Maintenance and Service Guide

HP Spectre x360 13 Convertible PC

IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2019 HP Development Company, Product notice Software terms
L.P.
This guide describes features that are common By installing, copying, downloading, or otherwise
Bluetooth is a trademark owned by its proprietor to most models. Some features may not be using any software product preinstalled on this
and used by HP Inc. under license. Intel, Core, available on the computer. computer, you agree to be bound by the terms
and Thunderbolt are trademarks of Intel of the HP End User License Agreement (EULA). If
Corporation in the U.S. and other countries. Not all features are available in all editions or you do not accept these license terms, the sole
Windows is either a registered trademark or versions of Windows. Systems may require remedy is to return the entire unused product
trademark of Microsoft Corporation in the United upgraded and/or separately purchased (hardware and software) within 14 days for a full
States and/or other countries.The microSD logo hardware, drivers, software or BIOS update to refund subject to the refund policy of the seller.
and microSD are trademarks of SD-3C LLC. take full advantage of Windows functionality.
DisplayPort and the DisplayPort logo are Windows 10 is automatically updated, which is For any further information or to request a full
trademarks owned by the Video Electronics always enabled. ISP fees may apply and refund of the price of the computer, please
Standards Association (VESA) in the United additional requirements may apply over time for contact the seller.
States and other countries. updates. Go to http://www.microsoft.com for
details.
The information contained herein is subject to
change without notice. The only warranties for To access the latest user guides, go to
HP products and services are set forth in http://www.hp.com/support, and follow
the express warranty statements accompanying the instructions to find the product. Then select
such products and services. Nothing herein User Guides.
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: September 2019

Document Part Number: L71008-001

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on a lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows
or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface
temperature limits.

iii
iv Safety warning notice
Table of contents

1 Product description .................................................................................................................................................................................. 1

2 Getting to know the computer ................................................................................................................................................................ 4

Locating hardware .................................................................................................................................................................... 4
Locating software ..................................................................................................................................................................... 4
Right side ................................................................................................................................................................................... 5
Left side ..................................................................................................................................................................................... 7
Display ........................................................................................................................................................................................ 8
Keyboard area ........................................................................................................................................................................... 9
Touchpad ............................................................................................................................................................... 9
Lights ................................................................................................................................................................... 10
Fingerprint reader ............................................................................................................................................. 11
Special keys ........................................................................................................................................................ 12
Bottom ..................................................................................................................................................................................... 13
Rear .......................................................................................................................................................................................... 14
Labels ....................................................................................................................................................................................... 14

3 Illustrated parts catalog ........................................................................................................................................................................ 16

Computer major components .............................................................................................................................................. 16
Miscellaneous parts ............................................................................................................................................................... 27

4 Removal and replacement procedures preliminary requirements ................................................................................................ 29

Tools required ......................................................................................................................................................................... 29
Service considerations .......................................................................................................................................................... 29
Plastic parts ........................................................................................................................................................ 29
Cables and connectors ..................................................................................................................................... 29
Drive handling .................................................................................................................................................... 30
Electrostatic discharge damage .......................................................................................................................................... 30
Packaging and transporting guidelines .............................................................................................................................. 31
Workstation guidelines .......................................................................................................................................................... 32
Equipment guidelines ............................................................................................................................................................ 32

5 Removal and replacement procedures .............................................................................................................................................. 34

Component replacement procedures ................................................................................................................................. 34
Bottom cover ...................................................................................................................................................... 34
Battery ................................................................................................................................................................. 36

v
 WWAN module ................................................................................................................................................... 38
Solid-state drive ................................................................................................................................................ 40
Audio jack board cable ...................................................................................................................................... 42
Audio jack board ................................................................................................................................................ 43
Display assembly ............................................................................................................................................... 44
Speakers ............................................................................................................................................................. 48
WWAN antenna .................................................................................................................................................. 50
Fingerprint reader module ............................................................................................................................... 52
Fingerprint reader module cable .................................................................................................................... 54
Touchpad cable .................................................................................................................................................. 55
Touchpad ............................................................................................................................................................ 56
System board ..................................................................................................................................................... 57
Fan/heat sink assembly .................................................................................................................................... 61
Keyboard ............................................................................................................................................................. 63
Infrared sensor board ....................................................................................................................................... 68
Infrared sensor board cable ............................................................................................................................. 69

6 Using Setup Utility (BIOS) ...................................................................................................................................................................... 70

Starting Setup Utility (BIOS) .................................................................................................................................................. 70
Updating Setup Utility (BIOS) ................................................................................................................................................ 70
Determining the BIOS version ......................................................................................................................... 70
Downloading a BIOS update ............................................................................................................................ 71

7 Using HP PC Hardware Diagnostics ..................................................................................................................................................... 72

Using HP PC Hardware Diagnostics Windows (select products only) ............................................................................ 72
Downloading HP PC Hardware Diagnostics Windows ................................................................................. 72
Downloading the latest HP PC Hardware Diagnostics Windows version ............................. 73
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ................................................................................................................... 73
Installing HP PC Hardware Diagnostics Windows ......................................................................................... 73
Using HP PC Hardware Diagnostics UEFI ............................................................................................................................ 73
Starting HP PC Hardware Diagnostics UEFI ................................................................................................... 74
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ...................................................... 74
Downloading the latest HP PC Hardware Diagnostics UEFI version ..................................... 74
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select
products only) ............................................................................................................................... 74
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ...................................................... 75
Downloading Remote HP PC Hardware Diagnostics UEFI .......................................................................... 75
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...................... 75
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ... 75
Customizing Remote HP PC Hardware Diagnostics UEFI settings ............................................................ 75

vi
8 Specifications .......................................................................................................................................................................................... 77
Computer specifications ........................................................................................................................................................ 77

9 Backing up, restoring, and recovering ................................................................................................................................................. 79

Backing up information and creating recovery media ..................................................................................................... 79
Using Windows tools ......................................................................................................................................... 79
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) .......... 79
Restoring and recovery ......................................................................................................................................................... 80
Restoring, resetting, and refreshing using Windows tools ......................................................................... 80
Recovering using HP Recovery media ............................................................................................................ 80
Changing the computer boot order ................................................................................................................ 80
Using HP Sure Recover (select products only) .............................................................................................. 81

10 Power cord set requirements ............................................................................................................................................................ 82

Requirements for all countries ............................................................................................................................................ 82
Requirements for specific countries and regions ............................................................................................................. 83

11 Recycling ............................................................................................................................................................................................... 85

Index ............................................................................................................................................................................................................. 86

vii
viii
1 Product description

Table 1-1 Product components and descriptions

Category Description

Product Name HP Spectre x360 13 Convertible PC (model numbers 13-aw0001 through 13-aw0999; CTO model number 13t-
aw000)

Processors Intel® Core™ i7-1065G7 1.3-GHz (turbo up to 3.9-GHz) processor (3200 MHz FSB, 8-MB L3 cache, quad core,
12 W)

Intel Core i5-1035G4 1.1-GHz (turbo up to 3.7-GHz) processor (3200 MHz FSB, 6-MB L3 cache, quad core, 12 W)

Chipset Intel integrated soldered on circuit (SoC)

Graphics Graphics Card: Intel Iris® Plus integrated brand graphics

Panel ● 13.3-in., ultra high-definition (UHD) (3840×2160), brightview, organic light emitting diodes (OLED),
ultraslim (1.275-mm, 3.67-mm bent), UWVA, 400 nits, 96% NTSC, DCI-P3 100%, embedded DisplayPort
(eDP)+panel self refresh (PSR), antireflection (AR), touchscreen display assembly with narrow bezel (HDR
mode)

● 13.3-in., UHD (3840×2160), brightview, OLED, ultraslim (1.275-mm, 3.67-mm bent), UWVA, 400 nits, 96%
NTSC, DCI-P3 100%, eDP+PSR, touchscreen display assembly with narrow bezel (HDR mode)

● 13.3-in., full high-definition (FHD) (1920×1080), brightview, white light emitting diode (WLED), ultraslim III
(2.0-mm, 3.8-mm bent), UWVA, 1000 nits sharing, 150 nits sharing, 72% NTSC, eDP+PSR, AR, touchscreen
display assembly

● 13.3-in., FHD (1920×1080), brightview, WLED, ultraslim III (2.0-mm, 3.8-mm bent), UWVA, 400 nits, 72%
NTSC, eDP+PSR, AR, low power touchscreen display assembly

● 13.3-in., FHD (1920×1080), brightview, WLED, ultraslim III (2.0-mm, 3.8-mm bent), UWVA, 400 nits, 72%
NTSC, eDP+PSR, low power touchscreen display assembly

Memory Support for LPDDR4x-3200, 1.2 V system memory

Support for 16-GB (32 GB×32) or 8-GB of system memory (16 GB×32)

Storage Solid-state drive:

● 2-TB, 2280, peripheral component interconnect express-3×4 (PCIe), non-volatile memory express (NVMe),
Secure Seal (SS) solid-state drive with three-layer cell (TLC)

● 1-TB, 2280, PCIe-3×4, NVMe, SS solid-state drive with TLC

● 1-GB, 2280, PCIe-3×2×2, NVMe, solid-state drive+32-GB 3D XPoint

● 512-GB, 2280, PCIe-3×4, NVMe, SS solid-state drive with TLC

● 512-GB, 2280, PCIe-3×2×2, NVMe, solid-state drive+32-GB 3D XPoint

● 256-GB, 2280, PCIe-3×4, NVMe, SS solid-state drive with TLC

Audio and video Audio:

● Bang and Olufsen Audio Control

● Dual speakers

● Support for HP Audio Boost

● Support for Far Field Cortana

Camera: Integrated one-piece fixed HD 720p infrared camera

1
 Table 1-1 Product components and descriptions (continued)

Category Description

Audio and video Microphones: Dual-array microphone

(continued)

Optical drive Optional external DVD+/-RW DL SuperMulti, 9.5-mm tray load, SATA

Wireless Integrated wireless wide area network (WWAN) option (optional): Intel XMM™ 7560 LTE-Advanced Pro (Cat16)
WWAN module with 4 antennas

Wireless local area network (WLAN) option: Intel Wi-Fi 6 AX201 + Bluetooth 5.0 non-vPro 802.11ax 2×2, MU-
MIMO, supporting gigabit file transfer speeds with 2 antennas

