Maintenance and Service Guide

SUMMARY

This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
© Copyright 2020 HP Development Company, Product notice Software terms
L.P.
This guide describes features that are common By installing, copying, downloading, or
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SDHC, SDXC, and microSD are trademarks or hardware, drivers, software or BIOS update to within 14 days for a full refund subject to the
registered trademarks of SD-3C LLC. Microsoft take full advantage of Windows functionality. refund policy of your seller.
and Windows are either registered trademarks Windows 10 is automatically updated, which is
or trademarks of Microsoft Corporation in the always enabled. ISP fees may apply and For any further information or to request a full
United States and/or other countries. Miracast additional requirements may apply over time refund of the price of the computer, please
is a registered trademark of Wi-Fi Alliance. for updates. Go to http://www.microsoft.com contact your seller.
for details.
The information contained herein is subject to
change without notice. The only warranties for To access the latest user guides, go to
HP products and services are set forth in the http://www.hp.com/support, and follow the
express warranty statements accompanying instructions to find your product. Then select
such products and services. Nothing herein Manuals.
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: May 2020

Document Part Number: M08079-001

Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits defined by applicable safety standards.

iii
iv Safety warning notice
Table of contents

1 Product description ....................................................................................................................................... 1

2 Components .................................................................................................................................................. 5
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Low blue light mode (select products only) ........................................................................................ 7
Keyboard area ........................................................................................................................................................ 8
Touchpad components ........................................................................................................................ 8
Lights ................................................................................................................................................... 9
Button, vent, speakers, and fingerprint reader .................................................................................. 9
Special keys ....................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
Labels ................................................................................................................................................................... 12

3 Illustrated parts catalog .............................................................................................................................. 15

Computer major components .............................................................................................................................. 15
Display assembly subcomponents ...................................................................................................................... 18
Mass storage devices ........................................................................................................................................... 19
Cables ................................................................................................................................................................... 20
Miscellaneous parts ............................................................................................................................................. 21

4 Removal and replacement procedures preliminary requirements .................................................................... 23

Tools required ...................................................................................................................................................... 23
Service considerations ......................................................................................................................................... 23
Plastic parts ....................................................................................................................................... 23
Cables and connectors ...................................................................................................................... 23
Drive handling ................................................................................................................................... 23
Workstation guidelines ..................................................................................................................... 24
Electrostatic discharge information .................................................................................................................... 24
Generating static electricity .............................................................................................................. 25
Preventing electrostatic damage to equipment ............................................................................... 25
Personal grounding methods and equipment .................................................................................. 26
Grounding the work area ................................................................................................................... 26
Recommended materials and equipment ........................................................................................ 26
Packaging and transporting guidelines .............................................................................................................. 27

v
 5 Removal and replacement procedures for authorized service provider parts .................................................... 29
Component replacement procedures .................................................................................................................. 29
Preparation for disassembly ............................................................................................................. 29
Bottom cover ..................................................................................................................................... 29
Battery ............................................................................................................................................... 31
Hard drive .......................................................................................................................................... 32
WLAN module .................................................................................................................................... 34
Solid-state drive ................................................................................................................................ 35
Memory modules ............................................................................................................................... 36
Solid-state drive board ..................................................................................................................... 38
Card reader board .............................................................................................................................. 40
USB board .......................................................................................................................................... 40
Audio board ....................................................................................................................................... 41
Touchpad button board ..................................................................................................................... 42
Fingerprint reader ............................................................................................................................. 43
Fan ..................................................................................................................................................... 44
Heat sink ............................................................................................................................................ 45
System board .................................................................................................................................... 48
Display assembly ............................................................................................................................... 50
Power connector cable ...................................................................................................................... 57
Speakers ............................................................................................................................................ 58
Keyboard with top cover ................................................................................................................... 59

6 Using Setup Utility (BIOS) ............................................................................................................................. 61

Starting Setup Utility (BIOS) ................................................................................................................................ 61
Updating Setup Utility (BIOS) .............................................................................................................................. 61
Determining the BIOS version ........................................................................................................... 61
Preparing for a BIOS update .............................................................................................................. 62
Downloading a BIOS update ........................................................................................... 62
Installing a BIOS update .................................................................................................. 62

7 Backing up, restoring, and recovering ........................................................................................................... 65

Backing up information and creating recovery media ........................................................................................ 65
Using Windows tools ......................................................................................................................... 65
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 65
Restoring and recovery ........................................................................................................................................ 66
Restoring, resetting, and refreshing using Windows tools .............................................................. 66
Recovering using HP Recovery media ............................................................................................... 66
Changing the computer boot order ................................................................................................... 66
Using HP Sure Recover (select products only) .................................................................................. 67

vi
8 Using HP PC Hardware Diagnostics ................................................................................................................ 69
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 69
Using an HP PC Hardware Diagnostics Windows hardware failure ID code ...................................... 69
Accessing HP PC Hardware Diagnostics Windows ............................................................................ 69
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support .............. 69
Accessing HP PC Hardware Diagnostics Windows from Support Assistant ................... 70
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 70
Downloading the latest HP PC Hardware Diagnostics Windows version from HP ......... 70
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ..... 70
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 70
Installing HP PC Hardware Diagnostics Windows ............................................................................. 71
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 71
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code ............................................. 71
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 71
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 72
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 72
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 72
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 72
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 73
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 73
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 73
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 73

9 Specifications .............................................................................................................................................. 75
Computer specifications ...................................................................................................................................... 75
39.6 cm (15.6 in) display specifications .............................................................................................................. 75
Solid-state drive specifications ........................................................................................................................... 76
Solid-state drive specifications (SATA-3) ............................................................................................................ 77

10 Power cord set requirements ...................................................................................................................... 79

Requirements for all countries ............................................................................................................................ 79
Requirements for specific countries and regions ................................................................................................ 79

11 Recycling .................................................................................................................................................. 81

Index ............................................................................................................................................................. 83

vii
viii
1 Product description

This table provides detailed product information.

Table 1-1 Product components and their descriptions
Category Description

Product Name HP 15 Laptop PC

HP 15s Laptop PC

Model numbers: 15-gw0xxx, 15s-gu0xxx, 15s-gr0xxx, 15s-gy0xxx

CTO model number: 15z-gw000

Processors AMD® processors

AMD Ryzen™ 7-3700U (2.3 GHz [turbo up to 4.0 GHz], 4 cores, 2400 MHz/6 MB L2 cache, 25 W)

AMD Ryzen 5-3500U (2.1 GHz [turbo up to 3.7 GHz], 4 cores, 2400 MHz/6 MB L3 cache, 15 W)

AMD Ryzen 3-3250U (2.6 GHz [turbo up to 3.5 GHz], 2 cores, 2400 MHz/4 MB L3 cache, 15 W)

AMD Athlon™ Gold3150U (2.4 GHz [turbo up to 3.3 GHz], 2 cores, 2400 MHz/4 MB L3 cache, 15 W)

AMD Athlon Silver3050U (2.3 GHz [turbo up to 3.2 GHz], 2 cores, 2400 MHz/4 MB L3 cache, 15 W)

Graphics Internal graphics

AMD Radeon™ Vega™ 10 Graphics (Ryzen 7 processors)

AMD Radeon Vega 8 Graphics (Ryzen 5 processors)

AMD Radeon Graphics

Supports HD Decode, DX12, and HDMI

Hybrid graphics

AMD Radeon™ 620 with up to 2048 MB of dedicated GDDR5 video memory

Supports GPS (GPU Performance Scaling)

Supports HD Decode, DX12, and HDMI

Display 15.6 in (39.6 cm), WLED, narrow bezel, slim-flat (3.2 mm)

High-definition (HD) (1366 × 768), antiglare, SVA, 220 nits

HD, BrightView, SVA, 220 nits

HD, BrightView, SVA, 220 nits, Touch-on Panel (TOP)

Full high-definition (FHD) (1920 × 1080), antiglare, UWVA, 250 nits, eDP

FHD, antiglare, SVA, 220 nits

Memory Two SODIMM slots, not customer accessible or upgradeable supporting up to 16 GB of RAM

DDR4-2400 dual-channel support (DDR4-3200 bridge to DDR4-2666, DDR4-2666 downgrade to DDR-2400)

Supports the following configurations:

1
 Table 1-1 Product components and their descriptions (continued)
Category Description

● 16 GB (8 × 2)

● 12 GB (8 + 4)

● 8 GB (8 × 1) or (4 × 2)

● 4 GB (4 × 1)

Primary storage PCIe, NVMe, M.2 2280 solid-state drives

1 TB, PCIe

512 GB, PCIe

256 GB, PCIe

128 GB, SATA-3, TLC

Hard drives, SATA, 6.35 cm (2.5 in.), 7.2 mm (0.28 in.)

