows tools

You can use Windows tools to back up personal information and create system restore points and recovery
media.

IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.

NOTE: You must be connected to the Internet to access the Get Help app.

1. Select the Start button, and then select the Get Help app.
2. Enter the task you want to perform.

Using the HP Cloud Recovery Download Tool to create recovery media (select
products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive.
For details:
▲ Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that
matches the type of computer that you have.

65
 NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

Restoring and recovery

You have several options for recovering your system. Choose the method that best matches your situation
and level of expertise.

NOTE: Not all methods are available on all products.

Restoring, resetting, and refreshing using Windows tools

Windows offers several options for restoring, resetting, and refreshing the computer.
For details, see Using Windows tools on page 65.

Recovering using HP Recovery media

You can use HP Recovery media to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud
Recovery Download Tool.
For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products only)
on page 65.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

To recover your system:

▲ Insert the HP Recovery media, and then restart the computer.

Changing the computer boot order

If your computer does not restart using the HP Recovery media, you can change the computer boot order. This
is the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.

1. Insert the HP Recovery media.

2. Access the system Startup menu.
● For computers or tablets with keyboards attached, turn on or restart the computer or tablet,
quickly press esc, and then press f9 for boot options.
● For tablets without keyboards, turn on or restart the tablet, quickly hold down the volume up
button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.
3. Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen
instructions.

66 Chapter 8 Backing up, restoring, and recovering

Using HP Sure Recover (select products only)
Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the
hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery
software.
Using HP Sure Recover, an administrator or user can restore the system and install:
● Latest version of the operating system
● Platform-specific device drivers
● Software applications, in the case of a custom image
To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.

Restoring and recovery 67

68 Chapter 8 Backing up, restoring, and recovering
9 Using HP PC Hardware Diagnostics

The HP PC Hardware Diagnostics utility allows you to run diagnostics tests to determine whether your
computer hardware is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC
Hardware Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) a firmware
feature called Remote HP PC Hardware Diagnostics UEFI.

Using HP PC Hardware Diagnostics Windows (select products

only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 70.

Using an HP PC Hardware Diagnostics Windows hardware failure ID code

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated.
▲ Depending on the instructions on the screen, choose one of these options:
● If failure ID link is displayed, select the link and follow the on-screen instructions.
● If instructions for calling support are displayed. Follow those instructions.

Accessing HP PC Hardware Diagnostics Windows

After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support or HP
Support Assistant.

Accessing HP PC Hardware Diagnostics Windows from HP Help and Support

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support.
To access HP PC Hardware Diagnostics Windows from HP Help and Support:
1. Select the Start button, and then select HP Help and Support.
2. Select HP PC Hardware Diagnostics Windows.
3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-
screen instructions.

NOTE: To stop a diagnostic test, select Cancel.

Using HP PC Hardware Diagnostics Windows (select products only) 69

 Accessing HP PC Hardware Diagnostics Windows from Support Assistant
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support
Assistant.
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –
Select the question mark icon in the taskbar.
2. Select Troubleshooting and fixes.
3. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-
screen instructions.

NOTE: To stop a diagnostic test, select Cancel.

Downloading HP PC Hardware Diagnostics Windows

The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You must
use a Windows computer to download this tool because only .exe files are provided.

Downloading the latest HP PC Hardware Diagnostics Windows version from HP

To download HP PC Hardware Diagnostics Windows from HP, follow these steps.
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash
drive.
The tool downloads to the selected location.

Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store

You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store.
1. Select the Microsoft app on your desktop or enter Microsoft Store in the taskbar search box.

2. Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box.

3. Follow the on-screen directions.

The tool downloads to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products

only)
You can download HP PC Hardware Diagnostics Windows by product name or number.

NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.

70 Chapter 9 Using HP PC Hardware Diagnostics

 1. Go to http://www.hp.com/support.
2. Select Software and Drivers, select your type of product, and then enter the product name or number in
the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
The tool downloads to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB flash
drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.

NOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download
and create the HP UEFI support environment because only .exe files are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 72.

If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.

Using an HP PC Hardware Diagnostics UEFI hardware failure ID code

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated.
For assistance in solving the problem:
▲ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID
code that appears on the next screen. The HP Customer Support - Service Center page appears with your
Failure ID and product number automatically filled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow this procedure.
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:

Using HP PC Hardware Diagnostics UEFI 71

 a. Connected USB flash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 72.

b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations.
● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure.
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics UEFI, and then select Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products

only)
You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a
USB flash drive.

NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.

1. Go to http://www.hp.com/support.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.

Using Remote HP PC Hardware Diagnostics UEFI settings (select

products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload
results to a preconfigured server.
For more information about Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/
techcenter/pcdiags, and then select Find out more.

72 Chapter 9 Using HP PC Hardware Diagnostics

Downloading Remote HP PC Hardware Diagnostics UEFI
HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

You can download HP Remote PC Hardware Diagnostics UEFI by product name or number.

NOTE: For some products, you might have to download the software by using the product name or number.