External media cards HP MultiFormat microSD™ media card reader

Nano SIM

Internal card expansion One next generation form factor (NGFF) slot for solid-state drive

One NGFF slot for WWAN module (only on computer models equipped with WWAN)

Ports ● Audio-out (headphone)/audio-in (microphone) combo jack

● USB 3.1 Type-A Gen. 1 port

● USB 3.1 Type-C Gen. 2 Thunderbolt™ port (2)

Security ● Fingerprint reader: Windows Hello

● Webcam kill switch

● Infrared camera: Windows Hello

● Microphone mute with on/off key on keyboard

● Trusted Platform Module (TPM) 2.0 - Discrete

Sensor ● Accelerometer

● Accelerometer+Gyroscope+eCompass

● Infrared thermal sensor

Power requirements Support for the following AC adapters:

65-W HP Smart AC adapter (non-PFC, slim, USB Type-C, straight, 1.0-m)

65-W HP Smart AC adapter (non-PFC, USB Type-C, RC, 1.0-m)

Support for a 4-cell, 60.7-Wh, 3.946-Ah, Li-ion battery

Operating system ● Windows® 10 Home 64-bit

● Windows 10 Home 64-bit Advanced

● Windows 10 Home 64-bit Advanced Single Language

● Windows 10 Home 64-bit High-End Chinese Market CPP

● Windows 10 Home 64-bit Plus

● Windows 10 Home 64-bit Plus Single Language

● Windows 10 Home 64-bit Plus Single Language Africa Market PPP

● Windows 10 Home 64-bit Plus Single Language APAC EM PPP

● Windows 10 Home 64-bit Plus Single Language India Market PPP

● Windows 10 Home 64-bit Plus Single Language Indonesia Market PPP

2 Chapter 1 Product description

Table 1-1 Product components and descriptions (continued)

Category Description

● Windows 10 Professional 64-bit

3
 2 Getting to know the computer

The computer features top-rated components. This chapter provides details about the components, where they
are located, and how they work.

Locating hardware
To find out what hardware is installed on the computer:
▲ Type device manager in the taskbar search box, and then select the Device Manager app.

A list displays all the devices installed on the computer.

For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).

Locating software
To find out what software is installed on the computer:
▲ Right-click the Start button, and then select Apps and Features.

4 Chapter 2 Getting to know the computer

Right side

Table 2-1 Right-side components and their descriptions

Component Description

(1) microSD™ memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing

the computer.

2. Insert the card into the memory card reader, and then press
in on the card until it is firmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the memory

card reader.

(2) Camera privacy switch Turns the camera off and on.

(3) USB Type-C power connector and Thunderbolt™ Connects an AC adapter that has a USB Type-C connector,
port with HP Sleep and Charge supplying power to the computer and, if needed, charging
the computer battery.

– and –

Even when the computer is off, connects and charges most USB
devices that have a Type-C connector, such as a cell phone,
camera, activity tracker, or smartwatch, and provides high-speed
data transfer.

– and –

Connects a display device that has a USB Type-C connector,

providing DisplayPort™ output.

NOTE: The computer may also support a Thunderbolt

docking station.

NOTE: Cables and/or adapters (purchased separately) may

be required.

(4) AC adapter and battery light ● White: The AC adapter is connected and the battery is
fully charged.

● Blinking white: The AC adapter is disconnected and

the battery has reached a low battery level.

● Amber: The AC adapter is connected and the battery

is charging.

Right side 5
 Table 2-1 Right-side components and their descriptions (continued)

Component Description

(4) AC adapter and battery light (continued) ● Off: The battery is not charging.

(5) USB Type-C power connector and Thunderbolt Connects an AC adapter that has a USB Type-C connector,
port with HP Sleep and Charge supplying power to the computer and, if needed, charging
the computer battery.

– and –

Even when the computer is off, connects and charges most USB
devices that have a Type-C connector, such as a cell phone,
camera, activity tracker, or smartwatch, and provides high-speed
data transfer.

– and –

Connects a display device that has a USB Type-C connector,

providing DisplayPort output.

NOTE: The computer may also support a Thunderbolt

docking station.

NOTE: Cables and/or adapters (purchased separately) may

be required.

6 Chapter 2 Getting to know the computer

Left side

Table 2-2 Left-side components and their descriptions

Component Description

(1) Power light ● On: The computer is on.

● Off: The computer is off, in Hibernation, or in the Sleep state.

(2) Power button ● When the computer is off, press the button to turn on
the computer.

● When the computer is on, press the button briefly to

initiate Sleep.

● When the computer is in the Sleep state, press the button

briefly to exit Sleep (select products only).

● When the computer is in Hibernation, press the button

briefly to exit Hibernation.

IMPORTANT: Pressing and holding down the power button

results in the loss of unsaved information.

If the computer has stopped responding and shutdown

procedures are ineffective, press and hold the power button down
for at least 5 seconds to turn off the computer.

(3) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones,
combo jack earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone microphones.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety, and
Environmental Notices.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and

then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

(4) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
even when the computer is off, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.

(5) Nano SIM card slot (select products only) Supports a wireless subscriber identity module (SIM) card. The SIM
card slot is located on the left side of the computer.

Left side 7
 Display

Table 2-3 Display components and their descriptions

Component Description

(1) Camera light On: The camera is in use.

(2) Internal microphones Record sound.

(3) Camera Allows you to video chat, record video, and record still images.
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.

NOTE: Camera functions vary depending on the camera

hardware and software installed on the product.

(4) WLAN antennas* Send and receive wireless signals to communicate with WLANs.

(5) WWAN antennas (select products only)* Send and receive wireless signals to communicate with WWANs.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to the country or region.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.

8 Chapter 2 Getting to know the computer

Keyboard area
Touchpad

Table 2-4 Touchpad components and their descriptions

Component Description

(1) Touchpad zone Reads finger gestures to move the pointer or activate items on
the screen.

(2) Left control zone Textured area that allows you to perform additional gestures.

(3) Right control zone Textured area that allows you to perform additional gestures.

Keyboard area 9
 Lights

Table 2-5 Lights and their descriptions

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all
capital letters.

(2) Mute light ● On: Computer sound is off.

● Off: Computer sound is on.

(3) Microphone mute light ● On: Microphone is off.

● Off: Microphone is on.

10 Chapter 2 Getting to know the computer

Fingerprint reader

Table 2-6 Fingerprint reader and its description

Component Description

Fingerprint reader Allows a fingerprint logon to Windows, instead of a

password logon.

Keyboard area 11
 Special keys

Table 2-7 Special keys and their descriptions

Component Description

(1) esc key Displays system information when pressed in combination

with the fn key.

(2) fn key Executes specific functions when pressed in combination

with another key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start menu.

(4) Action keys Execute frequently used system functions.

12 Chapter 2 Getting to know the computer

Bottom

Table 2-8 Bottom components and their descriptions

Component Description

(1) Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.

(2) Speakers Produce sound.

Bottom 13
 Rear

Table 2-9 Rear component and its description

Component Description

Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.

Labels
The labels affixed to the computer provide information you may need when you troubleshoot system problems
or travel internationally with the computer. Labels may be in paper form or imprinted on the product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer,
inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.

● Service label—Provides important information to identify the computer. When contacting support,
the serial number, the product number, or the model number may be required. Locate this information
before contacting support.
The service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on the computer.

Table 2-10 Service label components

Component

(1) HP product name

(2) Model number

(3) Product ID

(4) Serial number

(5) Warranty period

14 Chapter 2 Getting to know the computer

 Table 2-11 Service label components

Component

(1) HP product name

(2) Product ID

(3) Serial number

(4) Warranty period

● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

Labels 15
 3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow
the on-screen instructions.
NOTE: Details about the computer, including model number, serial number, product identification, and length
of warranty, are on the service tag at the bottom of the computer. See Labels on page 14 for details.

16 Chapter 3 Illustrated parts catalog

Table 3-1 Computer component descriptions and spare part information

Item Component Spare part number

(1) Display assembly:

13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, AR, L75192-001
touchscreen display assembly with narrow bezel in natural silver finish

13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, AR, L72404-001
touchscreen display assembly with narrow bezel in nightfall black finish

13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, AR, L75196-001
touchscreen display assembly with narrow bezel in Poseidon blue finish

Computer major components 17

 Table 3-1 Computer component descriptions and spare part information (continued)

Item Component Spare part number

13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, touchscreen L75194-001
display assembly with narrow bezel in natural silver finish

13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, touchscreen L72406-001
display assembly with narrow bezel in nightfall black finish

13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, touchscreen L75198-001
display assembly with narrow bezel in Poseidon blue finish

13.3-in., FHD (1920×1080), brightview, WLED, ultraslim III, UWVA, 1000 nits sharing, 150 nits, L75191-001
eDP+PSR, AR, touchscreen display assembly in natural silver finish

13.3-in., FHD (1920×1080), brightview, WLED, ultraslim III, UWVA, 1000 nits sharing, 150 nits, L72403-001
eDP+PSR, AR, touchscreen display assembly in nightfall black finish

13.3-in., FHD (1920×1080), brightview, WLED, ultraslim III, UWVA, 1000 nits sharing, 150 nits, L75195-001
eDP+PSR, AR, touchscreen display assembly in Poseidon blue finish

13.3-in., FHD (1920×1080), brightview, WLED, ultraslim III, UWVA, 400 nits, eDP+PSR, AR, low L75193-001
power touchscreen display assembly in natural silver finish

13.3-in., FHD (1920×1080), brightview, WLED, ultraslim III, UWVA, 400 nits, eDP+PSR, AR, low L72405-001
power touchscreen display assembly in nightfall black finish

13.3-in., FHD (1920×1080), brightview, WLED, ultraslim III, UWVA, 400 nits, eDP+PSR, AR, low L75197-001
power touchscreen display assembly in Poseidon blue finish

(2a) Top cover:

For use only on computer models not equipped with WWAN capability in all countries and/or L72408-001
regions except Japan in natural silver finish

For use only on computer models not equipped with WWAN capability in Japan in natural L74817-001
silver finish

For use only on computer models equipped with WWAN capability in all countries and/or regions L72410-001
except Japan in nightfall black finish