2 TB, 5400 rpm

1 TB, 5400 rpm

500 GB, 7200 rpm

Dual storage configurations

1 TB, 5400 rpm hard drive + 256 GB, PCIe, solid-state drive

1 TB, 5400 rpm hard drive + 128 GB, SATA-3, TLC, solid-state drive

Audio and video Audio control panel: HP Audio Center

Dual speakers

HP TrueVision HD Camera: indicator LED, USB 2.0, HD, f2.0

720p by 30 frames per second

Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise
suppression

HP Webcam: indicator LED, USB 2.0, f2.4

640 × 480 by 30 frames per second

Single digital microphone

RJ-45 (network) jack Integrated 10/100/1000 NIC

Wireless Compatible with Miracast® devices

Turbo Lite WLAN SVTP

Integrated wireless options with dual antennas (M.2/PCIe)

Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth® 5 (MU-MIMO supported)

Intel Wi-Fi 6 AX200 + Bluetooth 5 (non-vPro) (802.11ax 2 × 2, MU-MIMO, supporting gigabit file transfer
speeds)

Integrated wireless options with single antenna (M.2/PCIe)

Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 (MU-MIMO supported)

2 Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)
Category Description

Media card reader Supports microSD™, SDHC™, SDXC™

Push-pull insertion/removal

Ports Hot plug/unplug and autodetect for correct output to wide-aspect vs. standard aspect video

HDMI v1.4b supporting: up to 1920 × 1080 @ 60 Hz

Audio-out (headphone)/audio-in (microphone) combo jack

USB 3.2 Gen 1 Type C (supports data transfer; left side)

USB 3.2 Gen 1 Type A (2) (right side)

RJ-45 (network) jack

AC Smart Pin adapter plug

Keyboard/pointing Keyboard
devices
Full size, backlit, 3-coat paint, island style, with numeric keypad

Full size, 2-coat paint, island style, with numeric keypad

Full size, textured, with numeric keypad

Touchpad

Clickpad with image sensor

Multitouch gestures enabled

Precision touchpad support

Support for Modern Trackpad Gestures

Taps enabled as default

Power requirements Battery

3 cell, 41 Whr, polymer, HP Long Life

HP Fast Charge Technology

Smart AC adapters (4.5 mm)

65 W, slim barrel, nPFC, right angle

65 W, slim barrel, nPFC, EM

45 W, slim barrel, nPFC, right angle

45 W, slim barrel, nPFC, EM

Power cord

C5, 1 m

Security Supports Trusted Platform Module (TPM) 2.0, firmware based

Integrated fingerprint reader

Operating system Windows® 10 Home 64

Windows 10 Home 64 Chinese Market CPPP

3
 Table 1-1 Product components and their descriptions (continued)

Category Description

Windows 10 Home 64 High-end Chinese Market CPPP

Windows 10 Home 64 Plus

Windows 10 Home 64 Plus Single Language

Windows 10 Home 64 Plus Single Language Africa Market

Windows 10 Home 64 Plus Single Language APAC EM PPP

Windows 10 Home 64 Plus Single Language India Market

Windows 10 Home 64 Plus Single Language Indonesia Market

Windows 10 Home 64 Single Language

Windows 10 Home 64 Single Language Africa Market

Windows 10 Home 64 Single Language APAC EM PPP

Windows 10 Home 64 Single Language India Market

Windows 10 Home 64 Single Language Indonesia Market

Windows 10 Home 64 Single Language Value Africa Market

Windows 10 Home 64 Single Language Value APAC EM PPP

Windows 10 Home 64 Single Language Value India Market

Windows 10 Home 64 Single Language Value Indonesia Market

Windows 10 Home 64 Value Single Language

Windows 10 Home S 64

Windows 10 Home S 64 Plus

Windows 10 Pro 64

FreeDOS 3.0

Serviceability End user replaceable parts

AC adapter

4 Chapter 1 Product description

2 Components

Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.

Right side
Use the illustration and table to identify the components on the right side of the computer.

Table 2-1 Right-side components and their descriptions

Component Description

(1) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing the

computer.

2. Insert the card into the memory card reader, and then
press in on the card until it is firmly seated.

To remove a card:

▲ Pull the card out of the memory card reader.

(2) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provide high-speed data transfer.

(3) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully
charged.

● Blinking white: The AC adapter is disconnected and the

battery has reached a low battery level.

● Amber: The AC adapter is connected and the battery is

charging.

● Off: The battery is not charging.

(4) Power connector Connects an AC adapter.

5
 Left side
Use the illustration and table to identify the components on the left side of the computer.

Table 2-2 Left-side components and their descriptions

Component Description

(1) RJ-45 (network) jack/status lights Connects a network cable.

● White: The network is connected.

● Amber: Activity is occurring on the network.

(2) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio component,
or a high-speed High-Definition Multimedia Interface (HDMI)
device.

(3) USB Type-C port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides data transfer.

NOTE: Cables, adapters, or both (purchased separately) may

be required.

(4) Drive light Blinking white: The solid-state drive is being accessed.

(5) Power light ● On: The computer is on.

● Blinking white (select products only): The computer is in

the Sleep state, a power-saving state. The computer shuts
off power to the display and other unneeded components.

● Off: The computer is off or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.

(6) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones,
combo jack earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.

To access this guide:

▲ Type HP Documentation in the taskbar search box,

and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

6 Chapter 2 Components
Display
The computer display can include essential components such as speakers, antennas, cameras, and
microphones.

Low blue light mode (select products only)

Your computer display is shipped from the factory in low blue light mode for improved eye comfort and
safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer at
night or for reading.

WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.

Table 2-3 Display components and their descriptions

Component Description

(1) WLAN antennas* (1 or 2 depending on model) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).

(2) Internal microphones Record sound.

(3) Camera light On: The camera is in use.

(4) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.

NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

Display 7
 Table 2-3 Display components and their descriptions (continued)

Component Description

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.

Keyboard area
Keyboards can vary by language.

Touchpad components
Identify the touchpad components.
To adjust touchpad settings and gestures, or to turn off the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Choose a setting.
To turn on the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Using an external mouse, click the touchpad button.
- or -
▲ Press the Tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to
select the button.

8 Chapter 2 Components
 Table 2-4 Touchpad components and their descriptions

Component Description

(1) Touchpad zone Reads your finger gestures to move the pointer or activate items
on the screen.

(2) Left touchpad button Functions like the left button on an external mouse.

(3) Right touchpad button Functions like the right button on an external mouse.

Lights
Identify the lights on the computer.

Table 2-5 Lights and their descriptions

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.

(2) Mute light ● On: Computer sound is off.

● Off: Computer sound is on.

Button, vent, speakers, and fingerprint reader

Identify the computer button, vent, speakers, and fingerprint reader.

Keyboard area 9
 Table 2-6 Button, vent, speakers, and fingerprint reader and their descriptions
Description
Component

(1) Power button ● When the computer is off, press the button briefly to turn
on the computer.

● When the computer is on, press the button briefly to

initiate Sleep.

● When the computer is in the Sleep state, press the

button briefly to exit Sleep (select products only).

● When the computer is in Hibernation, press the button

briefly to exit Hibernation.

IMPORTANT: Pressing and holding down the power button

results in the loss of unsaved information.

If the computer has stopped responding and shutdown

procedures are ineffective, press and hold the power button
down for at least 10 seconds to turn off the computer.

To learn more about your power settings, see your power

options:

▲ Right-click the Power icon, and then select Power

Options.

(2) Speakers (2) Produce sound

(3) Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.

(4) Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password
logon.

10 Chapter 2 Components
 Table 2-6 Button, vent, speakers, and fingerprint reader and their descriptions (continued)

Description
Component

▲ Touch your finger to the fingerprint reader.

IMPORTANT: To prevent fingerprint logon issues, make

sure when you register your fingerprint that all sides of
your finger are registered by the fingerprint reader.

Special keys
Identify the special keys.

Table 2-7 Special keys and their descriptions

Component Description

(1) esc key Displays system information when pressed in combination with
the fn key.

(2) fn key Executes specific functions when pressed in combination with

another key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start
menu.

(4) Action keys Execute frequently used system functions.

(5) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.

(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
num lock is pressed, the keypad can be used like an external
numeric keypad.

NOTE: If the keypad function is active when the computer is

turned off, that function is reinstated when the computer is
turned back on.

