Answer key

Unit 1 2 1 based 3 Option c is the best option: Don’t

2 used to hesitate to contact us or click on
Vocabulary 3 responsible for the link below to find out more
1 1 structure 4 quite about this exciting programme.
2 strategy 5 great This is because it invites the reader
3 open-plan 6 with to do one of two things: contact
4 atmosphere 7 on the company or click on the link
5 image 8 proud to for more information. This is called
6 flexibility 9 involved ‘a call to action’ – what you want
7 hierarchy 10 need the reader to do.
8 values 11 way Option a doesn’t tell the reader
9 Organisational 12 hesitate how to contact the company.
2 1 atmosphere
Writing
Option b only tells the reader
to click on the link but doesn’t
2 dress code
3 some flexibility 1A 1 Title explain why, so the reader may or
2 Introducing may not click on the link.
4 open-plan
5 minimum salary 3 Informing
6 pay rate 4 Informing Unit 2
5 Informing
Grammar 6 Informing Vocabulary
1 1 i Future Continuous
7 Concluding 1 1 induction programme
ii Future Perfect Simple B Section 2 … the company is 2 mentees
2 1 will be entertaining
happy to …
Section 3 … the opportunity
3
4
online courses
blended learning
2 will be staying
to study … 5 job-related
3 Will you have finished
Section 4 … so you are sure 6 career development
4 will be preparing
5 Will you be sleeping
to find … 2 1 analytical 2 competency
Section 5 ... this will be 3 intelligence 4 learner
6 won‘t have changed
reimbursed... 5 mentee 6 mentoring
7 will have transferred
Section 6 … appreciate you 7 motivation 8 motivated
8 will be retaining
are likely … 9 trainer 10 train
In progress: 1, 2, 4, 5, 8
Finished: 3, 6, 7
Section 7 … do not hesitate
to contact us …
3 1 needs analysis
3 1 ’ll / will be doing 2 Model answer
2
3
understanding
training courses
2 ’ll / will be running STOP PRESS: opportunity to work 4 skills set
3 ’ll / will have set up abroad for three months! 5 emotional
4 ’ll / will have finished Why not take advantage of our work 6 benchmarking
5 ’ll / will be working abroad programme? The company is 7 standard
6 will you be doing happy to announce we are offering 8 learning
7 won’t have given up employees the opportunity to
8 ’ll / will still be going work abroad for three months in Grammar
9 ’ll / will be travelling
10 ’ll / will be earning
one of our international offices,
including Mexico City, Vancouver
1 1 should be trained
11 you‘ll / will still be living 2 needs to be improved
and Shanghai. The aim of the
12 ’ll / will have moved out 3 must be held
programme is to encourage effective
13 ’ll / will be living 4 can’t be offered
collaboration and build trust
14 ’ll / will be working 5 doesn’t have to be done
between our international offices.
6 shouldn’t be taught
The temporary job positions on
Listening offer are at different times during
7 have to be given
1 1 f 2 a 3 d 4 c the year, summer or winter, and
8 has to be decided, should be
taught
2 1 d 2 a 3 c 4 a your accommodation will be paid
2 1 b 2 d 3 a 4 b 5 d 6 c
5 c 6 d for by the company.
3 1 T
Please note that successful applicants
will be staying with a host family
Reading
2 F – Although salary was
mentioned, a large salary was
in order to help you adapt to the 1 1 Designing career development
country and learn the local language. programmes
not mentioned as an important
Let us know if you wish to 2 Report writing
factor. Strong management was
participate in our ‘work exchange’ 3 Designing online learning
not mentioned.
programme. We appreciate you platforms
4 Motivating staff: communicating
Functional language are likely to have concerns about
with remote teams
working abroad or your choice of
1 1 To be honest, I feel
location. The HR department is 5 Health and safety: training your
2 I can see you’re concerned guard dog
happy to answer any questions you
3 we both want to 6 Mindfulness: dealing with stress
may have. Click on the link below to
4 Could we help you 7 Communication skills and
find out more. Please don’t hesitate
5 One way to solve this is conflict resolution
to contact us for more information.
6 how do you think we can 8 Repairing buses or trains
7 I understand what you’re saying
8 Would it be useful
9 let’s wait until