For use only on computer models equipped with WWAN capability in Japan in nightfall L74819-001
black finish

For use only on computer models not equipped with WWAN capability in all countries and/or L72407-001
regions except Japan in nightfall black finish

For use only on computer models not equipped with WWAN capability in Japan in nightfall L74816-001
black finish

For use only on computer models not equipped with WWAN capability in all countries and/or L72409-001
regions except Japan in Poseidon blue finish

For use only on computer models not equipped with WWAN capability in Japan in Poseidon L74818-001
blue finish

(3a) Infrared sensor board (does not include cable) L71968-001

(3b) Infrared sensor board cable L71960-001

(4a) Keyboard with backlight and privacy filter in natural silver finish (includes backlight cable and keyboard cable):

For use in Belgium L72387-A41

For use in Bulgaria L72387-261

For use in Canada L72387-DB1

18 Chapter 3 Illustrated parts catalog

Table 3-1 Computer component descriptions and spare part information (continued)

Item Component Spare part number

For use in the Czech Republic and Slovakia L72387-FL1

For use in Denmark, Finland, and Norway L72387-DH1

For use in France L72387-051

For use in Germany L72387-041

For use in Greece L72387-151

For use in Hungary L72387-211

For use in Israel L72387-BB1

For use in Italy L72387-061

For use in Japan L72387-291

For use in Latin America L72387-161

For use in the Netherlands L72387-331

For use in Portugal L72387-131

For use in Romania L72387-271

For use in Russia L72387-251

For use in Saudi Arabia L72387-171

For use in Slovenia L72387-F81

For use in South Korea L72387-AD1

For use in Spain L72387-071

For use in Switzerland L72387-BG1

For use in Taiwan L72387-AB1

For use in Thailand L72387-281

For use in Turkey L72387-141

For use in Uruguay L72387-BD1

For use in the United Kingdom L72387-031

For use in the United States L72387-001

Keyboard with backlight in natural silver finish (includes backlight cable and keyboard cable):

In ghost white finish:

For use in Belgium L73750-A41

For use in Bulgaria L73750-261

For use in Canada L73750-DB1

For use in the Czech Republic and Slovakia L73750-FL1

For use in Denmark, Finland, and Norway L73750-DH1

For use in France and Africa L73750-FM1

Computer major components 19

 Table 3-1 Computer component descriptions and spare part information (continued)

Item Component Spare part number

For use in Germany L73750-041

For use in Greece L73750-151

For use in Hungary L73750-211

For use in Israel L73750-BB1

For use in Italy L73750-061

For use in Japan L73750-291

For use in Latin America L73750-161

For use in the Netherlands L73750-331

For use in Portugal L73750-131

For use in Romania L73750-271

For use in Russia L73750-251

For use in Saudi Arabia L73750-171

For use in Slovenia L73750-F81

For use in South Korea L73750-AD1

For use in Spain L73750-071

For use in Switzerland L73750-BG1

For use in Taiwan L73750-AB1

For use in Thailand L73750-281

For use in Turkey L73750-141

For use in Uruguay L73750-BD1

For use in the United Kingdom L73750-031

For use in the United States L73750-001

Keyboard with backlight and privacy filter in nightfall black finish (includes backlight cable and keyboard cable):

For use in Belgium L72385-A41

For use in Bulgaria L72385-261

For use in Canada L72385-DB1

For use in the Czech Republic and Slovakia L72385-FL1

For use in Denmark, Finland, and Norway L72385-DH1

For use in France L72385-051

For use in Germany L72385-041

For use in Greece L72385-151

For use in Hungary L72385-211

For use in Israel L72385-BB1

20 Chapter 3 Illustrated parts catalog

Table 3-1 Computer component descriptions and spare part information (continued)

Item Component Spare part number

For use in Italy L72385-061

For use in Japan L72385-161

For use in Latin America L72385-161

For use in the Netherlands L72385-331

For use in Portugal L72385-131

For use in Romania L72385-271

For use in Russia L72385-251

For use in Saudi Arabia L72385-171

For use in Slovenia L72385-F81

For use in South Korea L72385-AD1

For use in Spain L72385-071

For use in Switzerland L72385-BG1

For use in Taiwan L72385-AB1

For use in Thailand L72385-281

For use in Turkey L72385-141

For use in Uruguay L72385-BD1

For use in the United Kingdom L72385-031

For use in the United States L72385-001

Keyboard with backlight in nightfall black finish (includes backlight cable and keyboard cable):

For use in Belgium L73748-A41

For use in Bulgaria L73748-261

For use in Canada L73748-DB1

For use in the Czech Republic and Slovakia L73748-FL1

For use in Denmark, Finland, and Norway L73748-DH1

For use in France L73748-051

For use in Germany L73748-041

For use in Greece L73748-151

For use in Hungary L73748-211

For use in Israel L73748-BB1

For use in Italy L73748-061

For use in Japan L73748-291

For use in Latin America L73748-161

For use in the Netherlands L73748-331

Computer major components 21

 Table 3-1 Computer component descriptions and spare part information (continued)

Item Component Spare part number

For use in Portugal L73748-131

For use in Romania L73748-271

For use in Russia L73748-251

For use in Saudi Arabia L73748-171

For use in Slovenia L73748-F81

For use in South Korea L73748-AD1

For use in Spain L73748-071

For use in Switzerland L73748-BG1

For use in Taiwan L73748-AB1

For use in Thailand L73748-281

For use in Turkey L73748-141

For use in Uruguay L73748-BD1

For use in the United Kingdom L73748-031

For use in the United States L73748-001

Keyboard with backlight and privacy filter in Poseidon blue finish (includes backlight cable and keyboard cable):

For use in Belgium L72386-A41

For use in Bulgaria L72386-261

For use in Canada L72386-DB1

For use in the Czech Republic and Slovakia L72386-FL1

For use in Denmark, Finland, and Norway L72386-DH1

For use in France L72386-051

For use in Germany L72386-041

For use in Greece L72386-151

For use in Hungary L72386-211

For use in Israel L72386-BB1

For use in Italy L72386-061

For use in Japan L72386-291

For use in Latin America L72386-161

For use in the Netherlands L72386-331

For use in Portugal L72386-131

For use in Romania L72386-271

For use in Russia L72386-251

For use in Saudi Arabia L72386-171

22 Chapter 3 Illustrated parts catalog

Table 3-1 Computer component descriptions and spare part information (continued)

Item Component Spare part number

For use in Slovenia L72386-F81

For use in South Korea L72386-AD1

For use in Spain L72386-071

For use in Switzerland L72386-BG1

For use in Taiwan L72386-AB1

For use in Thailand L72386-281

For use in Turkey L72386-141

For use in Uruguay L72386-BD1

For use in the United Kingdom L72386-031

For use in the United States L72386-001

Keyboard with backlight in Poseidon blue finish (includes backlight cable and keyboard cable):

In ghost white finish:

For use in Belgium L73749-A41

For use in Bulgaria L73749-261

For use in Canada L73749-DB1

For use in the Czech Republic and Slovakia L73750-FL1

For use in Denmark, Finland, and Norway L73749-DH1

For use in France and Africa L73749-FM1

For use in Germany L73749-041

For use in Greece L73749-151

For use in Hungary L73749-211

For use in Israel L73749-BB1

For use in Italy L73749-061

For use in Japan L73749-291

For use in Latin America L73749-161

For use in the Netherlands L73749-331

For use in Portugal L73749-131

For use in Romania L73749-271

For use in Russia L73749-251

For use in Saudi Arabia L73749-171

For use in Slovenia L73749-F81

For use in South Korea L73749-AD1

For use in Spain L73749-071

Computer major components 23

 Table 3-1 Computer component descriptions and spare part information (continued)

Item Component Spare part number

For use in Switzerland L73749-BG1

For use in Taiwan L73749-AB1

For use in Thailand L73749-281

For use in Turkey L73749-141

For use in Uruguay L73749-BD1

For use in the United Kingdom L73749-031

For use in the United States L73749-001

(4b) Keyboard brackets (not available as a spare part)

Keyboard Foil Kit (not illustrated, for use only on computer models equipped with WWAN L74820-001
capability and a keyboard with backlight)

Power button (not illustrated):

In natural silver finish L74814-001

In nightfall black finish L74815-001

In Poseidon blue finish L72402-001

(5a) Touchpad (includes touchpad bracket, does not include touchpad cable):

In natural silver finish L71966-001

In nightfall black finish L71965-001

In Poseidon blue finish L71967-001

(5b) Touchpad cable L71958-001

(6) System board (includes processor and replacement thermal material):

Equipped with an Intel Core i7-1065G7 1.3-GHz (turbo up to 3.9-GHz) processor (3200 MHz FSB, L71987-601
8-MB L3 cache, quad core, 12 W), a UMA graphics subsystem, 16-GB of system
memory, the Windows 10 operating system, for use only on computer models equipped
with WWAN capability

Equipped with an Intel Core i7-1065G7 1.3-GHz (turbo up to 3.9-GHz) processor (3200 MHz FSB, L71986-601
8-MB L3 cache, quad core, 12 W), a UMA graphics subsystem, 16-GB of system
memory, the Windows 10 operating system, for use only on computer models equipped with an
OLED display assembly

Equipped with an Intel Core i7-1065G7 1.3-GHz (turbo up to 3.9-GHz) processor (3200 MHz FSB, L71988-601
8-MB L3 cache, quad core, 12 W), a UMA graphics subsystem, 16-GB of system memory,
and the Windows 10 operating system

Equipped with an Intel Core i7-1065G7 1.3-GHz (turbo up to 3.9-GHz) processor (3200 MHz FSB, L71989-601
8-MB L3 cache, quad core, 12 W), a UMA graphics subsystem, 8-GB of system memory,
and the Windows 10 operating system

Equipped with an Intel Core i5-1035G4 1.1-GHz (turbo up to 3.7-GHz) processor (3200 MHz FSB, L71985-601
6-MB L3 cache, quad core, 12 W), a UMA graphics subsystem, 8-GB of system memory,
and the Windows 10 operating system

System Board Foil Kit (not illustrated, for use only on computer models equipped with WWAN L72399-001
capability and a keyboard with backlight)

24 Chapter 3 Illustrated parts catalog

Table 3-1 Computer component descriptions and spare part information (continued)