1. Go to http://www.hp.com/support.
2. Select Software and Drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer does not require the
traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.
● Set a location for storing the test results. You can also set the user name and password that you use for
uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 73

74 Chapter 9 Using HP PC Hardware Diagnostics
10 Specifications

This chapter provides specifications for your computer.

Computer specifications
This section provides specifications for your computer. When traveling with your computer, the computer
dimensions and weights, as well as input power ratings and operating specifications, provide helpful
information.
Table 10-1 Computer specifications

Metric U.S.

Dimensions

Width 370.0 mm 14.57 in

Depth 262.5 mm 10.34 in

Height 23.5 mm 0.93 in

Weight

Solid-state drive configuration 2350.8 g 5.18 lb

Hard drive configuration 2440 g 5.36 lb

Input power

Operating voltage and current 19.5 V dc @ 6.9 A – 135 W

19.5 V dc @ 7.70 A – 150 W

19.5 V dc @ 10.3 A – 200 W

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating –20°C to 60°C –4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating –15 m to 3,048 m –50 ft to 10,000 ft

Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.

Computer specifications 75
 40.9 cm (16.1 in) display specifications
This section provides specifications for your display.
Table 10-2 Display specifications

Metric U.S.

Active diagonal size 40.9 cm 16.1 in

Resolution 1920 × 1080 (FHD)

Surface treatment Antiglare

Brightness 250 nits (45% NTSC)

300 nits (72% NTSC)

Viewing angle UWVA

Backlight WLED

Display panel interface eDP

Solid-state drive specifications

This section provides specifications for your solid-state drives.
Table 10-3 Solid-state drive specifications
256 GB* 512 GB* 1 TB*

Dimensions

Height 1.0 mm 1.0 mm 1.0 mm

Length 50.8 mm 50.8 mm 50.8 mm

Width 28.9 mm 28.9 mm 28.9 mm

Weight < 10 g < 10 g < 10 g

Interface type PCIe PCIe PCIe

Ready time, maximum (to not busy) 1.0 ms < 1.0 ms 1.0 ms

Access times, logical 0.1 ms 0.1 ms 0.1 ms

Transfer rate

Sequential read up to 2150 MB/s up to 2150 MB/s up to 2150 MB/s

Random read Up to 300,000 IOPs Up to 300,000 IOPs Up to 300,000 IOPs

Sequential write up to 1550 MB/s up to 1550 MB/s up to 1550 MB/s

Random write Up to 100,000 IOPs Up to 100,000 IOPs Up to 100,000 IOPs

Total logical sectors 468,883,296 1,000,215,216 1,500,336,388

Operating temperature 0°C to 70°C (32°F to 158°F)

76 Chapter 10 Specifications
Table 10-3 Solid-state drive specifications (continued)

256 GB* 512 GB* 1 TB*

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
Actual drive specifications may differ slightly.

NOTE: Certain restrictions and exclusions apply. Contact support for details.

Solid-state drive specifications 77

78 Chapter 10 Specifications
11 Power cord set requirements

This chapter provides power cord requirements for countries and regions.
The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to
120 V ac, or from 220 V ac to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.

Requirements for all countries

These power cord requirements are applicable to all countries and regions.
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
V ac or 250 V ac, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for specific countries and regions

To determine power cord requirements for specific countries and regions, use this table.
Table 11-1 Power cord requirements for specific countries and regions
Country/region Accredited agency Applicable note number

Argentina IRAM 1

Australia SAA 1

Austria OVE 1

Belgium CEBEC 1

Brazil ABNT 1

Canada CSA 2

Chile IMQ 1

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

79
 Table 11-1 Power cord requirements for specific countries and regions (continued)

Country/region Accredited agency Applicable note number

India BIS 1

Israel SII 1

Italy IMQ 1

Japan JIS 3

The Netherlands KEMA 1

New Zealand SANZ 1

Norway NEMKO 1

The People's Republic of China CCC 4

Saudi Arabia SASO 7

Singapore PSB 1

South Africa SABS 1

South Korea KTL 5

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 6

Thailand TISI 1

The United Kingdom ASTA 1

The United States UL 2

1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on
each element.

3. The appliance coupler, flexible cord, and wall plug must bear a T mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the CCC certification mark.

5. The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must
be on each element. Approval number and logo must be printed on a flag label.

6. The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable,
and wall plug) must bear the BSMI certification mark.

7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and
CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm² conductor size,
with plug BS 1363/A with BSI or ASTA marks.