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 2 1 face-to-face Unit 3 2 1 Overview/Introduction
2 job-oriented 2 Reasons for performance
3 online learning Vocabulary 3 Positive aspects
4 job-oriented 1 Across: 4 Negative aspects
5 blended learning 3 recession 4 loans 6 savings 5 Future outlook
6 career development 8 investment 9 bankruptcy 3 Model answer
7 face-to-face Down: The last year has seen the company
8 career development 1 mortgage 2 depression making great progress, in spite of
9 blended learning 4 losses 5 crunch 7 stock the economic downturn in Asia.
10
11
job-oriented
face-to-face
2 1 drop 2 bankrupt 3 lend This was largely as a result of a
4 recover 5 booming 6 bailed decrease in the cost of materials.
12 job-oriented
13 online learning 3 1 crash 2 rating 3 downturn
This meant that we finished more
strongly than expected in the final
4 economy 5 institutions
3 1 Motivating staff: communicating
6 devastating
quarter with growth of 3% on the
with remote teams previous quarter.
2 Communication skills and Grammar The start of the year gave us cause
conflict resolution
3 Mindfulness: dealing with stress
1 1 ’s / is likely that
to be optimistic. Sales revenue in
the first quarter was up 3% from
2 ’re / are likely to
4 Report writing the previous quarter. However, in
3 ‘s / is due to
the second and third quarters, our
Functional language 4 ‘s / is unlikely that
sales volume dropped by 2%. For
5 ‘re / are unlikely to
1 1 a 2 c 3 c 4 b 5 a
6 probably
the year, we posted sales of €98
2A 1 What we’re looking to do here
2 1 will definitely be a success
million, down 2% on the previous
year. Cash flow from operations
today
2 It’s / It is probable that was €52 million and we invested
2 it’s important for everyone
3 They’re / They are due to €3 million in capital expenditure
3 I want to come to that
4 It’s / It is improbable that including a new fleet of delivery
4 and then discuss
5 ’s / is unlikely to be as successful vehicles. We also repaid €3.5 million
5 So, just to recap
6 We’ll / We will probably of debt which we had borrowed
6 we have made good progress
7 I’m afraid time is pressing 3 1 We will probably reach our for our new offices. Despite our
sales target this quarter. drop in sales, we were able to hold
B b 2 They’re on schedule, and they’re our annual dividend at €2.30. Last
also going to meet their budget. year, we launched a completely
Writing 3 Their profits are likely to new website, and customers love
1A a believe b attached increase next year. it. Fortunately, the forecast for the
c motivate d appreciate 4 We’re unlikely to make a loss. coming year looks promising.
e
g
possible f interested
helpful h attend
5 They probably won’t accept 4 c
the proposed terms of the
B Requests: 1, 3, 5, 9 sponsorship deal.
Unit 4
Reasons: 2, 4, 6, 7, 8 6 Do they also hope to increase

2 Model answer
online sales? Vocabulary
Dear HR Manager, Listening 1 1 c 2 a 3 b 4 c 5 a 6 b
I am writing to request some
1 1 F 2 T 3 F 4 T 5 T 6 F 2 1 convert 2 personalisation
training in designing online 3 irritating 4 analyse
7 T 8 T
learning platforms because I have
2 1 it’s likely that
5 prediction 6 visual
been asked to be part of a team
that is currently designing a new 2 is certain 3 1 Disruptive 2 innovation
3 is going to 3 anticipate 4 predicted
platform for our organisation. I
4 it’s probable that 5 disruption 6 irritation
have some basic knowledge of
5 also plans 7 analysts
online learning platforms, but it
would be extremely helpful for me 6 will probably
7 is unlikely
Grammar
to learn more.
I would, therefore, like to request 8 is likely to 1 1 hate, have 2 is, travel
the Intermediate blended learning 3 b
3 won’t, change 4 If, you’ll
5 lost, wouldn't 6 would, had
course of sixty hours. I would
appreciate it if you let me know by Functional language 2 1 b 2 a 3 b 4 a 5 b 6 a
the end of the week as I see that 1 1 a 2 b 3 a 4 a 5 b 6 b 3 1 Provided 2 Unless 3 as long
the evening face-to-face course
starts next week. I am afraid I am
2 1 clarify, following 4 condition 5 if
2 confirm, double-check
unable to do the morning one
3 specifically
Reading
because of my work commitments.
It would be very helpful for me
4 remind 1 1 c 2 a 3 e