Item Component Spare part number

System Board Mylar Kit (not illustrated, for use only on computer models equipped with WWAN L72400-001
capability and a keyboard with backlight)

(7a) Audio jack board (does not include cable) L71969-001

(7b) Audio jack board cable L71959-001

(8a) Solid-state drive:

2-TB, PCIe, NVMe, solid-state drive with TLC L71983-001

1-TB, PCIe, NVMe, solid-state drive with TLC L71979-001

512-GB, PCIe, NVMe, solid-state drive with TLC L71984-001

256-GB, PCIe, NVMe, solid-state drive with TLC L71982-001

1-TB, PCIe, NVMe+32-GB 3D XPoint solid-state drive L71980-001

512-GB, PCIe, NVMe+32-GB 3D XPoint solid-state drive L71981-001

(8b) Solid-state drive shield (not available as a spare part)

(9a) Fingerprint reader module:

In natural silver finish L71963-001

In nightfall black finish L71964-001

In Poseidon blue finish L71962-001

(9b) Fingerprint reader module cable L71957-001

(9c) Fingerprint reader module bracket (not available as a spare part)

(10) Intel XMM 7560 LTE-Advanced Pro (Cat16) WWAN module with 4 antennas L40752-005

(11) Fan/heat sink assembly L71961-001

(12) Speakers (includes left and right speakers, cables, and rubber isolator):

For use only on computer models equipped with WWAN capability L71977-001

For use only on computer models not equipped with WWAN capability L71978-001

Speaker Gasket Kit (not illustrated, for use only with Speaker Kit with spare part number L72401-001
L71977-001)

Speaker Sponge Kit (not illustrated) L81716-001

(13) WWAN Antenna Kit L72398-001

and
(14)

(15) Battery (4-cell, 60.7-Wh, 3.946-Ah, Li-Ion, includes cable) L60373-005

(16) Bottom cover (includes shielding, heat sink grounding pads, and the RJ-45 cover):

In natural silver finish L71954-001

In nightfall black finish for use only on computer models with WWAN capability L71956-001

In nightfall black finish for use only on computer models without WWAN capability L71955-001

In Poseidon blue finish L71953-001

Computer major components 25

 Table 3-1 Computer component descriptions and spare part information (continued)

Item Component Spare part number

Rubber Foot Kit (not illustrated):

In natural silver finish L71974-001

In nightfall black finish L71975-001

In Poseidon blue finish L71973-001

SIM tray (not illustrated; in nightfall black finish, for use only on computer models equipped L75185-001
with WWAN capability)

USB door (not illustrated):

In natural silver finish L71971-001

In nightfall black finish L71972-001

In Poseidon blue finish L71970-001

26 Chapter 3 Illustrated parts catalog

Miscellaneous parts
Table 3-2 Miscellaneous components and descriptions

Component Spare part number

AC adapter:

65-W HP Smart AC adapter (non-PFC, slim, USB Type-C, straight, 1.0-m) L04650-850

65-W HP Smart AC adapter (non-PFC, USB Type-C, RC, 1.0-m) L32392-001

Duck head adapter (C5NS sticker, premium, black):

For use in India L33157-001

For use in Japan L50818-006

For use in the People’s Republic of China L50818-005

Adapters:

HP Elite USB Type–C MultiPort Hub L39752-001

HP USB External DVD-RW Drive 747080-001

HP USB–to–Gigabit RJ45 Adapter 829941-001

HP USB Type-C–to–HDMI 2.0 Adapter 829941-001

HP USB Type-C–to–MultiPort Hub 935325-001

HP USB Type-C–to–RJ45 Adapter 855560-001

HP USB Type-C–to–USB Type-A Dongle 833960-001

HP USB Type-C–to–USB Type-A Hub 916838-001

HP USB Type-C–to–VGA Adapter 831751-001

Pen:

In ash silver finish, Impreza 929863-001

In natural silver finish, Impreza 929863-002

Pen tip:

Cadillac/Sunwoda L04536-001

Impreza/Sunwoda L04536-002

Power cord (C5 connector, 1.0-m, FDH sticker, conventional):

For use in Argentina L30811-001

For use in Australia L22327-001

For use in Denmark L22322-001

For use in Europe L22321-001

For use in India L36820-001

For use in Israel L22323-001

For use in Italy L30813-001

For use in Japan L22330-001

Miscellaneous parts 27
 Table 3-2 Miscellaneous components and descriptions (continued)

Component Spare part number

For use in North America L22319-001

For use in the People’s Republic of China L36823-001

For use in South Africa L22325-001

For use in South Korea L22328-001

For use in Switzerland L22324-001

For use in Taiwan L22329-001

For use in Thailand L22326-001

For use in the United Kingdom L22320-001

Screw Kit L71976-001

HP 13.3-in black sleeve L78253-001

28 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures
preliminary requirements

Tools required
You will need the following tools to complete the removal and replacement procedures:
● Flat-bladed screw driver
● Magnetic screw driver
● Torx5 screw driver
● Phillips P0 and P1 screw drivers

Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.

Plastic parts
IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic.

Cables and connectors

IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or
snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

Tools required 29
 Drive handling
IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether
the computer is off or in Hibernation, turn the computer on, and then shut it down through
the operating system.
● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
● Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive
tray is closed.
● Handle drives on surfaces covered with at least 2.54 cm (one in.) of shock-proof foam.
● Avoid dropping drives from any height onto any surface.
● After removing a hard drive or an optical drive, place it in a static-proof bag.
● Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
● Avoid exposing a drive to temperature extremes or liquids.
● If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in
many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.

IMPORTANT: To prevent damage to the tablet when you are removing or installing internal components,
observe these precautions:
● Keep components in their electrostatic-safe containers until you are ready to install them.
● Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.
● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
● If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by different activities.

IMPORTANT: A product can be degraded by as little as 700 V.

30 Chapter 4 Removal and replacement procedures preliminary requirements

 Table 4-1 Typical electrostatic voltage levels

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from polystyrene foam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Packaging and transporting guidelines 31

 Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
● Use conductive field service tools, such as cutters, screw drivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and polystyrene foam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items
only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.

Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of 1 MΩ ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly
against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect
a wrist strap.
● When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive floors
or dissipative floor mats, use foot straps on both feet with a minimum of 1 MΩ ±10% resistance between
the operator and ground. To be effective, the conductive must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
● Antistatic tape
● Antistatic smocks, aprons, and sleeve protectors
● Conductive bins and other assembly or soldering aids
● Nonconductive foam
● Conductive tabletop workstations with ground cords of 1 MΩ ±10% resistance
● Static-dissipative tables or floor mats with hard ties to the ground
● Field service kits
● Static awareness labels
● Material-handling packages
● Nonconductive plastic bags, tubes, or boxes
● Metal tote boxes
● Electrostatic voltage levels and protective materials

32 Chapter 4 Removal and replacement procedures preliminary requirements

The following table lists the shielding protection provided by antistatic bags and floor mats.
Table 4-2 Shielding protection provided by antistatic bags and floor mats

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Equipment guidelines 33
 5 Removal and replacement procedures

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

IMPORTANT: Components described in this chapter should be accessed only by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
IMPORTANT: This computer does not have user-replaceable parts. Only HP authorized service providers should
perform the removal and replacement procedures described here. Accessing the internal part could damage
the computer or void the warranty.

Component replacement procedures

NOTE: Details about the computer, including model, serial number, product key, and length of warranty, are on
the service tag at the bottom of the computer. See Labels on page 14 for details.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.

There are as many as 100 screws that must be removed, replaced, and/or loosened when servicing
Authorized Service Provider only parts. Make special note of each screw size and location during removal
and replacement.

Bottom cover
NOTE: The bottom cover spare part kit includes system board shielding and keyboard/top cover magnets.

Table 5-1 Bottom cover description and spare part number information

Description Spare part number

In natural silver finish L71954-001

In nightfall black finish for use only on computer models with WWAN capability L71956-001

In nightfall black finish for use only on computer models without WWAN capability L71955-001

In Poseidon blue finish L71953-001

Before disassembling the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
Remove the bottom cover:

34 Chapter 5 Removal and replacement procedures

1. Turn the computer upside down with the front toward you.
2. Remove the rubber foot (1).
The rubber foot is included in the Rubber Foot Kits using the following spare part numbers:
● L71974-001 – In natural silver finish
● L71975-001 – In nightfall black finish
● L71973-001 – In Poseidon blue finish
3. Remove the four Phillips M2.5×6.1 screws (2) that secure the bottom cover to the computer.
4. Remove the two Torx5 M2.0×3.8 screws (3) that secure the bottom cover to the computer.

5. Insert a case utility tool (1) or similar thin plastic tool into the display hinge areas of the bottom cover.
6. Separate the rear edge (2) of the bottom cover from the top cover.

Component replacement procedures 35

 7. Remove the bottom cover (3).

Reverse this procedure to install the bottom cover.

Battery
Table 5-2 Battery description and spare part number information

Description Spare part number

4-cell, 60.7-Wh, 3.946-Ah, Li-ion battery (includes cable) L60373-005

Before removing the battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 34).
Remove the battery:
1. Disconnect the battery cable (1) from the system board.

NOTE: Step 2 applies only to computer models equipped with WWAN capability.

2. Disconnect the WWAN antenna cables (2) from the WWAN module.

NOTE: The #1/blue WWAN antenna cable connects to the WWAN module #1/Main terminal. The #2/ red
WWAN antenna cable connects to the WWAN module #2/Aux terminal.

3. Release the WWAN antennna cables from the retention clips (3) built into the battery.

36 Chapter 5 Removal and replacement procedures

4. Remove the six Phillips M2.0×2.7 screws (4) that secure the battery to the top cover.
5. Remove the battery (5).

Reverse this procedure to install the battery.

Component replacement procedures 37

 WWAN module
Table 5-3 WWAN module description and spare part number information

Description Spare part number

Intel XMM 7560 LTE-Advanced Pro (Cat16) WWAN module with 4 antennas L40752-005

IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your country
or region. If you replace the module and then receive a warning message, remove the module to restore device
functionality, and then contact technical support.

Before removing the WWAN module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 34).
5. Disconnect the battery cable from the system board (see Battery on page 36).
Remove the WWAN module:
1. Disconnect the WWAN antenna cables (1) from the WWAN module.

