Experiences
Are Everything
A guide to enabling the workplace
and the workforce of the future
2 EXPERIENCE GUIDE
Your business doesn’t stop at
the endpoint. Why should your
IT experience?
There are important people, places, and things that require connectivity, safety, and
intelligence to be successful. We call them touchpoints.
At Meraki, everything we do is structured to help you optimize every IT experience.
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Experiences with impact
In today’s digital world, there is nothing more important than ensuring
your most critical touchpoints are addressed. From employees to
customers, people are the reason to create exceptional IT experiences.
Whether automating safe occupancy or enabling remote users to
collaborate seamlessly with their in-office counterparts, we enable you
to deliver experiences anywhere.
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THE EXPERIENCE EQUATION
An experience is simply the application of technology
(connectivity, security, intelligence) with one or multiple
touchpoints (people, places, things).
TOUCHPOINTS TECHNOLOGY EXPERIENCES
People Connectivity Hybrid workforce
+ =
Places Security Remote workforce
Things Intelligence Safe spaces
Safe environments
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Our intuitive platform is the
foundation that enables
organizations of all sizes to
deliver customer and employee
experiences at scale.
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Our technology is designed
for how people work.
This is why our flexible platform is
comprised of cloud-first operations, HYBRID REMOTE SMART SAFE
W ORKFORCE W ORKFORCE S PACES E NVIRONMENTS
open APIs, and a broad ecosystem of
applications and technology partners.
Together, they help you deliver
experiences with real-world impact.
THE MERAKI PLATFORM
ECOSYSTEM OPERATIONS PRODUCTIVE DATA- POWERED
(APIs & APPS) (CLOUD + HYB RID) INSIGHTS PRODUCTS
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SMARTE R SPACES
Turn any space into
a smarter one
Employ advanced IoT technologies with ease and
provide intuitive experiences for guests, employees,
and students. Go beyond monitoring with proximity
marketing and location-based security alerts using
our cloud-first, API-driven platform.
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FLOORPLAN HEATMAPS ASSET TRACKING
Enable you to optimize everything from Surfaces insights on equipment activity and tool usage.
office layout to hospital bed counts.
USER SEGMENTATION TAILORED COMMUNICATIONS
Helps you identify employees and users who need access Deliver personalization based on location
and launch customized experiences for customers. and proximity to designated public zones.
CONTACTLESS ENGAGEMENT SECURE NEXT- GENERATION WI-FI
Allows for touchless point-of-sale and customer service. Ensures your touchpoints can get online quickly and easily.
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Making smart spaces
work for employees
GOALS CHALLENGES OUTCOMES
• Optimize workspaces and ensure • Monitoring, assessing, and • Better insight into footfall trends via
safety by maximizing productivity responding to conditions within heatmaps utilizing MV smart cameras
and asset usage physical locations and MR access points
• Personalize communications and • Hard-to-find or nonexistent customer • Personalized communications that
engagement for crucial touchpoints insight data delight employees and customers as
a result of Wi-Fi location analytics
• Proactively manage environmental • Being reactive when temperature, and Meraki Marketplace app partners
changes humidity, or water levels impact or
threaten IT equipment performance • Protected people, places, and critical
IT infrastructure through MT sensors
offer real-time visibility and alerts
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MARKETPLACE PARTN E RS
WIRE LESS LAN SE NSORS Automate everything for
employees, from task
assignments to people finding.
Rapidly digitalize physical
facilities with Meraki sensors
and Cisco DNA Spaces.
CAM E R AS SD -WAN
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SAFE E NVIRON M E NTS
Protect what
matters most
Employee, student, and customer safety is
paramount in any environment. Our agile cloud-
based platform helps you intuitively manage
and monitor physical locations to ensure safe
experiences for everyone.
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VEHICLE AND PEOPLE DETECTION CONTACT TRACING
Identifies intruders and helps you adhere to Tracks people and assets on site after an incident
workplace regulations with real-time monitoring to mitigate and prevent the spread of illness.
SAFE OCCUPANCY MOTION ALERTS
Evaluates occupancy levels to align with Provide real-time notifications of critical events and
safety standards for physical spaces. movement in your spaces and surrounding areas.
SECURE AREA CREATION VIDEO ACCESS CONTROL AND MANAGEMENT
Monitors for compliance and employee Delivers surveillance and visual context of events.
safety based upon segmentation.