to do this course as my team

5 went 2 1 T 2 F 3 T 4 F 5 F 6 T
6 saying 7 T 8 F
hopes to improve the training and
development of all our employees.
7 I understood you correctly
3 b
Please see attached my
Writing Functional language
application form. I look forward to
hearing from you soon. 1 1 economy 2 margins
1 1 I'd like to stick to our agenda
Kind regards, 3 quarter 4 revenue 5 posted
2 That's really outside the scope
Biyu Wu 6 flow 7 invested 8 debt
of this meeting
9 dividend 10 forecast
3 We do need to deal with
production costs

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 Answer key

4 We can come back to it Unit 5 members praises you for listening

5 Let her finish her point actively and giving clear advice
6 Can we slow down a little? Vocabulary whenever it is needed.
2 1 a 2 g 3 d 4 i 5 c 6 h 1 1 succeed
In addition, you show a great
7 e 8 f 9 b aptitude for learning advanced
2 appraisal
computer skills.
3 failed
Writing 4 promotion
Overall, your organisational
1 1 propose 2 complaints 5 failure
skills are good. Nevertheless, you
should try to prioritise your tasks,
3 ease 4 solution 5 prefer 6 promoted
not only on a given day, but also
6 initial 7 recover 7 achievements
over a week. This will make it
8 recommend 8 success
easier for you at times when you
2A 1 Introduction or purpose 2 1 failure have to work under pressure. In
statement 2 evaluate addition, I have also noticed that
2 Brief summary of problem 3 promotion you are not always able to attend
3 Solution to problem 4 reward meetings regularly, most probably
4 Plan, costs and schedule 5 success because there are sometimes too
5 Conclusion 6 recognition many demands on your time. This
B b – The notes mention that 7 appraisal can easily be resolved by talking
some customers may not be to your line manager a few days in
confident about pronouncing Grammar advance. Keep up the good work!
unfamiliar food names, and that 1 1 b 2 a 3 c 4 d 5 d 6 a
the menu could be provided in 7 b 8 c Unit 6
several languages. 2 1 g 2 h 3 f 4 a 5 e 6d
3 Model answer 7 b 8 c Vocabulary
Automated Restaurant Order 1 1 ethical 2 designer 3 show
Kiosk Proposal Listening 4 retailer 5 industry
I propose that we invest in an 1 1 F 2 T 3 F 4 F 5 T 6 T
2 1 clothing brands
automated ordering system for 7 T 8 T 9 T 10 F
2 unethical conduct
the hotel restaurant. Recently,
there have been more complaints
2 1 However 2 although 3 fair-trade cotton
3 on the other hand 4 although 4 moral approach
about waiting times during the 5 though 6 despite
busy periods of 7.30–8.30 a.m. 5 low pay
and 1.00–2.00 p.m., and food 3 1 a 2 a 3 b 6 environmental impact
quality in the restaurant. However, 4 b 7 ethically sourced
our long-term strategy is to 8 tough conditions
reduce customer waiting time Functional language 3 1 across 2 conditions
and to modernise the restaurant 1 Defending a position: 1b, 2a, 3a, 3 against 4 aware 5 on
experience. 4a, 5b 6 of 7 for
Five automated ordering kiosks Accepting criticism: 1a, 2b, 3b,
would be an excellent solution. 4b, 5a Grammar
Most customers like to see pictures 2 1 c 2 a 3 d 4 b 5 e 1 1 could have advertised
of the food, and this would provide 6 g 7 f 2 hadn’t paid
that. And for people who prefer 3 Would you have had
to order in their own language, Writing 4 had recycled
the kiosks could provide the menu
in several languages. Research
1 1 I am pleased to report that
5
6
would have
hadn’t given
2 You demonstrate the ability to
shows that kiosk ordering reduces
stress for customers who aren’t
3 In addition, you exhibit the skill 2 1 hadn’t / had not been
to 2 ’d / had had
confident pronouncing the names
4 I am impressed by your work so 3 would’ve / would have paid
of unfamiliar foods.
far 4 would’ve / would have been
Installing two kiosks first would
5 You show a great aptitude for 5 had grown 6 ’d / had cycled
be a good way for us to measure
customer preferences. Although
6 However, I feel that you need to 3 1 had paid, wouldn’t have got
7 Although your 2 wouldn’t have had, hadn’t made
initial investment would be
8 you always meet the deadlines 3 hadn’t given, wouldn’t have
relatively high, in the long run,
for been
kiosks are cheaper than employing
9 Nevertheless, I am confident 4 hadn’t presented, wouldn’t
waiting staff. Five ordering kiosks
that have gone
could replace three waiters. This
10 Keep up 5 would have got, had reduced
would give us an overall saving
which would allow us to improve 2 1 CC 2 PC 3 CC 4 PC 5 CC
the quality of our food. 6 PC 7 PC 8 CC Reading
In conclusion, I therefore 3 Model answer 1 1 d 2 a 3 c 4 b 5 f 6 e
recommend we invest in two I am very pleased with your 7 h 8 g
automated ordering kiosks achievements over the year, and 2 1 the Netherlands
immediately and plan to order three particularly with the fact that 2 ethical
more before the end of the year. our latest project was completed 3 criminals
on schedule and within budget. 4 organic
You have displayed considerable 5 environmental damage
communication and team-working 6 through cooperation
skills. The feedback from your 3 b
line manager and the other team