NOTE: The #1/blue WWAN antenna cable connects to the WWAN module #1/Main terminal. The #2/ red
WWAN antenna cable connects to the WWAN module #2/Aux terminal.

2. Remove the Phillips M2.0×2.7 screw (2) that secures the WWAN module to the top cover.
3. Release the WWAN module (3) by sliding it away from the slot.

38 Chapter 5 Removal and replacement procedures

4. Remove the WWAN module (4).

NOTE: WWAN modules are designed with a notch to prevent incorrect insertion.

Reverse this procedure to install the WWAN module.

Component replacement procedures 39

 Solid-state drive
Table 5-4 Solid-state drive description and spare part number information

Description Spare part number

2-TB, PCIe, NVMe, solid-state drive with TLC L71983-001

1-TB, PCIe, NVMe, solid-state drive with TLC L71979-001

512-GB, PCIe, NVMe, solid-state drive with TLC L71984-001

256-GB, PCIe, NVMe, solid-state drive with TLC L71982-001

1-TB, PCIe, NVMe+32-GB 3D XPoint solid-state drive L71980-001

512-GB, PCIe, NVMe+32-GB 3D XPoint solid-state drive L71981-001

Before removing the solid-state drive, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 34).
5. Disconnect the battery cable from the system board (see Battery on page 36).
Remove the solid-state drive:
1. Remove the solid-state drive shield (1) from the system board.
The solid-state drive is not available as a spare part.

NOTE: The solid-state drive shield is secured to the system board by a series of metal clips (2).
When installing the shield, special care should be taken to make sure that the shield is correctly installed in
these clips (3).

40 Chapter 5 Removal and replacement procedures

2. Remove the Phillips M2.0×2.7 screw (1) that secures the solid-state drive to the system board.
3. Release the solid-state drive (2) by sliding it away from the slot.

NOTE: solid-state drives are designed with a notch to prevent incorrect insertion.

Reverse this procedure to install the solid-state drive and shield.

Component replacement procedures 41

 Audio jack board cable
NOTE: The audio jack board cable is available using spare part number L71959-001.

Before removing the audio jack board cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 34).
5. Disconnect the battery cable from the system board (see Battery on page 36).
Remove the audio jack board cable:
1. Release the system board Mylar shield (1) that covers the audio jack board cable.
2. Release the ZIF connector (2) to which the audio jack board cable is connected, and then disconnect
the audio jack board cable from the system board.
3. Release the ZIF connector (3) to which the audio jack board cable is connected, and then disconnect
the audio jack board cable from the audio jack board.
4. Remove the audio jack board cable (4).

Reverse this procedure to install the audio jack board cable.

42 Chapter 5 Removal and replacement procedures

Audio jack board
NOTE: The audio jack board spare part kit does not include the audio jack board cable. The audio jack
board cable is available using spare part number L71959-001.

Table 5-5 Audio jack board description and spare part number information

Description Spare part number

Audio jack board L71969-001

Before removing the audio jack board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 34).
5. Disconnect the battery cable from the system board (see Battery on page 36).
Remove the audio jack board:
1. Release the system board Mylar shield (1) that covers the audio jack board cable.
2. Release the ZIF connector (2) to which the audio jack board cable is connected, and then disconnect
the audio jack board cable from the system board.
3. Remove the Phillips M2.0×2.7 screw (3) that secures the audio jack board to the top cover.
4. Remove the audio jack board (4).

Component replacement procedures 43

 Reverse this procedure to install the audio jack board and cable.

Display assembly
Table 5-6 Display assembly description and spare part number information

Description Spare part number

13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, AR, touchscreen L75192-001
display assembly with narrow bezel in natural silver finish

13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, AR, touchscreen L72404-001
display assembly with narrow bezel in nightfall black finish

13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, AR, touchscreen L75196-001
display assembly with narrow bezel in Poseidon blue finish

13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, touchscreen L75194-001
display assembly with narrow bezel in natural silver finish

13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, touchscreen L72406-001
display assembly with narrow bezel in nightfall black finish

13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, touchscreen L75198-001
display assembly with narrow bezel in Poseidon blue finish

13.3-in., FHD (1920×1080), brightview, WLED, ultraslim III, UWVA, 1000 nits sharing, 150 nits, eDP+PSR, L75191-001
AR, touchscreen display assembly in natural silver finish

13.3-in., FHD (1920×1080), brightview, WLED, ultraslim III, UWVA, 1000 nits sharing, 150 nits, eDP+PSR, L72403-001
AR, touchscreen display assembly in nightfall black finish

13.3-in., FHD (1920×1080), brightview, WLED, ultraslim III, UWVA, 1000 nits sharing, 150 nits, eDP+PSR, L75195-001
AR, touchscreen display assembly in Poseidon blue finish

13.3-in., FHD (1920×1080), brightview, WLED, ultraslim III, UWVA, 400 nits, eDP+PSR, AR, low power L75193-001
touchscreen display assembly in natural silver finish

13.3-in., FHD (1920×1080), brightview, WLED, ultraslim III, UWVA, 400 nits, eDP+PSR, AR, low power L72405-001
touchscreen display assembly in nightfall black finish

13.3-in., FHD (1920×1080), brightview, WLED, ultraslim III, UWVA, 400 nits, eDP+PSR, AR, low power L75197-001
touchscreen display assembly in Poseidon blue finish

Before removing the display assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 34).
5. Disconnect the battery cable from the system board (see Battery on page 36).
Remove the display assembly:
1. Release the system board Mylar shield (1) that covers the WLAN antenna cables and the webcam/
microphone module cable.
2. Disconnect the webcam/microphone module cable (2) from the system board.

44 Chapter 5 Removal and replacement procedures

3. Disconnect the WLAN antenna cables (3) from the WLAN module.

NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/ black
WLAN antenna cable connects to the WLAN module #2/Aux terminal.

4. Release the wireless antenna cables from the retention clip (4) and routing channel built into the fan/heat
sink assembly.
5. Release the webcam/microphone module cable and the wireless antenna cables from the retention clip (5)
and routing channel built into the fan/heat sink assembly.

6. Release the system board Mylar shield (1) that covers the display panel cable.
7. Release the adhesive support strip (2) that secures the display panel cable to the system board.
8. Disconnect the display panel cable (3) from the system board.

Component replacement procedures 45

 9. Release the display panel cable from the retention clips (4) and routing channel built into the fan/heat
sink assembly.

10. Remove the six Phillips M2.0×5.7 screws that secure the display assembly to the top cover.

11. Swing the top cover (1) up and away from the display assembly.

46 Chapter 5 Removal and replacement procedures

12. Slide the display assembly (2) away from the top cover and remove the display assembly.

Reverse this procedure to install the display assembly.

Component replacement procedures 47

 Speakers
NOTE: The speaker spare part kit includes the left and right speakers, cables, and 2 rubber isolators.

Table 5-7 Speakers description and spare part number information

Description Spare part number

For use only on computer models equipped with WWAN capability L71977-001

For use only on computer models not equipped with WWAN capability L71978-001

Speaker Gasket Kit (for use only with Speaker Kit with spare part number L71977-001) L72401-001

Speaker Sponge Kit L81716-001

Before removing the speakers, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 34).
5. Remove the battery (see Battery on page 36).
Remove the speakers:
1. Disconnect the speaker cables (1) from the system board.
2. Remove the two Phillips M2.0×3.6 shoulder screws (2) that secure the speakers to the top cover.
3. Remove the two Phillips M1.5×2.1 screws (3) that secure the speakers to the top cover.

48 Chapter 5 Removal and replacement procedures

4. Remove the speakers (4).

NOTE: When removing the speakers, make note of the location and condition of the rubber isolators (5).
These isolators are critical to the performance of the speakers. The absence of these isolators or damage
to them can degrade the speakers performance.

Reverse this procedure to install the speakers.

Component replacement procedures 49

 WWAN antenna
Table 5-8 WWAN antenna description and spare part number information

Description Spare part number

WWAN Antenna Kit (includes left and right antenna cables, transceivers, and adhesive) L72398-001

Before removing the WWAN antenna, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 34).
5. Remove the battery (see Battery on page 36).
6. Remove the speakers (see Speakers on page 48).
Remove the WWAN antenna:
1. Disconnect the WWAN antenna cables (1) from the WWAN module.

NOTE: The #1/blue WWAN antenna cable connects to the WWAN module #1/Main terminal. The #2/ red
WWAN antenna cable connects to the WWAN module #2/Aux terminal.

2. Detach the antenna transceiver foil (2) from the top cover. (The transceivers are attached to the top cover
with adhesive.)
3. Release the clip (3) that secures the antenna transceiver body to the top cover.

50 Chapter 5 Removal and replacement procedures

4. Remove the WWAN antenna (4).

Reverse this procedure to install the WWAN antenna.

Component replacement procedures 51

 Fingerprint reader module
NOTE: The fingerprint reader module spare part kit includes the bracket but does not include the fingerprint
reader module cable. The fingerprint reader module cable is available using spare part number L71957-001.

Table 5-9 Fingerprint reader module description and spare part number information

Description Spare part number

In natural silver finish L71963-001

In nightfall black finish L71964-001

In Poseidon blue finish L71962-001

Before removing the fingerprint reader module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 34).
5. Remove the battery (see Battery on page 36).
6. Remove the speakers (see Speakers on page 48).
Remove the fingerprint reader module:
1. Release the ZIF connector (1) to which the fingerprint reader module cable is connected, and then
disconnect the fingerprint reader module cable from the system board.
2. Detach the fingerprint reader module cable (2) from the top cover. (The fingerprint reader module cable is
attached to the top cover with adhesive.)
3. Remove the two Phillips M2.0×2.7 screws (3) that secure the fingerprint reader module and bracket to
the top cover.
4. Remove the fingerprint reader module bracket (4).

52 Chapter 5 Removal and replacement procedures

5. Remove the fingerprint reader module (5).

Reverse this procedure to install the fingerprint reader module and cable.

Component replacement procedures 53

 Fingerprint reader module cable
NOTE: The fingerprint reader module cable is available using spare part number L71957-001.