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Making employee
experiences safer
GOALS CHALLENGES OUTCOMES
• Provide physical and digital security • Ensuring complete connectivity and • Flawless connectivity between
to employees at multiple locations coverage of multiple locations locations and to local and cloud
networks via the Meraki MX
• Enable quick responses for intruders • Overcoming the complexity of
and cyber threats integrating physical and network • High-speed video and precision
security into a single point of control vehicle and people detection
• Enforce actions like safe occupancy provided by Meraki MV cameras and
and contact tracing • Lack of ability to customize security accessible anywhere in an online
based on business need portal
• On-site security experiences tailored
to emerging needs with select
application partners in the Meraki
marketplace
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MARKETPLACE PARTN E RS
Introduce and manage safe
WIRE LESS LAN SE NSORS occupancy limits.
Trigger lockdowns, enable
intelligent alerts, and manage
contactless entry.
CAM E R AS SD -WAN
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HYB RID WORKFORCE
Make working from
anywhere less work
An evolving hybrid workforce demands embracing
change and operational scale. Give employees
and customers unrivaled experiences with a cloud
platform that uses and combines best-in-class
technologies.
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UNIFIED ACCESS SD -WAN AND SECURITY
Provides consistent policy and visibility Ensures security and prioritization
for wired and wireless users. of critical traffic at all times.
CELLULAR WAN NETWORK VISIBILITY
Delivers resiliency, agility, and performance with policies Optimizes the end-user experience and
to route traffic over MPLS, broadband, or cellular. reduces time isolating network problems.
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Making the hybrid employee
experience impactful
GOALS CHALLENGES OUTCOMES
• Ensure that employees working • Enforcing policies for employees who • Devices and data are secured at
remotely and on-site maintain the are working at home and in the office scale with automated provisioning
same access and policy enforcement via Systems
• Cybersecurity risks for hybrid Manager
• Maximize productivity through employees
collaboration tools and an always-on • Productivity is boosted with
• Added complexity for providing
video culture connectivity provided by MR access
support for hybrid workers points in the office and Z3 gateways
• Automate and optimize workflows at home
ensuring a secure, productive
workforce • Complete visibility of network and
application performance in the
Meraki dashboard
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MARKETPLACE PARTN E RS
Streamline and automate
troubleshooting of on-site and
remote workers.
WIRE LESS LAN SYSTE M S MANAGE R
Improve collaboration with
tools for 1:1 meetings, large-
scale events, and everything in
between.
TE LEWORKE R GATEWAY SWITCH ING
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RE MOTE WORKFORCE
Office-less experience.
Cloud-first platform.
Make working away from the office no big deal.
Give employees a secure, optimized connection to
your entire network from anywhere.
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SEAMLESS PROVISIONING AUTOMATED POLICY ENFORCEMENT
Provides quick-start onboarding for new employees. Based on zero-trust security, ensures
everyone is verified and on the same page.
SD -WAN AND SECURITY NETWORK VISIBILITY
Prioritizes critical traffic and ensures data is secure, Keeps remote employees productive and IT staff responsive
anywhere it is accessed. with quick resolution of network problems.
NEXT- GENERATION WAN AND WI-FI
Establishes high-speed teleworking with resilient uplinks.
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Making it so remote employees
never miss the office
GOALS CHALLENGES OUTCOMES
• Enable a fully remote workforce with • Policy enforcement and device • Automated provisioning via Systems
key tools for collaboration, seamless provisioning is manually carried out Manager accelerates onboarding
access, device and data security, and
• Onboarding for remote employees • Network analysis is faster with
protection from digital threats
takes extended time Meraki Health, remediating issues
before help desk tickets are created
• High-traffic volume to key business
applications causes significant • Complete transparency of network
performance degradation performance with Meraki Insight
• Remote employees face inconsistent • Next-generation Wi-Fi with the
connectivity that impacts overall Z3 teleworker gateway optimizes
productivity connectivity
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MARKETPLACE PARTN E RS
Automate incident alerting
through Meraki platform
TE LEWORKE R GATEWAY SYSTE M S MANAGE R integration.
Enforce integrated zero-trust
security for all users, devices,
and applications.
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Learn how all businesses–from global
enterprises to neighborhood cafés–
deliver exceptional IT experiences
with the Meraki platform.
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