Keyboard area 11
 Bottom
Identify the bottom component.

Table 2-8 Bottom component and its description

Component Description

Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan to
cycle on and off during routine operation.

Labels
The labels affixed to the computer provide information that you might need when you troubleshoot system
problems or travel internationally with the computer. Labels can be in paper form or imprinted on the product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.

● Service label—Provides important information to identify your computer. When contacting support, you
might be asked for the serial number, the product number, or the model number. Locate this
information before you contact support.
Your service label information order might vary by country and might not include the wording "Model"
due to the country regulation.

12 Chapter 2 Components
 Table 2-9 Service label components

Component

(1) HP product name

(2) Model number

(3) Warranty period

(4) Product ID

(5) Serial number

● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

Labels 13
14 Chapter 2 Components
3 Illustrated parts catalog

Use this table to determine the spare parts that are available for the computer.

Computer major components

To identify the computer major components, use this illustration and table.

NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.

Computer major components 15

 Table 3-1 Computer major component descriptions and part numbers
Item Component Spare part number

(1) Display assembly not available as a

spare part
NOTE: Display assemblies are offered as spare parts only at a subcomponent level.

(2) Keyboard/top cover

For a detailed list of country codes, see Keyboard with top cover on page 59.

Silver, backlit L52022-xx1

Silver, no backlight L52023-xx1

Silver, fingerprint reader, backlit L52154-xx1

Silver, fingerprint reader, no backlight L52155-xx1

Grey with black keyboard, no backlight L94458-xx1

Black with black keyboard, no backlight L94460-xx1

(3) Touchpad button board L52029-001

NOTE: The touchpad button board cable is available using spare part number L52037-001. The
touchpad cable is available using spare part number L52038-001.

(4) Speakers (left and right) L52040-001

(5) System board (includes processor)

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating system

xxxxxx-601: Windows 10 operating system

AMD Ryzen 3-3250U processor and 2 GB of discrete graphics memory M03665-xx1

AMD Athlon 3150U processor and 2 GB of discrete graphics memory M03666-xx1

AMD Ryzen 7-3700U processor M03671-xx1

AMD Ryzen 5-3500U processor M03670-xx1

AMD Ryzen 3-3250U processor M03669-xx1

AMD Athlon 3150U processor M03668-xx1

AMD Athlon 3050U processor M03667-xx1

(6) Solid-state drive

1 TB, PCIe L78856-001

512 GB, PCIe L52006-001

256 GB, PCIe L52005-001

128 GB, SATA-3, TLC L52003-001

(7) Power connector (DC-in) cable L51995-001

(8) Memory modules (DDR4-2666)

8 GB 937236-855

4 GB L10598-855

16 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major component descriptions and part numbers (continued)
Item Component Spare part number

(9) WLAN module

Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 L17365-005

Intel Wi-Fi 6 AX200 802.11ax 2 × 2 Wi-Fi + Bluetooth 5 (non-vPro) L35282-005

Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 L44796-005

(10) Audio board L52028-001

NOTE: The audio board cable is available using spare part number L52035-001.

(11) Heat sink, discrete graphics (includes replacement thermal material) L52032-001

(12) Heat sink, UMA graphics (includes replacement thermal material) L52033-001

(13) Fan L52034-001

(14) Battery (3 cell, 41 Whr) L11119-855

(15) Hard drive (does not include hard drive cable)

2 TB, 5400 rpm 912487-855

1 TB, 5400 rpm L30422-005

500 GB, 5400 rpm 778186-005

(16) Fingerprint reader M16090-001

NOTE: The fingerprint reader cable is available using spare part number L52036-001.

(17) Hard drive board L52024-001

NOTE: The hard drive board cable is available using spare part number L52025-001.

(18) Solid-state drive board L52026-001

NOTE: The solid-state drive board cable is available using spare part number L52025-001.

(19) USB board M03673-001

NOTE: The USB board cable is available using spare part number L52039-001.

(20) Card reader board L52030-001

NOTE: The card reader board cable is available using spare part number L52027-001.

(21) Bottom cover

Silver L52007-001

Gold L52008-001

Grey L94448-001

Black L94450-001

Red M03726-001

(22) Rubber Foot Kit

Natural silver L52041-001

Dark ash silver L94457-001

Computer major components 17

 Table 3-1 Computer major component descriptions and part numbers (continued)

Item Component Spare part number

Gold L52042-001

Red M04099-001

Display assembly subcomponents

To identify the display assembly subcomponents, use this illustration and table.

Table 3-2 Display component descriptions and part numbers

Item Component Spare part number

(1) Display bezel L52014-001

(2) Hinge cover (includes display bezel adhesive and display rear cover adhesive)

Silver L52010-001

Gold L52011-001

Grey L94451-001

Black L94453-001

18 Chapter 3 Illustrated parts catalog

 Table 3-2 Display component descriptions and part numbers (continued)

Item Component Spare part number

Red M03727-001

(3) Camera module (includes display panel adhesive kit)

HD camera L51996-001

VGA camera M03672-001

(4) Display panel (includes display panel adhesive kit)

FHD, SVA, 220 nits L51997-001

FHD, UWVA, 250 nits L68082-001

HD, BrightView L52000-001

HD, BrightView, Touch-on Panel (TOP) L52001-001

HD, antiglare L51999-001

(5) Hinges (includes left and right display hinges; includes display panel adhesive and display bezel L52009-001
adhesive)

(6) Display panel cable (includes display panel adhesive and display bezel adhesive)

For use with non-touch panels L52015-001

For use with touch screen panels L52016-001

(7) Wireless antenna kits(includes display panel adhesive kit)

Single antenna L52017-001

Dual antennas L52018-001

(8) Display back cover (includes antenna cables, display bezel adhesive and display panel adhesive
tape kit)

Silver L52012-001

Gold L52013-001

Grey L94454-001

Black L94456-001

Red M03725-001

Adhesive tape kit (includes display panel adhesive and display bezel adhesive; not illustrated) L52528-001

Mass storage devices

To identify the mass storage devices, use this illustration and table.

Mass storage devices 19

 Table 3-3 Mass storage device descriptions and part numbers

Component Spare part number

(1) Hard drive (does not include hard drive cable)

2 TB, 5400 rpm 912487-855

1 TB, 5400 rpm L30422-005

500 GB, 5400 rpm 778186-005

(2) Hard drive bracket not available as a

spare part

(3) Hard drive cable L52025-001

(4) Solid-state drive

512 GB, PCIe L52006-001

256 GB, PCIe L52005-001

128 GB, SATA-3, TLC L52003-001

Cables
To identify the cables, use this illustration and table.

20 Chapter 3 Illustrated parts catalog

 Table 3-4 Cable descriptions and part numbers

Item Component Spare part number

(1) Hard drive/solid-state drive cable L52025-001

(2) USB board cable L52039-001

(3) Audio board cable L52035-001

(4) Card reader board cable L52027-001

(5) Fingerprint reader board cable L52036-001

(6) Touchpad button board cable L52037-001

(7) Touchpad cable L52038-001

Miscellaneous parts
To identify the miscellaneous parts, use this table.
Table 3-5 Miscellaneous part descriptions and part numbers
Component Spare part number

AC adapters

65 W HP Smart AC adapter (non-PFC, EM, RC, 4.5 mm) 913691-850

65 W AC adapter (non-PFC, S-3P, 4.5 mm) 710412-001

45 W HP Smart AC adapter (non-PFC, RC, 4.5 mm, non-slim) 741727-001

45 W HP Smart AC adapter for use in Argentina (non-PFC, RC, 4.5 mm, right angle) 741553-852

Screw Kit L52043-001

Adapter, USB Type-C-to-USB Type-A 833960-001

Adapter, HP HDMI-to-VGA 701943-001

Miscellaneous parts 21
 Table 3-5 Miscellaneous part descriptions and part numbers (continued)

Component Spare part number

Hub, HP USB Type-C-to- USB Type-A 916838-001

HP USB External DVD±RW drive 747080-001

Power cords (C5, 1.0 m)

Argentina L19357-001

Australia L19358-001

Denmark L19360-001

Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-001

India L19363-001

Israel L19362-001

Italy L19364-001

Japan L19365-001

North America L19367-001

People's Republic of China L19368-001

South Africa L19369-001

South Korea L19366-001

Switzerland L19370-001

Taiwan L19372-001

Thailand L19371-001

United Kingdom L19373-001

22 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures
preliminary requirements

Use this information to properly prepare to disassemble and reassemble the computer.