Before removing the fingerprint reader module cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 34), and then remove the following components:
a. Battery (see Battery on page 36)
b. Speakers (see Speakers on page 48)
c. Fingerprint reader module (see Fingerprint reader module on page 52)
Remove the fingerprint reader module cable:
▲ Release the ZIF connector (1) to which fingerprint reader module cable is connected, and then disconnect
the fingerprint reader module cable (2) from the fingerprint reader module.

Reverse this procedure to install the fingerprint reader module cable.

54 Chapter 5 Removal and replacement procedures

Touchpad cable
NOTE: The touchpad cable is available using spare part number L71958-001.

Before removing the touchpad cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 34).
5. Remove the battery (see Battery on page 36).
6. Remove the speakers (see Speakers on page 48).
Remove the touchpad cable:
1. Release the ZIF connector (1) to which the touchpad cable is connected, and then disconnect
the touchpad cable from the system board.
2. Release the ZIF connector (2) to which the touchpad cable is connected, and then disconnect
the touchpad cable from the touchpad.
3. Detach the touchpad cable (3) from the top cover. (The touchpad cable is attached to the top cover
with adhesive.)
4. Remove the touchpad (4).

Reverse this procedure to install the touchpad cable.

Component replacement procedures 55

 Touchpad
NOTE: The touchpad spare part kit does not include the touchpad cable. The touchpad cable is available using
spare part number L71958-001.

Table 5-10 Touchpad description and spare part number information

Description Spare part number

In natural silver finish L71966-001

In nightfall black finish L71965-001

In Poseidon blue finish L71967-001

Before removing the touchpad, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 34).
5. Remove the battery (see Battery on page 36).
Remove the touchpad:
1. Release the ZIF connector (1) to which the touchpad cable is connected, and then disconnect
the touchpad cable from the system board.
2. Detach the touchpad cable (2) from the top cover. (The touchpad cable is attached to the top cover
with adhesive.)
3. Remove the three Phillips M1.5×2.1 screws (3) that secure the touchpad and bracket to the top cover.
4. Release the touchpad by lifting the top edge (4) until it rests at an angle.

56 Chapter 5 Removal and replacement procedures

 5. Remove the touchpad (5) by sliding it toward the system board at an upward angle.

NOTE: When installing the touchpad, make sure the spring clips (6) on the bottom edge of the touchpad
fit into the openings on the top cover.

Reverse this procedure to install the touchpad and cable.

System board
NOTE: The system board spare part kit includes the processor and replacement thermal material.

Table 5-11 System board description and spare part number information

Description Spare part number

Equipped with an Intel Core i7-1065G7 1.3-GHz (turbo up to 3.9-GHz) processor (3200 MHz FSB, 8-MB L3 L71987-601
cache, quad core, 12 W), a UMA graphics subsystem, 16-GB of system memory, the Windows 10
operating system, for use only on computer models equipped with WWAN capability

Equipped with an Intel Core i7-1065G7 1.3-GHz (turbo up to 3.9-GHz) processor (3200 MHz FSB, 8-MB L3 L71986-601
cache, quad core, 12 W), a UMA graphics subsystem, 16-GB of system memory, the Windows 10
operating system, for use only on computer models equipped with an OLED display assembly

Equipped with an Intel Core i7-1065G7 1.3-GHz (turbo up to 3.9-GHz) processor (3200 MHz FSB, 8-MB L3 L71988-601
cache, quad core, 12 W), a UMA graphics subsystem, 16-GB of system memory, and the Windows 10
operating system

Equipped with an Intel Core i7-1065G7 1.3-GHz (turbo up to 3.9-GHz) processor (3200 MHz FSB, 8-MB L3 L71989-601
cache, quad core, 12 W), a UMA graphics subsystem, 8-GB of system memory, and the Windows 10
operating system

Equipped with an Intel Core i5-1035G4 1.1-GHz (turbo up to 3.7-GHz) processor (3200 MHz FSB, 6-MB L3 L71985-601
cache, quad core, 12 W), a UMA graphics subsystem, 8-GB of system memory, and the Windows 10
operating system

Component replacement procedures 57

 Table 5-11 System board description and spare part number information (continued)

Description Spare part number

System Board Foil Kit (for use only on computer models equipped with WWAN capability and a keyboard L72399-001
with backlight)

System Board Mylar Kit L72400-001

Before removing the system board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 34).
5. Remove the battery (see Battery on page 36).
6. Remove the display assembly (see Display assembly on page 44).

NOTE: When replacing the system board, remove the following components from the defective system board
and install them on the replacement system board:
● WWAN module (see WWAN module on page 38)
● Solid-state drive (see Solid-state drive on page 40)
● Fan/heat sink assembly (see Fan/heat sink assembly on page 61)

Remove the system board:

1. Disconnect the following cables from the system board:
(1) Infrared sensor board ZIF connector cable
(2) Audio jack board ZIF connector cable (on system board)
(3) Audio jack board ZIF connector cable (on audio jack board)
(4) Detach the audio jack board cable from the system board. (The Audio jack board cable is attached to
the system board with adhesive.)
(5) Speaker cables
(6) WWAN module antenna cables

NOTE: The #1/blue WWAN antenna cable connects to the WWAN module #1/Main terminal. The #2/ red
WWAN antenna cable connects to the WWAN module #2/Aux terminal.

(7) Keyboard backlight ZIF connector cable

(8) Keyboard ZIF connector cable
(9) Touchpad ZIF connector cable
(10) Fingerprint reader module ZIF connector cable

58 Chapter 5 Removal and replacement procedures

2. Remove the five Phillips M2.0×2.7 screws that secure the system board to the top cover.

3. Lift the right side (1) of the system board until it rests at an angle.
4. Rotate the right side of the system board (2) clockwise until the connectors on the left side of the system
board are clear of the top cover.

Component replacement procedures 59

 5. Remove the system board (3) by sliding it up and to the right at an angle.

6. Remove the system board.

NOTE: When installing the system board, make sure the camera privacy switch actuator (1) on the top cover
properly engages with the camera privacy switch (2) on the system board. Failure to follow this note will cause
this feature to not work properly.

Reverse this procedure to install the system board.

60 Chapter 5 Removal and replacement procedures

Fan/heat sink assembly
Table 5-12 Fan/heat sink assembly description and spare part number information

Description Spare part number

Fan/heat sink assembly (includes replacement thermal material) L71961-001

Before removing the fan/heat sink assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 34), and then remove the following components:
a. Battery (see Battery on page 36)
b. Display assembly (see Display assembly on page 44)
c. System board (see System board on page 57)
Remove the fan/heat sink assembly:
1. Disconnect the fan cables (1) from the system board.
2. Remove the eight Phillips M2.0×2.7 screws (2) that secure the fan/heat sink assembly to the system board.

Component replacement procedures 61

 3. Remove the fan/heat sink assembly (3).

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly
and the system board components each time the fan/heat sink assembly is removed.
Thermal material is used on the processor (1) and the fan/heat sink assembly section (2) that services it.
Replacement thermal material is included in the fan/heat sink assembly and system board spare part kits.

Reverse this procedure to install the fan/heat sink assembly.

62 Chapter 5 Removal and replacement procedures

Keyboard
Keyboard with backlight and privacy filter in natural silver finish (includes backlight cable and keyboard cable):

For use in Belgium L72387-A41 For use in Italy L72387-061 For use in L72387-AD1
South Korea

For use in Bulgaria L72387-261 For use in Japan L72387-161 For use in Spain L72387-071

For use in Canada L72387-DB1 For use in L72387-161 For use in L72387-BG1
Latin America Switzerland

For use in L72387-FL1 For use in L72387-331 For use in Taiwan L72387-AB1
the Czech Republic the Netherlands
and Slovakia

For use in Denmark, L72387-DH1 For use in Portugal L72387-131 For use in Thailand L72387-281
Finland, and Norway

For use in France L72387-051 For use in Romania L72387-271 For use in Turkey L72387-141

For use in Germany L72387-041 For use in Russia L72387-251 For use in Uruguay L72387-BD1

For use in Greece L72387-151 For use in L72387-171 For use in L72387-031
Saudi Arabia the United Kingdom

For use in Hungary L72387-211 For use in Slovenia L72387-F81 For use in L72387-001
the United States

For use in Israel L72387-BB1

Keyboard with backlight and privacy filter in natural silver finish (includes backlight cable and keyboard cable):

For use in Belgium L72387-A41 For use in Italy L72387-061 For use in L72387-AD1
South Korea

For use in Bulgaria L72387-261 For use in Japan L72387-161 For use in Spain L72387-071

For use in Canada L72387-DB1 For use in L72387-161 For use in L72387-BG1
Latin America Switzerland

For use in L72387-FL1 For use in L72387-331 For use in Taiwan L72387-AB1
the Czech Republic the Netherlands
and Slovakia

For use in Denmark, L72387-DH1 For use in Portugal L72387-131 For use in Thailand L72387-281
Finland, and Norway

For use in France L72387-051 For use in Romania L72387-271 For use in Turkey L72387-141

For use in Germany L72387-041 For use in Russia L72387-251 For use in Uruguay L72387-BD1

For use in Greece L72387-151 For use in L72387-171 For use in L72387-031
Saudi Arabia the United Kingdom

For use in Hungary L72387-211 For use in Slovenia L72387-F81 For use in L72387-001
the United States

For use in Israel L72387-BB1

Keyboard with backlight and privacy filter in nightfall black finish (includes backlight cable and keyboard cable):

For use in Belgium L72385-A41 For use in Italy L72385-061 For use in L72385-AD1
South Korea

For use in Bulgaria L72385-261 For use in Japan L72385-161 For use in Spain L72385-071

Component replacement procedures 63

 For use in Canada L72385-DB1 For use in L72385-161 For use in L72385-BG1
Latin America Switzerland

For use in L72385-FL1 For use in L72385-331 For use in Taiwan L72385-AB1
the Czech Republic the Netherlands
and Slovakia

For use in Denmark, L72385-DH1 For use in Portugal L72385-131 For use in Thailand L72385-281
Finland, and Norway

For use in France L72385-051 For use in Romania L72385-271 For use in Turkey L72385-141

For use in Germany L72385-041 For use in Russia L72385-251 For use in Uruguay L72385-BD1

For use in Greece L72385-151 For use in L72385-171 For use in L72385-031
Saudi Arabia the United Kingdom