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 Functional language 2 1 on time
cameras now and has promised

1 1 I'm afraid 2 concerned 2 out of time

to send the other ten by the end
of next week. I propose that we
3 I’m not entirely sure 3 at a time
install the twenty we have now
4 To be honest 4 at the same time
and re-schedule part of the work
5 It's just a thought 5 ahead of time
until we have the additional
2 1 b 2 g 3 c 4 a 5 e 6 h
6 by the time
ten cameras. We may need to
7 d 8 f 3 1 c 2a 3f 4b 5e 6d reconsider the electronic door
locks, or we may also need to
Writing Grammar replace all employees’ ID cards.
1 1 As 1 1 always 2 usually / frequently The delay is going to have a knock-
2 Therefore 3 frequently / usually 4 now on effect for the security system
3 so and then 5 sometimes / rarely / going live. I apologise for the
4 that seldom 6 seldom / rarely / inconvenience caused and promise
2 1 b, e
sometimes 7 rarely / seldom /
sometimes 8 hardly ever
to sort it out as soon as possible.
2 d, f I’ll keep you updated at all times.
9 never
3 a, c
3 Model answer
2 1 f 2 b 3 c 4 a 5 d 6 e Unit 8
Educational Outreach Success 3 1 Occasionally
As part of our ‘Good Neighbour’ 2 never Vocabulary
programme, our Education 3 At first, I didn’t like 1 1 keep growing 2 to move
Outreach team has met with 4 She’s always 3 weigh up 4 communicate
representatives from three local 5 normally work 5 the move 6 efficient
high schools and have offered 6 going home in a few hours 2 1 teamwork 2 cope 3 risk
financial help with university 7 I hardly ever 4 apprehensive 5 consult
expenses for bright students 8 customers now and then 6 benefit
who might struggle to pay for 9 I’m rarely
Hidden word: morale
college. At a recent presentation, 10 From time to time he’s
CEO Joelle Van Espen said, ‘If I 3 1 successful 2 plan 3 engaged
hadn’t had the opportunity to Listening 4 risk 5 improve 6 benefits
go university, I would never have 1 1 now and then 2 never 7 implemented 8 adaptable
started this company. We need to 3 recently 4 rarely 5 often
support education.’ 6 never 7 rarely 8 frequently Grammar
This month, we’re scheduling 2 1 c 2 a 3 d 4 b 5 c 6 a 1 1 told 2 had studied 3 her
more meetings with school 7 c 8 d 4 had been 5 liked 6 told
heads. We’re currently looking for
volunteers to visit schools and talk
3 b – Speaker 1
7 was going to have to find
8 were 9 said
c – Speaker 4
to students about the programme, 10 had supported
and to explain the application
process. At the same time, we’re
Functional language 2 1 promised 2 suggested

trying to make them aware of the 1 1 f 2 a 3 b 4 d 5 c 6 e 3 confirmed 4 complained