Tools required
You need the following tools to complete the removal and replacement procedures:
● Tweezers
● Nonconductive, nonmarking pry tool
● Magnetic Phillips P1 screwdriver

Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.

Plastic parts
Using excessive force during disassembly and reassembly can damage plastic parts.

Cables and connectors

Handle cables with extreme care to avoid damage.

IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.

Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by
the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables
are routed so that they cannot be caught or snagged as you remove or replace parts. Handle flex cables with
extreme care; these cables tear easily.

Drive handling
Note the following guidelines when handling drives.

Tools required 23
 IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer,
damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray
is closed.
Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging, and label the package “FRAGILE.”

Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use conductive field service tools, such as cutters, screw drivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and polystyrene foam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.

Electrostatic discharge information

A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work perfectly
throughout a normal cycle. The device might function normally for a while, but it has been degraded in the
internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.

24 Chapter 4 Removal and replacement procedures preliminary requirements

 IMPORTANT: To prevent damage to the device when you remove or install internal components, observe
these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described
Personal grounding methods and equipment on page 26.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.

Generating static electricity

Follow these static electricity guidelines.
● Different activities generate different amounts of static electricity.
● Static electricity increases as humidity decreases.
Table 4-1 Static electricity occurrence based on activity and humidity

Relative humidity

Event 55% 40% 10%

Walking across carpet 7,500 V 15,000 V 35,000 V

Walking across vinyl floor 3,000 V 5,000 V 12,000 V

Motions of bench worker 400 V 800 V 6,000 V

Removing DIPs (dual in-line packages) from plastic tube 400 V 700 V 2,000 V

Removing DIPs from vinyl tray 2,000 V 4,000 V 11,500 V

Removing DIPs from polystyrene foam 3,500 V 5,000 V 14,500 V

Removing bubble pack from PCB (printed circuit board) 7,000 V 20,000 V 26,500 V

Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V

Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam.

NOTE: As little as 700 V can degrade a product.

Preventing electrostatic damage to equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity
damage to electronic components.
● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
● Place items on a grounded surface before removing them from their container.
● Always be properly grounded when touching a sensitive component or assembly.

Electrostatic discharge information 25

 ● Avoid contact with pins, leads, or circuitry.
● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
foam.

Personal grounding methods and equipment

Using certain equipment can prevent static electricity damage to electronic components.
● Wrist straps are flexible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To
provide proper ground, a strap must be worn snug against bare skin. The ground cord must be
connected and fit snugly into the banana plug connector on the grounding mat or workstation.
● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with
most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with
a maximum of 1 MΩ ±10% resistance between the operator and ground.
Table 4-2 Static shielding protection levels

Static shielding protection levels

Method Voltage

Antistatic plastic 1,500

Carbon-loaded plastic 7,500

Metallized laminate 15,000

Grounding the work area

To prevent static damage at the work area, follow these precautions.
● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the
work surface and properly grounded tools and equipment.
● Use static-dissipative mats, foot straps, or air ionizers to give added protection.
● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas.
● Turn off power and input signals before inserting and removing connectors or test equipment.
● Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.
● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene
foam.
● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.

Recommended materials and equipment

HP recommends certain materials and equipment to prevent static electricity.
● Antistatic tape
● Antistatic smocks, aprons, or sleeve protectors
● Conductive bins and other assembly or soldering aids
● Conductive foam
● Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistance

26 Chapter 4 Removal and replacement procedures preliminary requirements

 ● Static-dissipative table or floor mats with hard tie to ground
● Field service kits
● Static awareness labels
● Wrist straps and footwear straps providing 1 MΩ ±10% resistance
● Material handling packages
● Conductive plastic bags
● Conductive plastic tubes
● Conductive tote boxes
● Opaque shielding bags
● Transparent metallized shielding bags
● Transparent shielding tubes

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment.
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Packaging and transporting guidelines 27

28 Chapter 4 Removal and replacement procedures preliminary requirements
5 Removal and replacement procedures for
authorized service provider parts

This chapter provides removal and replacement procedures for authorized service provider parts.

IMPORTANT: Components described in this chapter should be accessed only by an authorized service
provider. Accessing these parts can damage the computer or void the warranty.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.

Component replacement procedures

To remove and replace computer components, use these procedures.

NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

You must remove, replace, or loosen as many as 50 screws when you service the parts described in this
chapter. Make special note of each screw size and location during removal and replacement.

Preparation for disassembly

To remove and replace computer components, use these procedures.
See Removal and replacement procedures preliminary requirements on page 23 for initial safety procedures.
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.

Bottom cover
To remove the bottom cover, use this procedure and illustration.
Table 5-1 Bottom cover description and part number
Description Spare part number

Bottom cover, silver L52007-001

Bottom cover, gold L52008-001

Bottom cover, grey L94448-001

Bottom cover, black L94450-001

Bottom cover, red M03726-001

Rubber feet, natural silver L52041-001

29
 Table 5-1 Bottom cover description and part number (continued)

Description Spare part number

Rubber feet, dark ash silver L94457-001

Rubber feet, gold L52042-001

Rubber feet, red M04099-001

Before removing the bottom cover, prepare the computer for disassembly (Preparation for disassembly
on page 29).
Remove the bottom cover:
1. Remove the two rubber feet (1).
The rubber feet are available using spare part number L52041-001 for natural silver models and
L52042-001 for pale gold models.
2. Remove the four Phillips M2.5 × 8.0 screws (2) from under the feet and the two Phillips M2.0 × 4.0
screws (3) along the bottom edge of the bottom cover.

3. Use a plastic tool (1) to release the bottom cover from the computer (2).

30 Chapter 5 Removal and replacement procedures for authorized service provider parts
 4. Remove the bottom cover from the computer (3).

To replace the bottom cover, reverse the removal procedures.

Battery
To remove the battery, use this procedure and illustration.
Table 5-2 Battery description and part number

Description Spare part number

3 cell, 41 Whr, Li-ion battery L11119-855

WARNING! To avoid personal injury and damage to the product:

● Do not puncture, twist, or crack the battery.
● Do not cause an external puncture or rupture to the battery. They can cause a short inside the battery,
which can result in battery thermal runaway.
● Do not handle or touch the battery enclosure with sharp objects such as tweezers or pliers, which might
puncture the battery.
● Do not compress or squeeze the battery case with tools or heavy objects stacked on top of the case.
These actions can apply undue force on the battery.
● Do not touch the connectors with any metallic surface or object, such as metal tools, screws, or coins,
which can cause shorting across the connectors.

Before removing the battery, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (Bottom cover on page 29).

WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the
computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of
information. To prevent loss of information, save your work or shut down the computer through Windows
before you remove the battery.

Remove the battery:

Component replacement procedures 31

 1. Remove the four Phillips M2.0 × 2.8 screws (1) that secure the battery to the computer.
2. Rotate the top of the battery upward (2), and then remove it from the computer (3).

To replace the battery, reverse the removal procedures.

Hard drive
To remove the hard drive, use these procedures and illustrations.
Table 5-3 Hard drive, hard drive bracket and hard drive cable descriptions and part numbers

Description Spare part number

2 TB, 5400 rpm 912487-855

1 TB, 5400 rpm L30422-005

500 GB, 5400 rpm 778186-005

Hard drive board L52024-001

Hard drive cable L52025-001

Before removing the hard drive, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (Bottom cover on page 29).
3. Remove the battery (see Battery on page 31).
Remove the hard drive:

32 Chapter 5 Removal and replacement procedures for authorized service provider parts
1. Disconnect the hard drive cable from the ZIF connector on the system board (1).
2. Remove the three Phillips M2.0 × 2.8 screws (2) that secure the hard drive and hard drive board to the
computer.
3. Remove the hard drive from the computer (3).

4. If it is necessary to remove the bracket from the hard drive, remove the Phillips M3.0 × 3.0 screw (1), and
then remove the bracket from the drive (2).

Component replacement procedures 33

 5. If it is necessary to remove the board from the hard drive, disconnect the hard drive cable from the ZIF
connector on the hard drive board (1), and then pull the board off the drive (2).

Reverse this procedure to reassemble the hard drive.

WLAN module
To remove the WLAN module, use this procedure and illustration.
Table 5-4 WLAN module descriptions and part numbers

Description Spare part number

Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 L17365-005

Intel Wi-Fi 6 AX200 802.11ax 2 × 2 Wi-Fi + Bluetooth 5 (non-vPro) L35282-005

Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 L44796-005

IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (Bottom cover on page 29).
3. Remove the battery (see Battery on page 31).
Remove the WLAN module:
1. Carefully disconnect the two antenna cables from the module (1).