For use in Hungary L72385-211 For use in Slovenia L72385-F81 For use in L72385-001
the United States

For use in Israel L72385-BB1

Keyboard with backlight in nightfall black finish (includes backlight cable and keyboard cable):

For use in Belgium L73748-A41 For use in Italy L73748-061 For use in L73748-AD1
South Korea

For use in Bulgaria L73748-261 For use in Japan L73748-161 For use in Spain L73748-071

For use in Canada L73748-DB1 For use in L73748-161 For use in L73748-BG1
Latin America Switzerland

For use in L73748-FL1 For use in L73748-331 For use in Taiwan L73748-AB1
the Czech Republic the Netherlands
and Slovakia

For use in Denmark, L73748-DH1 For use in Portugal L73748-131 For use in Thailand L73748-281
Finland, and Norway

For use in France L73748-051 For use in Romania L73748-271 For use in Turkey L73748-141

For use in Germany L73748-041 For use in Russia L73748-251 For use in Uruguay L73748-BD1

For use in Greece L73748-151 For use in L73748-171 For use in L73748-031
Saudi Arabia the United Kingdom

For use in Hungary L73748-211 For use in Slovenia L73748-F81 For use in L73748-001
the United States

For use in Israel L73748-BB1

Keyboard with backlight and privacy filter in Poseidon blue finish (includes backlight cable and keyboard cable):

For use in Belgium L72386-A41 For use in Italy L72386-061 For use in L72386-AD1
South Korea

For use in Bulgaria L72386-261 For use in Japan L72386-161 For use in Spain L72386-071

For use in Canada L72386-DB1 For use in L72386-161 For use in L72386-BG1
Latin America Switzerland

For use in L72386-FL1 For use in L72386-331 For use in Taiwan L72386-AB1
the Czech Republic the Netherlands
and Slovakia

For use in Denmark, L72386-DH1 For use in Portugal L72386-131 For use in Thailand L72386-281
Finland, and Norway

64 Chapter 5 Removal and replacement procedures

 For use in France L72386-051 For use in Romania L72386-271 For use in Turkey L72386-141

For use in Germany L72386-041 For use in Russia L72386-251 For use in Uruguay L72386-BD1

For use in Greece L72386-151 For use in L72386-171 For use in L72386-031
Saudi Arabia the United Kingdom

For use in Hungary L72386-211 For use in Slovenia L72386-F81 For use in L72386-001
the United States

For use in Israel L72386-BB1

Keyboard with backlight in Poseidon blue finish (includes backlight cable and keyboard cable):

For use in Belgium L73749-A41 For use in Italy L73749-061 For use in L73749-AD1
South Korea

For use in Bulgaria L73749-261 For use in Japan L73749-161 For use in Spain L73749-071

For use in Canada L73749-DB1 For use in L73749-161 For use in L73749-BG1
Latin America Switzerland

For use in L73749-FL1 For use in L73749-331 For use in Taiwan L73749-AB1
the Czech Republic the Netherlands
and Slovakia

For use in Denmark, L73749-DH1 For use in Portugal L73749-131 For use in Thailand L73749-281
Finland, and Norway

For use in France L73749-051 For use in Romania L73749-271 For use in Turkey L73749-141

For use in Germany L73749-041 For use in Russia L73749-251 For use in Uruguay L73749-BD1

For use in Greece L73749-151 For use in L73749-171 For use in L73749-031
Saudi Arabia the United Kingdom

For use in Hungary L73749-211 For use in Slovenia L73749-F81 For use in L73749-001
the United States

For use in Israel L73749-BB1

Before removing the keyboard, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 34), and then remove the following components:
a. Battery (see Battery on page 36)
b. Display assembly (see Display assembly on page 44)
c. System board (see System board on page 57)
Remove the keyboard:
1. Remove the 13 Phillips M1.1×1.7 screws (1) that secure the keyboard brackets to the top cover.

Component replacement procedures 65

 2. Remove the left, center, and right keyboard brackets (2).
The keyboard brackets are not available as spare parts.

3. Remove the 42 Phillips M2.0×2.7 screws that secure the keyboard to the top cover as shown in
the following illustration.

66 Chapter 5 Removal and replacement procedures

4. Remove the keyboard.

Reverse this procedure to install the keyboard.

Component replacement procedures 67

 Infrared sensor board
NOTE: The infrared sensor board spare part kit does not include the infrared sensor board cable. The infrared
sensor board cable is available using spare part number L71960-001.

Table 5-13 Infrared sensor board description and spare part number information

Description Spare part number

Infrared sensor board L71968-001

Before removing the infrared sensor board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 34), and then remove the following components:
a. Battery (see Battery on page 36)
b. Display assembly (see Display assembly on page 44)
c. System board (see System board on page 57)
Remove the infrared sensor board:
1. Remove the two Phillips M2.0×1.9 broad head screws (1) that secure the infrared sensor board to
the top cover.
2. Remove the infrared sensor board (2) and cable.

68 Chapter 5 Removal and replacement procedures

 Reverse this procedure to install the infrared sensor board and cable.

Infrared sensor board cable

NOTE: The infrared sensor board cable is available using spare part number L71960-001.

Before removing the infrared sensor board cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 34), and then remove the following components:
a. Battery (see Battery on page 36)
b. Display assembly (see Display assembly on page 44)
c. System board (see System board on page 57)
d. Infrared sensor board (see System board on page 57)
Remove the infrared sensor board cable:
▲ Release the ZIF connector (1) to which infrared sensor board cable is connected, and then disconnect
the infrared sensor board cable (2) from the infrared sensor board.

Reverse this procedure to install the infrared sensor board cable.

Component replacement procedures 69

 6 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes
settings for the types of devices installed, the startup sequence of the computer, and the amount of system and
extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.

▲ Turn on or restart the computer and quickly press f10.

– or –
Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is displayed.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing and
troubleshooting the file.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
● HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –
Select the question mark icon in the taskbar.
2. Select My notebook, and then select Specifications.
● Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 70).
2. Select Main, and then make note of the BIOS version.
3. Select Exit, select one of the options, and then follow the on-screen instructions.
● In Windows, press CTRL+Alt+S.

70 Chapter 6 Using Setup Utility (BIOS)

 To check for later BIOS versions, see Downloading a BIOS update on page 71.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a
BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not
download or install a BIOS update while the computer is running on battery power, docked in an optional docking
device, or connected to an optional power source. During the download and installation, follow these
instructions:
● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
● Do not shut down the computer or initiate Sleep.
● Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identifier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You
will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.

Updating Setup Utility (BIOS) 71

 7 Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products only)

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows operating
system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it.
To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows
on page 72.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support
or HP Support Assistant.
1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select the Start button, and then select HP Help and Support.
b. Select HP PC Hardware Diagnostics Windows.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –
Select the question mark icon in the taskbar.
b. Select Troubleshooting and fixes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-screen
instructions.

NOTE: If you need to stop a diagnostic test at any time, select Cancel.

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:
● A Failure ID link is displayed. Select the link and follow the on-screen instructions.
● A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the on-
screen instructions.
● Instructions for calling support are displayed. Follow those instructions.

Downloading HP PC Hardware Diagnostics Windows

● The HP PC Hardware Diagnostics Windows download instructions are provided in English only.
● You must use a Windows computer to download this tool because only .exe files are provided.

72 Chapter 7 Using HP PC Hardware Diagnostics

Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash
drive.
The tool is downloaded to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
NOTE: For some products, you might have to download the software to a USB flash drive by using the product
name or number.

To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, and then enter the product name or number in
the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
The tool is downloaded to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, follow these steps:
▲ Navigate to the folder on your computer or the USB flash drive where the .exe file was downloaded,
double-click the .exe file, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

NOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download
and create the HP UEFI support environment because only .exe files are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 74.

HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating system
so that it can isolate hardware failures from issues that are caused by the operating system or other software
components.
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure
ID code is generated. For assistance in solving the problem:
▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen. The
HP Customer Support - Service Center page appears with your Failure ID and product number automatically
filled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.

Using HP PC Hardware Diagnostics UEFI 73

 NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB flash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 74.

b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run, and
then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations:
● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you must
use a Windows computer to download and create the HP UEFI support environment because only .exe files are
provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics UEFI, and then select Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
NOTE: For some products, you might have to download the software to a USB flash drive by using the product
name or number.

To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash
drive:

74 Chapter 7 Using HP PC Hardware Diagnostics

 1. Go to http://www.hp.com/support.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.

Using Remote HP PC Hardware Diagnostics UEFI settings (select

products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload
results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI

NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a
server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

NOTE: For some products, it may be necessary to download the software by using the product name or
number.

To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the following
customizations:
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP
website or from a server that has been preconfigured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 75

 ● Set a location for storing the test results. You can also set the user name and password settings used for
uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.

76 Chapter 7 Using HP PC Hardware Diagnostics

8 Specifications

Computer specifications
The power information in this section may be helpful if you plan to travel internationally with the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC
power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved
by HP for use with this computer.
The computer can operate on DC power within the following specifications. Operating voltage and current varies
by platform. The voltage and current for your computer is located on the regulatory label.
Table 8-1 Computer specifications

Metric U.S.

Dimensions:

Computer models equipped with a WWAN module:

Width 30.1 cm 12.1 in

Depth 19.1 cm 7.7 in

Height 1.7 cm 0.7 in

Weight 1.32 kg 2.91 lbs

Computer models not equipped with a WWAN module:

Width 30.1 cm 12.1 in

Depth 19.1 cm 7.7 in

Height 1.7 cm 0.7 in

Weight 1.31 kg 2.88 lbs

Input power

Operating voltage and current 5 V dc @ 2 A / 12 V dc @ 3 A /15 V dc @ 3 A – 45 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 3.75 A /15 V dc @ 3 A – 45 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A / 15 V dc @ 3 A /
20 V dc @ 2.25 A – 45 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20 V dc @ 3.25 A –
65 W USB-C

5 V dc @ 3 A / 9 V dc @ 3A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20 V
dc @ 3.25 A – 65 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @ 5 A / 20 V dc
@ 4.5 A – 90 W USB-C

19.5 V dc @ 2.31 A – 45 W

19.5 V dc @ 3.33 A – 65 W

Computer specifications 77
 Table 8-1 Computer specifications (continued)

Metric U.S.