5 informed 6 advised
work we do here, and the career 2A 1 b 2 a 3 c 4 a 5 c
possibilities we offer. B a 2a b 4a c 5c d 3c e 1b
3 1 a 2 b 3 b 4 a 5 b
The Education Outreach project
Reading
has been so successful so far Writing
that we’re going to set up a
1 1 problem 2 deadline
1 1 b 2 e 3 a 4 c 5 f 6 d
work experience programme for
3 reason 4 due 5 propose 2 1 Heinz 2 Maria 3 Mandy
local high-school students. This 4 Mandy 5 Heinz 6 Maria
6 solve 7 reassess
will allow local students to get
valuable work experience, and
8 inconvenience 3 b – ‘This is the time when you need

it will also allow us to identify 2 1 a 2 b 3 a to address any worries that

people might have about the
students who could offer a 3 1 Reasons
change’; Heinz complained that
great benefit to the company 2 Actions
change is never easy.
as employees in the future. If 3 Problems
c – ‘Once people are used to the
you don’t take this brilliant 4 Model answer new way of doing things,
opportunity to give something I’m really sorry to tell you that it’s a good time to reflect on
back to the young people of the we’ve hit a big problem with what has actually changed.
community, then someone else the new office security system. Compare your actual results
will. Olivia in Human Resources Consequently, I don’t think we’ll with what you imagined at
will answer any questions you be able to meet the deadline set the beginning.’; ’I always learn
have, and take the names of for the installation. The main from the things that didn’t go
volunteers. reason for this is that the supplier as planned.’
4 c is unable to deliver all thirty of e – ‘... make sure that you can
the security cameras we need. In clearly explain to yourself
Unit 7 addition, there is a problem using why the change will be a
the current employee ID cards real improvement’; Heinz
Vocabulary with the new door system due to complained that change is
1 1 set 2 identify 3 schedule an update in the manufacturer’s never easy; ’I assure you –
4 allocate 5 maximise 6 use electronic locks. We’re currently things rarely go perfectly, so
7 measure 8 take looking at alternatives. you will need to identify and
The supplier can deliver twenty solve any problems that have

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 Answer key

arisen. As people start to get

used to a new way of doing
things, everyone has to make
sure they don’t return to old
habits. Continue to focus on
the benefits of the change.’

Functional language
1 1 a 2 b 3 b 4 a 5 b
6 a 7 a
2 1 c 2 h 3 a 4 g 5 b 6 e
7 f 8 d

Writing
1 1 announced 2 informed
3 regretted 4 expected
5 assured 6 promised
2 1 News and key facts 2 Further
details 3 Quotation and apology
4 Future promises
3 Model answer
Mobile phone maker SmaHan
has announced plans to close
their research and development
centre near Mumbai by the end of
this week. The centre, which first
opened two years ago, came up
with the design for SmaHan’s most
recent model, the SH-X, which
performed below expectations in
the market.
The management team and
engineers at the centre have been
informed of the decision and
redundancy packages agreed.
SmaHan will pay for the rental
property until the lease ends in
three months, unless they can find
someone to take over.
SmaHan is determined to continue
offering low-price, fashionable
smartphones and intends to
learn from the mistakes made
in producing the SH-X. CEO
Jinsoo Park said he regretted the
closure, which was partly caused
by his own failure to choose the
development team carefully
enough. He insisted that all of the
engineers at the facility were very
talented, but that the company
failed to help them understand its
vision clearly.
It’s expected that none of the
Mumbai-based team will return
to the office. Mr Park assured
SmaHan SH-X owners that the
company will continue to support
the product, and promised to
issue software updates in the near
future that would solve some
of the problems that users are
complaining about.

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