34 Chapter 5 Removal and replacement procedures for authorized service provider parts
 2. Remove the Phillips M2.0 × 2.5 screw (2), and then remove the WLAN module (3).

NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white
WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable
connects to the WLAN module #1 Aux terminal.

3. If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be
installed on the antenna connector, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

Solid-state drive
To remove the M.2 solid-state drive, use this procedure and illustration.

Component replacement procedures 35

 Table 5-5 Solid-state drive descriptions and part numbers

Description Spare part number

1 TB, PCIe L78856-001

512 GB, PCIe L52006-001

256 GB, PCIe L52005-001

128 GB, SATA-3, TLC L52003-001

Before removing the solid-state drive, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (Bottom cover on page 29).
3. Remove the battery (see Battery on page 31).
Remove the solid-state drive:
1. Remove the Phillips M2.0 × 2.5 screw (1) that secures the drive to the computer.
2. Pull the drive away from the socket to remove it (2).

To install the solid-state drive, reverse the removal procedures.

NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion.

Memory modules
To remove the memory modules, use this procedure and illustration.
Table 5-6 Memory module descriptions and part numbers

Description Spare part number

Memory module, 8 GB 937236-855

Memory module, 4 GB L10598-855

36 Chapter 5 Removal and replacement procedures for authorized service provider parts
Before removing the memory, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (Bottom cover on page 29).
3. Remove the battery (see Battery on page 31).
If you are replacing a memory module, remove the existing memory module:
▲ Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then
remove the module (2). Use the same procedure to remove all memory modules.

IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only.
Do not touch the components on the memory module.

To protect a memory module after removal, place it in an electrostatic-safe container.

To install a memory module:
1. Align the notched edge of the module with the tab in the slot (1), and then press the module into the slot
at an angle until it is seated (2).

Component replacement procedures 37

 2. Press down on the module until the side retention clips snap into place (3).

Solid-state drive board

To remove the solid-state drive board, use this procedure and illustration.
Table 5-7 Solid-state drive board description and part number

Description Spare part number

Solid-state drive board L52026-001

Solid-state drive board cable L52025-001

Before removing the solid-state drive board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (Bottom cover on page 29).
3. Remove the battery (see Battery on page 31).
4. Remove the solid-state drive (see Solid-state drive on page 35).
Remove the solid-state drive board:
1. Disconnect the cable from the ZIF connector on the solid-state drive board (1).
2. Remove the three Phillips M2.0 × 2.8 screws (2) that secure the board to the computer.

38 Chapter 5 Removal and replacement procedures for authorized service provider parts
3. Remove the board from the computer (3).

4. To remove the board from the bracket, disconnect the cable from the ZIF connector on the solid-state
drive board (1).
5. Remove the two Phillips M2.0 × 2.8 screws (2) that secure the board to the bracket.
6. Remove the board from the bracket (3).

Reverse this procedure to install the solid-state drive board.

Component replacement procedures 39

 Card reader board
To remove the card reader board, use this procedure and illustration.
Table 5-8 Card reader board description and part number

Description Spare part number

Card reader board L52030-001

Card reader board cable L52027-001

Before removing the card reader board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (Bottom cover on page 29).
3. Remove the battery (see Battery on page 31).
Remove the card reader board:
1. Disconnect the cable from the ZIF connector on the card reader board (1).
2. Remove the Phillips M2.0 × 2.8 screw (2) that secures the board to the computer.
3. Remove the board from the computer (3).

Reverse this procedure to install the card reader board.

USB board
To remove the USB board, use this procedure and illustration.
Table 5-9 USB board description and part number

Description Spare part number

USB board M03673-001

USB board cable L52039-001

40 Chapter 5 Removal and replacement procedures for authorized service provider parts
 Before removing the USB board, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (Bottom cover on page 29).
3. Remove the battery (see Battery on page 31).
Remove the USB board:
1. Disconnect the cable from the ZIF connector on the USB board (1).
2. Remove the two Phillips M2.0 × 2.8 screws (2) that secure the board to the computer.
3. Remove the board from the computer (3).

Reverse this procedure to install the USB board.

Audio board
To remove the audio board, use this procedure and illustration.
Table 5-10 Audio board description and part number

Description Spare part number

Audio board L52028-001

Audio board cable L52035-001

Before removing the audio board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (Bottom cover on page 29).
3. Remove the battery (see Battery on page 31).
Remove the audio board:

Component replacement procedures 41

 1. Disconnect the cable from the ZIF connector on the audio board (1).
2. Remove the Phillips M2.0 × 2.8 screw (2) that secures the board to the computer.
3. Remove the board from the computer (3).

Reverse this procedure to install the audio board.

Touchpad button board

To remove the touchpad, use this procedure and illustration.
Table 5-11 Touchpad button board description and part number

Description Spare part number

Touchpad button board L52029-001

Touchpad button board cable L52037-001

Touchpad cable L52038-001

Before removing the touchpad button board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (Bottom cover on page 29).
3. Remove the battery (see Battery on page 31).
Remove the touchpad button board:
1. Disconnect the cable from the ZIF connector on the touchpad button board (1).
2. Remove the two Phillips M2.0 × 2.8 screws (2) that secure the board to the computer.

42 Chapter 5 Removal and replacement procedures for authorized service provider parts
 3. Remove the board from the computer (3).

Reverse this procedure to install the touchpad button board.

Fingerprint reader
To remove the fingerprint reader, use this procedure and illustration.
Table 5-12 Fingerprint reader description and part number

Description Spare part number

Fingerprint reader M16090-001

Fingerprint reader cable L52036-001

Before removing the fingerprint reader, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (Bottom cover on page 29).
3. Remove the battery (see Battery on page 31).
Remove the fingerprint reader:
1. Disconnect the cable from the fingerprint reader board (1).
2. Remove the Phillips M2.0 × 2.8 screw (2) that secures the fingerprint reader bracket to the computer.
3. Remove the bracket from on top of the fingerprint reader (3).

Component replacement procedures 43

 4. Remove the fingerprint reader from the computer (4).

Reverse this procedure to install the fingerprint reader.

Fan
To remove the fan, use this procedure and illustration.
Table 5-13 Fan description and part number

Description Spare part number

Fan L52034-001

Before removing the fan, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (Bottom cover on page 29).
3. Remove the battery (see Battery on page 31).
Remove the fan:
1. Remove the USB board cable from the top of the fan (1).
2. Disconnect the fan cable (2) from the system board.
3. Disconnect the power connector (DC-in) cable from the system board and remove the cable from the
clips in the fan (3).
4. Remove the Phillips M2.0 × 4.0 screw (4) that secures the fan to the computer.

44 Chapter 5 Removal and replacement procedures for authorized service provider parts
 5. Remove the fan from the computer (5).

Reverse this procedure to install the fan.

Heat sink
To remove the heat sink, use these procedures and illustrations.
Table 5-14 Heat sink descriptions and part numbers

Description Spare part number

Heat sink for use in models with UMA graphics memory L52033-001

Heat sink for use in models with discrete graphics memory L52032-001

Before removing the heat sink, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (Bottom cover on page 29).
3. Remove the battery (see Battery on page 31).
Remove the heat sink:
1. Discrete graphics: In the order indicated on the heat sink, remove the six Phillips M2.0 × 2.8 screws (1)
that secure the heat sink to the system board.

Component replacement procedures 45

 2. Remove the heat sink (2).

3. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board
components each time the heat sink is removed. Replacement thermal material is included with the heat
sink and system board spare part kits.
Thermal paste is used on the integrated system board processor (1) and associated location on the heat
sink (2). Thermal pads are used on specific system board components (3) and associated locations on
the heat sink (4).

4. UMA graphics: In the order indicated on the heat sink, remove the four Phillips M2.0 × 2.8 screws (1)
that secure the heat sink to the system board.

46 Chapter 5 Removal and replacement procedures for authorized service provider parts
5. Remove the heat sink (2).

6. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board
components each time the heat sink is removed. Replacement thermal material is included with the heat
sink and system board spare part kits.
Thermal paste is used on the integrated system board processor (1) and the heat sink (2).

Reverse this procedure to install the heat sink.