19.5 V dc @ 4.62 A – 90 W

19.5 V dc @ 6.15 A – 120 W

19.5 V dc @ 6.9 A – 135 W

19.5 V dc @ 7.70 A – 150 W

19.5 V dc @ 10.3 A – 200 W

19.5 V dc @ 11.8 A – 230 W

19.5 V dc @ 16.92 A – 330 W

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating –20°C to 60°C –4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating –15 m to 3,048 m –50 ft to 10,000 ft

Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.

78 Chapter 8 Specifications
9 Backing up, restoring, and recovering

This chapter provides information about the following processes, which are standard procedure for most
products:
● Backing up your personal information—You can use Windows tools to back up your personal information
(see Using Windows tools on page 79).
● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools
on page 79).
● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool (select
products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to create
recovery media (select products only) on page 79).
● Restoring and recovery—Windows offers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 79).

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70%
charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.

Backing up information and creating recovery media

Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.

You can use Windows tools to back up personal information and create system restore points and recovery
media.

NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.
1. Select the Start button, and then select the Get Help app.
2. Enter the task you want to perform.

NOTE: You must be connected to the Internet to access the Get Help app.

Using the HP Cloud Recovery Download Tool to create recovery media (select products
only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive.
To download the tool:
▲ Go to the Microsoft Store and search for HP Cloud Recovery.
For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs – Using the
Cloud Recovery Tool (Windows 10, 7)."

Backing up information and creating recovery media 79

 NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

Restoring and recovery

Restoring, resetting, and refreshing using Windows tools
Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using
Windows tools on page 79.

Recovering using HP Recovery media

HP Recovery media is used to recover the original operating system and software programs that were installed
at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery
Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select
products only) on page 79.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

To recover your system:

▲ Insert the HP Recovery media, and then restart the computer.

Changing the computer boot order

If your computer does not restart using the HP Recovery media, you can change the computer boot order. This is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.

1. Insert the HP Recovery media.

2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.
3. Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen
instructions.

80 Chapter 9 Backing up, restoring, and recovering

Using HP Sure Recover (select products only)
Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware
and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery software.
Using HP Sure Recover, an administrator or user can restore the system and install:
● Latest version of the operating system
● Platform-specific device drivers
● Software applications, in the case of a custom image
To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.

Restoring and recovery 81

 10 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V AC,
or from 220 to 240 V AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or
250 V AC, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.

82 Chapter 10 Power cord set requirements

Requirements for specific countries and regions
Table 10-1 Power cord requirements

Country/region Accredited agency Applicable note number

Argentina IRAM 1

Australia SAA 1

Austria OVE 1

Belgium CEBEC 1

Brazil ABNT 1

Canada CSA 2

Chile IMQ 1

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

India BIS 1

Israel SII 1

Italy IMQ 1

Japan JIS 3

The Netherlands KEMA 1

New Zealand SANZ 1

Norway NEMKO 1

The People's Republic of China CCC 4

Saudi Arabia SASO 7

Singapore PSB 1

South Africa SABS 1

South Korea KTL 5

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 6

Thailand TISI 1

The United Kingdom ASTA 1

The United States UL 2

1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

Requirements for specific countries and regions 83

 Table 10-1 Power cord requirements (continued)

Country/region Accredited agency Applicable note number

2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V AC) or NEMA 6-15P (15 A, 250 V AC) configuration. CSA or C-UL mark. UL file number must be on
each element.

3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-
pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V AC) configuration.

4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug)
must bear the CCC certification mark.

5. The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must be
on each element. Corset approval number and logo must be printed on a flag label.

6. The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable,
and wall plug) must bear the BSMI certification mark.

7. For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with UL
and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size,
with plug BS 1363/A with BSI or ASTA marks.

84 Chapter 10 Power cord set requirements

11 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

85
 Index

A components foot
AC adapter and battery light 5, 6 bottom 13 removal 35
AC adapter, spare part numbers 27 display 8 spare part numbers 26, 35
action keys 12 keyboard area 9
adapters, spare part numbers 27 left side 7 G
antenna rear 14 graphics, product description 1
removal 50 right side 5 grounding guidelines 30
spare part number 25, 50 computer guidelines
audio jack board major components 16 equipment 32
removal 43 specifications 77 grounding 30
spare part number 25, 43 computer foot packaging 31
audio jack board cable removal 35 transporting 31
removal 42 spare part numbers 26, 35 workstation 32
spare part number 25, 42, 43 connectors
audio, product description 1 power 5, 6 H
audio-out (headphone)/audio-in control zone 9 hardware, locating 4
(microphone) combo jack 7 HP PC Hardware Diagnostics UEFI
D downloading 74
B display assembly starting 74
backup, creating 79 removal 44 using 73
backups 79 spare part numbers 17, 44 HP PC Hardware Diagnostics Windows
battery display components 8 downloading 72
removal 36 display panel, product description 1 installing 73
spare part number 25, 36 duck head adapter, spare part using 72
BIOS numbers 27 HP Recovery media
determining version 70 recovery 80
downloading an update 71 E HP Sure Recover 81
starting the Setup Utility 70 electrostatic discharge 30
updating 70 equipment guidelines 32 I
Bluetooth label 15 esc key 12 infrared sensor board
boot order, changing 80 external media card, product removal 68
bottom components 13 description 2 spare part number 18, 68
bottom cover infrared sensor board cable
removal 34 F removal 69
spare part numbers 25, 34 fan/heat sink assembly spare part number 18, 68, 69
buttons removal 61 internal card expansion, product
power 7 spare part number 25, 61 description 2
fingerprint reader 11 internal microphones 8
C fingerprint reader module
camera 8 removal 52 J
camera light 8 spare part numbers 25, 52 jacks
camera privacy switch 5 fingerprint reader module cable audio-out (headphone)/audio-in
caps lock light 10 removal 54 (microphone) 7
chipset, product description 1 spare part number 25, 52, 54
fn key 12

86 Index
K ports media 80
keyboard product description 2 USB flash drive 80
removal 63 USB SuperSpeed port with HP recovery media
spare part numbers 18, 19, 20, Sleep and Charge 7 creating using HP Cloud Recovery
21, 22, 23, 63 USB Type-C power connector and Download Tool 79
keyboard bracket, removal 65 Thunderbolt port with HP Sleep creating using Windows tools 79
Keyboard Foil Kit, spare part and Charge 5, 6 regulatory information
number 24 power button certification labels 15
keys location 7 regulatory label 15
action 12 spare part numbers 24 wireless 15
esc 12 power connector 5, 6 Remote HP PC Hardware Diagnostics
fn 12 power cord UEFI settings
Windows 12 requirements for all countries 82 customizing 75
requirements for specific countries using 75
L and regions 83 restoring 79
labels set requirements 82 right control zone 9
Bluetooth 15 spare part numbers 27 right side components 5
regulatory 15 power lights 7 rubber foot
serial number 14 power requirements, product removal 35
service 14 description 2 spare part numbers 26, 35
wireless certification 15 processor, product description 1 Rubber Foot Kit, spare part numbers
WLAN 15 product description 26, 35
left control zone 9 audio 1
left side components 7 chipset 1 S
lights display panel 1 Screw Kit, spare part number 28
AC adapter and battery 5, 6 external media card 2 security, product description 2
camera 8 graphics 1 sensor, product description 2
caps lock 10 internal card expansion 2 serial number, computer 14
microphone mute 10 memory 1 service labels, locating 14
mute 10 microphone 2 SIM slot 7
power 7 operating system 2 SIM tray, spare part number 26
optical drive 2 sleeve, spare part number 28
M ports 2 slots
memory, product description 1 power requirements 2 memory card reader 5
microphone mute light 10 processors 1 SIM card 7
microphone, product description 2 product name 1 software
model name 1 security 2 locating 4
mute light 10 sensor 2 software installed
solid-state drive 1 locating 4
O storage 1 solid-state drive
operating system, product video 1 product description 1
description 2 wireless 2 removal 40
optical drive product name 1 spare part numbers 25, 40
product description 2 product name and number, solid-state drive shield, removal 40
spare part number 27 computer 14 Speaker Gasket Kit, spare part
number 25, 48
P R Speaker Kit, spare part numbers 25
packaging guidelines 31 recovery 79 Speaker Sponge Kit, spare part
pen tip, spare part numbers 27 discs 80 number 25, 48
pen, spare part numbers 27 HP Recovery partition 80

Index 87
 speakers USB–to–Gigabit RJ45 Adapter, spare
location 13 part number 27
removal 48
spare part numbers 25, 48 V
special keys, using 12 vents 13, 14
specifications 77 video, product description 1
system board
removal 57 W
spare part numbers 24, 57 Windows
System Board Foil Kit, spare part backup 79
number 24, 58 recovery media 79
System Board Mylar Kit, spare part system restore point 79
number 25, 58 Windows key 12
system restore point, creating 79 Windows tools, using 79
wireless
T product description 2
Thunderbolt port with HP Sleep and wireless antenna
Charge USB Type-C 5, 6 removal 50
top cover, spare part numbers 18 spare part number 50
touchpad WLAN antennas 8
removal 56 WLAN device 15
spare part numbers 24, 56 WLAN label 15
touchpad cable workstation guidelines 32
removal 55 WWAN antenna
spare part number 24, 55, 56 removal 50
touchpad zone 9 spare part number 25, 50
transporting guidelines 31 WWAN Antenna Kit, spare part
traveling with the computer 15 number 25
WWAN module
U removal 38
USB door, spare part numbers 26 spare part number 25, 38
USB SuperSpeed port with HP Sleep
and Charge 7
USB Type-C power connector and
Thunderbolt port with HP Sleep and
Charge 5, 6
USB Type-C–to–HDMI 2.0 Adapter,
spare part number 27
USB Type-C–to–MultiPort Hub, spare
part number 27
USB Type-C–to–RJ45 Adapter, spare
part number 27
USB Type-C–to–USB Type-A Dongle,
spare part number 27
USB Type-C–to–USB Type-A Hub,
spare part number 27
USB Type-C–to–VGA Adapter, spare
part number 27
USB Type–C MultiPort Hub, spare part
number 27

88 Index