Nick Lungu,
Barlastone Park,
Lusaka, Zambia.
25th July, 2023.
The Human Resource Manager,
FSI Outsourcing Limited (FSIO),
Zambia.
Dear Sir/ Madam,
REF: APPLICATION FOR EMPLOYMENT AS A SERVICE DESK ANALYST
With reference made on the subject matter above, I do hereby apply for the position of Service Desk
Analyst in your organization.
I am a male Zambian aged 24 with a green national registration card number 159831/56/1. I hold a full
grade 12 certificate and official transcript for bachelor’s degree in Computer Engineering which I obtained
from the Copperbelt University under the school of information and communication technology (ICT).
I am interested to apply for this position because it will offer me an opportunity to utilize and enhance my
professional skills such as Customer care, Networking, Database Management and many other related
skills required for this role. It will also give me the privilege of learning new technology/things that will
enhance my career. I believe with the skills I have acquired and my ability to quickly learn new technology
will make me an effective candidate for this role and if given a chance I will add valuable contribution to
your reputable institution.
Enclosed to this application letter is my resume which outline my academic achievements and experience.
I have also attached certified copies of my NRC, Grade 12 certificate, Official transcript and other
supporting documents.
I will be grateful if you can review my CV and consider me for the position in your organization. I am
available for interview or trial at any time and looking forward to hearing from you as soon as possible.
Yours Faithfully
Nick Lungu
nicklungu876@gmail.com
+26097-8465757 / +26076-5789899
CURRICULUM VITAE: NICK LUNGU
PERSONAL INFORMATION
Name: Nick Lungu
Date of Birth: 23th July, 1999
Sex: Male
Nationality: Zambian
NRC: 159831/56/1
Marital status: Single
Religion: Christianity
Languages: English, Tumbuka, Nyanja and Bemba.
Phone: +260978465757 / +260765789899
E-mail: nicklungu876@gmail.com
PERSONAL PROFILE
I am a graduand of the Copperbelt University, pursued a Bachelor’s degree in computer engineering.
I am goal oriented, innovative, reliable, enthusiastic, poses high integrity and very passionate to use
the knowledge of IT that I have acquired to bring positive change to the world. As a result of the
education I have attained, I am trainable and I can easily adjust according to the given task.
OBJECTIVE
To participate as a team member in a dynamic work environment focused on growth and profitability.
Furthermore, my goal is to become associated with an organization where I can utilize my skills and
gain further skills and experience as I enhance the firm’s productivity and brand.
EDUCATION BACKGROUND
THE COPPERBELT UNIVERSITY (CBU) - Bachelor of Computer Engineering Degree (2018-2022).
CISCO NETWORKING ACADEMY – CCNAv7: Introduction to Networks (Level 1)
CHIKWA DAY SECONDARY SCHOOL – Grade 12 Certificate (2014-2016).
MANGWERE BASIC SCHOOL – Grade 9 Certificate (2012-2013).
MANGWERE PRIMARY SCHOOL – Grade 7 Certificate (2005-2011).
GENERAL ATTRIBUTES
Excellent attention to detail
Accepting feedback and taking constructive criticism well
Clear and informative written and verbal skills
Ability to work in a busy environment
Able to work effectively within a team
Ability to work quickly and effectively with minimum supervision
Honesty and strong professional ethics
PROFESSIONAL SKILLS
Create MYSQL Database and Database management
Networking skills
Troubleshooting skills Create and manage spreadsheets (using many functions such as Vlookup,
Sumif, Pivot table, Countif, Index match and many more)
Excellent knowledge in Microsoft Access, Word, Excel, and Power Point Presentation
Web programming (html5, CSS, JavaScript (Node JS (Express & React Framework))
Python Programming (Django Framework)
Java programming (Spring Boot Framework)
C++ programming
Good time management skills and able to manage multiple projects simultaneously.
Good interpersonal skills
Good customer relation skills
Project planning and Management skills
Excellent presentation skills
Excellent Analytical and problem-solving skills
Excellent organizational skills
General ICT skills such as Software installation, configuring hardware devices and many more •
Graphics designing & Photographing
WORK EXPERIENCE
WORKED AT LANTHU INTERNET CAFE (2017- 2018)
Responsibilities:
• Configuring and installation of computer software and hardware devices such as Desktop and
printers.
• Managing Café LAN
• Data Entry, printing, photocopying, typing and presenting monthly business report.
PROJECTS DONE
To-do list WebApp
I developed a To-do list WebApp which has a signup and login page to register and authenticate
the user who wishes to create a to-do list. Logged in users can add tasks, edit tasks, delete added
tasks and displays the added task, they can mark tasks as complete or incomplete. The task which
is marked as complete has a green round box while the one which is incomplete has a grey round
box. The user cannot do anything if they’re not logged in. Each user only sees their tasks which
they have added. I used Python (Django framework) to develop this app. you can check the app
on Github using: https://github.com/Nikma5757/Todo_list_app.git
Third Year Project: Automated temperature and humidity monitoring system in FRA Depots.
• This was a group project; we designed and implemented an automated temperature and humidity
monitoring system to be used in FRA Satellite depot to ensure that the maize is stored in an
environment that is conducive. This project was able to notify the users through a burglar alarm
whenever the temperature or humidity goes beyond the stipulated range.
Hardware used were Arduino UNO, DHT 22 sensors, GSM SIM900, burglar alarm, LCD and
Breadboard.
Final Year Project: Automated wheelchair using voice commands.
• Designed and developed an automated wheelchair control using voice command. This project
targeted people who are disabled both on their legs and arm such that they cannot push the
wheelchair by themselves, they always need someone for them to move from one place to
another therefore, this wheelchair give them some level of independence as it moves using
voice command as user input rather than mechanical force. Hardware technology used were
Arduino UNO, DC Motors, Motor Driver L298D, DC Geared Motors, 12v battery and Voice
Recognition module.
INTERESTS AND HOBBIES
• National and Current Affairs.
• Socializing
• Watching football
• Riding bicycle
REFEREES
• Mr. Shumba L.
Final year project supervisor
Senior Lecturer and HOD,
School of information and Communication Technology, Copperbelt
University, Kitwe.
Cell: +260978510539
• Mr. Chibuluma M.
Third year project supervisor
Lecturer and Assistant Dean
School of information and Communication Technology,
Copperbelt University, Kitwe
Cell: +260972552446
• Mr. Lungu L.
Lanthu Internet Café Owner
Lusaka
Cell:+260977609422