Component replacement procedures 47

 System board
To remove the system board, use these procedures and illustrations.
Table 5-15 System board descriptions and part numbers

Description Spare part number

System board (includes processor):

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating system

xxxxxx-601: Windows 10 operating system

AMD Ryzen 3-3250U processor and 2 GB of discrete graphics memory M03665-xx1

AMD Athlon 3150U processor and 2 GB of discrete graphics memory M03666-xx1

AMD Ryzen 7-3700U processor M03671-xx1

AMD Ryzen 5-3500U processor M03670-xx1

AMD Ryzen 3-3250U processor M03669-xx1

AMD Athlon 3150U processor M03668-xx1

AMD Athlon 3050U processor M03667-xx1

Before removing the system board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (Bottom cover on page 29).
3. Remove the battery (see Battery on page 31).
4. Remove the fan (see Fan on page 44).
When you replace the system board, be sure to remove the following components (as applicable) from the
defective system board and install them on the replacement system board:
● Memory modules (see Memory modules on page 36).
● WLAN module (see WLAN module on page 34).
● Solid-state drive (see Solid-state drive on page 35).
● Heat sink (see Heat sink on page 45).
Remove the system board:
1. Disconnect the following cables from the system board:
● Card reader board cable (ZIF) (1)
● Fingerprint reader cable (ZIF) (2)
● Power connector (DC-in) board cable (3)
● USB board cable (ZIF) (4)
● Keyboard cable (ZIF) (5)
● Touchpad cable (ZIF) (6)

48 Chapter 5 Removal and replacement procedures for authorized service provider parts
 ● TouchPad button board cable (ZIF) (7)
● Speaker cable (8)
● Display cable (ZIF) (9)
● Audio board cable (ZIF) (10)
● WLAN antennas from the WLAN module (11)
● Hard drive board cable (ZIF) (12)

2. Remove the three Phillips M2.0 × 2.8 screws (1) that secure the system board to the computer.
3. Lift the system board out of the computer (2).

Reverse this procedure to install the system board.

Component replacement procedures 49

 Display assembly
To remove and disassemble the display assembly, use these procedures and illustrations.

NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part
information, see the individual removal subsections.

Before removing the display panel, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (Bottom cover on page 29).
3. Remove the battery (see Battery on page 31).
Remove the display assembly:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled 1/MAIN connects to the WLAN module Main terminal. The
WLAN antenna cable labeled 2/AUX connects to the WLAN module Aux terminal.

2. Release the WLAN antenna cables from the retention clips and routing channel built into the right
speaker (2).
3. Disconnect the display cable from the system board ZIF connector (3).
4. Release the display panel from the retention clips and routing channel built into the left display hinge
(4).

5. Remove the four Phillips M2.5 × 6.0 screws (1) that secure the display assembly to the computer.
6. Open the display to open the hinges (2).

50 Chapter 5 Removal and replacement procedures for authorized service provider parts
7. Separate the display from the computer (3).

Component replacement procedures 51

 8. If you need to remove the hinge cover, use a plastic tool to lift and disengage the inside of both sides of
the cover (1), and then remove the cover from the display (2).
Hinge covers are available as the following spare part numbers:
L52011-001: Gold
L52010-001: Silver
L94451-001: Grey
L94453-001: Black
M03727-001: Red

9. If you need to remove the display bezel:

a. Release the top edge of the display bezel (1) from the display assembly.
b. Release the left and right edges of the display bezel (2) from the display assembly.
c. Release the bottom edge of the display bezel (3) from the display assembly.
d. Remove the display bezel (4) from the display assembly.
The bezel is available as spare part number L52014-001.

52 Chapter 5 Removal and replacement procedures for authorized service provider parts
10. If you need to remove the camera module:
a. Lift the tape from on top of the connector on the camera module (1), and then disconnect the cable
(2) from the module.
b. Use a tool to detach the camera module (3) from the display back cover. (The module is attached
with double-sided adhesive.) The camera module is available as spare part number L51996-001
for the HD camera and M03672-0012 for the VGA camera.

11. If you need to remove the display panel:

a. The display panel is secured to the display enclosure with tape that is installed under the left and
right sides of the panel. To remove the panel, use tweezers to grasp the end of the tape (1). While
turning the tweezers, wrap the tape around the tweezers (2) as you continue to pull the tape out
from behind the display panel (3). You must pull the tape multiple times before it is completely
removed.

Component replacement procedures 53

 b. Rotate the display panel over and place it next to the display enclosure (4).

NOTE: You have to pull on the tape multiple times before it is completely removed.

Display adhesive is available as spare part number L52528-001.

Display panels are available as the following spare part numbers:
L51997-001: FHD, SVA, 220 nits
L68082-001: FHD, UWVA, 250 nits
L51999-001: HD, antiglare
L52000-001: HD, BrightView
L52001-001: HD, BrightView, Touch-on Panel (TOP)

c. Release the adhesive support strip (1) that secures the display panel cable connector to the display
panel.
d. Disconnect the display panel cable (2) from the display panel, and then remove the display panel
(3).
e. Remove the display panel (4).

54 Chapter 5 Removal and replacement procedures for authorized service provider parts
12. If you need to remove the hinges from the display enclosure:
a. Remove the Phillips M2.0 × 2.8 screw (1) from the top of each hinge.
b. Remove the three Phillips M2.5 × 3.5 screws (2) from the bottom of each hinge.
c. Remove the display hinges from the display back cover (3).
The display hinges are available as spare part number L52009-001.

Component replacement procedures 55

 13. Lift the tape from on top of the connector on the camera module (1), and then disconnect the cable from
the module (2). Peel the cable off the inside of the display back cover (3). The cable is secured with
adhesive. Remove the display panel cable (4).
Display panel cables are available as the following spare part numbers:
L52015-001: Nontouch display panels
L52016-001: Touch display panels

56 Chapter 5 Removal and replacement procedures for authorized service provider parts
 14. Detach the wireless antennas (1) from the display back cover. The antennas are secured with adhesive.
Release the wireless antenna cables from the retention clips (2) and routing channels built into the sides
of the display back cover. Remove the antennas from the display back cover (3).
The wireless cables and antennas are available as spare part number L52018-001 for dual antennas or
L52017-001 for single antennas.
Display back covers are available as the following spare part numbers:
L52012-001: Silver
L52013-001: Gold
L94454-001: Grey
L94456-001: Black
M03725-001: Red

Reverse this procedure to reassemble and replace the display assembly.

Power connector cable

To remove the power connector cable, use this procedure and illustration.
Table 5-16 Power connector cable description and part number

Description Spare part number

Power connector cable L51995-001

Before removing the power connector cable, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (Bottom cover on page 29).
3. Remove the battery (see Battery on page 31).

Component replacement procedures 57

 4. Remove the USB board (see USB board on page 40).
5. Remove the display assembly (see Display assembly on page 50).
Remove the power connector cable:
1. Disconnect the power connector cable from the system board (1).
2. Release the cable from the retention clips and routing channel built into the fan and speaker (2).
3. Remove the power connector cable from the computer (3).

Reverse this procedure to install the power connector cable.

Speakers
To remove the speakers, use this procedure and illustration.
Table 5-17 Speaker description and part number

Description Spare part number

Speaker Kit L52040-001

Before removing the speakers, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (Bottom cover on page 29).
3. Remove the battery (see Battery on page 31).
4. Remove the display (see Display assembly on page 50).
5. Remove the power connector cable (see Power connector cable on page 57).
Remove the speakers:
1. Release the cable from the retention clips and routing channel built into the computer (1).

58 Chapter 5 Removal and replacement procedures for authorized service provider parts
 2. Remove the speakers from the computer (2).

Reverse this procedure to install the speakers.

Keyboard with top cover

The top cover with keyboard remains after removing all other spare parts from the computer. In this section,
the first table provides the main spare part number for the top cover/keyboards. The second table provides
the country codes.
Table 5-18 Keyboard with top cover descriptions and part numbers

Description Spare part number

Keyboard with top cover, silver, backlit L52022-xx1

Keyboard with top cover, silver, no backlight L52023-xx1

Keyboard with top cover, silver, fingerprint reader, backlit L52154-xx1

Keyboard with top cover, silver, fingerprint reader, no backlight L52155-xx1

Keyboard with top cover, grey with black keyboard, no backlight L94458-xx1

Keyboard with top cover, black with black keyboard, no backlight L94460-xx1

Table 5-19 Spare part country codes

For use in country or Spare part For use in country or Spare part For use in country or Spare part
region number region number region number

Belgium -A41 Iceland -DD1 Solvenia -BA1

Brazil -201 India -D61 South Korea -AD1

Bulgaria -261 Israel -BB1 Spain -071

Chile -161 Italy -061 Switzerland -BG1

Czech Republic/Slovakia -FL1 Japan -291 Taiwan -AB1

Denmark, Finland, and -DH1 The Netherlands -B31 Thailand -281

Norway

Component replacement procedures 59

 Table 5-19 Spare part country codes (continued)

For use in country or Spare part For use in country or Spare part For use in country or Spare part
region number region number region number

French Canada -DB1 Northern Africa -FP1 Turkey -141

France -051 Portugal -131 Ukraine -BD1

Germany -041 Romania -271 United Kingdom -031

Greece -151 Russia -251 United States -001

Hungary -211 Saudi Arabia -171

60 Chapter 5 Removal and replacement procedures for authorized service provider parts
6 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)

You have several ways to access the Setup Utility (BIOS).

IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.

▲ Turn on or restart the computer and quickly press f10.

– or –
Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is displayed.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP
website are packaged in compressed files called SoftPaqs. Some download packages contain a file named
Readme.txt, which contains information regarding installing and troubleshooting the file.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
● HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –
Select the question mark icon in the taskbar.
2. Select My notebook, and then select Specifications.
● Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 61).
2. Select Main, and then make note of the BIOS version.
3. Select Exit, select one of the options, and then follow the on-screen instructions.
● In Windows, press ctrl+alt+s.
To check for later BIOS versions, see Preparing for a BIOS update on page 62.

61
 Preparing for a BIOS update
Be sure to follow all prerequisites before downloading and installing a BIOS update.

IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
● Do not shut down the computer or initiate Sleep.
● Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.

Downloading a BIOS update

After you review the prerequisites, you can check for and download BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identifier. You might need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

Installing a BIOS update

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps.
1. Type file in the taskbar search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.

62 Chapter 6 Using Setup Utility (BIOS)

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.

Updating Setup Utility (BIOS) 63

64 Chapter 6 Using Setup Utility (BIOS)
7 Backing up, restoring, and recovering

This chapter provides information about processes that are standard procedure for most products.
● Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 65).
● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 65).
● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool
(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to
create recovery media (select products only) on page 65).
● Restoring and recovery—Windows offers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 65).

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.

Backing up information and creating recovery media

These methods of creating recovery media and backups are available on select products only. Choose the
appropriate method for your computer model.

Using Windows tools

You can use Windows tools to back up personal information and create system restore points and recovery
media.

IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.

NOTE: You must be connected to the Internet to access the Get Help app.

1. Select the Start button, and then select the Get Help app.
2. Enter the task you want to perform.

Using the HP Cloud Recovery Download Tool to create recovery media (select
products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive.
For details:
▲ Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that
matches the type of computer that you have.

65
 NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

Restoring and recovery

You have several options for recovering your system. Choose the method that best matches your situation
and level of expertise.

NOTE: Not all methods are available on all products.

Restoring, resetting, and refreshing using Windows tools

Windows offers several options for restoring, resetting, and refreshing the computer.
For details, see Using Windows tools on page 65.

Recovering using HP Recovery media

You can use HP Recovery media to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud
Recovery Download Tool.
For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products only)
on page 65.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

To recover your system:

▲ Insert the HP Recovery media, and then restart the computer.

Changing the computer boot order

If your computer does not restart using the HP Recovery media, you can change the computer boot order. This
is the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.

1. Insert the HP Recovery media.

2. Access the system Startup menu.
● For computers or tablets with keyboards attached, turn on or restart the computer or tablet,
quickly press esc, and then press f9 for boot options.
● For tablets without keyboards, turn on or restart the tablet, quickly hold down the volume up
button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.
3. Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen
instructions.

66 Chapter 7 Backing up, restoring, and recovering

Using HP Sure Recover (select products only)
Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the
hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery
software.
Using HP Sure Recover, an administrator or user can restore the system and install:
● Latest version of the operating system
● Platform-specific device drivers
● Software applications, in the case of a custom image
To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.

Restoring and recovery 67

68 Chapter 7 Backing up, restoring, and recovering
8 Using HP PC Hardware Diagnostics

The HP PC Hardware Diagnostics utility allows you to run diagnostics tests to determine whether your
computer hardware is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC
Hardware Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) a firmware
feature called Remote HP PC Hardware Diagnostics UEFI.

Using HP PC Hardware Diagnostics Windows (select products

only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 70.

Using an HP PC Hardware Diagnostics Windows hardware failure ID code

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated.
▲ Depending on the instructions on the screen, choose one of these options:
● If failure ID link is displayed, select the link and follow the on-screen instructions.
● If instructions for calling support are displayed. Follow those instructions.

Accessing HP PC Hardware Diagnostics Windows

After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support or HP
Support Assistant.

Accessing HP PC Hardware Diagnostics Windows from HP Help and Support

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support.
To access HP PC Hardware Diagnostics Windows from HP Help and Support:
1. Select the Start button, and then select HP Help and Support.
2. Select HP PC Hardware Diagnostics Windows.
3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-
screen instructions.

NOTE: To stop a diagnostic test, select Cancel.

Using HP PC Hardware Diagnostics Windows (select products only) 69

 Accessing HP PC Hardware Diagnostics Windows from Support Assistant
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support
Assistant.
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –
Select the question mark icon in the taskbar.
2. Select Troubleshooting and fixes.
3. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-
screen instructions.

NOTE: To stop a diagnostic test, select Cancel.

Downloading HP PC Hardware Diagnostics Windows

The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You must
use a Windows computer to download this tool because only .exe files are provided.

Downloading the latest HP PC Hardware Diagnostics Windows version from HP

To download HP PC Hardware Diagnostics Windows from HP, follow these steps.
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash
drive.
The tool downloads to the selected location.

Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store

You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store.
1. Select the Microsoft app on your desktop or enter Microsoft Store in the taskbar search box.

2. Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box.

3. Follow the on-screen directions.

The tool downloads to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products

only)
You can download HP PC Hardware Diagnostics Windows by product name or number.

NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.

70 Chapter 8 Using HP PC Hardware Diagnostics

 1. Go to http://www.hp.com/support.
2. Select Software and Drivers, select your type of product, and then enter the product name or number in
the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
The tool downloads to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB flash
drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.

NOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download
and create the HP UEFI support environment because only .exe files are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 72.

If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.

Using an HP PC Hardware Diagnostics UEFI hardware failure ID code

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated.
For assistance in solving the problem:
▲ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID
code that appears on the next screen. The HP Customer Support - Service Center page appears with your
Failure ID and product number automatically filled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow this procedure.
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:

Using HP PC Hardware Diagnostics UEFI 71

 a. Connected USB flash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 72.

b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations.
● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure.
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics UEFI, and then select Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products

only)
You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a
USB flash drive.

NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.

1. Go to http://www.hp.com/support.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.

Using Remote HP PC Hardware Diagnostics UEFI settings (select

products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload
results to a preconfigured server.
For more information about Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/
techcenter/pcdiags, and then select Find out more.

72 Chapter 8 Using HP PC Hardware Diagnostics

Downloading Remote HP PC Hardware Diagnostics UEFI
HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

You can download HP Remote PC Hardware Diagnostics UEFI by product name or number.

NOTE: For some products, you might have to download the software by using the product name or number.

1. Go to http://www.hp.com/support.
2. Select Software and Drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer does not require the
traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.
● Set a location for storing the test results. You can also set the user name and password that you use for
uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 73

74 Chapter 8 Using HP PC Hardware Diagnostics
9 Specifications

This chapter provides specifications for your computer.

Computer specifications
This section provides specifications for your computer. When traveling with your computer, the computer
dimensions and weights, as well as input power ratings and operating specifications, provide helpful
information.
Table 9-1 Computer specifications

Metric U.S.

Dimensions

Width 358.5 mm 14.1 in

Depth 242 mm 9.5 in

Height (front to back) 19.9 mm 0.8 in

Weight 1740 g 3.84 lb

Input power

Operating voltage and current 19.5 V dc @ 3.33 A – 65 W

19.5 V dc @ 2.31 A – 45 W

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating –20°C to 60°C –4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating –15 m to 3,048 m –50 ft to 10,000 ft

Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.

39.6 cm (15.6 in) display specifications

This section provides specifications for your display.

Computer specifications 75
 Table 9-2 Display specifications

Metric U.S.