80 Chapter 11 Power cord set requirements

12 Recycling

When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

81
82 Chapter 12 Recycling
Index

A computer specifications 75 H
AC adapter and battery light, connectors hard drive
identifying 6 power 6 illustrated 15
AC adapters, spare part numbers 19 removal 33
D spare part number 15
B display spare part numbers 33
backup, creating 65 specifications 75, 76 specifications 75
backups 65 display assembly hard drive cable
battery subcomponents 17 identifying 19
illustrated 15 display back cover spare part number 19
spare part number 15 illustrated 17 HDMI port
BIOS spare part number 17 identifying 5
determining version 61 display bezel heat sink
downloading an update 62 illustrated 17 illustrated 15
starting the Setup Utility 61 spare part number 17 removal 43
updating 61 display cable spare part number 15
Bluetooth label 13 illustrated 17 spare part numbers 43
boot order, changing 66 spare part number 17 hinge
bottom component 12 display components 7 illustrated 17
bottom cover display panel spare part number 17
illustrated 15 illustrated 17 hinge cover
removal 29 spare part number 17 illustrated 17
spare part number 15, 29 spare part number 17
buttons E HP PC Hardware Diagnostics UEFI
left touchpad 8 electrostatic discharge (ESD) 23, 24 downloading 72
power 10 preventing damage 23, 24, 25 starting 71
right touchpad 8 esc key, identifying 11 using 71
HP PC Hardware Diagnostics Windows
C F accessing 69, 70
cables fan downloading 70
spare part numbers 19 illustrated 15 installing 71
camera spare part number 15 using 69
identifying 7 fans HP Recovery media
camera light, identifying 7 removal 43 recovery 66
caps lock light 9 spare part number 43 HP Sure Recover 67
cautions fn key, identifying 11
electrostatic discharge 23, 24 I
components G illustrated parts catalog 15
bottom 12 grounding methods 23, 24, 26 integrated numeric keypad,
display 7 guidelines identifying 11
keyboard area 8 packaging 23, 27 internal microphones, identifying 7
left side 6 transporting 23, 27
rear 12 workstation 23, 24
right side 5
computer major components 15

Index 83
 J ports removal and replacement
jacks HDMI 5 procedures 29, 37
network 5 product description 2 solid-state drive 32
RJ-45 (network) 5 USB port with HP Sleep and restoring 65
Charge 6 right side components 5
K USB SuperSpeed 5 RJ-45 (network) jack, identifying 5
keyboard USB Type-C SuperSpeed port and RJ-45 (network) status lights,
product description 3 DisplayPort connector 5 identifying 5
keyboard with top cover power button, identifying 10 RJ-45 door
spare part numbers 58 power connector illustrated 15
keypad, integrated numeric 11 identifying 6 removal 40
keys power connector cable spare part number 15, 40
action 11 identifying 19
esc 11 illustrated 15 S
fn 11 removal 47 Screw Kit, spare part number 19
num lock 11 spare part number 15, 19 serial number, computer 13
Windows 11 spare part numbers 47 service labels, locating 13
Windows application 11 power cord slots
requirements for all countries memory card reader 5
L 79 solid-state drive
labels requirements for specific illustrated 15
Bluetooth 13 countries and regions 79 removal and replacement 32
regulatory 13 set requirements 79 spare part number 15
serial number 13 power cords, spare part numbers specifications 76
service 13 19 spare part country codes 58
wireless certification 13 power light, identifying 9 speaker
WLAN 13 product description illustrated 15
left side components 6 keyboard 3 removal 50
lights pointing device 3 spare part number 15
AC adapter and battery 6 ports 2 spare part numbers 50
camera 7 product name and number, special keys, using 11
caps lock 9 computer 13 specifications
mute 9 computer 75
power 9 R display 75, 76
RJ-45 (network) status 5 rear component 12 hard drive 75
recovery 65, 66 solid-state drive 76
M discs 66 static electricity 23, 24, 25
memory card reader, identifying 5 media 66 system board
memory modules USB flash drive 66 illustrated 15
removal 30 recovery media 65 removal 47
spare part numbers 30 creating using HP Cloud Recovery spare part number 15
mute light, identifying 9 Download Tool 65 spare part numbers 47
creating using Windows tools 65 system restore point, creating 65
N regulatory information
network jack, identifying 5 regulatory label 13 T
wireless certification labels 13 top cover/keyboard
P Remote HP PC Hardware Diagnostics illustrated 15
packaging guidelines 23, 27 UEFI settings spare part number 15
pointing device, product customizing 73 touchpad
description 3 using 72 illustrated 15

84 Index
 removal 45 workstation guidelines 23, 24
spare part number 15
spare part numbers 45
touchpad buttons
identifying 8
touchpad cable
identifying 19
spare part number 19
touchpad zone, identifying 8
transporting guidelines 23, 27
traveling with the computer 13

U
USB board
illustrated 15
removal 42
spare part number 15
spare part numbers 42
USB board cable
identifying 19
spare part number 19
USB port with HP Sleep and Charge,
identifying 6
USB SuperSpeed port, identifying 5
USB Type-C SuperSpeed port and
DisplayPort connector,
identifying 5

V
vent, identifying 12

W
Windows
backup 65
recovery media 65
system restore point 65
Windows application key,
identifying 11
Windows key, identifying 11
Windows tools, using 65
wireless antennas
illustrated 17
spare part number 17
wireless antennas, identifying 7
wireless certification label 13
WLAN antennas, identifying 7
WLAN device 13
WLAN label 13
WLAN module
removal 38
spare part numbers 38

Index 85
86 Index