Active diagonal size 39.6 cm 15.6 in

Resolution 1368 × 766 (HD)

1920 × 1080 (FHD)

Surface treatment Antiglare (HD panels)

Brightview (HD, FHD panel)

Brightness 220 nits (HD panels)

250 nits (HD, FHD panels)

Viewing angle SVA (HD panels)

UWVA (HD, FHD panels)

Backlight WLED

Display panel interface eDP

Solid-state drive specifications

This section provides specifications for your solid-state drives.
Table 9-3 Solid-state drive specifications
256 GB* 512 GB* 1 TB*

Dimensions

Height 1.0 mm 1.0 mm 1.0 mm

Length 50.8 mm 50.8 mm 50.8 mm

Width 28.9 mm 28.9 mm 28.9 mm

Weight < 10 g < 10 g < 10 g

Interface type PCIe PCIe PCIe

Ready time, maximum (to not busy) 1.0 ms < 1.0 ms 1.0 ms

Access times, logical 0.1 ms 0.1 ms 0.1 ms

Transfer rate

Sequential read up to 2150 MB/s up to 2150 MB/s up to 2150 MB/s

Random read Up to 300,000 IOPs Up to 300,000 IOPs Up to 300,000 IOPs

Sequential write up to 1550 MB/s up to 1550 MB/s up to 1550 MB/s

Random write Up to 100,000 IOPs Up to 100,000 IOPs Up to 100,000 IOPs

Total logical sectors 468,883,296 1,000,215,216 1,500,336,388

Operating temperature 0°C to 70°C (32°F to 158°F)

76 Chapter 9 Specifications
 Table 9-3 Solid-state drive specifications (continued)

256 GB* 512 GB* 1 TB*

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
Actual drive specifications may differ slightly.

NOTE: Certain restrictions and exclusions apply. Contact support for details.

Solid-state drive specifications (SATA-3)

This section provides specifications for your solid-state drive.
Table 9-4 Solid-state drive specifications

128 GB*

Dimensions

Height 1.35 mm

Weight < 10 g

Interface type SATA-3

Ready time, maximum (to not busy) 1.0 ms

Access times, logical 0.1 ms

Transfer rate up to 540 MB/s

Total logical sectors 234,441,648

Operating temperature 0°C to 70°C (32°F to 158°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may
differ slightly.

NOTE: Certain restrictions and exclusions apply. Contact support for details.

Solid-state drive specifications (SATA-3) 77

78 Chapter 9 Specifications
10 Power cord set requirements

This chapter provides power cord requirements for countries and regions.
The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to
120 V ac, or from 220 V ac to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.

Requirements for all countries

These power cord requirements are applicable to all countries and regions.
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
V ac or 250 V ac, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for specific countries and regions

To determine power cord requirements for specific countries and regions, use this table.
Table 10-1 Power cord requirements for specific countries and regions
Country/region Accredited agency Applicable note number

Argentina IRAM 1

Australia SAA 1

Austria OVE 1

Belgium CEBEC 1

Brazil ABNT 1

Canada CSA 2

Chile IMQ 1

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

79
 Table 10-1 Power cord requirements for specific countries and regions (continued)

Country/region Accredited agency Applicable note number

India BIS 1

Israel SII 1

Italy IMQ 1

Japan JIS 3

The Netherlands KEMA 1

New Zealand SANZ 1

Norway NEMKO 1

The People's Republic of China CCC 4

Saudi Arabia SASO 7

Singapore PSB 1

South Africa SABS 1

South Korea KTL 5

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 6

Thailand TISI 1

The United Kingdom ASTA 1

The United States UL 2

1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on
each element.

3. The appliance coupler, flexible cord, and wall plug must bear a T mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the CCC certification mark.

5. The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must
be on each element. Approval number and logo must be printed on a flag label.

6. The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable,
and wall plug) must bear the BSMI certification mark.

7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and
CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm² conductor size,
with plug BS 1363/A with BSI or ASTA marks.

80 Chapter 10 Power cord set requirements

11 Recycling

When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

81
82 Chapter 11 Recycling
Index

A card reader board F

AC adapter and battery light, removal 40 fan
identifying spare part numbers 40 illustrated 15
lights card reader/audio board removal 44
AC adapter and battery 5 illustrated 15 spare part number 15, 44
AC adapters, spare part numbers 21 spare part number 15 fingerprint reader
audio board cautions removal 43
removal 41 electrostatic discharge 23, 24 spare part numbers 43
spare part numbers 41 components fingerprint reader, identifying 10
Audio-out (headphone)/Audio-in bottom 12 fn key, identifying 11
(microphone) combo jack 6 display 7
keyboard area 8 G
B left side 6 grounding methods 23, 24, 26
backup, creating 65 right side 5 guidelines
backups 65 computer major components 15 packaging 23, 27
battery computer specifications 75 transporting 23, 27
illustrated 15 workstation 23, 24
spare part number 15 D
BIOS display H
determining version 61 specifications 75 hard drive
downloading an update 62 display assembly removal 32
starting the Setup Utility 61 subcomponents 18 spare part numbers 19, 32
updating 61 display back cover specifications 75
Bluetooth label 12 illustrated 18 heat sink
boot order, changing 66 spare part number 18 illustrated 15
bottom components 12 display bezel removal 45
bottom cover illustrated 18 spare part number 15
illustrated 15 spare part number 18 spare part numbers 45
removal 29 display cable hinge
spare part number 15, 29 illustrated 18 illustrated 18
button spare part number 18 spare part number 18
left touchpad 9 display components 7 hinge cover
right touchpad 9 display panel illustrated 18
buttons illustrated 18 spare part number 18
power 10 spare part number 18 HP PC Hardware Diagnostics UEFI
downloading 72
C E starting 71
cables electrostatic discharge (ESD) 23, 24 using 71
spare part numbers 20 preventing damage 23, 24, 25 HP PC Hardware Diagnostics Windows
camera esc key, identifying accessing 69, 70
identifying 7 keys downloading 70
illustrated 18 esc 11 installing 71
spare part number 18 using 69
camera light, identifying 7 HP Recovery media
caps lock light 9 recovery 66

Index 83
 HP Sure Recover 67 power connector solid-state drive
identifying 5 illustrated 15
I power connector cable removal and replacement 35
illustrated parts catalog 15 illustrated 15 spare part number 15
internal microphones, identifying 7 removal 57 spare part numbers 19
spare part number 15 specifications 76, 77
J spare part numbers 57 solid-state drive board
jacks power cord removal 38
audio-out (headphone)/audio-in requirements for all countries spare part numbers 38
(microphone) combo, 79 spare part country codes 59
identifying 6 requirements for specific speaker
countries and regions 79 illustrated 15
K set requirements 79 removal 58
keyboard power cords, spare part numbers spare part number 15
product description 3 21 spare part numbers 58
keyboard with top cover product description speakers, identifying 10
spare part numbers 59 keyboard 3 special keys, using 11
keys pointing device 3 specifications
action 11 ports 3 computer 75
fn 11 product name and number, display 75
Windows 11 computer 12 hard drive 75
solid-state drive 76, 77
L R static electricity 23, 24, 25
labels recovery 65, 66 system board
Bluetooth 12 discs 66 illustrated 15
regulatory 12 media 66 removal 48
serial number 12 USB flash drive 66 spare part number 15
service 12 recovery media 65 spare part numbers 48
wireless certification 12 creating using HP Cloud Recovery system restore point, creating 65
WLAN 12 Download Tool 65
left side components 6 creating using Windows tools 65 T
lights regulatory information top cover/keyboard
camera 7 regulatory label 12 illustrated 15
caps lock 9 wireless certification labels 12 spare part number 15
mute 9 Remote HP PC Hardware Diagnostics touchpad
mute light, identifying 9 UEFI settings illustrated 15
customizing 73 spare part number 15
M using 72 touchpad button board
memory card reader 5 removal and replacement removal 42
memory modules procedures 29 spare part numbers 42
removal 36 solid-state drive 35 touchpad cable
spare part numbers 36 restoring 65 spare part number 20
right side components 5 touchpad zone, identifying 9
P transporting guidelines 23, 27
packaging guidelines 23, 27 S traveling with the computer 12
pointing device, product Screw Kit, spare part number 21
description 3 serial number, computer 12 U
ports service labels, locating 12 USB board
product description 3 slots illustrated 15
USB SuperSpeed 5 memory card reader 5 removal 40
power button, identifying 10

84 Index
 spare part number 15
spare part numbers 40
USB board cable
spare part number 20
USB SuperSpeed ports
identifying 5

V
vent, identifying 10

W
Windows
backup 65
recovery media 65
system restore point 65
Windows key, idenitfying 11
Windows tools, using 65
wireless antennas
illustrated 18
spare part number 18
wireless antennas, identifying 7
wireless certification label 12
WLAN antennas, identifying 7
WLAN device 12
WLAN label 12
WLAN module
removal 34
spare part numbers 34
workstation guidelines 23, 24

Index 85
86 Index